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Hacienda Real

3.5 star property

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Photo gallery for Hacienda Real

Outdoor pool, pool umbrellas
Breakfast, lunch and dinner served
Beach nearby
Deluxe Room, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, in-room safe
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Avenida 10 con Calle 10, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Central Square
    ‪3 min walk‬

Room options

Standard Room

  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hacienda Real is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 3.5-star hotel has 58 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Calle 12 - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Central Square - 3 min walk - 0.2 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪La Cochi-loka - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪Ipanemas Steak House - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk

About this property

Hacienda Real

An outdoor pool, meeting rooms, and express check-in are featured at Hacienda Real. For transportation, you can make use of an airport shuttle for a fee at scheduled times, as well as limo/town car service. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this family-friendly hotel include express check-out, free newspapers, and wedding services.
Guests can expect free WiFi and 25-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Balconies, coffee makers, and ceiling fans are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) at scheduled times
  • Limo/town car service

Food and drink

  • Breakfast available for a fee
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorized watercraft
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 25-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children 11 years old and younger stay free when using existing bedding
  • Cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available at scheduled times), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Hacienda Real Hotel Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Hacienda Real?

Hacienda Real provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

What is there to do around Hacienda Real?

This hotel is situated in Downtown Playa del Carmen within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. You'll also find Playacar Beach and Mamitas Beach less than a mile away.

Will I be able to park at Hacienda Real?

No, there isn't parking at this hotel.

Does Hacienda Real have a casino on the premises?

No, Hacienda Real doesn't have a casino.

Will I find an indoor pool at Hacienda Real?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hacienda Real?

Couples staying at this hotel will appreciate amenities like premium bedding as well as an outdoor pool and a restaurant.

Does Hacienda Real have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hacienda Real have a restaurant that serves breakfast?

Yes, Hacienda Real serves breakfast for a surcharge from its restaurant.

Does Hacienda Real have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hacienda Real?

The closest major airport to Hacienda Real is Cozumel Intl. Airport (CZM), which is 21.5 mi away (269 minutes by car).

Can I book a room with a balcony at Hacienda Real?

Yes, every guestroom at Hacienda Real comes with a balcony.

Does Hacienda Real offer wedding services?

Take advantage of the wedding venue at Hacienda Real if you plan to say "I do" during your trip.

Hacienda Real Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 169 out of 446 reviews
Rating 8 - Good. 176 out of 446 reviews
Rating 6 - Okay. 64 out of 446 reviews
Rating 4 - Poor. 21 out of 446 reviews
Rating 2 - Terrible. 16 out of 446 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Paul Q.

Liked: Cleanliness, staff & service, room comfort

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.

8/10 Good

Paul Q.

Liked: Cleanliness, staff & service, room comfort

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.

10/10 Excellent

Tyrell G.

Liked: Cleanliness, staff & service, room comfort

Great Hotel and Location

We were shocked at how nice the Hotel was and clean. It really was a pleasure to stay at.

10/10 Excellent

Teags

Liked: Cleanliness, staff & service

Great spot

Everything was great except I had the street view room and the rooms are not soundproof what so ever.

10/10 Excellent

mma5

Liked: Cleanliness, staff & service, room comfort

Couple Trip

The hotel is located right where you want to be at playa del carmen downtown, rooms are clean, staff very friendly and it is close to everything. The only thing we didn't like is that they don't have enough parking lot, so you might have to park in a public one and pay $200 pesos for the night. But no hotel in playa del carmen downtown seems to have one, so it's better something than nothing.

6/10 Okay

Gunabugs

Liked: Cleanliness, staff & service, room comfort

Hotel

My experience was overall good rooms were clean staff was friendly only complaint was the noise in the early mornings

10/10 Excellent

Tanya H.

Liked: Cleanliness, staff & service, room comfort

Awesome Family Trip

Excellent location, friendly staff and very clean!

6/10 Okay

Jonathan S.

Liked: Cleanliness, staff & service, room comfort

1st timer

The location is walking distance from the Ferrie port and one block away from the club Coco Bongo. The staff was very curtious and polite. Nice inside it has a very neat. The pool in the Center is so beautiful and it has plam trees that go as high as the 4th floor. Rooms are nice and clean, very roomy and a good view of the street from the balcony. Highly recommend staying here you can take a Ferrie to Cozumel from here.

6/10 Okay

Alvaro M.

Liked: Staff & service
Disliked: Cleanliness

ok

Room was ok, I personally wouldn't come back because I thought it wasn't as clean as I expected.

8/10 Good

Paul G.

Liked: Cleanliness, staff & service, room comfort

Great Hotel

Great hotel. Great location. Quick access to 5th and 12th. My only complaint is that air conditioning needed a little more capacity, but it was August in Mexico.

10/10 Excellent

israel m.

Liked: Cleanliness, staff & service, room comfort

close to everything

this was my second time at this hotel and I loved it as the first time. great location, good for shopping or going out for dinner and clubbing. they also have a club beach where you can stay close to the beach and drink for a good price.

10/10 Excellent

rafael r.

