Ambassador at Grand Velas All Inclusive

Luxury hotel on the beach, with 3 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Indoor pool, 3 outdoor pools, pool umbrellas, sun loungers

8 restaurants, breakfast, lunch, dinner served; Regional cuisine

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
All inclusive
Bar
Hot Tub
Parking included
Housekeeping

Explore the area

Playa del Carmen, QROO

Place, El Camaleón Mayakoba Golf Course
‪7 min drive‬
Place, Gran Coyote Golf
‪8 min drive‬
Place, Tres Rios Ecopark
‪14 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪57 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Ambassador Suite Ocean View

1270 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed OR 2 Queen Beds

Ambassador Pool Suite Ocean View

1270 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Two Bedrooms Family Suite Ocean View

2540 sq ft
2 bedrooms
Ocean view
Sleeps 7
1 King Bed and 2 Queen Beds

About the neighborhood

Playa del Carmen

Ambassador at Grand Velas All Inclusive places you within 3 miles (5 km) of popular attractions like Tres Rios Ecopark and Gran Coyote Golf. This 195-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 8 restaurants. It's connected to the convention center in central Playa del Carmen and also close to El Camaleón Mayakoba Golf Course.

What's nearby

El Camaleón Mayakoba Golf Course - 7 min drive - 1.6 miles
Gran Coyote Golf - 8 min drive - 3.1 miles
Playa Xcalacoco - 9 min drive - 2.4 miles
Playa del Carmen Main Beach - 14 min drive - 6.8 miles
Tres Rios Ecopark - 14 min drive - 5.3 miles

Getting around

Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

‪Amaranto - ‬13 min drive
‪Restaurante Hacienda - ‬11 min drive
‪El Beso Pool Bar - ‬13 min drive
‪Privilege Lounge - ‬13 min drive
‪Snack Riviera - ‬13 min drive

About this property

Ambassador at Grand Velas All Inclusive

Luxury hotel on the beach, with 3 outdoor pools

Guests of Ambassador at Grand Velas All Inclusive have access to a full-service spa, 3 outdoor pools, and an indoor pool. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive hotel include a children's pool, a gym, and 4 hot tubs.

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Free minibar items, furnished balconies, and iPod docks are also available.

3 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SE Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 16 years old are not allowed in the spa.

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Pool
Breakfast included
All inclusive
Spa

$1,303 nightly

Oct 24 - Oct 25

Total with taxes and fees

On private beach
Pool
All inclusive
Spa

$1,435 nightly

Nov 17 - Nov 18

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Area shuttle (surcharge)
Free beach shuttle
Limo/town car service
Free self parking on site
Limited onsite parking
Onsite parking includes off-street options

Food and drink

2 beach bars
3 poolside bars
3 swim-up bars
6 bars/lounges
8 restaurants
Couples/private dining
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Chaka
Cocina de Autor
Frida
Lucca
Sen Lin

Things to do

18-hole adjacent golf course
3 outdoor pools
4 hot tubs
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free children's club
Full-service spa
Gym
Hiking/biking trails
Indoor pool
Kayaking
Mini golf
Pilates classes
Sauna
Shopping
Steam room

Family friendly

3 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Indoor pool
Laundry facilities
Mini golf
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Computer station
Conference center (91,548 square feet of space)
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Ayurvedic treatments
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Prenatal massages
Reflexology
Sauna
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

4 floors
Ballroom
Banquet hall
Built in 2008
Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Bathtub or shower
Designer toiletries
Hair dryer
Jetted bathtub or rainfall showerhead
Private bathroom
Slippers
Towels provided

Entertainment

Flat-screen TV with premium cable channels
iPod dock

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Free daily newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Safe
Separate sitting area
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: USD 75

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Additional fees apply for connecting/adjoining rooms and are subject to availability.

Renovations and closures

The following facilities or services will be unavailable from August 31 2025 to September 30 2025 (dates subject to change):

Sauna
Spa
Spa/Beauty services

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Early check-in is available for a fee (subject to availability)
Late check-out fee: USD 75 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a smoke detector.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No rollaway or extra beds are available.

