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Recent guest reviews

Wonderful facilities and food. Fanny at the swim up bar was phenomenal!

The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.

Carretera Cancun Tulum Km. 62 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Ambassador at Grand Velas All Inclusive places you within 3 miles (5 km) of popular attractions like Tres Rios Ecopark and El Camaleon Mayakoba Golf Course. This 195-room, 5-star aparthotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 8 restaurants. It's connected to the convention center in central Playa del Carmen and also close to Grand Coral Golf Riviera Maya.


Dining

Get your fill of regional cuisine for breakfast, lunch, or dinner at Chaka, one of 8 onsite restaurants, or enjoy the garden views at Sen Lin. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception.


Rooms

Each apartment is soundproofed and features a furnished balcony or patio and space to spread out with a sitting area. A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a jetted tub, a hair dryer, and designer toiletries. Other standard amenities include free minibar items, an iPod dock, and an espresso maker.


Property features

Guests of Ambassador at Grand Velas All Inclusive have access to a full-service spa, 3 outdoor pools, and an indoor pool. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive aparthotel include a children's pool, a gym, and 4 spa tubs.

Room options

Ambassador Pool Suite Ocean View

1 King Bed | Sleeps 4

Ambassador Suite Ocean View

1 King Bed | 2 Queen Beds | Sleeps 4

Ambassador Two Bedrooms Family Suite Ocean View

1 King Bed and 2 Queen Beds | Sleeps 6

Guest reviews for Ambassador at Grand Velas All Inclusive

Couples (1) Family (1)
5
Partner Couples

Wonderful facilities and food. Fanny at the swim up bar was phenomenal!

By on Feb 13, 2022

Review comment responded on Feb 18, 2022

Thank you so much, Leanne, for taking the time to review Grand Velas Riviera Maya. One of the pleasures of our job is sharing guest feedback with the team and we can’t wait to read this review at our next meeting. We're so happy that you enjoyed our property, the cuisine, and of course, the fine work of Fanny. We hope you will return soon. As always, we remain at your service,

5
Family Family with small children

The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.

By on Aug 13, 2019

Review comment responded on Aug 13, 2019

Thank you very much for reserving with Grand Velas through Orbitz. As a team, we are excited to have made your vacation experience as wonderful as you describe, and we will always do what is necessary to ensure that your next stay is as excellent as this one. Thank you!

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