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Best Western Plus Boomtown Casino Hotel

2.5 out of 5.0

Recent guest reviews

Next time I'm staying at the Peppermill. Had a terrible stay. Had staff just walk into my room without knocking at 9 pm. Made me feel that my room wasnt safe. AC didnt work, called the front desk and was told maintenance wasnt available until morning and no other room was was available unless I wanted to pay for upgrade. Room was over 80 and I had a 14 hour drive the next day. Not going back there ever.

Very clean. Pet friendly. Quick check in. Friendly staff. We would have liked to have room service though because we did have a dog so we could not go in any restaurants. We did order food to go from the diner but had to pick it up.

Hotel is nice in the lobby and casino but the room is so old. The sheets were so used out there’s a little hole in the one I was using. The bed is uncomfortable as every time I turned the entire bed would move. Even my 8 years old can’t get a good night sleep. The bathroom tiles were broken and taped back in and hair dyer did not work. We booked this hotel for the indoor pool but the water was so cold. Remember to call hotel before booking that month so they don’t calm it’s broken. They also lock the pool by 8pm even tho it’s closed at 9pm. This was a Two stars experience. Pro: They’re lobster buffet is worth the try.

Super fun hotel! Great for kids and adults. It's too bad the indoor pool area was SO cold, but otherwise, this was a great place for the price!

We are both disabled nd were put at the very end of the hall away from the elevator

Hotel was completely booked but the hotel clerk was able to get us a room close to our friends. He was very accommodating. Meals was average. Rooms were clean. Parking was sufficient.

Loved the atmosphere. Quiet and away from the nonsense downtown in Reno. Great place for family’s.

Terrible experience at this hotel. Stag was not friendly and it was very smoky throughout. Pool was strange and not like the pictures. Do not take a family here.

Checked in on Friday. Left Sunday early afternoon.. Fun staff at the tables and bar. Entertainment was pretty good. Would love some 80's music mixed in...

Great place to stay, just across from CA border. Prices can't be beat compared to Truckee where my sister lives and we visit several times a year. The rooms are modern and comfortable.

We loved the stay. Perfect for a 1/2 way point from California to Idaho. We had a nice room, and a great rest, a short distance of the freeway, for easy access on and off. Mel's food was great. We will no doubt stay again.

Nice hotel when you have children able to spend the day at the play center but the parents can spend the time at the casino

Nice hotel, resort style setup. Everything is within the hotel i.e. gambling, food, lodging. Had fun, lobster buffet was decent. Slots and bar were not bad. Parking was good too. Room was clean, only gripe would be the 4pm check in. Drinks are complementary which was nice. Decent discounts for players club members. Would stay again if give the chance.

Though I stayed in the newly renovated tower I was less than pleased. The room floors were not clean, nor was the bathroom. The bathroom door took all of my weight leaning into it to shut it. The shower door did not stat closed, and the shower head was broken and sprayed water all over the counters floors and mirrors. Which soaked my towels and pjs. So greatful I was only there for one night. I will not recommend or stay there again.

Close to Reno. Mel's dinner has good food , casino was fun. Rooms were very clean and quiet.

Very comfortable room. Updated amenities, great clean room. Wish you didn't have to walk through the casino for much of the family to-do's, ie fun center and restaurant. The room was non-smoking but the casino reeked of smoke.

Long story short Do to the weather we have to turn back so we decided to stay here I had book 2 room one of the room had a leak in it so I went to let them know they took good care of us very happy about it but the room they gave us was not clean I had to call guest service and they handle it very well they took care of it right away I would stay here again nice staff and they took very good care of us just want to say thanks.

Finding myself trapped in Nevada till road crews could clear I80 west bound, a room was required. Boomtown offered parking and a bar. Pretty nice room, good food and friendly staff made the ghastly and ubiquitous cigarette smoke slightly less nauseating.

Quiet, clean, bed was very comfortable. Felt safe there. Nice shower. Would go there again.

The room was small, but it was clean and comfortable. It had what I needed.

Hotel highlights

  • Free WiFi in rooms and ...
  • Free valet and self parking
  • Onsite dining
  • Casino

Best Western Plus Boomtown Casino Hotel is within the area of popular attractions such as Reno-Sparks Convention Center and Reno Arch. This 316-room hotel welcomes guests with 3 restaurants and conveniences like a casino and an indoor pool.


