Had a very late check in. Person working the desk (Aimee) was super helpful.
There was no ice machine at allon the property, that was annoying. The bed (mattress) was very lumpy. That made it uncomfortable. No hair dryer. No hair conditioner. No coffee maker with coffee.
Was not as advertised! Fridge was dented, if actual pictures of Hotel were included I would not have picked that hotel! Wanted to leave immediately after entering room.
It was an OK place. Room had strong smell of cigarette smoke. Breakfast was poor.
Poor noise insulation with the room above. The breakfast offered i snot really a breakfast, more like coffee and snacks.
the property was clean and the staff pleasant. the location met my needs
It was a nice hotel that satisfied my expectations.
Good hotel close from the airport. Perfect for a night before an early flight.
It was not a double pull out sofa. Only one person was able to sleep on that.
When I was checking in a very tired looking woman was using a phone at the desk to book a hotel somewhere else. The desk clerk mentioned it was parents week for a university in the area. I was glad I had booked well in advance. Then I got to my room in this 100% non-smoking facility and it smelled like cigarette smoke. I knew from the scene at check in I wasn’t likely to get another room, so I went to the front desk and stated I was willing to deal with it for the night, but did not want to be charged for it. The desk clerk said he would make a note of it but did not do so in front of me. I noticed when I opened the windows to air out the room that there was a gazebo directly under my room. I think it may have been the smoking area for the hotel and possibly the source of the smoke smell. I really hate cigarette smoke and am sensitive to it. The smell made the whole room seem dirty and gross. I accepted the situation because it was late, I was tired, and it was clear the area had an acute room shortage.
Need real milk in your breakfast bar. Only chemical creamers!
This hotel is less than a mile from the airport and it took over an hour for the courtesy van to arrive, due to the driver also being the on-duty manager, and front-desk clerk. I purposely booked this hotel due to the shuttle and on Sat. morning after arriving very late Fri. night, I found out the shuttle does not operate on the weekends, so I was forced to pay for a cab back to the airport, as this was not their issue. I would not stay at this hotel again, if someone paid me to do so.
Just what I needed, Jenn is the best!!! Great location right near the Warwick Mall
Clean, friendly, basic accommodations right near TFG airport. Nothing Fancy, but a great price
Overall it was a pleasant stay.However, the complimentary breakfast was bare bones. It could be improved by adding cereal and yogurt
I was a little disappointed of how small the room was considering it was a suite. There were 3 of us staying in the room & it was a little tight. I was not happy that because we stay less than 7 days there were no room service provided, that was not something I was told before hand, we had to make our own bed & take out the trash our self. Didn't find there was much to do in the area besides the mall. However the staff were wonderful & very accommodating.
Hotel was under construction with no warning that renovations were going on. The rooms did not even have the basics.. No sheet or blankets for the sleeper bed. Only 2 glasses and 2 forks for 4 person room. Breakfast had 1 single bagel available, stale coffee, and juice. Not even enough to feed one person, much less the four of us or anyone else staying at the hotel!
Located within a mile (2 km) of Miracle Mile of Shopping, Extended Stay America Suites Providence Airport is within 2 miles (3 km) of Warwick Mall. This 95-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
At Extended Stay America Suites Providence Airport, guests have access to a gym, free WiFi in public areas, and conference space. You can take advantage of free parking, along with an area shuttle. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.
Had a very late check in. Person working the desk (Aimee) was super helpful.
Thank you for choosing our hotel. Our top priority is exceptional hospitality. Based on your rating, it appears we fell short of this goal. Your feedback will be used to help us improve our customer service and better serve future guests. We hope you will give us another chance to prove ourselves; we look forward to seeing you again on your next visit to the area. Sincerely, Hotel Management
There was no ice machine at allon the property, that was annoying. The bed (mattress) was very lumpy. That made it uncomfortable. No hair dryer. No hair conditioner. No coffee maker with coffee.
Thank you for being our guest. We are sorry for not meeting your expectations with some of our amenities and also apologize for the inconvenience you had with the bed. We hope you consider us again the next time your travels bring you to our area. Sincerely, Hotel Management
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Was not as advertised! Fridge was dented, if actual pictures of Hotel were included I would not have picked that hotel! Wanted to leave immediately after entering room.
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. Your concerns regarding the fridge will be shared with the maintenance team to fix it immediately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was an OK place. Room had strong smell of cigarette smoke. Breakfast was poor.
We appreciate your evaluation of your stay at our hotel. Although you had an overall pleasant stay, we apologize for the smoke smell in your room. Please be assured your concern will help us enforce our no-smoking policy more efficiently. We hope to have another opportunity to serve you even better in the future. Sincerely, Hotel Management
Poor noise insulation with the room above. The breakfast offered i snot really a breakfast, more like coffee and snacks.
Thank you for reviewing your stay. We are sorry for the noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
the property was clean and the staff pleasant. the location met my needs
Thank you for staying at Extended Stay America. We are delighted you enjoyed our well-kept property and friendly service and that our location was perfect for you. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
It was a nice hotel that satisfied my expectations.
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Dear Kimberly, we are flattered by your very kind review of Extended Stay America. Team members like Aimee are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management