overall a good experience would definitely go back and highly recommend
Check in staff was AMAZING! My lower rating on amenities was the result of the Fun Center closing early. It was supposed to be open until 9:00 PM but was gated when we went to close out an evening with my grand kiddos around 8:15 PM.
I liked how updated it was in the casino and the Mels diner. I didn't like the first room they put us in because it had a terrible fish odor-somebody had recently used the microwave and the toilet because the light was on in the bathroom and the toilet seat was up indicating to me a male had recently used it. It was also at the very end of the hall with a terrible view of a corner of the building and also a long way away from the elevator.
Next time I'm staying at the Peppermill. Had a terrible stay. Had staff just walk into my room without knocking at 9 pm. Made me feel that my room wasnt safe. AC didnt work, called the front desk and was told maintenance wasnt available until morning and no other room was was available unless I wanted to pay for upgrade. Room was over 80 and I had a 14 hour drive the next day. Not going back there ever.
Very clean. Pet friendly. Quick check in. Friendly staff. We would have liked to have room service though because we did have a dog so we could not go in any restaurants. We did order food to go from the diner but had to pick it up.
Hotel is nice in the lobby and casino but the room is so old. The sheets were so used out there’s a little hole in the one I was using. The bed is uncomfortable as every time I turned the entire bed would move. Even my 8 years old can’t get a good night sleep. The bathroom tiles were broken and taped back in and hair dyer did not work. We booked this hotel for the indoor pool but the water was so cold. Remember to call hotel before booking that month so they don’t calm it’s broken. They also lock the pool by 8pm even tho it’s closed at 9pm. This was a Two stars experience. Pro: They’re lobster buffet is worth the try.
Super fun hotel! Great for kids and adults. It's too bad the indoor pool area was SO cold, but otherwise, this was a great place for the price!
We are both disabled nd were put at the very end of the hall away from the elevator
Hotel was completely booked but the hotel clerk was able to get us a room close to our friends. He was very accommodating. Meals was average. Rooms were clean. Parking was sufficient.
Loved the atmosphere. Quiet and away from the nonsense downtown in Reno. Great place for family’s.
Terrible experience at this hotel. Stag was not friendly and it was very smoky throughout. Pool was strange and not like the pictures. Do not take a family here.
Checked in on Friday. Left Sunday early afternoon.. Fun staff at the tables and bar. Entertainment was pretty good. Would love some 80's music mixed in...
Great place to stay, just across from CA border. Prices can't be beat compared to Truckee where my sister lives and we visit several times a year. The rooms are modern and comfortable.
We loved the stay. Perfect for a 1/2 way point from California to Idaho. We had a nice room, and a great rest, a short distance of the freeway, for easy access on and off. Mel's food was great. We will no doubt stay again.
Nice hotel when you have children able to spend the day at the play center but the parents can spend the time at the casino
Nice hotel, resort style setup. Everything is within the hotel i.e. gambling, food, lodging. Had fun, lobster buffet was decent. Slots and bar were not bad. Parking was good too. Room was clean, only gripe would be the 4pm check in. Drinks are complementary which was nice. Decent discounts for players club members. Would stay again if give the chance.
Though I stayed in the newly renovated tower I was less than pleased. The room floors were not clean, nor was the bathroom. The bathroom door took all of my weight leaning into it to shut it. The shower door did not stat closed, and the shower head was broken and sprayed water all over the counters floors and mirrors. Which soaked my towels and pjs. So greatful I was only there for one night. I will not recommend or stay there again.
Best Western Plus Boomtown Casino Hotel places you next to Boomtown Casino and a short drive from other popular attractions like National Bowling Stadium. This hotel has 316 rooms and welcomes guests with conveniences like 3 restaurants, a casino, and an indoor pool.
There are multiple options for onsite dining with 3 restaurants, including Lobster Buffet, which specializes in seafood. You can sip a beverage at the coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.
All 316 recently renovated rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include free local calls, free bottled water, and safes.
At Best Western Plus Boomtown Casino Hotel, guests enjoy a casino, an indoor pool, and a 24-hour fitness center. Free valet parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a 24-hour business center.
overall a good experience would definitely go back and highly recommend
Thank you for the outstanding rating and review!
Check in staff was AMAZING! My lower rating on amenities was the result of the Fun Center closing early. It was supposed to be open until 9:00 PM but was gated when we went to close out an evening with my grand kiddos around 8:15 PM.
Thank you so much for sharing your feedback. We appreciate you taking the time to write a review and share your experience with us! We look forward to seeing you again!
Thank you for the rating!
I liked how updated it was in the casino and the Mels diner. I didn't like the first room they put us in because it had a terrible fish odor-somebody had recently used the microwave and the toilet because the light was on in the bathroom and the toilet seat was up indicating to me a male had recently used it. It was also at the very end of the hall with a terrible view of a corner of the building and also a long way away from the elevator.
Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback. On your next visit you should try booking a room in our North Tower!
Thank you for the great rating! We hope we can provide a 5 star experience on your next visit!
Next time I'm staying at the Peppermill. Had a terrible stay. Had staff just walk into my room without knocking at 9 pm. Made me feel that my room wasnt safe. AC didnt work, called the front desk and was told maintenance wasnt available until morning and no other room was was available unless I wanted to pay for upgrade. Room was over 80 and I had a 14 hour drive the next day. Not going back there ever.
I am sorry about your experience. This is unusual for us and I am sorry that we let you down. We hope you change your mind and stay with us again sometime.
Very clean. Pet friendly. Quick check in. Friendly staff. We would have liked to have room service though because we did have a dog so we could not go in any restaurants. We did order food to go from the diner but had to pick it up.
Thank you for the kind words about our property. I will make sure to pass your suggestion along to our management team. We hope to see you and your furry friend again in the future!
Hotel is nice in the lobby and casino but the room is so old. The sheets were so used out there’s a little hole in the one I was using. The bed is uncomfortable as every time I turned the entire bed would move. Even my 8 years old can’t get a good night sleep. The bathroom tiles were broken and taped back in and hair dyer did not work. We booked this hotel for the indoor pool but the water was so cold. Remember to call hotel before booking that month so they don’t calm it’s broken. They also lock the pool by 8pm even tho it’s closed at 9pm. This was a Two stars experience. Pro: They’re lobster buffet is worth the try.
We appreciate the feedback. We are sorry if you were dissatisfied with the room and pool area. If you would like to discuss your stay, please give us a call at the hotel. We hope to hear from you.
Super fun hotel! Great for kids and adults. It's too bad the indoor pool area was SO cold, but otherwise, this was a great place for the price!
We appreciate the feedback and are glad you enjoy our property! I will have our engineering check the AC by the pool aread to ensure it is working correctly. We hope to see you again sometime!
Thank you so much for your rating! We are excited for your future visits!