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The Ritz-Carlton, San Juan

5.0 out of 5.0

Recent guest reviews

Everyone was very friendly and helpful, place was clean,food excellent, staff very accommodating. Pool and ocean staff are the best anything we wanted they either got it or gave recommendations where to go.

Great experience from the moment we walked through the front door. Only gripes would be the lack of affordable eats and bed wasn't as comfortable as you'd expect.

Great spot, food was amazing and very allergy friendly.

We couldn't ask for better service, we will be back!

Asked for an oceanview and they said they would try to help. No further dialog.

The Ritz had just gone threw a re-hap, we were there during Thanksgiving week November 2017. We had been there during May 2017, as a special celebration, and decided to return for the holiday. Even though it rained hard everyday, we still had a great stay. The Staff is very accommodating , and will go out of their way to help, and make your stay special. A Big shout out to front desk Agent Charles Spann we got a fantastic room. Also Bimel, front door ( I forgot my bag in the front seat of the cab) and did not notice till he had already left, he ran all the way out and down the street and flagged him down, even though we were not sure which car, Man he can run fast, he did not even think twice just took right off and found him in traffic. Also want to mention Christian pool/beach/towel person. He and the other staff remembered us from our last stay, after our last time our family considers him a friend, he would come right up no matter how busy he was to take care of our needs, he was the same with all the clients at the Hotel, a real 1st class person. The Hotel was very clean, rooms as well as the lobby. We had dinner 1 night at the steak house, a little pricy but very good. There are plenty of lounges on the beach, and pool area. The staff will set up umbrellas, and cover the chair's for you any time. We will gladly return to the Ritz In San Juan, and would recommend for anyone.

I LOVE THIS PLACE !!! Stay here whenever I visit San Juan

Had an enjoyable return visit to the Ritz! It's extremely convenient (less than 10 mins from the airport), has a friendly staff, good food options and a good beach experience.

Lovely hotel. When we told them we were celebrating my birthday and our engagement, they upgraded our room and had a bottle of cava for us.

The Ritz Carlton Carolina is truly a 5 star hotel in all respects. The Staff is very professional and courteous. Amenities are great. The rooms are comfortable and clean.

Staff was exceptionally friendly and helpful. The room was nicely appointed and the beds were very comfortable. I didn't give it 5 stars for two reasons. The walls are very thin and you can clearly hear noise from the hallway and the room next door. We, unfortunately, had a baby next door that cried for over an hour in the middle of the night, 2 out of the 3 nights we were there. Also, the housekeeping staff needs to get it together. We consistently were shorted towels, a dirty robe was left with the linens to be replaced and was picked up and hung back up in the bathroom, and the maid removed two perfectly good rolls of toilet paper from the holder and left them empty?!

Stayed at the San Juan Ritz the Wednesday after Christmas to the Wednesday after New Years. We realized we were paying a premium for the room given the time of year but we did not realize the level of resort fees we were going to need to pay in addition. Given to condition of the hotel(peeling wall paper, general building upkeep need) the garbage on the beach, condition of beach lounges, failure to notify guests of services like beach pails and wave boards for children, and spotty services such as failing to perform requested turndown services, terrible wifi service, poor waitress service/terrible food at IL Mulino-an 18% resort fee on top of 3 times the normal room rate was totally exhorbinent-the hotel really needs to up its performance if it wants to charge fees at this level. We will need to carefully consider another stay as we just didn't feel our experience matched the price point.

This hotel is at a great location close to the beach. The beach is just awesome and great with kids as the water is not deep till probably 50-75 meters. The service is awesome at all the places be it the beach area , pool area or any of the restaurants. We ate at the Lounge area twice and also had live music playing. All the waiters in the lounge are awesome and they treat you well. The rooms were pretty clean and have great room service. Resort fee is a little steep for extra amenities but it's probably normal. Overall had a great experience and really enjoyed my stay.

From the start the hotel offers a very welcoming atmosphere. The hotel is perfectly centrally located. It is close to Old San Juan, the airport, next to the beach, and walking distance to nice restaurants - pharmacies - shopping stores. The staff is so wonderful and friendly. The restaurants at the hotel are just great. And the casino is a great place to have some fun. The tour - staff at the hotel are so nice and helpful. I strongly recommend this hotel to everybody. Thank you for making our stay a wonderful experience!

This is a typical Caribbean Ritz. The hotel staff was lovely, but the facility tired. We had a bad night at Il Mulino and the spa could never seem to find time for a haircut. Also, the hotel is directly across from the airport, so we heard planes taking off constantly...

The hotel is excellent, the staff is very professional, however, the parking system need to be improved.

The hotel was gorgeous and the staff extremely nice. The only negative thing was one of the linen change we were given a stained comforter. Also the tv didnt work on every station. Other than those two things the hotel was awesome.

Everything was great and expected as a Ritz Carlton should be however, i was very surprised about the housekeeping not cleaning the shower but worse was after i called to report it, it was not followed up on and taken care of. I had to call 3 times to have someone clean the shower of a ton of hair found from a previous hotel guest.

