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Suite 24 ApartHotel By Xperience Hotels

Property class: 2

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Photo gallery for Suite 24 ApartHotel By Xperience Hotels

A rooftop terrace with a stone wall, a large white jacuzzi, wicker furniture, and potted plants.
A modern outdoor swimming pool with a clear blue tile design, surrounded by potted plants and a small grassy area.
A modern living room with a white sofa, a coffee table, and a flat-screen TV mounted on the wall.
A breakfast setup with a wicker basket of oranges, two white toasters, a checkered tablecloth, plates, and toast with jam and butter on a table with a view of a house and trees.
A modern interior with a white brick wall displaying 'SUITE 24'.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
Calle 24 Norte, Entre Avenida 30 y Avenida 25, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪12 min walk‬
  • Place, Mamitas Beach
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Superior Apartment, 1 Queen Bed

A modern bedroom with a large bed, a wooden headboard, and a small bedside table with a plant.

Superior Apartment, 1 Queen Bed

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 2 Double Beds

A hotel room with two beds, a flat-screen TV mounted on the wall, a red curtain, and a flower arrangement.

Superior Apartment, 2 Double Beds

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Playa del Carmen

Located in Gonzalo Guerrero, Suite 24 ApartHotel By Xperience Hotels is a leisurely stroll from popular sights such as Playa del Carmen Main Beach and Quinta Avenida. This 15-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Quinta Avenida - 8 min walk - 0.5 miles
  • Quinta Alegría Shopping Mall - 8 min walk - 0.5 miles
  • Central Square - 11 min walk - 0.6 miles
  • Playa del Carmen Main Beach - 12 min walk - 0.7 miles
  • Mamitas Beach - 12 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪El Fogón - ‬4 min walk
  • ‪Don Sirloin - ‬3 min walk
  • ‪Aquelarre Café - ‬4 min walk
  • ‪Fuego Santo - ‬3 min walk
  • ‪El Fogon del May - ‬3 min walk

About this property

Suite 24 ApartHotel By Xperience Hotels

Suite 24 ApartHotel By Xperience Hotels offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 60 per vehicle one way, as well as an area shuttle. Front-desk staff can assist with luggage storage and concierge services. Additional amenities include a terrace and a garden.
30-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Refrigerators, ceiling fans, and free toiletries are also available.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 4 floors
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 20 per pet, per night, plus a deposit of USD 20 per night
  • Dogs only
  • Pet weight must not exceed 22 lbs per pet
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 60 per vehicle (one way)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • No alcohol is served at Suite 24 ApartHotel By Xperience Hotels.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

SUITE 24 Aparthotel Playa del Carmen
SUITE 24 Hotel
SUITE 24 Hotel Boutique Playa del Carmen
SUITE 24 Boutique Playa del Carmen
SUITE 24 Boutique
SUITE 24
SUITE 24 Hotel Boutique
Suite 24 By Xperience Hotels
Suite 24 Hotel Boutique By Xperience Hotels
Suite 24 ApartHotel By Xperience Hotels Hotel
Suite 24 ApartHotel By Xperience Hotels Playa del Carmen
Suite 24 ApartHotel By Xperience Hotels Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Suite 24 ApartHotel By Xperience Hotels?

Suite 24 ApartHotel By Xperience Hotels provides free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What's there to see within easy reach of Suite 24 ApartHotel By Xperience Hotels?

This hotel is situated in Gonzalo Guerrero within a short 12-minute walk of Playa del Carmen Main Beach and also 7 minutes on foot from Quinta Avenida. You'll also find Mamitas Beach and Playa del Carmen Maritime Terminal within a short drive.

Does Suite 24 ApartHotel By Xperience Hotels include a casino on the premises?

No, Suite 24 ApartHotel By Xperience Hotels doesn't have a casino.

Will I find an indoor pool at Suite 24 ApartHotel By Xperience Hotels?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Does Suite 24 ApartHotel By Xperience Hotels feature a restaurant that includes a breakfast menu?

No, Suite 24 ApartHotel By Xperience Hotels doesn't have a restaurant that serves breakfast.

Does Suite 24 ApartHotel By Xperience Hotels allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Suite 24 ApartHotel By Xperience Hotels for a fee of USD 20 per pet, per night. A deposit of USD 20 per night is collected.

What is the closest airport to Suite 24 ApartHotel By Xperience Hotels?

The closest major airport to Suite 24 ApartHotel By Xperience Hotels is Cozumel Intl. Airport (CZM), which is 21.2 mi away (272 minutes by car).

Suite 24 ApartHotel By Xperience Hotels Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 41 out of 113 reviews
Rating 8 - Good. 43 out of 113 reviews
Rating 6 - Okay. 16 out of 113 reviews
Rating 4 - Poor. 5 out of 113 reviews
Rating 2 - Terrible. 8 out of 113 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A horrible place with terrible service as couldn’t even check in. No one was there. With a Spanish-speaking tenant’s help, tried calling but the person who picked up kept saying “no habla ingles” and hanging up. Tried messaging the WhatsApp number as per their QR code posted at the front door but never got a response, even a day and two days later. Had to find somewhere else to stay.
Stayed 4 nights in Feb 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place for the money. PROS: Clean, close to everything, easy access, nice breeze with all the windows open, nice shower. CONS: Noisy dogs most days (all day), next to two popular restaurants that play music late, kitchenette not well stocked for cooking, no towels or rags in the kitchen, chairs and couch not comfortable, hard mattress.
Stayed 28 nights in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness

Me fue bien en general.

