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The Ritz-Carlton, San Juan

5.0 out of 5.0

Recent guest reviews

Staff was extremely helpful and friendly. Club level food was tasty and catered to diverse tastes. My 15 year old enjoyed something from each presentation. Beach is beautiful, clean and they keep it safe through significant staffing through 6pm. Hotel is older but very beautiful and clean throughout. People who complain about the price of food and resort fee perhaps should stay in a hotel one class down. Gym is fully stocked with water, fresh towels, ear buds, etc. Spa service excellent. Well kept tennis courts.

We had a fantastic week. I selected the Ritz-Carlton because I've often stopped by for dinner and/or cocktails with family and friends and the service has always been excellent.

Great experience in San Juan. The hotel was close to the airport and convenient to the beach.

Starting with the door men getting the luggage to Welcoming drinks ,Check in, Rooms, house keeping, bartenders, towels personnel, waiters ...all were great!!!!! We had a blast, POOL SIDE, on the BEACH, in the HOTEL LOBBY BAR ...and even in the CASINO (unfortunately we didn't hit the JACKPOT nor did our number come out on roulette) ... but our stay was grrreat..even after the 5 or 10 min of rain... the sun comes right back out again....oh yesssss....ok now its a tad bit more humid ... look that pretty blue water lets jump back in ...and another pitcher of Margaritas please....Gracias please NOTE we are coming back for more XOXOXO

Outdated. Was not up to standards for a ritz Carlton

Outstanding customer service and Family friendly staff !

This hotel's staff was amazing. Very nice facilities.

Girlfriend Cold for Days Unhappy Girlfriend, Unhappy Life Engineering in Room Every single day, unable to fix No offer to switch room until last day Curt Staff

Perfect stay! Awesome staff! Everything was great!

Beautiful beach and wonderful stafff at the Ritz San Juan. Beachfront view from room was amazing, however hotel is due for an update. It's still very nice, but a face-lift is due. Loved the restaurants, outside cafe and pool. Really friendly staff and the housekeeping staff is so hard-working and accommodating. Front desk check in agent was so sweet and welcoming.

Had a blast! I can not wait to go back, really! The Ritz greeted us with mimosas...Guava to say the least, delicious! We appreciate you all there and the hand holding and welcome we received everyday!

Everyone was very friendly and helpful, place was clean,food excellent, staff very accommodating. Pool and ocean staff are the best anything we wanted they either got it or gave recommendations where to go.

Great experience from the moment we walked through the front door. Only gripes would be the lack of affordable eats and bed wasn't as comfortable as you'd expect.

Great spot, food was amazing and very allergy friendly.

We couldn't ask for better service, we will be back!

Asked for an oceanview and they said they would try to help. No further dialog.

The Ritz had just gone threw a re-hap, we were there during Thanksgiving week November 2017. We had been there during May 2017, as a special celebration, and decided to return for the holiday. Even though it rained hard everyday, we still had a great stay. The Staff is very accommodating , and will go out of their way to help, and make your stay special. A Big shout out to front desk Agent Charles Spann we got a fantastic room. Also Bimel, front door ( I forgot my bag in the front seat of the cab) and did not notice till he had already left, he ran all the way out and down the street and flagged him down, even though we were not sure which car, Man he can run fast, he did not even think twice just took right off and found him in traffic. Also want to mention Christian pool/beach/towel person. He and the other staff remembered us from our last stay, after our last time our family considers him a friend, he would come right up no matter how busy he was to take care of our needs, he was the same with all the clients at the Hotel, a real 1st class person. The Hotel was very clean, rooms as well as the lobby. We had dinner 1 night at the steak house, a little pricy but very good. There are plenty of lounges on the beach, and pool area. The staff will set up umbrellas, and cover the chair's for you any time. We will gladly return to the Ritz In San Juan, and would recommend for anyone.

I LOVE THIS PLACE !!! Stay here whenever I visit San Juan

Had an enjoyable return visit to the Ritz! It's extremely convenient (less than 10 mins from the airport), has a friendly staff, good food options and a good beach experience.

Lovely hotel. When we told them we were celebrating my birthday and our engagement, they upgraded our room and had a bottle of cava for us.

