Holiday Inn Express Hotel & Suites Prince Albert2.5 out of 5.0
Recent guest reviews
Beware this hotel we only stayed here because there was a full penalty to cancel same day. We arrived and found a terrible crack motel right in the front parking lot! We had to clear everything out of our car and into the room to avoid a break in. Saw 2 people smoking crack right under the holiday Inn sign after returning from dinner. Hotel is fine, staff are nice, but you don't feel safe venturing outside. Given there is little to no security inside the hotel it is VERY sketchy. Steer clear of this one.
For the first time ever, on a recent week long trip I made reservations before leaving for all the stops we planned to make. That worked fine, so when I planned a one day trip to PA, I thought I would do the same. I prefer to make a reservation by direct contact with the hotel, using the published phone number. Avoids errors that can happen when using a third party booking. I called the number and was asked to press one if I wanted to make a reservation. I think that here I made a mistake. I was connected with the central reservation desk. I got the usual notice that the message could be recorded for training purposes. I certainly hope they use it for that. I expect to be asked what kind of accommodations I was looking for, but instead the representative offered a high priced romantic getaway room. Even sixty years ago I would not have been interested in that. I had a hard time making myself understood and had to spell things several times. For example I was asked my postal code which ends in 6M7, and since "M" and "N" are similar I usually just say six mike seven. There was a pause and then she said "Is that like in Mom?". I think all operators should be trained in the use of the International Phonetic Alphabet. I asked just one simple question that was important to me "Is there a bathtub in the room, or only a shower". And she could not answer that without contacting the hotel first. When I finally managed to finish making the reservation I was asked if I wanted to join their club. I said no. But I was transferred anyway to a man who promptly tried to sell me something, I believe. At least he spouted off a list of about six large US cities and asked which one I would like to visit. I explained to him that I had no intention at any time in the near future to travel to the US, and if I did, it would not be to any large city. He gave me sales talk about how much money the chain was spending on upgrading all its hotels. And then he asked if I would talk to him for two more minutes - something about meeting his time quota. And it was on my dime too. And I never got the email confirmation I was promised. The whole thing left me with a bad taste in my mouth. I have since made three more reservations at other brand name hotels. On all three I had no trouble contacting the front desk and they were all delightful experiences. Check in was fine. The hotel industry has gone away from providing a blanket on the bed, and seems to have switched to using a duvet type of comforter. I find them much too warm to sleep under. In some places we have stayed, we have found a blanket in the closet. Nothing here. I asked at the front desk. No blanket available. So I asked if I could get a couple of more sheets. We took the comforter off the bed and added the sheets, and that worked fine. The room was nice but we were surprised that there was no micro wave. It has been two years since we can across a room with no microwave. I really liked the basic bath tube and the strong, vertical handle. A horizontal handle would have been nice, but the one vertical one was much better than the weak ones provided in a surround tub installation in many hotels. Breakfast was excellent. Hot items included cheese omelettes, turkey and pork sausages. No waffle maker. There was a pancake maker - push a button and a minute later a fresh, hot pancake pops out. Like many others these days, there was no microwave. No way to warm up muffins. There was a helpful employee that kept things well supplied and everything neat and tidy. I like my coffee hot and was disappointed that with their method of storage, coffee is not always as hot as I like it if the container is not fresh. And no microwave to heat it up. Overall, a nice stay except for making reservations.
We were stranded in Prince Albert and stayed at this hotel for 3 nights. We found all the staff to be friendly and helpful. From the moment he met us and heard our plight ,one staff person, Marvin Cruz, was exceptionally compassionate and caring. Marvin's cheerful manner brightened our days. Our room was spacious, clean and well equipped. The breakfast offered good quality and variety. We would not hesitate to recommend this hotel to anyone who needed a place to stay in Prince Albert.
We stayed here for 3 nights and we had friendly front desk staff, one in particular went above and beyond!! All housekeepers were very friendly also! Rooms were clean, quiet, food was great in the breakfast room! We would stay here again! The location may not be the greatest, but the hotel staff and clean rooms make up for it!!!