Property is also known as

Ambassador Grand Velas All Inclusive Playa del Carmen

Ambassador Grand Velas All Inclusive

Ambassador Grand Velas Playa del Carmen

Ambassador Grand Velas

Ambassador Grand Velas All Inclusive All-inclusive property

Ambassador Velas Inclusive in

Ambassador At Velas Inclusive

Ambassador at Grand Velas All Inclusive Hotel

Ambassador at Grand Velas All Inclusive Playa del Carmen

Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Ambassador at Grand Velas All Inclusive?

Ambassador at Grand Velas All Inclusive provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Ambassador at Grand Velas All Inclusive?

As of Oct 23, 2025, prices found for a 1-night stay for 2 adults at Ambassador at Grand Velas All Inclusive on Oct 24, 2025 start from $1,446.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Ambassador at Grand Velas All Inclusive?

This hotel is located in Playa del Carmen, close to Playa del Carmen Main Beach, Maroma Beach, and El Camaleón Mayakoba Golf Course. You'll also find Tres Rios Ecopark and Playa Xcalacoco within a short drive.

Is parking available on site at Ambassador at Grand Velas All Inclusive?

Yes, self parking is offered for free at the hotel.

Is a spa located at Ambassador at Grand Velas All Inclusive?

SE Spa is the hotel's spa and services include hot stone massages, Swedish massages, reflexology, and Ayurvedic treatments. Note that spa services and facilities will be unavailable from August 31 2025 until September 30 2025 (subject to change).

Does Ambassador at Grand Velas All Inclusive feature a casino?

No, Ambassador at Grand Velas All Inclusive doesn't have a casino.

Is there an indoor pool at Ambassador at Grand Velas All Inclusive?

Yes, this hotel has an indoor pool as well as 3 outdoor pools and 4 hot tubs.

Is Ambassador at Grand Velas All Inclusive a good place to stay for couples?

This beachfront hotel offers many amenities for couples, including Champagne service as well as 2 beach bars and 3 outdoor pools.

Does Ambassador at Grand Velas All Inclusive have a hot tub?

Yes, guests can enjoy 4 spa tubs at this hotel.

Does Ambassador at Grand Velas All Inclusive have a restaurant that serves breakfast?

Yes, Ambassador at Grand Velas All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Does Ambassador at Grand Velas All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Ambassador at Grand Velas All Inclusive.

Does Ambassador at Grand Velas All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Ambassador at Grand Velas All Inclusive?

The closest major airport to Ambassador at Grand Velas All Inclusive is Cozumel Intl. Airport (CZM), which is 26.7 mi away (265 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27 mi away.

Are there rooms with balconies that I can book at Ambassador at Grand Velas All Inclusive?

Yes, every guestroom at Ambassador at Grand Velas All Inclusive comes with a furnished balcony with some featuring ocean views.

Does Ambassador at Grand Velas All Inclusive have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Ambassador at Grand Velas All Inclusive.

Ambassador at Grand Velas All Inclusive Reviews

9.0

Wonderful

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

8/10 Good

Shimol

Traveled with family

Jul 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned.

Stayed 4 nights in Jul 2025

10/10 Excellent

Joshua

Traveled with partner

Jul 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel. Would absolutely stay again.

Stayed 2 nights in Apr 2025

8/10 Good

Muhammad

Traveled with family

Jun 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in May 2025

10/10 Excellent

Danielle

Traveled with family and small children

May 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back !

Stayed 4 nights in May 2025

10/10 Excellent

Josh

Traveled with family

Jan 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Resort I have been to.

Stayed 7 nights in Jan 2025

10/10 Excellent

Hamza

Traveled with family

Nov 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best all inclusive in Riviera Maya! A true 5 star experience

Stayed 7 nights in Nov 2024

10/10 Excellent

mehul

Jun 5, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Service

Stayed 5 nights in May 2023

2/10 Terrible

KAVEH, WEST ORANGE

Mar 18, 2023

Stayed 5 nights in Mar 2023

10/10 Excellent

Leanne

Traveled with partner

Feb 13, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful facilities and food. Fanny at the swim up bar was phenomenal!

