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Recent guest reviews

The property was a bit outdated but ok overall. The problem was number one we requested a king bed but due to overbooking we wound up with two double beds. The food was less than average and not a lot of variety. The entertainment was great for kids but horrible for adults. We had no children with us so that wasn’t ideal. Pools closed early supposedly for cleaning and weren’t clean in spite of it. And finally after heavy rains the floors weren’t attended to resulting in two members of our party falling on the hard marble. The spa was nice but nobody assisted us in our hydro therapy. The lazy River and wave pool were hardly ever on. The maid was excellent!

The property, is huge, tons to do, the staff is fantastic. This place has a lot of positives. Unfortunately the food is such poor quality that it almost ruins the trip. There’s lots of it but it just isn’t good.

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We've been to this hotel before. It's fantastic for children; ours loved the lazy river and wave pool. The main pool is huge, but parts still felt crowded. Making dinner reservations was difficult, we had to take the only open options or the buffet. Rooms and property were clean and well maintained. Overall, we'd go again.

Beautiful property. The staff are always busy keeping it clean. From wiping off all the pool chairs to raking the grass after a storm. Rooms are a little dated and could use some tlc. Shower door handle was broken, making it difficult to close. Outside bottom of shower had rotted some. Room was huge and plenty big enough for 2 adults and 2 kids. Massive resort, but we never thought it was too much walking. The grounds are beautifully maintained so you just enjoy the walks. Animals everywhere, beautiful flowers. My kids can’t wait to go back. Oh yes… pool! Massive pool that the workers were in every morning cleaning.

beautiful scenery

Very nice and beautiful property.

Not enough late night shows that were interesting

Amazing place, we been there with our 3 kids (9,6,2 years old) for all of them was really fun, we will be back

Everything was pleasing except for some service due to probably short on staff, the room service was not good no breakfast service the menu for room service very limited, when i stayed at royal hideaway i could order anything at anytime.

Just got back from 5 nights at the Maya. Originally planned on 4 nights but we were having too much fun. Stayed in the Junior Suite on the beach and loved the room. Great Covid safety protocols. Food was decent with a lot of options even with food allergies in our group. Only negative was after we decided we didn’t want to do the breakfast presentation we were harassed by our assigned concierge to the point of him becoming insulting.

Over all pretty good

Customer service

Very clean and beautiful grounds with lots of wildlife. The shows each not were terrible, even my kids wanted to leave just minutes in. The magic show was more about half naked women dancing and the rock show was both men and women prancing around the stage barely clothed. The quality of the shows was very poor as well. The most frustrating thing about the resort is lack of available dining options. Even booking restaurants multiple days out you had minimum choices that even had openings and most were around 9pm which is awful with kids.

Chetumal Puerto Juárez, Km. 309 Playa del Carmen QROO

Hotel highlights

  • Steps from Maroma Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and covered self parking

Iberostar Selection Paraíso Maya Suites - All Inclusive places you next to Maroma Beach and a short stroll from other popular sights like Playa Paraiso Golf Course. This 434-room, 4.5-star property has 8 outdoor pools along with a golf course and a full-service spa.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:30 AM. Enjoy dining at La Pagoda, one of 20 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafes.


Rooms

55-inch TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Free minibar items, furnished balconies, and coffee makers are also available.


Property features

Iberostar Selection Paraíso Maya Suites - All Inclusive features a golf course, a full-service spa, and 8 outdoor pools. There's free valet parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this all-inclusive property include a free water park, a nightclub, and a lazy river.

Room options

Junior Suite

2 Double Beds | 1 King Bed | Sleeps 1

Junior Suite, Beachside

2 Double Beds | 1 King Bed | Sleeps 1

Junior Suite (Tropical View)

2 Double Beds | 1 King Bed | Sleeps 1

Junior Suite (Star Family)

2 Double Beds | 1 King Bed | Sleeps 5

Guest reviews for Iberostar Selection Paraíso Maya Suites - All Inclusive

Everyone (43) Couples (3) Family (29)
3
Family

The property was a bit outdated but ok overall. The problem was number one we requested a king bed but due to overbooking we wound up with two double beds. The food was less than average and not a lot of variety. The entertainment was great for kids but horrible for adults. We had no children with us so that wasn’t ideal. Pools closed early supposedly for cleaning and weren’t clean in spite of it. And finally after heavy rains the floors weren’t attended to resulting in two members of our party falling on the hard marble. The spa was nice but nobody assisted us in our hydro therapy. The lazy River and wave pool were hardly ever on. The maid was excellent!

By on Oct 8, 2023

3
Family Friends

The property, is huge, tons to do, the staff is fantastic. This place has a lot of positives. Unfortunately the food is such poor quality that it almost ruins the trip. There’s lots of it but it just isn’t good.

By on Apr 23, 2023

5
Partner Couples

.

By , from Milwaukee on Oct 31, 2022

4
Everyone

By on Jun 13, 2022

4
Family Friends

We've been to this hotel before. It's fantastic for children; ours loved the lazy river and wave pool. The main pool is huge, but parts still felt crowded. Making dinner reservations was difficult, we had to take the only open options or the buffet. Rooms and property were clean and well maintained. Overall, we'd go again.

By , from Cedar Grove on Jun 13, 2022

4
Family

Beautiful property. The staff are always busy keeping it clean. From wiping off all the pool chairs to raking the grass after a storm. Rooms are a little dated and could use some tlc. Shower door handle was broken, making it difficult to close. Outside bottom of shower had rotted some. Room was huge and plenty big enough for 2 adults and 2 kids. Massive resort, but we never thought it was too much walking. The grounds are beautifully maintained so you just enjoy the walks. Animals everywhere, beautiful flowers. My kids can’t wait to go back. Oh yes… pool! Massive pool that the workers were in every morning cleaning.

By on Jun 4, 2022

4
Friends

beautiful scenery

By on May 28, 2022

5
Everyone

By on May 18, 2022

4
Family with small children

Very nice and beautiful property.

By on Mar 18, 2022

Review comment responded on Mar 24, 2022

We are very happy to read that Iberostar Selection Paraiso Maya Suites has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience. Best Regards,

5
Everyone

By on Nov 25, 2021

Iberostar Selection Paraiso Maya All Inclusive

Chetumal Puerto Juárez, Km. 309, Playa del Carmen, QROO 77710
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