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Casa Kaoba Hotel & Suites

3.5 star property
Hotel with a full-service spa, near Xplor Theme Park
VIP Access

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Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Premium bedding, in-room safe, iron/ironing board, free WiFi
Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Courtyard

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

View in a map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪7 min drive‬
  • Place, Playacar Beach
    ‪12 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Balcony

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room | Flat-screen TV

Suite, Multiple Beds

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

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About the neighborhood

Playa del Carmen

Xplor Theme Park is within 2 miles (3 km) of Casa Kaoba Hotel & Suites while other popular attractions such as Xcaret Eco Theme Park are within 3 miles (5 km). This 3.5-star hotel has 39 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Xplor Theme Park - 3 min drive - 1.8 miles
  • Xcaret Eco Theme Park - 7 min drive - 3.3 miles
  • Ferry to Cozumel - 8 min drive - 4.0 miles
  • Playacar Golf Club - 10 min drive - 2.2 miles
  • Playacar Beach - 12 min drive - 2.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪rosa roja - ‬8 min drive
  • ‪Costero - ‬8 min drive
  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪Restaurante Uxmal - ‬6 min drive

About this property

Casa Kaoba Hotel & Suites

Hotel with a full-service spa, near Xplor Theme Park
Guests staying at Casa Kaoba Hotel & Suites enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. There's free parking and an airport shuttle for a fee. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Other amenities at this spa hotel include conference space, a terrace, and a banquet hall.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include ceiling fans and safes.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • 2 total pets
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 10 years old and younger stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Casa Kaoba Hotel & Suites?

Casa Kaoba Hotel & Suites provides free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What can I see around Casa Kaoba Hotel & Suites?

This hotel is located in Playa del Carmen, close to Xcaret Eco Theme Park, Playa del Carmen Main Beach, and Xplor Theme Park. You'll also find Ferry to Cozumel and Playacar Beach within a short drive.

Will I be able to park at Casa Kaoba Hotel & Suites?

Yes, self parking is offered for free at the hotel.

Is there a spa at Casa Kaoba Hotel & Suites?

Kaoba wellness is the hotel's full-service spa and services include deep-tissue massages.

Does Casa Kaoba Hotel & Suites feature a casino on the premises?

No, Casa Kaoba Hotel & Suites doesn't have a casino.

Will I find an indoor pool at Casa Kaoba Hotel & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Casa Kaoba Hotel & Suites?

There are many amenities for couples at this hotel, including an outdoor pool and a restaurant plus some guestrooms feature private pools.

Does Casa Kaoba Hotel & Suites have a hot tub?

Yes, some guestrooms at this hotel feature private spa tubs.

Does Casa Kaoba Hotel & Suites feature a restaurant that includes a breakfast menu?

Yes, Casa Kaoba Hotel & Suites serves free continental breakfast at Ceiba Negra each morning.

Does Casa Kaoba Hotel & Suites allow pets to stay free of charge?

Yes, cats and dogs can stay for free at Casa Kaoba Hotel & Suites.

Does Casa Kaoba Hotel & Suites have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Casa Kaoba Hotel & Suites?

The closest major airport to Casa Kaoba Hotel & Suites is Cozumel Intl. Airport (CZM), which is 18.8 mi away (251 minutes by car).

Are there rooms with balconies that I can book at Casa Kaoba Hotel & Suites?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or pool views.

Casa Kaoba Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 443 out of 804 reviews
Rating 8 - Good. 197 out of 804 reviews
Rating 6 - Okay. 87 out of 804 reviews
Rating 4 - Poor. 40 out of 804 reviews
Rating 2 - Terrible. 37 out of 804 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ana Maria

Liked: Staff & service
it was a good place to stay, the staff is very gentle.
Stayed 4 nights in Jul 2025

4/10 Poor

Irv

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pictures Lie

Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and vey few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.
Faucet
Jacuzzi
Sink
Ripped sofa
Stayed 2 nights in Jul 2025

2/10 Terrible

Nancy Mier

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mold the smell was very strong and there was mold in the rooms
Stayed 5 nights in Jul 2025

4/10 Poor

Milady

Traveled with family
Disliked: Cleanliness, staff & service, amenities
They don’t change towels and clean every 3 day our bed sheets were dirty and towels they offer breakfast free but you only choose one entry and the rest you pay
Stayed 4 nights in Jul 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación para todos los parques
Stayed 3 nights in Jul 2025

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cross fingers to have water on your stay

The property did not have water my whole stay and even they knew about it when I did the check in, I wasn't informed. I contacted Hotels.com during my stay and told them about the situation and they said they will reach out to the property in order to have a refund. Until this day the hotel didn't answer the calls or reply to any email. I asked Hotels.com about the refund and they didn't want to help because "the property didn't answer the calls or emails". I needed to escalate the situation to upper management to get inly a partial refund. Terrible experience from both sides.
Stayed 2 nights in Jul 2025

8/10 Good

Wallapa

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It was good local hotel. Great for the prize If you plan not to stay all day in the hotel. I will be back for sure.
Stayed 4 nights in Jul 2025