Stayed 5 nights in Feb 2022

10/10 Excellent

Vardan

Traveled with family and small children

Jan 6, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s was great

Stayed 7 nights in Dec 2021

10/10 Excellent

raul

Traveled with family

Sep 11, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

excellent service

Stayed 2 nights in Sep 2021

10/10 Excellent

claudia V, Miami

Traveled with group, Business traveler, Traveled with family

Sep 10, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time in this wonderful hotel. Family friendly. Like a paradise.

Stayed 3 nights in Sep 2021

10/10 Excellent

Lauren, Houston, TX

Traveled with family and small children

Aug 18, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.

Stayed 4 nights in Aug 2020

2/10 Terrible

Verified traveler

Mar 18, 2020

Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family

Aug 13, 2019

Liked: Staff & service, amenities, property conditions & facilities

The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.

Stayed 4 nights in Aug 2019

4/10 Poor

Andres, Los Angeles

Traveled with family

Aug 11, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.

Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Jun 13, 2019

Stayed 6 nights in May 2019

10/10 Excellent

Mmm

Traveled with family and small children, Traveled with group, Traveled with family

Apr 21, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We can’t wait to go back!

Stayed 7 nights in Apr 2019

10/10 Excellent

morgan , uk

Apr 12, 2018

Liked: Cleanliness, room comfort

Great but need to work on kid friendliness

This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing. Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.

Stayed 6 nights in Apr 2018

10/10 Excellent

Juan, Guatemala

Apr 2, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Best of the Best in service!

If you’re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. It’s amazing!!

Stayed 7 nights in Mar 2018

8/10 Good

Verified traveler

Aug 6, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and service,but beach Is not the best.

This hotel is definitely characterized for its service and food. All was great, I just wish the beach was better. I've seen much prettier beaches in Playa del Carmen/Riviera Maya. As for the staff, they treat you so well you feel the need to tip them even though tips are supposed to be included in the all inclusive price, which is definitely not inexpensive. The facility is beautiful and the spa is amazing!

Stayed 5 nights in Jul 2017

10/10 Excellent

Israel

Jul 25, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place with great staff and food!

Great food and awesome staff and service. 2nd time staying at resort with 3 kids. Pricey but well worth the money.

Stayed 2 nights in Jul 2017

8/10 Good

April, Texas

Jul 13, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Resort!

I travel to Mexico at least 2x a year and I did a lot of investigating to find an upscale hotel for a special 4 day trip for my daughter and I. We just returned and was very impressed with the resort overall. The hotel was beautiful, the restaurants were top notch, the hotel staff and concierge was very pleasant and helpful and we enjoyed our stay tremendously. The kids program is excellent and provided lots of fun, exciting activities, however I wish they would have done more activities outside at the beach or in the pool. The fitness centers at both the Ambassador area and the Zen area were very good and extremely clean. The beach was amazing and very well-maintained and absolutely beautiful. Service and level of personalization was impressive. The restaurant choices were delightful and Sen Lin asian restaurant at the Zen property was one of the best dining experiences we had. Azul buffet for breakfast and lunch was outstanding.

Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveler

Mar 27, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant

I have been to this hotel yearly since it opened. Very plaesant

8/10 Good

Verified traveler

Aug 23, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury a galore with a few black spots.

This is my 4th time at Las Velas and once again they delivered almost to perfection, a few spots during our stay. The hotel was entering the low season and the occupancy was very low, but somehow during the first 5 nights we stayed at an Ocean View suite. Not much of an ocean view and more a pool view, did not complaint about it, but the room description was deceiving. The last two days paid for an Ocean Front, Private pool suite, and we got a room with a partial ocean view, since we were also looking at the roof of one of the restaurants. In addition, and to my surprise, the two qeen beds were significantly smaller than the other room with no view. At some point I even thought about asking the hotel staff to move me to the first room as it was more comfortable and since we were at the beach or pool most of the day, the view at the end was not as important. In summary, on a hotel were all the interactions are scripted to deliver a superior service, I feel than on an almost empty Hotel, if the staff was really looking to deliver a wow factor, they should have given a bit more thought on the room assignment, after all we were repeating customer paying the modest amount of $1200 a night.