Holiday Inn Express Hotel & Suites Prince Albert2.5 out of 5.0
Recent guest reviews
Our hockey team had a great time at this hotel the rooms were clean and the beds were very comfortable the Filipino man at the front desk was very friendly and nice. We upgraded to the family suite which I would definitely recommend. The kids were a little disappointed that the hot tub wasn’t that hot and the pool was small and dirty.
Check-in and out was efficient. The room had a coffee maker, fridge, iron. The bed was comfortable and there was a pillow menu, although the soft pillows were not soft. Fortunately I use firm. The breakfast was alright. There was cereal, fruit, yogurt, hard boiled eggs, waffles, pre-made omelettes and sausages. I used the gym, which was fine, but did not use the pool. Overall I enjoyed my stay and will stay again. Note: no microwave in the room, but I was able to use the microwave in the breakfast room.
- The reception team is very kind, friendly and helpful. They really listening and helping if needed - Clean room and bath - Jacuzzi rooms are awesome - Nice WiFi speed. Wall Internet is available if needed. - Perkins restaurant on-site with guests discounts. - Good location. - Big parking. - Recent renovation. - Good pool with slides.
We were in a room with two beds and a pull-out bed. The pull out bed was in such bad condition, after trying to get a replacement mattress or cot, ended up going out to buy a blow up mattress for my son. The hotel maintenance person tried his very best, and should be recognized for his effort. Very loud, drunk group in the room below us at 3am. No security to deal with the situation, which lasted over 2 hours. Sadly this hotel has a number of issue its needs to deal with... (elevator - was not operational on the one night, walls are super thin, no security, quiet hours clearly not enforced in any way.) If you are looking for a hotel where you can get a good nights sleep, keep looking.
Beware this hotel we only stayed here because there was a full penalty to cancel same day. We arrived and found a terrible crack motel right in the front parking lot! We had to clear everything out of our car and into the room to avoid a break in. Saw 2 people smoking crack right under the holiday Inn sign after returning from dinner. Hotel is fine, staff are nice, but you don't feel safe venturing outside. Given there is little to no security inside the hotel it is VERY sketchy. Steer clear of this one.
For the first time ever, on a recent week long trip I made reservations before leaving for all the stops we planned to make. That worked fine, so when I planned a one day trip to PA, I thought I would do the same. I prefer to make a reservation by direct contact with the hotel, using the published phone number. Avoids errors that can happen when using a third party booking. I called the number and was asked to press one if I wanted to make a reservation. I think that here I made a mistake. I was connected with the central reservation desk. I got the usual notice that the message could be recorded for training purposes. I certainly hope they use it for that. I expect to be asked what kind of accommodations I was looking for, but instead the representative offered a high priced romantic getaway room. Even sixty years ago I would not have been interested in that. I had a hard time making myself understood and had to spell things several times. For example I was asked my postal code which ends in 6M7, and since "M" and "N" are similar I usually just say six mike seven. There was a pause and then she said "Is that like in Mom?". I think all operators should be trained in the use of the International Phonetic Alphabet. I asked just one simple question that was important to me "Is there a bathtub in the room, or only a shower". And she could not answer that without contacting the hotel first. When I finally managed to finish making the reservation I was asked if I wanted to join their club. I said no. But I was transferred anyway to a man who promptly tried to sell me something, I believe. At least he spouted off a list of about six large US cities and asked which one I would like to visit. I explained to him that I had no intention at any time in the near future to travel to the US, and if I did, it would not be to any large city. He gave me sales talk about how much money the chain was spending on upgrading all its hotels. And then he asked if I would talk to him for two more minutes - something about meeting his time quota. And it was on my dime too. And I never got the email confirmation I was promised. The whole thing left me with a bad taste in my mouth. I have since made three more reservations at other brand name hotels. On all three I had no trouble contacting the front desk and they were all delightful experiences. Check in was fine. The hotel industry has gone away from providing a blanket on the bed, and seems to have switched to using a duvet type of comforter. I find them much too warm to sleep under. In some places we have stayed, we have found a blanket in the closet. Nothing here. I asked at the front desk. No blanket available. So I asked if I could get a couple of more sheets. We took the comforter off the bed and added the sheets, and that worked fine. The room was nice but we were surprised that there was no micro wave. It has been two years since we can across a room with no microwave. I really liked the basic bath tube and the strong, vertical handle. A horizontal handle would have been nice, but the one vertical one was much better than the weak ones provided in a surround tub installation in many hotels. Breakfast was excellent. Hot items included cheese omelettes, turkey and pork sausages. No waffle maker. There was a pancake maker - push a button and a minute later a fresh, hot pancake pops out. Like many others these days, there was no microwave. No way to warm up muffins. There was a helpful employee that kept things well supplied and everything neat and tidy. I like my coffee hot and was disappointed that with their method of storage, coffee is not always as hot as I like it if the container is not fresh. And no microwave to heat it up. Overall, a nice stay except for making reservations.
