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Recent guest reviews

Sink in bathroom plugged. Fire alarm went off at 530am, evacuated for an hour. Returned, fire alarm went off again. When asked about refund, staff said “everybody is checking out today anyway.” No evac plan in place, poor customer service.

Bathroom was old and not up to par

The property had a great location and the staff was very friendly. I did not like all the hidden fees that were not advertised when I made the reservation. The furniture in the room was falling apart and the sink and the shower would not drain.

Trash in hallways. Poor location of elevators, especially for people with disabilities. Added $18 fee per night above what already paid Orbitz as “resort fee”, but provided no additional benefits over typical hotel. Claimed fee allowed use of pool and exercise room along with refrigerator and microwave in room.

Great property, so nice pets is allowed and the place doesn’t smell with pets it’s great!

Easy self parking is one of the positives about this property. It is a casino as well. Overall very good experience.

It’s ok

Great Staff

Parking sucked

Overall everything was ok but my bathroom wasn't properly cleaned. I was finding hairs everywhere (shower, towels! and sink).

overall a good experience would definitely go back and highly recommend

Check in staff was AMAZING! My lower rating on amenities was the result of the Fun Center closing early. It was supposed to be open until 9:00 PM but was gated when we went to close out an evening with my grand kiddos around 8:15 PM.

I liked how updated it was in the casino and the Mels diner. I didn't like the first room they put us in because it had a terrible fish odor-somebody had recently used the microwave and the toilet because the light was on in the bathroom and the toilet seat was up indicating to me a male had recently used it. It was also at the very end of the hall with a terrible view of a corner of the building and also a long way away from the elevator.

Next time I'm staying at the Peppermill. Had a terrible stay. Had staff just walk into my room without knocking at 9 pm. Made me feel that my room wasnt safe. AC didnt work, called the front desk and was told maintenance wasnt available until morning and no other room was was available unless I wanted to pay for upgrade. Room was over 80 and I had a 14 hour drive the next day. Not going back there ever.

Very clean. Pet friendly. Quick check in. Friendly staff. We would have liked to have room service though because we did have a dog so we could not go in any restaurants. We did order food to go from the diner but had to pick it up.

Hotel is nice in the lobby and casino but the room is so old. The sheets were so used out there’s a little hole in the one I was using. The bed is uncomfortable as every time I turned the entire bed would move. Even my 8 years old can’t get a good night sleep. The bathroom tiles were broken and taped back in and hair dyer did not work. We booked this hotel for the indoor pool but the water was so cold. Remember to call hotel before booking that month so they don’t calm it’s broken. They also lock the pool by 8pm even tho it’s closed at 9pm. This was a Two stars experience. Pro: They’re lobster buffet is worth the try.

Super fun hotel! Great for kids and adults. It's too bad the indoor pool area was SO cold, but otherwise, this was a great place for the price!

Garson Road Verdi NV

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Casino

Best Western Plus Boomtown Casino Hotel places you next to Boomtown Casino and within a 10-minute walk of Truckee River. This hotel has 316 rooms and welcomes guests with conveniences like 3 restaurants, a casino, and an indoor pool.


Dining

There are multiple options for onsite dining with 3 restaurants, including Lobster Buffet, which specializes in seafood. You can sip a beverage at the coffee shop/cafe. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, microwaves, and coffee makers are also standard.


Property features

At Best Western Plus Boomtown Casino Hotel, guests enjoy a casino, an indoor pool, and a 24-hour gym. Free valet parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Refrigerator, Mountain View

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Smoking, Refrigerator

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Boomtown Casino Hotel

Everyone (24) Couples (8) Business (3) Family (14) Other (1)
1
Family with small children Business Business

Sink in bathroom plugged. Fire alarm went off at 530am, evacuated for an hour. Returned, fire alarm went off again. When asked about refund, staff said “everybody is checking out today anyway.” No evac plan in place, poor customer service.

By on Sep 19, 2022

Review comment responded on Sep 25, 2022

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4
Partner Couples Business Business

Bathroom was old and not up to par

By on Aug 28, 2022

Review comment responded on Aug 29, 2022

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2
Family

The property had a great location and the staff was very friendly. I did not like all the hidden fees that were not advertised when I made the reservation. The furniture in the room was falling apart and the sink and the shower would not drain.

By on Jul 16, 2022

Review comment responded on Aug 6, 2022

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

1
Family

Trash in hallways. Poor location of elevators, especially for people with disabilities. Added $18 fee per night above what already paid Orbitz as “resort fee”, but provided no additional benefits over typical hotel. Claimed fee allowed use of pool and exercise room along with refrigerator and microwave in room.

By on Aug 19, 2021

Review comment responded on Aug 19, 2021

We are deeply sorry that you had to experience the hotel in those conditions, it is most defiantly unacceptable. We will make sure to communicate with all departments and correct these issues immediately and we greatly appreciate you brining this to our attention.

5
Family

Great property, so nice pets is allowed and the place doesn’t smell with pets it’s great!

By on Aug 16, 2021

Review comment responded on Aug 17, 2021

Thank you kindly for choosing to stay with us, we are happy to know that your stay was enjoyable. We hope you come visit us again soon.

5
Everyone

Easy self parking is one of the positives about this property. It is a casino as well. Overall very good experience.

By on Jul 3, 2021

Review comment responded on Jul 3, 2021

Thank you for taking the time to share your experience, we hope to see you again soon!

4
Family

It’s ok

By on Jun 19, 2021

Review comment responded on Jun 19, 2021

Thank you for taking the time to share your feedback. Hope to see you again soon.

5
Family Business Business

Great Staff

By on Jun 15, 2021

Review comment responded on Jun 17, 2021

We're so happy that our staff made you feel welcomed and thank you for taking the time to let us know. Hope to see you soon.

3
Family

Parking sucked

By on Apr 27, 2021

Review comment responded on Apr 29, 2021

We apologize that the parking was not what was expected. We take a look at this and make sure that our parking lot is easily accessed and navigated. Thank you for choosing Best Western Plus Boomtown Casino and Hotel.

3
Family

Overall everything was ok but my bathroom wasn't properly cleaned. I was finding hairs everywhere (shower, towels! and sink).

By , from San Mateo, CA on Nov 28, 2020

Review comment responded on Nov 28, 2020

Thank you for taking time to complete the survey. we will be working with our housekeeping staff to insure this does not happen to future guest.

Best Western Plus Boomtown Casino Hotel

2100 Garson Road, Verdi, NV 89439
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