2/10 Terrible

Amparo Dalia Pon

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this property , there was no running water for the days days I stayed there , breakfast was also not great we were told there would be a variety of food and we were served only eggs and watermelon , I found blood in my sheets and hair dirty and horrible place , I asked for a refund and I was told there was absolutely nothing that could be done front desk said “ I’m not authorized to give reimbursement” horrible experience and very unprofessional
Stayed 2 nights in Jul 2025

8/10 Good

Veronica

Traveled with family
Disliked: Amenities
El área de recepción y restaurante tiene detalles bonitos. El personal es muy amable a excepción de lo que parece que son los dueños que no dan ni los buenos días. Las opciones del desayuno son limitadas y carecen de sabor. Solicitamos el desayuno unos minutos antes para salir a tiempo en nuestro tour y no nos pudieron ayudar. La habitación tenía un olor a estar encerrada por mucho tiempo y en el baño un olor a agua estancada. La piscina se miraba con agua turbia, como que le faltaba filtración
Stayed 4 nights in Jul 2025

6/10 Okay

atoyia Marie

Liked: Cleanliness, staff & service, property conditions & facilities
As a travel agent loved the front desk staff , but as soon as i entered the restaurant there was no friendly greeting. For 15 minutes i was looked at but not asked anything and offered no suggestions. The item I wanted was unavailable. Front desk staff helped me.
Living room
Outdoors
Stayed 1 night in Jul 2025

2/10 Terrible

Gabriela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst service ever!

The ac from the suit (2 beds & sofa) that i reserved was not working, after a few hours they offer me a room with only one bed and sofa and we were a family of 5, there was no way to sleep in a small room, I had to move the mattress from the upstairs to the downstairs in order to be able to sleep, I asked for a refund and they denied.
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

2/10 Terrible

Livia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Vanessa

Traveled with family and small children
Disliked: Cleanliness, staff & service
Based on previous reviews and photos, we were excited for our stay while we visited Xcaret park. However, upon arrival to our room, I noticed dirty walls in the hallway with bug residue. I was also disappointed that they assigned us a room on the 1st floor with little privacy. The walls inside our room were also visibly dirty. There was a foul smell coming from our bathroom sink along with small bugs all over the bathroom. There was no hand soap provided and when I asked the staff, they advised using the body soap found in the shower. It was the first time a hotel has not provided hand soap. The floors were dirty and the property has not been maintained. The only pros were that the staff were friendly, the pool was lovely & our booking included a free breakfast. My daughter comments that she is hopeful that this hotel will improve with proper attention.
Stayed 2 nights in Jun 2025

10/10 Excellent

Josimar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación a sólo mi minutos de los parques de Xcaret, las facilidades limpias y en condiciones para pasarla en familia. Buen servicio al cliente y muy atentos.
Stayed 5 nights in Jun 2025

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Good value for the area

We really enjoyed the three bedrooms suite that accommodated our group well. The staff was friendly and very helpful arranging local affordable transportation for our group. We also enjoyed the large pool. Overall staying property was a great value for what we paid and we would definitely stay again. Suggested areas of improvement. A member of our group had an accident caused by the lack of maintenance of the irrigation covers that are in the middle of the walkways. It crumbled when stepped on causing multiple lacerations on their leg. Lack of internet bandwidth to support our group’s needs. Internet in room only usable in the middle of the night. The lack of a cable TV package or any broadcast or alternative TV signal made the televisions unusable. Insufficient water pressure in one of the three bathrooms.
Stayed 2 nights in Jun 2025

6/10 Okay

Gino

Disliked: Amenities
Very straight forward hotel, description is accurate
Stayed 7 nights in Jun 2025

10/10 Excellent

Francisca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Casa Kaoba for 3 nights while in Playa del Carmen. I was pretty impressed. The hotel is beautiful and clean. we stayed in one of their larger rooms with a kitchen and patio on the first floor. Beautiful and spacious. The pool is huge, and their Pool hours are great. I would only suggest they invest in better mattresses, but otherwise for the price, I definitely recommend. It would also be nice to have more breakfast options. Will definitely return.
Stayed 3 nights in Jun 2025

10/10 Excellent

chayanee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. We got the whole duplex bungalow for ourselves with breakfast included Definitely a great deal and a must return if we go back there
Stayed 1 night in May 2025

4/10 Poor

Paulina

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Love the property decorations and garden and the best for us is that if are 5 in your family they can stay all together in the same room (they're big!!) Breakfast is good. Easy Check in and check out. If you need to message the hotel they will answer and help you. We'll be back and of course we recommend.
Stayed 1 night in May 2025

6/10 Okay

Rodolfo

Traveled with partner
Disliked: Amenities, property conditions & facilities
Just ok
Stayed 4 nights in May 2025

8/10 Good

Stefanie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Pool was lovely, breakfast was good, great staff.
Stayed 2 nights in May 2025

6/10 Okay

Jason, Airdrie

Traveled with family
Patio door lock didn’t work. Restaurant was closed for supper.
Stayed 1 night in May 2025

10/10 Excellent

Fercho

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es muy comodo y muy tranquilo, justo lo q uno necesita para descansar, sin embargo el restaurante no fue para nada bueno, es mejor comer fuera; algo q recibe mi felicitacion es la atencion de Anika desde q nos recibio fue excelente y muy calida. Muchas gracias.
Stayed 2 nights in May 2025

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