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The Ritz-Carlton, San Juan

5.0 out of 5.0

Recent guest reviews

our stay was very good ,the front disk they are very polite but they need to give more attention to explain how is the up grade works cos we thought when you up grade you only pay the extra but it was the taxes and hotel experience which its ridiculous

The restaurant El Molino at the Ritz was overprice and worst food I have ever had for the price. Some dishes were OK., but I was not impressed with what they served.

My family and I had a wonderful experience and the staff was very pleasant and hard working. My husband was spoiled I must say! He requested a certain fruit and the next day one of the staff memeber came to our room and delivered it to him. We want to come back soon. Thank you again

We had a great time at the Ritz-Carlton San Juan. From the welcome drinks to the chocolates left with the turn down service, everything was wonderful. Every staff member was friendly and helpful. There were many complimentary perks to take advantage of. We truly enjoyed our stay and are already planning a return trip!

Nice hotel on the beach with very attentive staff.

We spent three nights at the Ritz-Carlton San Juan, We were greeted with kindness, helped to find places we needed to go and made to feel welcome and cared for at every turn. Because of circumstances and the reason for our trip, we ate most of our meals in the hotel. Each meal was better than the last at the 4 different restaurants. We were brought complimentary food the moment we sat in any of the restaurants. All of the food was excellent and the service was the best we have ever experienced anywhere. We spent a couple of hours in the casino one night and again, everyone was so nice and my guys enjoyed playing cards and winning! One afternoon we were able to sit by the pool and again, with kindness and hospitality we were set up on chairs around a beautiful pool right by the ocean. No detail was missed- when we needed an extra pillow it arrived in minutes, a rental car place in the hotel parking deck made our excursions easy and when we needed a cab, the bellman had one waiting. Overall, it was one of the best hotel experiences we've ever had- and we have traveled a lot! We will be back!

We had an excellent stay in Puerto Rico, the staff from the hotel where we stayed at, The Ritz-Carlton were very nice, you can't ask for something more than the best service at The Ritz-Carlton.

Staff was extremely helpful and friendly. Club level food was tasty and catered to diverse tastes. My 15 year old enjoyed something from each presentation. Beach is beautiful, clean and they keep it safe through significant staffing through 6pm. Hotel is older but very beautiful and clean throughout. People who complain about the price of food and resort fee perhaps should stay in a hotel one class down. Gym is fully stocked with water, fresh towels, ear buds, etc. Spa service excellent. Well kept tennis courts.

We had a fantastic week. I selected the Ritz-Carlton because I've often stopped by for dinner and/or cocktails with family and friends and the service has always been excellent.

Great experience in San Juan. The hotel was close to the airport and convenient to the beach.

Starting with the door men getting the luggage to Welcoming drinks ,Check in, Rooms, house keeping, bartenders, towels personnel, waiters ...all were great!!!!! We had a blast, POOL SIDE, on the BEACH, in the HOTEL LOBBY BAR ...and even in the CASINO (unfortunately we didn't hit the JACKPOT nor did our number come out on roulette) ... but our stay was grrreat..even after the 5 or 10 min of rain... the sun comes right back out again....oh yesssss....ok now its a tad bit more humid ... look that pretty blue water lets jump back in ...and another pitcher of Margaritas please....Gracias please NOTE we are coming back for more XOXOXO

Outdated. Was not up to standards for a ritz Carlton

Outstanding customer service and Family friendly staff !

This hotel's staff was amazing. Very nice facilities.

Girlfriend Cold for Days Unhappy Girlfriend, Unhappy Life Engineering in Room Every single day, unable to fix No offer to switch room until last day Curt Staff

Perfect stay! Awesome staff! Everything was great!

Beautiful beach and wonderful stafff at the Ritz San Juan. Beachfront view from room was amazing, however hotel is due for an update. It's still very nice, but a face-lift is due. Loved the restaurants, outside cafe and pool. Really friendly staff and the housekeeping staff is so hard-working and accommodating. Front desk check in agent was so sweet and welcoming.

Had a blast! I can not wait to go back, really! The Ritz greeted us with mimosas...Guava to say the least, delicious! We appreciate you all there and the hand holding and welcome we received everyday!

