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Hotel Morgana by Iter Sensibus

Property class: 3

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Photo gallery for Hotel Morgana by Iter Sensibus

Terrace/patio
Terrace/patio
Exterior
Room
Balcony view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
10th Ave & 38th St, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room, No Windows

Room

Standard Room, No Windows

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Balcony, City View

Room

Superior Room, Balcony, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Bathtub, Courtyard View

Room

Premium Room, Bathtub, Courtyard View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Courtyard Area

Room

Junior Room, Courtyard Area

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Gonzalo Guerrero, Hotel Morgana by Iter Sensibus is within a 10-minute walk of popular sights such as Quinta Avenida and Playa del Carmen Main Beach. This 3-star hotel has 20 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Mario Villanueva Madrid - 5 min walk - 0.3 miles
  • Quinta Avenida - 5 min walk - 0.3 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Quinta Alegría Shopping Mall - 10 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪Mariskinky - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪San Lucho Mezcaleria - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk

About this property

Hotel Morgana by Iter Sensibus

Guests of Hotel Morgana by Iter Sensibus enjoy an outdoor pool, free WiFi in public areas, and a conference center. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Additional amenities include a business center, a terrace, and a picnic area.
42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Select Comfort beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers and designer toiletries. Other amenities include minibars, espresso makers, and free local calls.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A restaurant

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (431 square feet of space)
  • Meeting room

Outdoors

  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 2017
  • Communal living room
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heated floor
  • Individually decorated
  • Individually furnished
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet, per stay
  • Dogs only
  • 1 total pets
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Rollaway/extra beds are available for USD 3.0 per day
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 3 per accommodation, per night
The resort fee includes:
  • In-room bottled water
  • In-room coffee
  • In-room safe

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25 per pet, per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 3.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Morgana Playa del Carmen
Morgana Playa del Carmen
Hotel Morgana
Morgana Hotel Boutique
Morgana By Iter Sensibus
Hotel Morgana by Iter Sensibus Hotel
Hotel Morgana by Iter Sensibus Playa del Carmen
Hotel Morgana by Iter Sensibus Hotel Playa del Carmen

Frequently asked questions

What can I see within easy reach of Hotel Morgana by Iter Sensibus?

This hotel is situated in Gonzalo Guerrero within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach within a short drive.

Is parking available on site at Hotel Morgana by Iter Sensibus?

No, this hotel doesn't offer parking.

Does Hotel Morgana by Iter Sensibus have a casino?

No, Hotel Morgana by Iter Sensibus doesn't have a casino.

Is there an indoor pool at Hotel Morgana by Iter Sensibus?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

Is Hotel Morgana by Iter Sensibus a good place to stay for couples?

There are many amenities for couples at this hotel, including a restaurant and an outdoor pool plus some guestrooms feature a private hot tub.

Does Hotel Morgana by Iter Sensibus have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Morgana by Iter Sensibus feature a restaurant that includes a breakfast menu?

No, Hotel Morgana by Iter Sensibus doesn't have a restaurant that serves breakfast.

Does Hotel Morgana by Iter Sensibus allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Morgana by Iter Sensibus for a fee of USD 25 per pet, per stay.

Does Hotel Morgana by Iter Sensibus have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hotel Morgana by Iter Sensibus?

The closest major airport to Hotel Morgana by Iter Sensibus is Cozumel Intl. Airport (CZM), which is 22 mi away (272 minutes by car).

Are there rooms with balconies that I can book at Hotel Morgana by Iter Sensibus?

Yes, some guestrooms at this hotel offer either a furnished balcony and a patio where guests can enjoy city and courtyard views.

