We liked the Villa look and it was spread out. We had a basic room with king bed and it was comfortable. The club/bar/lounge is fun at night for drinks dancing and pool/ping pong. Food options were good. What I didn't like was we called the front desk twice and made a trip to the front desk and we still could not a few bottles of water. I ended up going to the bar for bottled water. Our room attendant Jonathan came through the next morning with 5 bottles. Jonathan was great. We always tip for good service. Waiters around the pool were sparse at 11am. After I gave them a tip they came by on a regular basis. I believe in tipping for great service. I would come back to Secrets but I've been to other Cancun resorts and had better service and food.
Perfect sized, with very friendly staff. A fun but mellow atmosphere, located nearby other places of interest if you want to travel off resort.
The beach was nice. Restaurant choices were not great but the buffet was very good.
The service was slow. The food wasn’t good. The hibachi was horrible. One night we got room service and the guy was so rude. On day 3 of being there me and my husband both got super sick. Got back to the states and still 5 days after leaving having symptoms from bacteria we got while there. We did enjoy the beach. A lot like Maroma. We wouldn’t go back or recommend.
Got treated like King and Queen. Every worker was very friendly. Place was very clean.Never made a bad meal. Best part was they have plenty outside chairs. Never had to get up early to save a spot.
The staff were pleasant and attentive. They should have done a better job in service recovery. The entertainment quality was lacking.
Very nice property. Food and entertainment was very good.would visit again.
Sometimes the staff seemed condescending. Dress codes were not strictly enforced at every restaurant except for one, which we were turned away from. Other couples had no trouble not abiding by the dress code and got in, while we were turned away. We went the next night when my husband had a change of clothes, but the principal of the matter still bothers me. Everyone was nice enough, but a couple of the entertainment people were snobby. Not very genuine. As first-timers, we didn’t realize we needed to tip everyone. We constantly were switching our bills for more $1 bills for the trip. No big deal, but it gave us anxiety to constantly have to tip when we were in the pool or ocean and didn’t have the money on us at that time. Really wonderful stay and resort besides some small issues. We loved the lagoon tour and water sports.
Not a large as some of the other Secrets properties I have visited, but still a great getaway.
Friendly staff, food was decent to great, evening entertainment was sparse, smaller resort but wasn’t too crowded at spring break, some nickel and diming to upcharge dinners or room, loved their commitment to conservation and did a display for autism awareness on April 2nd.
Great atmosphere. Super attentive staff! Top shelf delicious drinks and great food.
Great atmosphere and very friendly staff. I enjoyed the fun activities they provided.
Rooms are close to the beach although the rooms were a bit noisy. You could hear the people on either side of you. The food is just ok could be a little better quality. The staff is very helpful and friendly.
The food could of been better , maybe a few more options.
Staff was very friendly and helpful. Made you feel welcome Food was good but sometimes we were disappointed. All resorts had issues with seaweed but worked tirelessly to keep the beaches clean. Facilty is older but meticulously maintained and clean.
Secrets Capri Riviera Cancun places you 5.3 mi (8.5 km) from Maroma Beach. This 290-room, 4.5-star hotel welcomes business and leisure travelers with a private beach, a full-service spa, and 6 restaurants.
This hotel is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
All of Secrets Capri Riviera Cancun's 290 air-conditioned rooms provide balconies, iPod docks, and safes. 55-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Phones, ironing boards, and desks are other standard amenities.
Guests of Secrets Capri Riviera Cancun have access to a private beach, a full-service spa, and a nightclub. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only hotel include an outdoor pool, a fitness center, and a spa tub.
We liked the Villa look and it was spread out. We had a basic room with king bed and it was comfortable. The club/bar/lounge is fun at night for drinks dancing and pool/ping pong. Food options were good. What I didn't like was we called the front desk twice and made a trip to the front desk and we still could not a few bottles of water. I ended up going to the bar for bottled water. Our room attendant Jonathan came through the next morning with 5 bottles. Jonathan was great. We always tip for good service. Waiters around the pool were sparse at 11am. After I gave them a tip they came by on a regular basis. I believe in tipping for great service. I would come back to Secrets but I've been to other Cancun resorts and had better service and food.
Dear guest, Thank you for taking the time to share your experience with us. We feel very privileged every time we are chosen to host our guests' vacations and do our best to guarantee a wonderful stay. We are looking forward to your next visit.
Perfect sized, with very friendly staff. A fun but mellow atmosphere, located nearby other places of interest if you want to travel off resort.
Dear guest, Thank you for sharing your experience with us, Here at Secrets Capri Riviera Cancun, our goal is to provide you the best experience and memorable vacations. We look forward to another visit soon!
The beach was nice. Restaurant choices were not great but the buffet was very good.
Dear guest, Thank you for sharing your experience with the community, We look forward to another visit we will do our best to exceed your expectations once more and deliver the special touch to your stay. Kind regards!
The service was slow. The food wasn’t good. The hibachi was horrible. One night we got room service and the guy was so rude. On day 3 of being there me and my husband both got super sick. Got back to the states and still 5 days after leaving having symptoms from bacteria we got while there. We did enjoy the beach. A lot like Maroma. We wouldn’t go back or recommend.
Dear Guest: Thank you for your feedback, We truly appreciate your comments and have carefully read through your detailed feedback. We do apologize for any inconsistencies experienced and these areas are already being addressed with the management team. We encourage our guests to report any situation when they are still in the property, so we can revisit properly and give a solution. Thank you again for taking the time to let us know about your stay. Kind Regards
Got treated like King and Queen. Every worker was very friendly. Place was very clean.Never made a bad meal. Best part was they have plenty outside chairs. Never had to get up early to save a spot.
Dear guest: It is a pleasure that you enjoyed your holiday here at Secrets Capri Riviera Cancun, we cannot thank you enough for choosing to spend your vacation at our resort. We work hard every day to offer our guests an increasingly better quality service. We cannot wait to get a future chance to serve you again in your new home away from home. Regards from the sunny Caribbean!
The staff were pleasant and attentive. They should have done a better job in service recovery. The entertainment quality was lacking.
Dear guest: It is a pleasure that you enjoyed your holiday at Secrets Capri Riviera Cancun, we cannot thank you enough for choosing to spend your vacation at our resort. We work hard every day to offer our guests an increasingly better quality service. We cannot wait to get a future chance to serve you again Regards from the sunny Caribbean!
Very nice property. Food and entertainment was very good.would visit again.
Dear guest, Thank you for taking the time to share your feedback with us.We look forward to welcoming you very soon. Best regards,
Dear guest, Thank you for your review, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your stay less than perfect. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and we are deeply sorry to know we were not able to accomplish during your stay. Hopefully, you will find a way to provide us a new opportunity to regain your trust in our service, and provide you the experience you deserve and we are so recognized for.
Dear guest, Thank you for taking the time to share your experiences with the our Expedia community. We have taken all your feedback on board and this will be used constructively to perfect our unique Secrets Capri Riviera Cancún experience. We do hope you will consider a return in the future so we can provide you with an outstanding experience. Kind regards,
Thank you for choosing Secrets Capri Riviera Cancún for your most recent trip to the Riviera Maya. Our great commitment is to provide excellent service to each and every one of our guests. We will take all your comments into consideration to improve our service and keep delivering only the best for you. We hope to see you again at Secrets Capri Riviera Cancún! Warm regards.