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Recent guest reviews

The overall cleanliness and welcoming daily. There was nothing that I did not like. But the food at the buffet could have been more diverse.

It was always clean and staff always jumped to help.

Very Clean and well manicured. Food was OK, nothing over the top, but the best meals that I had were at the seafood restaurant and the Asian restaurant, hands down. Check took quite some time, very slow and tiresome. After check in the beds in our room were not made up and we had to call the front desk to send someone up. Staff also seemed a little tired and worn out. Stay was good and I would recommend, but hopefully things get better as the resort gets more staffing and back to normal

everything was very nice

Loved the atmosphere. Staff were AMAZINGLY accommodating and friendly! We could not have asked for a more kind staff. Our villa was huge and clean. We would have liked it if things were open later. We are night people and things closed down too early for us. We would have liked to see the swim up pool bar/restaurant to be open till atleast 8-10pm. 6pm was kind of a bummer. A light beer option! We also wish there was coffee to go offered in the morning. We left early twice for our activities and our flight and had no coffee which we needed desperately. Both restaurants with reservations were easy to get into and were DELICIOUS. The service was spectacular and we wish we were there longer. The buffet had a great variety as well and to sit there and watch the ocean was so relaxing. We also had a massage while we were there which was one of the best I have ever had. We will definitely come back!

Wonderful experience. The service and staff was exceptional. The property was huge and there was a ton of activities to do during the day. I do wish there were some more activities at night like bars, music, and dancing. The food was good, but all of the higher end options were not included in the all inclusive package, which was a little disappointing. Overall we had a great stay.

The property is well maintained. Everything worked as it should. Pool area is great. I liked how they have separate lap pool. I wasn’t a fan of having to sign for every meal and felt obligated to tip. I paid for all inclusive. Staff was very friendly. Drinks were great. Food tastes good. Something for everyone. We went while COVID kept people away so the resort was very quiet. Beach is dreamy. Not a fan of no alcohol until 11:00am though.

The property was very clean however with new change in covid plans had to cut my stay short by 2 days the hotel would not refund me the money nor would upgrade my room. I was offered a free massage at the spa they had the tenacity to let me get started 10 minutes in knock on the door and says you need to go do our presentation for our condos and told me my massage was done! I tried to kayak or snorkel everyday and they told me the ocean was too windy I'm a certified scuba diver even with the dive shop asked for a snorkel he said they could not do that it also says they have paddle boards they have none. One more thing to mention they do not serve any alcohol before 11:00 a.m. very disappointing while on vacation

Very well managed. Food was top notch and the room was amazing. Staff was wonderful.

The cleanliness of the resort was astronomical. Everything was super clean and COVID-19 precautions were at a all-time best. I enjoy the privacy of the resort. Every staff employee was very nice and always willing to help.

Great Resort will definitely be coming back food and room service was great. Rooms are remarkable feels like a small condo with you’re own jacuzzi in the balcony and private master suite!

Chetumal / Pto. Juarez Highway Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Located within a mile (2 km) of Playa Xcalacoco, The Royal Haciendas All Inclusive Resort & Spa is within 2 miles (3 km) of Punta Esmeralda Beach. This 252-room, 4-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 5 restaurants.


Dining

This property is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 252 rooms are soundproofed and have an array of amenities, including balconies, MP3 docks, and microwaves. Guests can expect free WiFi and plasma TVs with satellite channels and DVD players. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ceiling fans are also available.


Property features

Guests of The Royal Haciendas All Inclusive Resort & Spa have access to a full-service spa, 4 outdoor pools, and a children's pool. Free valet parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a fitness center, 4 spa tubs, and a sauna.

Room options

Deluxe Junior Suite Beachfront

2 Double Beds | Sleeps 2

Deluxe1 Bedroom Suite Beachfront, Fully Equipped Kitchen

1 King Bed and 2 Twin Murphy Beds | Sleeps 4

Deluxe 1 Bedroom Suite, Fully Equipped Kitchen

1 King Bed and 2 Twin Murphy Beds | Sleeps 4

Deluxe Junior Suite, 2 Children Stay Free

2 Double Beds | Sleeps 4

Guest reviews for The Royal Haciendas All Inclusive Resort & Spa

Everyone (46) Couples (12) Family (20)
5
Partner Couples

The overall cleanliness and welcoming daily. There was nothing that I did not like. But the food at the buffet could have been more diverse.

By on Aug 23, 2021

5
Family

It was always clean and staff always jumped to help.

By on Aug 17, 2021

4
Family

Very Clean and well manicured. Food was OK, nothing over the top, but the best meals that I had were at the seafood restaurant and the Asian restaurant, hands down. Check took quite some time, very slow and tiresome. After check in the beds in our room were not made up and we had to call the front desk to send someone up. Staff also seemed a little tired and worn out. Stay was good and I would recommend, but hopefully things get better as the resort gets more staffing and back to normal

By on Jun 7, 2021

5
Friends

everything was very nice

By on May 17, 2021

5
Everyone

By on May 7, 2021

Review comment responded on May 17, 2021

Thank you for your rating! We hope to see you again soon! Regards.

5
Everyone

By on Mar 18, 2021

4
Family

Loved the atmosphere. Staff were AMAZINGLY accommodating and friendly! We could not have asked for a more kind staff. Our villa was huge and clean. We would have liked it if things were open later. We are night people and things closed down too early for us. We would have liked to see the swim up pool bar/restaurant to be open till atleast 8-10pm. 6pm was kind of a bummer. A light beer option! We also wish there was coffee to go offered in the morning. We left early twice for our activities and our flight and had no coffee which we needed desperately. Both restaurants with reservations were easy to get into and were DELICIOUS. The service was spectacular and we wish we were there longer. The buffet had a great variety as well and to sit there and watch the ocean was so relaxing. We also had a massage while we were there which was one of the best I have ever had. We will definitely come back!

By on Mar 9, 2021

4
Partner Couples

Wonderful experience. The service and staff was exceptional. The property was huge and there was a ton of activities to do during the day. I do wish there were some more activities at night like bars, music, and dancing. The food was good, but all of the higher end options were not included in the all inclusive package, which was a little disappointing. Overall we had a great stay.

By on Feb 17, 2021

4
Family Friends

The property is well maintained. Everything worked as it should. Pool area is great. I liked how they have separate lap pool. I wasn’t a fan of having to sign for every meal and felt obligated to tip. I paid for all inclusive. Staff was very friendly. Drinks were great. Food tastes good. Something for everyone. We went while COVID kept people away so the resort was very quiet. Beach is dreamy. Not a fan of no alcohol until 11:00am though.

By on Feb 15, 2021

4
Everyone

By on Jan 29, 2021

The Royal Haciendas All Inclusive Resort & Spa

Chetumal / Pto. Juarez Highway, Playa del Carmen, QROO 77710
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