Hotel Morgana by Iter Sensibus Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 76 reviews
Rating 8 - Good. 19 out of 76 reviews
Rating 6 - Okay. 6 out of 76 reviews
Rating 4 - Poor. 5 out of 76 reviews
Rating 2 - Terrible. 2 out of 76 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean and eco friendly. We weren’t prepared for a television with no channels. Parking is a problem, apparently they have an arrangement but it was not clearly explained. Our view was the side of a building 15 feet away. Well located, walk to public beach.
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
En general fue una buena experiencia, el lugar es seguro, limpio y tiene lo necesario para una estancia comfortable
Stayed 2 nights in Jul 2022
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Falta de limpieza, no pude dormir

Les falta demasiada organización, al llegar al hotel me cobraron otra cuota de "Limpieza" deberían especificar que tienes que pagar más de lo que pagaste ya por esa "cuota", me hospede 9 dias y 8 noches de los cuales sólo un día me cambiaron toallas tenía que ir a recepción por ellas, además las cosas como shampoo, jabón, etc de baño jamás me las volvieron a rellenar más que el día qué llegué fué la única vez que me dieron kit... durante los últimos 3 días de mi estancia salieron con que iban a remodelar el hotel, jamás me dijeron de eso ni cuando reservé, ni cuando llegué hasta el mero día que me despertó el ruido y por 3 días estuve despertando muy temprano por que estaban con maquinaría taladros etc... y ése mismo día me salen con qué si ya me habían comentado... lo único bueno era el jacuzzi entre comillas deben de especificar que el patio se ve hacía arriba también y que no es un jacuzzi privado... el ruido del cuarto de al lado se escuchaba todo... el personal si era atento pero de nada sirve si hay muchos detalles, no lo recomiendo para nada...
Stayed 8 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia en este hotel
Stayed 1 night in Jul 2022
Verified review

4/10 Poor

Disliked: Amenities
I booked this hotel based off the reviews and it was misleading. The hotel isn't bad but it's definitely not nice. There's a rustic vibe and I didn't like it. The hallways smelled like dirty mop water the whole time, You'll only get 2 towels, I paid for a resort fee and sanitation fee and my room wasn't cleaned once in the 3 days I stayed there. It's in a good location so if you're going to Mexico for 1-3 days it's "ok" but I wouldn't recommend longer.
Stayed 3 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel y concepto, las habitaciones son muy comodas, de gran tamaño y muy cordiales. La piscina es un tanto pequeña y no tan comoda pero da para relajarse un rato. Quizas no tanto un hotel para viaje con niños menores ya que no tiene amenidades con ese enfoque, pero el servicio y las instalaciones son excelentes
Stayed 1 night in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property with excellent Service, In a Very nice area with the best food options
Stayed 4 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Perfect place for me and so many things to do within walking distance! I loved it!
Stayed 1 night in Mar 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the amenities and the hotel design.. but construction noise is annoying and the flickering lights that pierce through my balcony windows of my room.
Stayed 2 nights in Mar 2022
Verified review

8/10 Good

Liked: Staff & service, amenities
J'ai beaucoup apprécié le café du matin ainsi que les viennoiseries qui sont incluses. Les moins bons côtés: 1) les recouvrements de planchers devrait être changé car ils sont vieux, brisés et taché. 2) La douche pluie qui selon moi n'est pas très pratique car il n'y a aucune pression d'eau.
Stayed 14 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Great boutique hotel