La limpieza fue buena en general por favor pongan cestos de basura en la cocina y destapacaños en el baño además de más sábanas en la cama.
Stayed 5 nights in Oct 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La peor estancia

No tienen personal en el hotel NADIE NADIE NI 1 SOLA PERSONA NI PARA EL CHECK IN NI CHECK OUT Un huésped nos hiso el favor de darnos una llave de 1 cuarto, obviamente no tienen mantenimiento ni servicios, nadie contesta el teléfono, increíble como pueda operar
Stayed 2 nights in Feb 2021
Verified review

2/10 Terrible

Disliked: Staff & service
impossible de rejoindre l’établissement pour check-in
Stayed 1 night in Feb 2021
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice and cute place

I stayed here for 1 day but even for just that one day the personnel of the hotel were really nice and attentive. I will be definitely be back. Good location close to the beach
Stayed 1 night in Dec 2020
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Difícil el acceso cuando no hay alguien en recepción, no limpiaron la Habitación de los tres dias que me hospede
Stayed 1 night in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar muy cómodo y buen ubicación

El lugar se encuentra muy limpio y cómodo
Stayed 1 night in Nov 2020
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones están muy bonitas, las camas cómodas
Stayed 3 nights in Mar 2020
Verified review

6/10 Okay

Liked: Property conditions & facilities
Nice suite, ok service, great location, very very small pool
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

well priced for what you get in return

It’s actually a nice place, but it is poorly maintained. To be more clear, the building it self is great, but the rooms not so much. It seems the administration is extremely frugal, and doesn’t know what have a sense about the cost of doing business.
Stayed 5 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente
Stayed 2 nights in Dec 2019
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Siempre había tenido hasta que me topé con una pésima recepcionista.... me cambié de cuarto ... un dilema hacerla entender que a mi me aparecía otro precio en la plataforma pero aún así prolongue mi estancia pagando la diferencia, me entregaron la habitación nueva con 2 toallas salí hacer compras y cuando regrese había desaparecido una toalla por lo que obviamente se metieron a la habitación cuando yo no estaba.. en la noche baje para preguntar si había algún problema hacer check out temprano a 7.30 me respondió un chico muy amable por la noche y por la mañana llego la misma recepcionista que solo da problemas y ninguna solución aparte de que se mete a tu habitación... esa ... es la primera vez que soy grosera con el personal de rececpcion pues me salió con que había un problema y yo necesitaba partir a tomar mi vuelo y esta mujer ocasionándome problemas una recepcionista si puede destruir tu lugar no creo regresar Y disculpen por haberlo recomendado tanto tiempo ahora ya no es lo mismo el upgrade vale de nada pues entre a una habitación más barata con todo y la más cara te quitan todo.... pésimo servicio sin menospreciar que la habitación estaba sucia ... la chica de la recepción una mentirosa total me sacaba tantas historias cuando yo ya llevo 3 años quedándome en el hotel ... mentir es malo amiga recepcionista y si no te gusta tu trabajo búscate otro y deja de fastidiar viajeros
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beau et pratique

A 10 min de la plage, beau studio spacieux avec le min pour cuisiner, au calme proche des commerces, avec petit dej simple. Pas de coffre-fort comme annoncé et pas su utiliser jacuzzi car eau froide. Bon, beau et pratique dans l ensemble.
Stayed 6 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Posizione ok Struttura media ma accogliente Colazione striminzita
Stayed 14 nights in Nov 2019
Verified review

6/10 Okay

café da manha em pé na recepção.
Stayed 3 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price we paid. 24 hour front desk. Safe and secure as everyone entering hotel goes by front desk. Room included kitchen. Parking is on the street, but can park near front desk and street is well lit. No elevator, and we were on 4th floor, but not a big deal for us.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo ecxelente, muy agusto el personal muy atento y amable
Stayed 7 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancias estuvo de 10 en este hotel lo recomiendo amplia mente
Stayed 5 nights in Apr 2019
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Av någon anledning, vi vet inte vilken, så fick vi något rött på en liten handduk. Det gick inte bort i tvätten, så vi fick betala den. Småaktigt! Bilderna på jaquzzin var med loungemöbler och upphällt vatten. Fanns inget av det i verkligheten. Så där kunde man inte vara. Falsk marknadsföring! Det städades dåligt, det syntes mest i badrummet. Lägenheten var helt ok annars. Det fanns det mesta. Saknade något att torka badkläder och badhandduk på. Fanns ingenstans att torka det.
Stayed 14 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien ubicado con personal amable y siempre dispuesto a atender cualquier requerimiento.
Stayed 6 nights in Mar 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estafadores

Reserve el hotel a las 6pm el mismo día que llegaría a el. Llegue a las 7pm. Me dijieron que ya tenia que hacer Check in día anterior! Tuve que irme a otro hotel. Y al 5to día cuando debía hacer check out pregunté si podía demorarme una hora. La respuesta fue no. Pague un día de más y ni siquiera tuvieron la bondad de devolverme una hora! La pero experiencia en hotel
Stayed 5 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Emplacement a 10 minutes dr marche du centre d'intérêt, personnel serviable et sympatique.
Stayed 2 nights in Mar 2019
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
(1) The property is in good location, but hard to find by shuttles: walking distance to main thoroughfares, supermarkets/pharmacies beach, restaurants, money exchanges; can get some sleep, as it is not near clubs, and is in a residential area (2) Property has amenities: jacuzzis (but water is cold!); kitchenette (but no supplies); small pool, but usually unclean; continental breakfast
Stayed 8 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena atención

Buen lugar acorde a lo que pagas tienes muy buena atención en la recepción y está a 4 cuadras de la quinta avenida, recomendable para descansar
Stayed 3 nights in Feb 2019

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