Liked: Cleanliness, staff & service, room comfort

great family time

nice people the reception and the parking attendance exelent my kids enjojed the pool and make friends ease acces to the fith avenue and to the tacos stands we love the sirloin tacos we going back soon

2/10 Terrible

Jens

Liked: Cleanliness, staff & service, room comfort

good location, nice hotel, but unbearable noise from the bar next door

The hotel is just one block away from 5a avenida and two blocks from the beach. The two ado terminals (buses) are a 5 mins walk away. Rooms and pool area are nice enough. BUT the noise is unbearable. There is a bar with live music next door.

6/10 Okay

Diego, Colombia

Liked: Staff & service
Disliked: Room comfort

Hotel close to the beach, hotel staff wonderful

Staff really nice, very helpful. 3 blocks way from de beach, really high noice from the disco club around the corner!!!

8/10 Good

DeeO

Liked: Cleanliness, staff & service, room comfort

Great break in Playa

Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although all clean. Lovely and friendly staff, who were very happy to help In anyway. Good location!

10/10 Excellent

Evelyn H.

Liked: Cleanliness, staff & service, room comfort

Wonderful family vacation!

Beautiful Hotel.! Excellent location.! Two blocks from 5th avenue. I will go to this hotel again!

10/10 Excellent

Marcos M.

Liked: Cleanliness, staff & service, room comfort

awesome trip

Hotel was clean and close to everything. We will be back soon

8/10 Good

Patrick B.

Liked: Cleanliness, staff & service, room comfort

Great stay

We got this room for around $45/night, and it was well worth the price. The room was clean and comfortable, the pool was fantastic, and the location was perfect. Close enough to the 5th AV hubub and beach to be convenient, but far enough away so that the noise wasn't an issue. We'll definitely come back if the price is right.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired hotel, they did not put towels we had to go personally to pick them up. all stained towels. lack of cleanliness. no good relation price and quality

10/10 Excellent

Sherry K.

Liked: Cleanliness, staff & service, room comfort

Very pleased

Beautiful old Mexican style hotel. Very pleased. Wish the pool was a little warmer, but no complaints.

8/10 Good

kevin h.

Liked: Cleanliness, staff & service, room comfort

vacation

Hotel is nice, free parking. Free WiFi. Walking distance to both beach, 5th street and Walmart and the mega store. Stayed before would stay again. Staff very friendly and helpful.

8/10 Good

Maria M.

Liked: Cleanliness, staff & service

Playa del Carmen trip

This hotel was located in a perfect place not too far from the night life and the beach. This is very close to Quinta( 1 block ) it is very close many small places to eat and very inexpensive. I would recommend this hotel. The only part I have to bring up is the air conditioner. At times it would not work properly.

4/10 Poor

AJ the tired traveler

Disliked: Staff & service, room comfort

Noise and Security Issues

The room had a terrible smell. We did not feel secure or safe in the room the lock on the French doors was very poor and the bathroom window did not lock at all. The first night the air conditioning did not work. We had them come and fix it but even then it only worked half the time. The fridge was also very poor and was a potential fire hazard because the plug had been changed and had electrical tape bundled up on it. One of the nights we were there someone was slamming their door very loudly VERY early in the morning. Nothing was done for a long time until we finally called the front desk. The attendant did not seem to be aware of the situation and sent a security officer to OUR room. The officer wouldn't tell us what he wanted other than for us to open the door (All of this was in Spanish, so if you don't speak Spanish then this hotel is a definite no). It was VERY unsettling. When we complained the next morning the person at the front desk didn't even apologize, they just asked if we would like to be moved to the room next door (as if that would solve anything!). We would have left early but we had paid in advance and there was no refund for leaving early. We were so disappointed with this hotel that we were counting down the days for our vacation to end! We will definitely not return to this hotel or recommend it to others.

10/10 Excellent

Bersain R.

Liked: Cleanliness, staff & service, room comfort

Great family time

The Hotel is very clean, quite and family friendly. My kid loved the pool. Great value. Staff and security are very helpful. I would recommend this to my friends.

6/10 Okay

Medicine

Liked: Staff & service

Right next to the playa del carmen 5th avenue and beach

Hacienda Real Hotel is located in a perfect location for easy access to playa del carmen 5th avenue awesomeness and the beaches. They give a voucher that gets you 10% off and free welcome drinks at 6 nearby good restaurants. It can get a bit noisy sometimes as its right next to 5th avenue on the 10th avenue with lot of bars and tourists. But it was not so bad, I personally didn't find it as a big issue as the noise was sporadic. Beds are a bit hard, I think thats how it is in all the mexico budget hotels or may be in all mexico hotels, I am not sure. I stayed a day at ramada cancun and the beds were a bit hard there too. I personally didn't find it as a problem as they were okay. The staff were friendly and easily accessible, however only the front desk guy knows english well and other staff mostly may not know english. Collectivo and ADO/Mayab bus stops are also nearby. Taxis and ferry to cozumel are easy to get from there as well. I found it a good value for money as I literally spent the whole day out each day I was there going to near by places like Akumal, Xcaret, Tulum, Cozumel, Cenotes and Chichen Itza.

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