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Recent guest reviews

The hotel is super nice everything so clean breakfast delicious and the people that work here are really nice to . They have a nice pool and good drinks at the bar by the pool .

Is a pretty hotel, well located, but the rooms are way too simple, not furniture were to put your stuff, not cozy at all, the rooms smelled moldy, when I complained about it they offered me another 2 rooms, but they smelled the same, I am no sensitive to mold, but when I was in my room for a couple of hours I got headache, I didn’t realize from where the smell was coming from, then I checked under my bed, the whole frame bed was cover with mold, I felt horrible, another thing is if your wanna have a relaxing peaceful vacation as a couple, this is not your place, mostly families in here, kids running and yelling all the time, no chances to enjoy the pool without kids yelling from 8am until 8pm, you can hear them from your room too, so I strongly recommend this place for families, a lot of people smoking around the pool too, I’m not I smoker so I didn’t enjoy it.

A very nice hotel for the price! Modern, staff are very friendly!

Everyone and everything was perfect! Really loved it

This hotel was a 5 minute walk to the main strip (5th Avenue) of restaurants and shops, and a 10 minute walk to the beach. The hotel staff was helpful and the breakfast great! The hotel was clean, beautifully decorated and modern. Travel Tip: The ADO bus stop is a short 10 minute walk from the hotel. If you don't have too much luggage, you can take the bus from the Cancun airport to Playa and walk to the hotel.

Nothing bad to said everyone is so kind the breakfast was perfect the only thing I can tell is a little nice

I was nicely surprised about the hotel. It’s really stunning for the price. The swimming area is gorgeous and the breakfast is delicious. The hotel is perfectly located near of everything but not in a noisy area! I recommand it to you

Very good service from staff. Sergio at the lobby and Gabriel at the restaurant. Friendly staff

Excellent choice for Playa del Carmen. Good location near 5ta Avenida,

We stayed at HM Playa del Carmen for three night on our first time to Playa del Carmen,the location is great that you can go beach,shopping streets,colectivo and ADO bus station within walking distance,room is stylish with Mexican culture,We kinda love it,the pool is small but beautiful,we spent night time there,staff were super nice,the big bonus was the complimentary breakfast had variety items to choice and staff offered professional service,the things I had to complain were my son had to go down front desk to request his shower towel every night even I booked three adults and air condition made noisy to let us difficult to sleep,otherwise it is a great hotel.

DO NOT GO TO THIS HOTEL Hi – I don’t write reviews as like most of you as I have a full time job, not writing reviews, and generally have a good experience at places I pay money to go to. I do not wish the below experience upon anyone traveling. So I was robbed by the cleaning lady at HM Playa del Carmen. I mistakenly left money in my closed suitcase tucked in the corner of my room, with dirty clothes on top and the cleaning woman unzipped my suitcase and took the large bills out of it. Furthermore, the management did a terrible job of handling the situation. They did a weak job of investigating the robbery, I asked them to call the police so I could file a police report - which never happened, they did not comp me a night off my stay, they had no procedure for this situation, and they told me that this had only happened once before and there was an investigation where the person was caught lying about being robbed (sounds believable). I am back home now and there isn’t much I can do except write this review  AND to top it all off this happened on my birthday!

I had a wonderful time with my wife, great location, close to everything but far from the noise of 5th Avenida

Cercano a la quinta avenida y perfecto para movilizarse a todas las áreas de atracciones, cenotes y zonas arqueológicas. Excelente atención, muy amables en todo momento. 👍😊

Excelente ubicación, talvez falta que mejoren un poco los materiales de aseo, de ahí el resto ok inclusive el personal de desayuno. Recomendado

Avenida Constituyentes 180 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

Located in Gonzalo Guerrero, HM Playa del Carmen is within a 10-minute walk of popular sights such as Quinta Avenida and Nuestra Senora del Carmen Catholic Church. This 91-room, 4-star hotel has free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 10:30 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service.


Rooms

All 91 air-conditioned rooms feature refrigerators, ceiling fans, and safes. 50-cm plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Phones and desks are also standard.


Property features

At HM Playa del Carmen, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a terrace, laundry facilities, and a garden.

Room options

Junior Suite

2 Double Beds | Sleeps 4

Standard Double Room

2 Double Beds | Sleeps 4

Standard Single Room

1 Double Bed | Sleeps 2

Standard Room 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for HM Playa del Carmen

Everyone (13) Couples (1)
5
Everyone

The hotel is super nice everything so clean breakfast delicious and the people that work here are really nice to . They have a nice pool and good drinks at the bar by the pool .

By on Jan 5, 2020

3
Partner Couples

Is a pretty hotel, well located, but the rooms are way too simple, not furniture were to put your stuff, not cozy at all, the rooms smelled moldy, when I complained about it they offered me another 2 rooms, but they smelled the same, I am no sensitive to mold, but when I was in my room for a couple of hours I got headache, I didn’t realize from where the smell was coming from, then I checked under my bed, the whole frame bed was cover with mold, I felt horrible, another thing is if your wanna have a relaxing peaceful vacation as a couple, this is not your place, mostly families in here, kids running and yelling all the time, no chances to enjoy the pool without kids yelling from 8am until 8pm, you can hear them from your room too, so I strongly recommend this place for families, a lot of people smoking around the pool too, I’m not I smoker so I didn’t enjoy it.

By on Aug 4, 2019

5
Friends

A very nice hotel for the price! Modern, staff are very friendly!

By on Jul 3, 2019

5
Friends

Everyone and everything was perfect! Really loved it

By on Apr 24, 2019

5
Everyone

By on Mar 1, 2019

5
Everyone

By on Feb 23, 2019

5
Everyone

By on Feb 23, 2019

5

nice hotel

Everyone

This hotel was a 5 minute walk to the main strip (5th Avenue) of restaurants and shops, and a 10 minute walk to the beach. The hotel staff was helpful and the breakfast great! The hotel was clean, beautifully decorated and modern. Travel Tip: The ADO bus stop is a short 10 minute walk from the hotel. If you don't have too much luggage, you can take the bus from the Cancun airport to Playa and walk to the hotel.

By on Aug 1, 2018

3
Everyone

Nothing bad to said everyone is so kind the breakfast was perfect the only thing I can tell is a little nice

By on Jun 8, 2018

5

best place to go in playa del carmen

Everyone

I was nicely surprised about the hotel. It’s really stunning for the price. The swimming area is gorgeous and the breakfast is delicious. The hotel is perfectly located near of everything but not in a noisy area! I recommand it to you

By , from paris on Feb 26, 2018

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