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Ah Xok suites 5a Avenida

3.5 star property
VIP Access

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Photo gallery for Ah Xok suites 5a Avenida

Flat-screen TV
Property video
Staircase
Terrace/patio
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast available
  • Kitchen

Explore the area

View in a map
Calle 44 entre 5A Avenida y 1A Avenida, Zazil-ha, Playa del Carmen, QROO, 77720
  • Place, Mamitas Beach
    ‪6 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite King

Suite King | In-room safe, desk, blackout drapes, soundproofing

Suite King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Master Suite

Master Suite | Living area | Flat-screen TV

Master Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Large Twin Sofa Beds
  • Free WiFi

View all photos for Suite Doble

Suite Doble | In-room safe, desk, blackout drapes, soundproofing

Suite Doble

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, blackout drapes, soundproofing

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Zazil-ha, Ah Xok suites 5a Avenida is within a 5-minute walk of Mamitas Beach and within 15 minutes of other popular attractions like Quinta Avenida. Each of the 19 rooms at this 3.5-star hotel includes a kitchen, a microwave, and a flat-screen TV.

What's nearby

  • Mamitas Beach - 6 min walk - 0.4 miles
  • Quinta Avenida - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 9 min walk - 0.5 miles
  • Quinta Alegría Shopping Mall - 13 min walk - 0.7 miles
  • Central Square - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪San Lucho Mezcaleria - ‬1 min walk
  • ‪De Local - ‬1 min walk
  • ‪Pizza Italia - ‬1 min walk
  • ‪Quinta Parilla - ‬1 min walk
  • ‪Que Huevos - ‬1 min walk

About this property

Ah Xok suites 5a Avenida

Guests of Ah Xok suites 5a Avenida enjoy features like an outdoor pool, free WiFi in public areas, and local meal delivery service. Front-desk staff can assist with tours/tickets and luggage storage.
Guests can expect free WiFi and flat-screen TVs. Kitchens, microwaves, and stovetops are also available.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 150 for children

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 2021
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Griddle
  • Kitchen
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Stovetop

More

  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: MXN 600
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 600

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 150 for children
  • Early check-in fee: MXN 600 (subject to availability)
  • Late check-out fee: MXN 600 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Property is also known as

Ah Xok Suites
Phantom Suites Hotel
Phantom Suites Playa del Carmen
Phantom Suites Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Ah Xok suites 5a Avenida?

Ah Xok suites 5a Avenida provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Ah Xok suites 5a Avenida?

As of Jun 19, 2026, prices found for a 1-night stay for 2 adults at Ah Xok suites 5a Avenida on Jul 1, 2026 start from $55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Ah Xok suites 5a Avenida?

This hotel is situated in Zazil-ha within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. You'll also find Punta Esmeralda Beach and Playa del Carmen Maritime Terminal within a short drive.

Will I be able to park at Ah Xok suites 5a Avenida?

No, there isn't parking available at the hotel.

Does Ah Xok suites 5a Avenida have a casino on the premises?

No, Ah Xok suites 5a Avenida doesn't have a casino.

Is there an indoor pool at Ah Xok suites 5a Avenida?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Ah Xok suites 5a Avenida a good place to stay for couples?

Amenities that appeal to couples at this hotel include in-room massages, meal delivery service, and a kitchen.

Does Ah Xok suites 5a Avenida have a hot tub?

No, there isn't a spa tub at this hotel.

Does Ah Xok suites 5a Avenida have a restaurant that serves breakfast?

Ah Xok suites 5a Avenida offers a full breakfast each morning for a surcharge though there is no restaurant.

Does Ah Xok suites 5a Avenida allow pets to stay for free?

No, pets and service animals aren't allowed at Ah Xok suites 5a Avenida.

Does Ah Xok suites 5a Avenida have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Ah Xok suites 5a Avenida?

The closest major airport to Ah Xok suites 5a Avenida is Cozumel Intl. Airport (CZM), which is 21.9 mi away (255 minutes by car).

Can I book a room with a balcony at Ah Xok suites 5a Avenida?

No, there aren't any guestrooms at Ah Xok suites 5a Avenida that offer a balcony.

Ah Xok suites 5a Avenida Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 52 out of 70 reviews
Rating 8 - Good. 10 out of 70 reviews
Rating 6 - Okay. 5 out of 70 reviews
Rating 4 - Poor. 0 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jack

The cleanliness, amenities, pool deck and staff were excellent. The short of an excellent rating was the fact that they did not have the rooms that were advertised.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Jessica April

Liked: Cleanliness, amenities, property conditions & facilities
Such a lovely stay. We stayed for 10 days. The receptionist was so attentive and helpful, the rooms were modern and clean. Overall 10/10. Perfect location as well, right off the busy 5th ave but quiet and only a 5min walk to the beach.
Stayed 10 nights in Nov 2025
Verified