Dining

There are ample dining options with 3 onsite restaurants, including Lobster Buffet, which specializes in seafood. You can get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

At Best Western Plus Boomtown Casino Hotel, guests enjoy a casino, an indoor pool, and a 24-hour fitness center. If you decide to drive, there's free valet parking. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Standard Room, 2 Queen Beds, Accessible, Refrigerator

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

King 1 | Sleeps 2

Guest reviews for Best Western Plus Boomtown Casino Hotel

Everyone (20) Couples (27) Business (6) Family (21) Other (11) Friends (2)
1
Families Business Business Travelers

Next time I'm staying at the Peppermill. Had a terrible stay. Had staff just walk into my room without knocking at 9 pm. Made me feel that my room wasnt safe. AC didnt work, called the front desk and was told maintenance wasnt available until morning and no other room was was available unless I wanted to pay for upgrade. Room was over 80 and I had a 14 hour drive the next day. Not going back there ever.

By on May 3, 2019

Review comment responded on May 3, 2019

I am sorry about your experience. This is unusual for us and I am sorry that we let you down. We hope you change your mind and stay with us again sometime.

5
Families

Very clean. Pet friendly. Quick check in. Friendly staff. We would have liked to have room service though because we did have a dog so we could not go in any restaurants. We did order food to go from the diner but had to pick it up.

By on Apr 2, 2019

Review comment responded on Apr 4, 2019

Thank you for the kind words about our property. I will make sure to pass your suggestion along to our management team. We hope to see you and your furry friend again in the future!

3
Family with small children

Hotel is nice in the lobby and casino but the room is so old. The sheets were so used out there’s a little hole in the one I was using. The bed is uncomfortable as every time I turned the entire bed would move. Even my 8 years old can’t get a good night sleep. The bathroom tiles were broken and taped back in and hair dyer did not work. We booked this hotel for the indoor pool but the water was so cold. Remember to call hotel before booking that month so they don’t calm it’s broken. They also lock the pool by 8pm even tho it’s closed at 9pm. This was a Two stars experience. Pro: They’re lobster buffet is worth the try.

By on Feb 25, 2019

Review comment responded on Mar 3, 2019

We appreciate the feedback. We are sorry if you were dissatisfied with the room and pool area. If you would like to discuss your stay, please give us a call at the hotel. We hope to hear from you.

5
Everyone

Super fun hotel! Great for kids and adults. It's too bad the indoor pool area was SO cold, but otherwise, this was a great place for the price!

By on Jan 27, 2019

Review comment responded on Jan 29, 2019

We appreciate the feedback and are glad you enjoy our property! I will have our engineering check the AC by the pool aread to ensure it is working correctly. We hope to see you again sometime!

3
Everyone

We are both disabled nd were put at the very end of the hall away from the elevator

By , from Newman, Ca. 95360 on Nov 16, 2018

Review comment responded on Nov 19, 2018

We apologize if you were put too far down the hall. We do have ADA accessible rooms near all of our elevators for your next stay. If you find you need a closer room, let us know and we will be more than happy to assist you. We hope you choose to stay with us again.

4

good location. easy access off of the highway.

Everyone

Hotel was completely booked but the hotel clerk was able to get us a room close to our friends. He was very accommodating. Meals was average. Rooms were clean. Parking was sufficient.

By on Jul 24, 2018

Review comment responded on Jul 27, 2018

Thank you!

5

must stay at this hotel

Everyone

Loved the atmosphere. Quiet and away from the nonsense downtown in Reno. Great place for family’s.

By on May 3, 2018

Review comment responded on Jun 14, 2018

Thank you so much for the kind comments! Looking forward to your future visits!

1
Everyone

Terrible experience at this hotel. Stag was not friendly and it was very smoky throughout. Pool was strange and not like the pictures. Do not take a family here.

By on Apr 16, 2018

3

one stop shop. amazing staff...

Everyone

Checked in on Friday. Left Sunday early afternoon.. Fun staff at the tables and bar. Entertainment was pretty good. Would love some 80's music mixed in...

By , from manteca on Oct 9, 2017

5

boomtown best western hotel

Everyone

Great place to stay, just across from CA border. Prices can't be beat compared to Truckee where my sister lives and we visit several times a year. The rooms are modern and comfortable.

By , from Miami, FL on Sep 17, 2017

Best Western Plus Boomtown Casino Hotel

2100 Garson Road, Verdi, NV 89439