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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Property video
Sundeck
Outdoor spa tub
Outdoor pool, open 8:00 AM to 7:00 PM, cabanas (surcharge)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Gran Coyote Golf
    ‪7 min drive‬
  • Place, Tres Rios Ecopark
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite Tropical View Double

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Tropical View Double

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Tropical View King

9.6 out of 10
Exceptional
(15 reviews)
  • Garden view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Tropical View Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Tropical View Swim Out King

9.6 out of 10
Exceptional
(10 reviews)
  • Garden view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Master Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Master Suite Ocean Front King

  • Sea view
  • 1033 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Double

View from room

Club Level Junior Suite Ocean Front Double

  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Level Junior Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Ocean Front King

  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Private Pool King

Club Level Junior Suite Ocean Front Private Pool King | Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Ocean Front Private Pool King

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Pool View Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Pool View Swim Out King

8.6 out of 10
Excellent
(8 reviews)
  • Resort view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Ocean View King

9.6 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Swim Out King

Club Level Junior Suite Ocean Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Ocean Front Swim Out King

  • Ocean view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Presidential Suite King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Presidential Suite King

  • Garden view
  • 1582 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Riviera Maya, Hyatt Zilara Riviera Maya Adults Only All Inclusive is 5.5 mi (8.9 km) from Maroma Beach. This 291-room, 4.5-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min drive - 2.4 miles
  • Gran Coyote Golf - 7 min drive - 4.2 miles
  • Tres Rios Ecopark - 8 min drive - 2.4 miles
  • Playa Xcalacoco - 10 min drive - 5.0 miles
  • Playa Paraiso Golf Course - 10 min drive - 7.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Black & White - ‬8 min drive
  • ‪Festival - ‬7 min drive
  • ‪El Charro - ‬8 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪Beach Bar - ‬9 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Guests of Hyatt Zilara Riviera Maya Adults Only All Inclusive enjoy a full-service spa, karaoke, and an outdoor pool. A stay here includes free valet parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only property include a gym, free WiFi in public areas, and a hot tub.
52-inch TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer rainfall showers and hair dryers. Free minibar items, balconies, and coffee makers are other standard amenities.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (54 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - December 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 7:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Frequently asked questions

Are there all-inclusive rate plans at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include bartending classes, language classes, and yoga.

How much does it cost to stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

As of Mar 10, 2026, prices found for a 1-night stay for 2 adults at Hyatt Zilara Riviera Maya Adults Only All Inclusive on Apr 8, 2026 start from $536, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Hyatt Zilara Riviera Maya Adults Only All Inclusive provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on Orbitz.

What can I see within easy reach of Hyatt Zilara Riviera Maya Adults Only All Inclusive?

This property is situated in Riviera Maya, close to Maroma Beach, Playa del Carmen Main Beach, and Tres Rios Ecopark. You'll also find El Camaleón Mayakoba Golf Course and Gran Coyote Golf within a short drive.

Will I be able to park at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yes, valet and self parking are offered for free at the property. Bicycle parking is also available for guests.

Is a spa located at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, couples treatments, and aromatherapy.

Are there luxury amenities available at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yes, guests can indulge in luxuries such as an outdoor pool, 4 restaurants, and a swim-up bar at this property.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive feature a casino on the premises?

No, Hyatt Zilara Riviera Maya Adults Only All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 8:00 AM and 7:00 PM.

What will couples enjoy most about a stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

This adults-only property offers many amenities for couples such as a beach and 4 restaurants with some guestrooms featuring a private plunge pool.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a hot tub?

No, but guests can enjoy a sauna at this property.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a restaurant with a breakfast menu?

Yes, Hyatt Zilara Riviera Maya Adults Only All Inclusive has 4 restaurants, and serves breakfast for a surcharge.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hyatt Zilara Riviera Maya Adults Only All Inclusive though service animals are welcome.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have connecting rooms available?

Yes, this property has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Hyatt Zilara Riviera Maya Adults Only All Inclusive?

The closest major airport to Hyatt Zilara Riviera Maya Adults Only All Inclusive is Cozumel Intl. Airport (CZM), which is 27.1 mi away (291 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is located 29.3 mi away (44-minute drive).

Can I book a room with a balcony at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yes, every guestroom at Hyatt Zilara Riviera Maya Adults Only All Inclusive comes with a balcony and some offer ocean and garden views.

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a wedding venue on site?

There are wedding services available at Hyatt Zilara Riviera Maya Adults Only All Inclusive if that's in your vacation plans.

