This was our 2nd visit to Phuket and our 2nd stay at Graceland. After walking around Graceland previously, we knew exactly which room we would book if we ever came back. Our pool access room, Sunset wing did not disappoint. We have 2 kids with a 31/12 Birthday. They both received a lovely birthday cake🎂The New Year's Eve gala was great. There was an unexpected rain downpour...but to the credit of everyone they kept the party going. The stroke of midnight was beyond amazing.

our family recently spent 8 nights here and we found it quite underwhelming. the property is a good size and has 3 pools to choose from .... unfortunately the water was cloudy and looked in serious need of a clean and the smell of sewerage while you are sitting by the pool or walking around the resort is quite unpleasant. the resort does make an effort to have activities for people and families to enjoy in the main pool. the onsite restaurants again are just average with Belgian Beer Cafe definitely the pick of them. The breakfast buffet has lots of options to choose from but again, quality is average. Our room in Building 8 was good sized but the cleanliness was to basic standards. The staff of this establishment need a serious lesson in what it means to work in the hospitality industry. we encountered quite a few members of staff that were far from helpful and even worse .... less than friendly. I understand that there maybe a language barrier involved but the words " you pay, you pay" seems to have been taught loud and clear. Location wise the beach is right across the road which is perfect and access to other parts of Patong beach are a reasonable walk away

Stayed at this property in October 2018. The resort is huge and is at a perfect location on Patong Beach. The resort is at a walking distance from Bangla road and the beach is right opposite the road. The swimming pool at this resort is extremely beautiful and so are the rooms. Choose the pool access rooms to enjoy to the fullest. The staff is extremely cordial and the food served is good enough. Stayed at this resort for 3 days and must say had a beautiful time throughout. There is also an indoor bowling alley to keep the kids entertained. Would definitely love to visit again.

I would give Graceland a 3.5 stars We stayed in the sunset wing in a pool access room Room was clean and fresh Checkin was easy Service wasn’t great - example they would take the pool towels and not replace them, you then call reception who tell you to come get them from reception Housekeeping lady was nice otherwise no one really smiled When you call reception- it takes a few times to get through Room service was below average - most of the time the food was cold and bland Breakfast was average - a little boring after awhile not even any spreads like Nutella or peanut butter for toast Location- a little further from Bangla road than expected but right on the beach If that’s your thing! Easy to get tuk tuk from the street Overall, I think it was a little overpriced but good hotel if it’s your first time to Phuket

This property has the advantage of a great location, the new upgraded rooms are really good. Breakfast Options for vegetarians could be much better as very limited choices. The swimming pools are great and very well placed so there are various options to choose from.

Positives: - anything related to kids activities 5 star, entertainers brilliant and great value encouraging adult participation also, created awesome atmosphere - breakfast feast, awesome spread for all nationalities and ages... main dining just busy but was peak period and can’t complain as food was plentiful and service great also - bowling alley fun for anyone - shower pressure amazing - pool options wonderful, feel I was transported to different places each pool - comfy beds - good size rooms - has to be said again but Maria, Annika, Dejan & Mattese you really make Graceland the place it is, congrats! Negatives: - just remember you are not in Thailand to judge craftsmanship in the detail to rooms! It’s Thailand so keep an open mind - however worth noting worst painting and tiling jobs in the rooms BUT if don’t look at details they are styled well - crap WiFi but again it’s Thailand - did notice a few pennies go missing in rooms after cleaning but nothing valuable, just don’t leave change out

Enjoyed our family stay over the Christmas week. The resort is ideal to celebrate Christmas with all the family. Plenty of activities for the children especially the treasure hunt held with the pirates. The location is excellent, step across the road to Patong beach. Walk into town and enjoy the hustle and bustle of Patong. Christmas was very busy so I guess you have to except that there's an hive of activity around the large breakfast buffet. Although full the staff have to be commended for always making sure the tables were quickly cleared and clean . We stayed in the recently refurbished rooms overlooking the pools and found them very comfortable. Would recommend Gracelands for an ideal family holiday.

We stayed as a couple. The room size is big and the quality of products is fine. The staff is very helpful and welcoming. We ate everyday at the buffet breakfast and enjoyed it. The spread is quite big and therefore,is is hard to get bored. The quality of food is low as compared to Amari- Ko Samui (thats where we stayed next). Their housekeeping is good except the way they replace the cups in the room. The staff kept the utensils in the wash basin and rinsed it with that water. I didnt feel like consuming anything in them afterwards. I was expecting them to bring fresh cups. They provide two bottles of water everyday in the room. There are ample of shops nearby if you want to shop for basics like water bottle, food etc. One night we ordered in and were shocked to see the bill . The food was horrible and it cost is over 1000 baht which is very steep as compared to local places. I wouldnt reccommend eating at their restaurants. The swim up bar closes by 6 or 7 PM. They have plenty of activities. However, you need to book some of them in advance.

The great location right on the north end of Patong beach with a breath-taking view of the bay is undoubtedly the greatest attraction of Graceland Resort. The outside gardens and pools were beautiful and with all the activities that were advertised, this could be an ideal resort for a family vacation. Graceland is advertised a 5-star resort, but it is a little rundown and in need of refurbishing. Our room was upgraded but upon entering the room there was an over-powering smell of mildew, as was there in the elevator which also needed a coat of paint. When we complained to the desk staff, they replied that they would attend to it immediately, but it was not until the next day that they tried to get rid of the smell with an extractor fan. They offered to move us to another room but as this too was in need of a thorough cleaning and a coat of paint, we opted to stay in the original room consoling ourselves that it was only a 3-night stay! None of the over-worked desk staff seemed over-concerned about our complaints.