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Casa Kaoba Hotel & Suites

3.5 star property

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Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
Outdoor pool
Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Free daily continental breakfast
Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪2 min drive‬
  • Place, Centro Maya Shopping Center
    ‪3 min drive‬
  • Place, Playacar Beach
    ‪6 min drive‬

Room options

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Balcony

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite

Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room | Flat-screen TV

Suite, Multiple Beds

7.6 out of 10
Good
(14 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds
  • Free WiFi

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Exterior

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Aug 2 - Aug 3
Total with taxes and fees
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About the neighborhood

Playa del Carmen

Xplor Theme Park is within 2 miles (3 km) of Casa Kaoba Hotel & Suites while other popular attractions such as Xcaret Eco Theme Park are within 3 miles (5 km). This 3.5-star hotel has 39 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Xplor Theme Park - 2 min drive - 1.8 miles
  • Centro Maya Shopping Center - 3 min drive - 1.6 miles
  • Playacar Beach - 6 min drive - 3.1 miles
  • Xcaret Eco Theme Park - 7 min drive - 3.3 miles
  • Playa del Carmen Main Beach - 8 min drive - 4.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪rosa roja - ‬8 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪Riviera Maya Sandos Restaurant - ‬6 min drive
  • ‪pepe’s food tequila - ‬9 min drive

About this property

Casa Kaoba Hotel & Suites

Casa Kaoba Hotel & Suites features a full-service spa, an outdoor pool, and a children's pool. There's free parking and an airport shuttle for a fee. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, conference space, and a terrace.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ceiling fans, safes, and phones are also standard.
An outdoor pool and a children's pool are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.

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Aug 2 - Aug 3
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • 2 total pets
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 10 years old and younger stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Casa Kaoba Hotel & Suites?

Casa Kaoba Hotel & Suites provides free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Casa Kaoba Hotel & Suites?

As of Jul 15, 2026, prices found for a 1-night stay for 2 adults at Casa Kaoba Hotel & Suites on Jul 17, 2026 start from $56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Casa Kaoba Hotel & Suites?

This hotel is located in Playa del Carmen, close to Xplor Theme Park, Xcaret Eco Theme Park, and Ferry to Cozumel. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Is parking available on site at Casa Kaoba Hotel & Suites?

Yes, self parking is offered for free at the hotel.

Is there a spa at Casa Kaoba Hotel & Suites?

Kaoba wellness is the hotel's full-service spa and services include deep-tissue massages.

Does Casa Kaoba Hotel & Suites feature a casino on the premises?

No, Casa Kaoba Hotel & Suites doesn't have a casino.

Will I find an indoor pool at Casa Kaoba Hotel & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Casa Kaoba Hotel & Suites?

There are many amenities for couples at this hotel, including a restaurant plus some guestrooms feature a private plunge pool and a private hot tub.

Are there hot tubs at Casa Kaoba Hotel & Suites?

No, there isn't a spa tub at this hotel.

Does Casa Kaoba Hotel & Suites feature a restaurant that includes a breakfast menu?

Yes, Casa Kaoba Hotel & Suites serves free continental breakfast at Ceiba Negra each morning.

Does Casa Kaoba Hotel & Suites allow pets to stay free of charge?

Yes, cats and dogs can stay for free at Casa Kaoba Hotel & Suites.

Are there connecting rooms at Casa Kaoba Hotel & Suites?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Casa Kaoba Hotel & Suites?

The closest major airport to Casa Kaoba Hotel & Suites is Cozumel Intl. Airport (CZM), which is 18.8 mi away (251 minutes by car).

Are there rooms with balconies that I can book at Casa Kaoba Hotel & Suites?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden and pool views.

Casa Kaoba Hotel & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 483 out of 937 reviews
Rating 8 - Good. 231 out of 937 reviews
Rating 6 - Okay. 107 out of 937 reviews
Rating 4 - Poor. 57 out of 937 reviews
Rating 2 - Terrible. 59 out of 937 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Bharti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff good location good environment
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Rafiullah

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and a special hotel
Stayed 11 nights in Jan 2026
Verified

10/10 Excellent

Reily

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was slow, room amazing!
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Hernan

Disliked: Cleanliness, staff & service, amenities
No hot tub parking did not seem safe at all
Stayed 8 nights in Mar 2026
Verified

8/10 Good

Dave

Liked: Cleanliness, staff & service, room comfort
The food at the restaurant was much better than expected.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Mel

Disliked: Cleanliness, property conditions & facilities
I ended up checking out the next morning due to safety concerns and housekeeping issues.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Personal amable, excelente habitacion.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Robert John

Liked: Staff & service
The hotel is starting to show it's age Sheets didn't fit the bed, towels were old and bathmats ready to throw away Overall the price was good. Breakfast was weak to say the least
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Florence

Liked: Amenities
Needs to be updated. We used it for sleep only. Need to clean the air conditioning filters. Breakfast is good, need more wait staff. We were missed the one day for 30 minutes
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

Ana Maria

Liked: Staff & service
it was a good place to stay, the staff is very gentle.
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Amandine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

geoffroy

Disliked: Cleanliness, amenities, property conditions & facilities
The whole establishment feels neglected. Loud, dirty pool, very poor breakfast. The only good thing was that it was cheap
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Edy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is the second year I've stayed at this hotel. Last year it was run down, now it's worse. There's a general lack of maintenance and it's very dirty. The sheets in the rooms are stained and don't fit the mattress properly, making it very uncomfortable. The same goes for the pillows. In short, I don't recommend it, and I don't think we'll be returning.
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Zuleyhm

Liked: Cleanliness, staff & service
Amenities were scarce and the breakfast was too.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Gustavo

Something else
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelnte
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute and it was a great price!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Stefanie

Liked: Cleanliness, amenities, property conditions & facilities
The Pool was lovely, breakfast was good, great staff.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, good breakfast, very comfortable rooms
Stayed 6 nights in Feb 2025
Verified

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay kids loved the pool
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Nice pool!!
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Natalie

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, hair in beds. Shower head was so rusted we couldn’t bathe. Also the air did not work upstairs. Will never stay again
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Bob

Courteous staff. Helpful for English speakers. And breakfast, too!
Stayed 1 night in Nov 2025

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