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1028 reviews
Rating 8 - Good. 217 out of 1028 reviews
Rating 6 - Okay. 98 out of 1028 reviews
Rating 4 - Poor. 37 out of 1028 reviews
Rating 2 - Terrible. 22 out of 1028 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Beata

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great resort with amazing food !The rooms were clean and spacious. Very friendly and attentive staff Beautiful beach. Highly recommend.
Stayed 5 nights in Nov 2025

10/10 Excellent

Jeffrey

Stayed 5 nights in Nov 2025

8/10 Good

Mildred

Stayed 5 nights in Nov 2025

10/10 Excellent

wojciech

Stayed 5 nights in Nov 2025

10/10 Excellent

Sylwia

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the hotel Hyatt Zilara was wonderful. It was very clean and the food was delicious!!! The services was very friendly. We will definitely be back!!!
Delicious food!!!
Stayed 5 nights in Nov 2025

10/10 Excellent

Brenda

Stayed 5 nights in Nov 2025

10/10 Excellent

John, Weslaco

Stayed 4 nights in Nov 2025

8/10 Good

alana

Traveled with partner
Liked: Cleanliness
Friendly staff and great food.
Stayed 10 nights in Nov 2025

10/10 Excellent

LAURA

The staff was fabulous. There were so ma
Stayed 12 nights in Nov 2025

10/10 Excellent

Travis K

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff, very clean overall.
Stayed 6 nights in Nov 2025

8/10 Good

Jose Cruz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is an outlet near the pool that is not GFCI. It could be dangerous and needs to be replaced ASAP. Other than that it is very nice. Staff friendly food very good.
Stayed 4 nights in Nov 2025

10/10 Excellent

Mohamed

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing
Stayed 4 nights in Nov 2025

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
Stayed 6 nights in Oct 2025

8/10 Good

Marisol, Houston

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was great, clean, staff amazing - only thing is age group is a little on the older side. If you want relaxing trip this is it; if party, then go elsewhere
Stayed 3 nights in Nov 2025

10/10 Excellent

Kaeli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Clean property! Perfect size - not too big/small!
Stayed 5 nights in Oct 2025

8/10 Good

Eda

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and everything about the whole trip
Stayed 3 nights in Oct 2025

10/10 Excellent

Luis

Stayed 3 nights in Oct 2025

6/10 Okay

Samuel, Needville

Traveled with family
We expected this hotel Zilara to be just as good as the one in Cancun Hotel District, but it fell short. The property is a bit dated. The hot water in our room did not work properly. It was reported twice and when the maintenance person would come they would temporarily fix the issue then go back to cold water. The staff was not as attentive as the hotel Zilara in Cancun are. The shows were very limited and not as enjoyable. The food was not tasty.
Stayed 6 nights in Oct 2025

10/10 Excellent

Michael S

Stayed 5 nights in Oct 2025

10/10 Excellent

HEBA ABDELWAHAB EL, CORONA

Liked: Cleanliness, staff & service, property conditions & facilities
I wanted to give good review,Hyatt Zilara.I am usually disappointed&my expectations are never met,but at Hyatt they exceeded my expectations:)Shout out to my waiter Jorge at Italian restaurant,wonderful service! I think he will be a manger one day :) also chef Hugo some of the best food I have ever had! THANK YOU for making my trip so much better. take your dinners there.Dinner at buffet was boring &unappealing& a lot of pork.needs more variety Thai restaurant ambiance was off,needs improvement in menu too(any Thai restaurant need to have a curry on the menu at least)my meal was flavorless ,some aspects over cooked and didn't taste Thai??) Also breakfast buffet service was wonderful shout out to Norma, and omelette lady Im sorry forgot your name but anyways she was amazing too. I was very happy staying at this hotel so thank you . Beach was very nice despite lots of seaweed, which could be prevented in many different methods if the hotel invested something towards that issue, I also really liked the size of the property not too big to walk miles to get to beach restaurants or cafe or anything . Only suggestions is , while I understand many guests choose to use private cars(very over priced and rip off) they should provide a shuttle service to airport and for outings so guests have a safe (especially for ladies alone or in groups) and affordable option to be encouraged to go out to see the city , and go on trips wherever. Thank you for a wonderful stay Hyatt Zilara!
Stayed 4 nights in Oct 2025

10/10 Excellent

Erick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room patio was nice. Pool was nice. Staff was very helpful
Stayed 3 nights in Oct 2025

10/10 Excellent

Elena

Stayed 3 nights in Oct 2025

10/10 Excellent

Rajeev

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Oct 2025

10/10 Excellent

Craig Andrew

Stayed 4 nights in Jul 2025

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