8/10 Good

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Efficient and responsive staff.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Tina Marie

Liked: Amenities, property conditions & facilities
Beautiful and very clean and felt very safe!!! Staff was amazing!!! Would definitely recommend and will be staying here again..
Stayed 8 nights in Mar 2025
Verified

10/10 Excellent

Judge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday playa del carmen

Staff was friendly and courteous. Great location close to the beach.
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience. Clean rooms, friendly staff. Fast Wi-Fi.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent . Easy to access and walk 5th. Easy to walk to the beach. The bar on the corner had some excellent music . Breakfast was a nice option .
Stayed 8 nights in Feb 2025
Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very helpful and friendly
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price really close to the ocean in fifth Avenue
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Callie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close the hotel is to 5th ave. The staff is great and very helpful! Being on the quiet side of 5th ave was a plus! Everything is in walking distance. Will definitely come back in the future!!
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Location location location!!! This hotel is located perfectly on 5th ave surrounded by lots of great restaurants and bars. The hotel was very clean and everyone I encountered at the front desk was extremely nice. If you’re in Playa this hotel is a great pick!!!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, modern but rustic feel. Kitchenette was a plus. Will start here again!
Stayed 1 night in Nov 2024
Verified

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, staff and cleanliness of this property was excellent! The only complaint that myself and my party had was the mattress and futon was absolutely terrible, both were very hard and difficult to sleep on. Despite that, we were all very pleased with this place and will be back.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Armidas

It the middle of shod and bars/restaurants. . Enjoyed our stay. Would return
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Nakayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this property and the location was awesome the staff was outstanding as well so polite and informative.Overall no complaints the only thing was not enough towels and i wasnt the biggest fan of the bathroom shower door the ledge was uneven causing the floor to get wet even with a shower mat
Stayed 8 nights in Mar 2025
Verified

10/10 Excellent

Melissa Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property, especially the rooftoop terrace. The hotel is relatively quiet and is very clean. The front desk staff are amazing! They are incredibly friendly and helpful.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem

A hidden gem in the less busy section off right off Fifth avenue but a close walk to everything. A little loud from the bar around the corner on 5th avenue but I imagine a huge improvement over any other place near 5 minutes from the beach. Looks exactly like the pictures.
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent 10 stars!

I stayed in many places in Playa and this was my absolute favorite. Fernanda, Armando and the other lady I forgot her name gave exceptional service. The best part is the location. Right on 5th avenue and walking distance to everything cool. When I return to Playa there’s no question about where I’ll be staying!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities, communication
We really enjoyed our balcony and the extra- large shower and the well- equipped kitchen ( a toaster would have been good) and the extra- friendly reception and cleaning people. We will come back again
Verified

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend!

A great hotel in a nice location just off of 5th ave where all the restaurants and shopping is. A nice rooftop area with a pool. The staff was always friendly and available. They do have a secure front door. The room was spacious and had a balcony. There was some noise from the street.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smaller apartment type hotel. A very nice option near 5th Ave and walkable to shops, dining and the beach. The rooms are comfortable and well maintained. The staff were friendly and helpful. We had a couple hiccups and the staff was efficient about resolving the issue. Depending on the room, you may hear street notice of barking dog but it’s wasn’t a major concern. All in all - enjoyed our stay and would definitely return.
Stayed 5 nights in Dec 2024
Verified

6/10 Okay

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Very noise house keeping Construction early morning Front desk is kool
Verified

10/10 Excellent

HANS

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay at this property, previously known to us as Ah-Xok. From the outset, the staff made a clear difference—Nohemi, Yamila, and Julian at the front desk were outstanding in coordinating taxis, providing helpful local guidance, and offering discounted beach club access nearby. Their service was consistently professional, attentive, flexible, and well-informed. The suite was spotless and very well maintained, featuring excellent air conditioning, a comfortable mattress, clean white linens, and reliable high-speed Wi-Fi. Yesenia maintained the suite to a very high standard and was particularly attentive in accommodating our customized cleaning requests, which was greatly appreciated. The rooftop—forget about it—is a notable highlight, offering a well-designed pool area with excellent views and a comfortable space to relax. The location is another strong advantage—close to 5th Avenue and nearby nightlife. As expected with this level of proximity, some noise may be noticeable on busier nights. Overall, guests can expect clean accommodations, punctual service, and consistently high-quality attention to detail. The hotel is fortunate to have such a strong and capable team. Highly recommended.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean great rooftop, spacious room, comfortable beds, downside kitchen setup not ideal. Otherwise everything was great
Verified

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Everyone was so polite and kind. The room was very large and very clean. The location is perfect for tourists that want to be near 5th Ave. If you are a light sleeper, be aware there is a bar nearby that does live music most nights. It stopped by 12 at the latest. I personally loved hearing them sing and didn’t mind the noise but that is something to be aware of!
Stayed 4 nights in Feb 2025