Stayed 4 nites, I had the Maria Felix room with balcony. Room was spacious, charming and cozy. Quiet yet only a block from 5th and short walk to the beach. Friendly and professional staff, Caessa was amazing!!!! He helped fix a few minor issues with the tv volume and shower.
Stayed 3 nights in Feb 2022
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
Unfortunately, there is no service whatsoever, clearly no communication between the staff. The phone, the tv and the fridge didn't work in our room. I made the request Three times with three different employees. NO ONE fixed anything. No one came to help. I Was told The fridge is not supposed to keep things cold. For the phone and tv, I was told there is no technician today will ask tomorrow. No, follow up nothing was fixed. Every time I needed something, I had to go downstairs. This is not a hotel. It's like a condo with no services. It wasn’t very clean. You could see the dirt on the floor beside the bed. Overall, this staff is friendly but not helpful, do yourself a favour a book at the serenity boutique hotel right next to it, we moved there, and that’s a beautiful, clean hotel with services!!!!
Stayed 4 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine place to stay. I would be fine if I had to stay there again. I would be fine if I never did. Pros: great fast wifi! No issues with conference call meetings or streaming Netflix. Hot shower. Hotel has a generator in care of power outage. No breakfast but fresh croissants from the bakery across the street every morning. Cons: the toilet had a smell, though I think it may be a common smell near the beaches here. Tv has no cable/channels so useless. Other stuff in general- Pool is small but also common here. Felt safe. A couple blocks from several cute restaurants
Stayed 8 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente la atención y la decoración. Además de ser bastante céntrico. Podrían mejorar el mantenimiento; Uno de los baños olía a desagüe y el otro tenia tapada la cañería de evacuación de agua en ducha (se inundaba).
Stayed 4 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Excelente hotel, limpio y cómodo y muy céntrico
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean! Awesome staff! Maroo,Cesar,Roberto, all of them! Staff are focus in Customer support! Congratulations!
Stayed 2 nights in Jan 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very affordable hotel in a great location

We were visiting Hotel Morgana over the New Years Eve holiday and it was an incredibly expensive time to be in the Mayan Riviera. This hotel was just a 5 minute walk to the beach (down my favorite street in Playa) and I felt safe walking in it's neighborhood (as a young woman). The room was very nice and clean. The only thing that happened that I would say is unacceptable is that one afternoon I went to brush my teeth and the water was trickling. When I called down to the front desk, they said that they ran out of water and it would be working again in a few hours. It was fine- we went to the beach and it was working again when we came back. But this should not happen in a hotel- they should be planning ahead. Otherwise, we had a great stay and the location was awesome.
Stayed 5 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boutique stay just outside centro

The hotel is newly renovated with all the amenities you could want. The rooftop bar and pool are a beautiful place to relax and catch the sunrise. The location is a 15 minute walk into Centro via 5th Avenue but the beach is very close by!
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Dec 2021
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service

Stinky Sewer Gas Smell Through the Whole Room

Had initially 4 days reserved but due to the sketchy neighborhood decided to pay cash for 2 to see if we liked the place. The main problem is the sewer smell in the room. It’s horrendous! When told them about the smell I invited the manager to please come to the room and smell for himself. He wouldn’t and CHARGED ME FOR THE DAY I DIDNT STAY!! He then attempted to charge even 1 more additional day until I had to call hotel.com customer support. This place should be taken off the hotels.com site.
Stayed 4 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle établissement avec des chambres décorées avec goût. Très proche de la Quinta Avenida et de la plage. Le personnel est très à l’écoute et sympathique. Seul petit bémol : des équipements notifiés sur le site qui n’y sont pas comme le sèche-cheveux. Une salle à l’étage pour prendre un café surplombant la piscine, très agréable. L’établissement ne propose pas de petit déjeuner mais chaque matin est offert un « coffea break » avec café, thé et viennoiseries.
Stayed 8 nights in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but not Fabulous.

We were a bit disappointed that the television was not connected to cable or even to an antenna, so we had to stream movies from our phone and cast them to the television. Having said that, the wi-fi signal was strong and generally reliable for streaming. The hotel is convenient to restaurants on 5th Avenue and on 38th Street, but not so close to be noisy. We made daily trips to OXXO across the street for snacks and beer. In the middle of one night, the man in the adjoing room streamed a business meeting to China. We heard every word. The door between the rooms let all the sound through. The bed and pillows were very comfortable.
Stayed 5 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located, walking distance from restaurants, bars and other activities.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una habitación acogedora y elegante con una decoración que te hace sentir en casa. Muy cerca de la 5ta avenida también. El personal súper amable y servicial.
Stayed 2 nights in Aug 2021
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities

Could be better option

Was not the best as the room was noisy, the jacuzzi, main reason to book this room, was green of dirty so we preferred not to use it. The replacement of amenities was not frequent like the water in the room.
Stayed 3 nights in Aug 2021