The hotel needs to be updated but the staff was amazing

The Hotel staff was superb. They automatically upgraded us to a suite upon our request. Ana initially greeted us and was very pleasant. Dominic (our concierge) was absolutely amazing in providing suggestions for best spots in the town. Enmanuel over at the pool was extremely helpful and with a great attitude to help at all times. Overall we had an amazing stay at this hotel and everyone in this hotel from the person than cleaned our room (which they check it almost 3 times per day) to our concierge and other hotel staff made our mini vacation in San Juan an unforgettable experience. Thank you Ritz Carlton San Juan!

6961 Ave Gobernadores Carolina

Located in Isla Verde, The Ritz-Carlton, San Juan is 2.6 mi (4.1 km) from Barbosa Park and within a 10-minute drive of San Jorge Children's Hospital. This 416-room, 5-star resort has a full-service spa, a casino, and 5 restaurants. It's on the beach and also close to The Mall of San Juan and Museo de Arte Contemporaneo de Puerto Rico.


Dining

This resort is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to noon.


All of The Ritz-Carlton, San Juan's 416 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect WiFi and 37-inch flat-screen TVs with digital channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Laptop-compatible safes, phones, and ironing boards are other standard amenities.

Rooms


Guests of The Ritz-Carlton, San Juan have access to a full-service spa, a casino, and an outdoor pool. Parking is available for USD 21.00 per day (USD 28.00 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, a spa tub, and a sauna.

Property features

Room options

Club Room, 1 King Bed, City View

King 1 | Sleeps 3

Room, 1 King Bed, Pool View

King 1 | Sleeps 3

Room, 1 King Bed with Sofa bed, Ocean View (Guest)

King 1 | Sleeps 3

Room, 1 King Bed, Balcony, Oceanfront (Guest)

King 1 | Sleeps 3

Guest reviews for The Ritz-Carlton

Everyone (24) Couples (223) Business (7) Family (131) Friends (58) Other (16)
5
Everyone

Great experience from the moment we walked through the front door. Only gripes would be the lack of affordable eats and bed wasn't as comfortable as you'd expect.

By , from Salem, NH on May 8, 2017

5

perfect location

Everyone

Great spot, food was amazing and very allergy friendly.

By on Apr 1, 2017

5
Everyone

We couldn't ask for better service, we will be back!

By , from S on Mar 25, 2017

3

nice beach area.

Everyone

Asked for an oceanview and they said they would try to help. No further dialog.

By , from boston on Mar 6, 2017

5

great hotel, staff, pool, beach

Everyone

The Ritz had just gone threw a re-hap, we were there during Thanksgiving week November 2017. We had been there during May 2017, as a special celebration, and decided to return for the holiday. Even though it rained hard everyday, we still had a great stay. The Staff is very accommodating , and will go out of their way to help, and make your stay special. A Big shout out to front desk Agent Charles Spann we got a fantastic room. Also Bimel, front door ( I forgot my bag in the front seat of the cab) and did not notice till he had already left, he ran all the way out and down the street and flagged him down, even though we were not sure which car, Man he can run fast, he did not even think twice just took right off and found him in traffic. Also want to mention Christian pool/beach/towel person. He and the other staff remembered us from our last stay, after our last time our family considers him a friend, he would come right up no matter how busy he was to take care of our needs, he was the same with all the clients at the Hotel, a real 1st class person. The Hotel was very clean, rooms as well as the lobby. We had dinner 1 night at the steak house, a little pricy but very good. There are plenty of lounges on the beach, and pool area. The staff will set up umbrellas, and cover the chair's for you any time. We will gladly return to the Ritz In San Juan, and would recommend for anyone.

By , from Rochester, NY on Mar 2, 2017

5

great place

Everyone

I LOVE THIS PLACE !!! Stay here whenever I visit San Juan

By on Feb 20, 2017

4

good hotel, good experience

Everyone

Had an enjoyable return visit to the Ritz! It's extremely convenient (less than 10 mins from the airport), has a friendly staff, good food options and a good beach experience.

By , from New York on Feb 16, 2017

4

nice hotel with great service

Everyone

Lovely hotel. When we told them we were celebrating my birthday and our engagement, they upgraded our room and had a bottle of cava for us.

By on Feb 16, 2017

5

truly a beautiful hotel with excellent service

Everyone

The Ritz Carlton Carolina is truly a 5 star hotel in all respects. The Staff is very professional and courteous. Amenities are great. The rooms are comfortable and clean.

By on Feb 8, 2017

4

lovely property

Everyone

Staff was exceptionally friendly and helpful. The room was nicely appointed and the beds were very comfortable. I didn't give it 5 stars for two reasons. The walls are very thin and you can clearly hear noise from the hallway and the room next door. We, unfortunately, had a baby next door that cried for over an hour in the middle of the night, 2 out of the 3 nights we were there. Also, the housekeeping staff needs to get it together. We consistently were shorted towels, a dirty robe was left with the linens to be replaced and was picked up and hung back up in the bathroom, and the maid removed two perfectly good rolls of toilet paper from the holder and left them empty?!

By , from Connecticut on Jan 31, 2017