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Secrets Capri Riviera Cancun - All Inclusive - Adults Only

4.5 out of 5.0
Overview Reviews Amenities & Policies
Carretera Federal 387 Chetmal Cancun, Playa del Carmen, QROO
1-844-663-2269
4.4
out of 5
"Very good!"
See all 460 reviews
Room cleanliness 4.5
Service & staff 4.5
Room comfort 4.5
Hotel condition 4.0

This hotel is most popular for:

  • Couples
  • Everyone
  • Family

Recent guest reviews

Very nice property. Food and entertainment was very good.would visit again.

Sometimes the staff seemed condescending. Dress codes were not strictly enforced at every restaurant except for one, which we were turned away from. Other couples had no trouble not abiding by the dress code and got in, while we were turned away. We went the next night when my husband had a change of clothes, but the principal of the matter still bothers me. Everyone was nice enough, but a couple of the entertainment people were snobby. Not very genuine. As first-timers, we didn’t realize we needed to tip everyone. We constantly were switching our bills for more $1 bills for the trip. No big deal, but it gave us anxiety to constantly have to tip when we were in the pool or ocean and didn’t have the money on us at that time. Really wonderful stay and resort besides some small issues. We loved the lagoon tour and water sports.

Not a large as some of the other Secrets properties I have visited, but still a great getaway.

Friendly staff, food was decent to great, evening entertainment was sparse, smaller resort but wasn’t too crowded at spring break, some nickel and diming to upcharge dinners or room, loved their commitment to conservation and did a display for autism awareness on April 2nd.

Great atmosphere. Super attentive staff! Top shelf delicious drinks and great food.

Great atmosphere and very friendly staff. I enjoyed the fun activities they provided.

Rooms are close to the beach although the rooms were a bit noisy. You could hear the people on either side of you. The food is just ok could be a little better quality. The staff is very helpful and friendly.

The food could of been better , maybe a few more options.

The hotel and everything was amazing!! The staff was friendly and very attentive. Great service, Great resort will definitely be back!

Wonderful. Staff was amazing and hotel was very clean. The beach had so much seaweed but that’s not something the hotel can control. The food was wonderful. The lobby and some of the restaurants were extremely hot to the point it was uncomfortable at times. But otherwise it was a wonderful trip.

Nice hotel. Great service, very good staff. Poor pool, not deep enough. The beach is bad. Entertainment is veritable and performance is fine. The food is good, pretty high quality.

We upgraded to an ocean front room with beautiful views of the ocean and ocean sounds. We attended the Boys of Broadway (Jersey Boys) and the ILDIVA (Three Tenors) performances and both were outstanding! My wife and had the Romantic Dinner on the Beach and the couples Swedish Massages both of which were excellent. This is not a mega resort and is perfect for adults in their 40's, 50's, 60's and beyond. Not too loud...The groundsmen are to be commended for their tireless and daily work in trying to clean the beach of seaweed in the hot sun wearing long sleeved green jumpsuits. Their hard work did not go unnoticed! All restaurants and bars and entertainment venues are within easy walking distance of the rooms. We would recommend this resort.

It was a really nice vacation. The beach was awesome, we enjoyed volleyball, paddleboarding, kayaking, swimming, snorkeling and lounging. Massage was expensive (you can negotiate) but worth every penny. The Hibachi was very fun. Food was otherwise good, but not remarkable. The pool was too cold except during the hottest part of the day, and the hot tub too small and questionably clean. The entertainment staff were great fun - salsa lessons with Armando, bike tour with Kame, volleyball with Jesus - really really enjoyable. The Beatles show was an entertaining spectacle. The SPF 15 in the rooms is insufficient, and you have to pay $25 for a bottle in the gift shop, so bring your own, fellow pale midwesterners! We were a group of 8, and were able to eat together and hang out without issue.

far from 5th ave. for shopping. staff was the best food ok not for single people

lovely stay at Capri, relaxing, very clean good staff services

Staff was very friendly and helpful. Made you feel welcome Food was good but sometimes we were disappointed. All resorts had issues with seaweed but worked tirelessly to keep the beaches clean. Facilty is older but meticulously maintained and clean.

Carretera Federal 387 Chetmal Cancun Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Secrets Capri Riviera Cancun - All Inclusive - Adults Only places you 5.4 mi (8.7 km) from Maroma Beach. This 290-room, 4.5-star hotel has a private beach, a full-service spa, and 6 restaurants.


Dining

This hotel is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 37-inch a plasma TV with cable channels and pay movies. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include free minibar items, a balcony, and an iPod dock.


Property features

Guests of Secrets Capri Riviera Cancun - All Inclusive - Adults Only have access to a private beach, a full-service spa, and a nightclub. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include an outdoor pool, a fitness center, and a spa tub.

Room options

Deluxe Room, 2 Double Beds, Garden View

Full 2 | Sleeps 3
$259* Per night/room Oct 29 - Oct 30

Club (Honeymoon Ocean Front,1King)

King 1 | Sleeps 2

Club Suite, 1 King Bed, Ocean View

King 1 | Sleeps 2

Club Suite, 1 King Bed, Oceanfront

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Ocean View

King 1 | Sleeps 2

Guest reviews for Secrets Capri Riviera Cancun - All Inclusive - Adults Only

Everyone (33) Couples (371) Business (4) Family (22) Friends (22) Other (7)
5
Friends

Very nice property. Food and entertainment was very good.would visit again.