We were stranded in Prince Albert and stayed at this hotel for 3 nights. We found all the staff to be friendly and helpful. From the moment he met us and heard our plight ,one staff person, Marvin Cruz, was exceptionally compassionate and caring. Marvin's cheerful manner brightened our days. Our room was spacious, clean and well equipped. The breakfast offered good quality and variety. We would not hesitate to recommend this hotel to anyone who needed a place to stay in Prince Albert.
We stayed here for 3 nights and we had friendly front desk staff, one in particular went above and beyond!! All housekeepers were very friendly also! Rooms were clean, quiet, food was great in the breakfast room! We would stay here again! The location may not be the greatest, but the hotel staff and clean rooms make up for it!!!
Sadly, I wouldn't advise staying in this hotel anymore. I've always stayed here before but the property has gone downhill. The first night we were awakened at 3:15 a.m. to a fire alarm due to "someone smoking in the stairwell". The next 2 nights, people were pounding on doors and running through the hallways at all hours of the night. We didn't sleep much during our 3 night stay. There is a shabby "motel" or apartment building very close/by and it's advertising nightly rooms for rent. People are hanging out by the hotel doors making you fearful to leave your car in the lot or to even enter the hotel building because they are right at the front door. There's a security guard but he was sitting in the lobby, not guarding the property. The staff is nice though. Breakfast is less than adequate.
I really liked the hotel. The staff is absolutely wonderful they work very hard to help you and once they know your name. They call you by your name whenever they talk to you. That is really nice to see. The cleaning staff does an awesome job. Don't get me started on the continental breakfast, Wow one of the best always fresh and plenty of it. Western omelettes cheese omelettes pork and turkey sausage French toast and more really good. By this time you are probably wondering why this guy only gave 2 stars. It is a bit like the Titanic everyone wanted to be on it until it started to sink. I truly have nothing bad to say about the hotel it's the motel that is adjacent to the parking lot. After the first night of seeing fights drug deals going down police showed up on a regular basis. The theatre is just down the street thought I would go take in a show but soon changed my when I realized what time it would be when I would be walking back. With no fault of the hotel! This isn't a place I would feel comfortable recommending to anyone other than maybe Hells Angels. The staff does try very hard to make things safe and are very upbeat. I don't know what the front desk staff get paid but I'm sure it's not enough. They all deserve some sort of recognition for going above and beyond what they should have to.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located within a 5-minute walk of Northern Lights Casino, Holiday Inn Express Hotel & Suites Prince Albert is within a 15-minute stroll of Kinsmen Park. This 75-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. Art Hauser Centre and Prince Albert Historical Museum are also nearby.
Free buffet breakfast is served each morning from 6:30 AM to 10 AM.
All of Holiday Inn Express Hotel & Suites Prince Albert's 75 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
Holiday Inn Express Hotel & Suites Prince Albert features an indoor pool, a children's pool, and a fitness center. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, free WiFi in public areas, and 2 meeting rooms.
Reviews from Trip Advisor
72.0% of guests recommend this hotelTotal of 149 reviews