Everyone was very friendly and helpful, place was clean,food excellent, staff very accommodating. Pool and ocean staff are the best anything we wanted they either got it or gave recommendations where to go.

Great experience from the moment we walked through the front door. Only gripes would be the lack of affordable eats and bed wasn't as comfortable as you'd expect.

Room options

Club Room, 1 King Bed with Sofa bed, City View

King 1 | Sleeps 3

Room, 1 King Bed, Pool View

King 1 | Sleeps 3

Room, 1 King Bed with Sofa bed, Ocean View (Guest)

King 1 | Sleeps 3

Room, 1 King Bed, Balcony, Oceanfront (Guest)

King 1 | Sleeps 3

Guest reviews for The Ritz-Carlton

Everyone (43) Couples (223) Business (7) Family (131) Friends (58) Other (16)
5

nice hotel

Everyone

our stay was very good ,the front disk they are very polite but they need to give more attention to explain how is the up grade works cos we thought when you up grade you only pay the extra but it was the taxes and hotel experience which its ridiculous

By , from New York ,NY on Sep 6, 2017

4

beautiful setting , near the beach

Everyone

The restaurant El Molino at the Ritz was overprice and worst food I have ever had for the price. Some dishes were OK., but I was not impressed with what they served.

By on Aug 27, 2017

5

we loved the hotel it was close to the beach

Everyone

My family and I had a wonderful experience and the staff was very pleasant and hard working. My husband was spoiled I must say! He requested a certain fruit and the next day one of the staff memeber came to our room and delivered it to him. We want to come back soon. Thank you again

By , from Sudbury Ma on Aug 26, 2017

5

beautiful hotel, friendly staff!

Everyone

We had a great time at the Ritz-Carlton San Juan. From the welcome drinks to the chocolates left with the turn down service, everything was wonderful. Every staff member was friendly and helpful. There were many complimentary perks to take advantage of. We truly enjoyed our stay and are already planning a return trip!

By , from Buffalo, NY on Aug 13, 2017

5

nice hotel on the beach.

Everyone

Nice hotel on the beach with very attentive staff.

By on Aug 6, 2017

5

hospitality, good food and fun

Everyone

We spent three nights at the Ritz-Carlton San Juan, We were greeted with kindness, helped to find places we needed to go and made to feel welcome and cared for at every turn. Because of circumstances and the reason for our trip, we ate most of our meals in the hotel. Each meal was better than the last at the 4 different restaurants. We were brought complimentary food the moment we sat in any of the restaurants. All of the food was excellent and the service was the best we have ever experienced anywhere. We spent a couple of hours in the casino one night and again, everyone was so nice and my guys enjoyed playing cards and winning! One afternoon we were able to sit by the pool and again, with kindness and hospitality we were set up on chairs around a beautiful pool right by the ocean. No detail was missed- when we needed an extra pillow it arrived in minutes, a rental car place in the hotel parking deck made our excursions easy and when we needed a cab, the bellman had one waiting. Overall, it was one of the best hotel experiences we've ever had- and we have traveled a lot! We will be back!

By , from Birmingham, AL on Jul 28, 2017

5

very pleasant stay in puerto rico.

Everyone

We had an excellent stay in Puerto Rico, the staff from the hotel where we stayed at, The Ritz-Carlton were very nice, you can't ask for something more than the best service at The Ritz-Carlton.

By , from MD on Jul 22, 2017

5

friendly staff, great beach

Everyone

Staff was extremely helpful and friendly. Club level food was tasty and catered to diverse tastes. My 15 year old enjoyed something from each presentation. Beach is beautiful, clean and they keep it safe through significant staffing through 6pm. Hotel is older but very beautiful and clean throughout. People who complain about the price of food and resort fee perhaps should stay in a hotel one class down. Gym is fully stocked with water, fresh towels, ear buds, etc. Spa service excellent. Well kept tennis courts.

By , from New York, NY on Jul 15, 2017

5

great family hotel - very friendly staff.

Everyone

We had a fantastic week. I selected the Ritz-Carlton because I've often stopped by for dinner and/or cocktails with family and friends and the service has always been excellent.

By , from NYC on Jul 14, 2017

4

close to the airport. great staff.

Everyone

Great experience in San Juan. The hotel was close to the airport and convenient to the beach.

By , from miami on Jul 11, 2017