Sadly, I wouldn't advise staying in this hotel anymore. I've always stayed here before but the property has gone downhill. The first night we were awakened at 3:15 a.m. to a fire alarm due to "someone smoking in the stairwell". The next 2 nights, people were pounding on doors and running through the hallways at all hours of the night. We didn't sleep much during our 3 night stay. There is a shabby "motel" or apartment building very close/by and it's advertising nightly rooms for rent. People are hanging out by the hotel doors making you fearful to leave your car in the lot or to even enter the hotel building because they are right at the front door. There's a security guard but he was sitting in the lobby, not guarding the property. The staff is nice though. Breakfast is less than adequate.
I really liked the hotel. The staff is absolutely wonderful they work very hard to help you and once they know your name. They call you by your name whenever they talk to you. That is really nice to see. The cleaning staff does an awesome job. Don't get me started on the continental breakfast, Wow one of the best always fresh and plenty of it. Western omelettes cheese omelettes pork and turkey sausage French toast and more really good. By this time you are probably wondering why this guy only gave 2 stars. It is a bit like the Titanic everyone wanted to be on it until it started to sink. I truly have nothing bad to say about the hotel it's the motel that is adjacent to the parking lot. After the first night of seeing fights drug deals going down police showed up on a regular basis. The theatre is just down the street thought I would go take in a show but soon changed my when I realized what time it would be when I would be walking back. With no fault of the hotel! This isn't a place I would feel comfortable recommending to anyone other than maybe Hells Angels. The staff does try very hard to make things safe and are very upbeat. I don't know what the front desk staff get paid but I'm sure it's not enough. They all deserve some sort of recognition for going above and beyond what they should have to.
The staff are always ready to accommodate your needs as far as what type of room you require. This hotel is always clean and ready for their customers. I have highly recommend this hotel to my family and friends. It's a great hotel to stay for business or leisure. It's a very quiet, clean hotel compared to others I've stayed in the community.
the pool was freezing cold when we got there. also the back exit door was open so we pulled it shut. in the morning when we swam there was floaty stuff on the pool. also the hotel is in a sketchy parking lot. there is a live in hotel that my husband said looked like a crack house. the people we saw when we left didnt make us feel very safe. we will pick a different hotel next time. the hotel was crazy expensive for what u get. just an average holiday inn that hasnt been updated in a while. we stayed in the days inn in Regina on Eastgate for only $96 and that hotel was awesome. this hotel was almost double and not worth it.
We stayed at this hotel twice recently, in December 2016 and in March 2017. Both times we found the desk staff to be positive, cheerful, and helpful. After a couple of days in the hotel they greeted us by name as we came and went - rather a nice touch. The breakfast is standard Holiday Inn Express buffet, but it is good and the staff work very hard to keep the tables and the buffet fresh and clean in spite of the heavy use. The cleaning staff work hard to keep the carpets in the hallways and the rooms clean, but that is a continuing problem - especially with the salt, sand, and snow of a Saskatchewan winter. On both visits the staff were deep cleaning the hall carpets on our floor. The carpet in our room showed evidence of much cleaning, but the faded coffee stains were still visible, in spite of the cleaning staff's best efforts. In April, on my recommendation, a relative stayed at this hotel. The were appalled at how dirty the carpet was in their room, and asked to be moved. The hotel did move them to another room, but the carpet in that room was still wet from being cleaned. Basically, this is a good hotel with good staff, but it needs to have all of the carpets replaced.
I stayed for a dance competition and was upgraded for free because they ran out of rooms. My bill was $473 for two nights. I thought they must have charged me for the upgrade as that was way too much. After calling, I was informed that was the price for a regular room- they charge based on demand. I got ripped off! Will stay in a different town next time if that's the business practices in Prince Albert. NOT WORTH THE PRICE!
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 145 reviews