By on Sep 30, 2019

Review comment responded on Oct 7, 2019

Dear guest, Thank you for taking the time to share your feedback with us.We look forward to welcoming you very soon. Best regards,

3
Everyone

By on Sep 20, 2019

Review comment responded on Oct 8, 2019

Dear guest, Thank you for your review, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your stay less than perfect. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and we are deeply sorry to know we were not able to accomplish during your stay. Hopefully, you will find a way to provide us a new opportunity to regain your trust in our service, and provide you the experience you deserve and we are so recognized for.

5
Everyone

By on Aug 1, 2019

Review comment responded on Aug 1, 2019

Dear guest, Thank you for taking the time to share your experiences with the our Expedia community. We have taken all your feedback on board and this will be used constructively to perfect our unique Secrets Capri Riviera Cancún experience. We do hope you will consider a return in the future so we can provide you with an outstanding experience. Kind regards,

4
Families

Sometimes the staff seemed condescending. Dress codes were not strictly enforced at every restaurant except for one, which we were turned away from. Other couples had no trouble not abiding by the dress code and got in, while we were turned away. We went the next night when my husband had a change of clothes, but the principal of the matter still bothers me. Everyone was nice enough, but a couple of the entertainment people were snobby. Not very genuine. As first-timers, we didn’t realize we needed to tip everyone. We constantly were switching our bills for more $1 bills for the trip. No big deal, but it gave us anxiety to constantly have to tip when we were in the pool or ocean and didn’t have the money on us at that time. Really wonderful stay and resort besides some small issues. We loved the lagoon tour and water sports.

By on Jul 16, 2019

Review comment responded on Jul 16, 2019

Dear guest, We are thrilled to know that you enjoyed the ambience of the hotel as well as our food, drinks and the service of our team, we will let them know your kind comments. It was a true pleasure to be your hosts of this holiday and we all hope that you will not leave it too long before you chose to visit us again Thank you very much for your review and for choosing our resort. Best regards!

4
Partner Couples Friends Families

Not a large as some of the other Secrets properties I have visited, but still a great getaway.

By , from Boston, MA on Jul 9, 2019

Review comment responded on Jul 11, 2019

Dear Eric, Thank you very much for choosing Secrets Capri Riviera Cancún for your trip to the Riviera Maya. We love knowing the experience that our guests had during their stay with us. This allows us to know if your stay was to your liking. Our team strives to make each of our guests feel special, and make you feel at home, our resort is choosen by many travelers precisely for its charming and cozy size. We appreciate your suggestions and observations, they help us improve our service. We hope to see you soon at our resort! Best regards.

5
Everyone

By on May 26, 2019

Review comment responded on May 28, 2019

Dear guest, Thank you for your review. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. On behalf of the entire team, we would like to thank you for choosing Secrets Capri Riviera Cancún and we look forward to your next visit. Kind Regards,

4
Friends

Friendly staff, food was decent to great, evening entertainment was sparse, smaller resort but wasn’t too crowded at spring break, some nickel and diming to upcharge dinners or room, loved their commitment to conservation and did a display for autism awareness on April 2nd.

By on Apr 5, 2019

Review comment responded on Apr 10, 2019

Thank you for your review. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. On behalf of the entire team, we would like to thank you for choosing Secrets Capri Riviera Cancún and we look forward to your next visit. Kind Regards,

5
Everyone

Great atmosphere. Super attentive staff! Top shelf delicious drinks and great food.

By on Jan 9, 2019

Review comment responded on Jan 10, 2019

Dear guest, Thank you for taking the time to share your experience with us, we feel very privileged whenever we are chosen to host our guests vacations and we do everything possible to ensure a wonderful stay. We are looking forward to your next visit. Best regards,

5
Everyone

Great atmosphere and very friendly staff. I enjoyed the fun activities they provided.

By on Jan 8, 2019

Review comment responded on Jan 9, 2019

Dear guest, We are thrilled to know that you enjoyed the ambience of the hotel as well as our food, drinks and the service of our team, we will let them know your kind comments. It was a true pleasure to be your hosts of this holiday and we all hope that you will not leave it too long before you choose to visit us again. Thank you very much for your review and for choosing our resort. Best regards!

4
Everyone

Rooms are close to the beach although the rooms were a bit noisy. You could hear the people on either side of you. The food is just ok could be a little better quality. The staff is very helpful and friendly.

By , from Los Angeles on Oct 31, 2018

Review comment responded on Nov 3, 2018

Dear Bill, We would like to thank you for selecting our resort on your recent stay in our destination, and for the time that you took to share valuable comments about your experience with us. We look forward to welcoming you back to Secrets Capri Riviera Cancun soon. Warm regards,

Secrets Capri Riviera Cancun - All Inclusive - Adults Only

Carretera Federal 387 Chetmal Cancun, Playa del Carmen, QROO 77710
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