6961 Ave Gobernadores Carolina

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Spa
  • Casino

Located in Isla Verde, The Ritz-Carlton, San Juan is 2.6 mi (4.1 km) from Barbosa Park and within a 10-minute drive of San Jorge Children's Hospital. This 416-room, 5-star resort has a full-service spa, a casino, and 5 restaurants. It's on the beach and also close to The Mall of San Juan and Museo de Arte Contemporaneo de Puerto Rico.


Dining

This resort is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to noon.


Rooms

All of The Ritz-Carlton, San Juan's 416 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect WiFi and 37-inch flat-screen TVs with digital channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Laptop-compatible safes, phones, and ironing boards are other standard amenities.


Property features

Guests of The Ritz-Carlton, San Juan have access to a full-service spa, a casino, and an outdoor pool. Parking is available for USD 21.00 per day (USD 28.00 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Club Room, 1 King Bed with Sofa bed, City View

King 1 | Sleeps 3

Room, 1 King Bed, Pool View

King 1 | Sleeps 3

Room, 1 King Bed with Sofa bed, Ocean View (Guest)

King 1 | Sleeps 3

Room, 1 King Bed, Balcony, Oceanfront (Guest)

King 1 | Sleeps 3

Guest reviews for The Ritz-Carlton

Everyone (36) Couples (223) Business (7) Family (131) Friends (58) Other (16)
5

friendly staff, great beach

Everyone

Staff was extremely helpful and friendly. Club level food was tasty and catered to diverse tastes. My 15 year old enjoyed something from each presentation. Beach is beautiful, clean and they keep it safe through significant staffing through 6pm. Hotel is older but very beautiful and clean throughout. People who complain about the price of food and resort fee perhaps should stay in a hotel one class down. Gym is fully stocked with water, fresh towels, ear buds, etc. Spa service excellent. Well kept tennis courts.

By , from New York, NY on Jul 15, 2017

5

great family hotel - very friendly staff.

Everyone

We had a fantastic week. I selected the Ritz-Carlton because I've often stopped by for dinner and/or cocktails with family and friends and the service has always been excellent.

By , from NYC on Jul 14, 2017

4

close to the airport. great staff.

Everyone

Great experience in San Juan. The hotel was close to the airport and convenient to the beach.

By , from miami on Jul 11, 2017

5

forth of july...2017

Everyone

Starting with the door men getting the luggage to Welcoming drinks ,Check in, Rooms, house keeping, bartenders, towels personnel, waiters ...all were great!!!!! We had a blast, POOL SIDE, on the BEACH, in the HOTEL LOBBY BAR ...and even in the CASINO (unfortunately we didn't hit the JACKPOT nor did our number come out on roulette) ... but our stay was grrreat..even after the 5 or 10 min of rain... the sun comes right back out again....oh yesssss....ok now its a tad bit more humid ... look that pretty blue water lets jump back in ...and another pitcher of Margaritas please....Gracias please NOTE we are coming back for more XOXOXO

By , from Harlem, NY USA on Jul 8, 2017

3
Everyone

Outdated. Was not up to standards for a ritz Carlton

By on Jul 6, 2017

5

amazing ritz-carlton, san juan!

Everyone

Outstanding customer service and Family friendly staff !

By , from VA on Jun 29, 2017

5

great beach!

Everyone

This hotel's staff was amazing. Very nice facilities.

By on Jun 25, 2017

3

air conditioning not working properly for 4 days

Everyone

Girlfriend Cold for Days Unhappy Girlfriend, Unhappy Life Engineering in Room Every single day, unable to fix No offer to switch room until last day Curt Staff

By , from NY on Jun 25, 2017

5
Everyone

Perfect stay! Awesome staff! Everything was great!

By on Jun 11, 2017

4

great beach and wonderful staff!

Everyone

Beautiful beach and wonderful stafff at the Ritz San Juan. Beachfront view from room was amazing, however hotel is due for an update. It's still very nice, but a face-lift is due. Loved the restaurants, outside cafe and pool. Really friendly staff and the housekeeping staff is so hard-working and accommodating. Front desk check in agent was so sweet and welcoming.

By , from GA on Jun 9, 2017