Phuket Graceland Resort And Spa4.5 out of 5.0
Recent guest reviews
Surprisingly this hotel was such a disappointment. I really did my homework prior to our booking and seems the views are not accurate at all. The hotel kind of live up to the very basics of a 5 star hotel, but here are some things that really disappointed: * The bathroom, soap dispenser is a 1970's push and squeeze * The shower door is rusted and the bathroom can do with an upgrade * The mattress is sunken in reminding me of just how old the bed is * When I stuck my feet into the bottom of the bed the first night, all I could feel is sand!! * The hotel staff had an attitude and was not prepared to go the extra mile and bring an adapter to my room without going to reception to pay 200 Baht. * Breakfast was average, we went one morning, the next 6 days we ate around Patong, which was a much nicer selection at a much better rate * The pool bar service and outside facilities were great The overall experience of this hotel was poor. I have visited Phuket many times and this hotel definitely does not have that wow! factor. We will not be back in a rush and will definitely not recommend this hotel to anyone. Pictures can be so deceiving!
Have stayed here multiple times and have not been disappointed. My partner and I stay in the Sunset wing, the room is spacious. Cannot go past happy hour at the swim up bar, good way to wind down in the afternoon or kick start before a night out :)
I am so happy that i came to Gracelands after reading some very negative reviews i was a little worried but now that i am here it is great!! We arrived in the early hours of the morning and reception staff were very helpful and efficient. We have had lovely breakfasts in the sunset restaurant with lots of food and seating available every time we have been. The grounds and pools are dated but you can still swim in them so who cares. My only complaint is the lack of seating around pools people are claiming seats by placing towels on them and then dissapearing until they decide to come back!! There are signs to say this isn't allowed but unfortunately it is a regular occurrence. But overall we are having a lovely time😊
We had a great experience at the Graceland Resort. The staff were friendly, professional, kind and always on hand to assist with anything we should need. It is located in a great position just out of Patong - but a quick 15min walk away to get into town, with the beach across the road and ample pools that never felt crowded. The Entertainment team - Carpe Diem which consisted of Ayeshia, Marya, Vinko, and David were amazing and not only took great care of our son (7) had great activities for the kids and families both throughout the day and in the evenings. We didn't think our son would be interested in the kids club and associated activities but he begged us to go!
Old furniture, unfriendly receptionists, mediocre restaurant, lack of standard lighting in the room, wierd layout of the room (it seems like a kinder garden instead of two combined rooms), impossibility to close the door from the inside
We had a great experience at the Graceland Resort. We stayed for 10 days during the recent Christmas holiday. The staff was always very professional, kind and attentive to our needs. There was never a time when were we wont of anything we needed that we weren't attended in a very fine manner. The hotel is right across from the beach and the beach access is great. One of the highlights of the experience was the Carpe Diem Team. The team of Ayeshia, Marya, Vinko, and David took care of our three little girls (6, 8 and 10) in an amazing fashion. They were very genuine and very attentive to our girls during the activity times the girls with with them during Carpe Diem activities and in the Kid's Club. Breakfast is often tough to find a table, but the food and the selections were very good. The bartenders at the swim bars were awesome and fun. The rooms were always kept very clean and done in a very quick, efficient time. As in everything in life, the way you treat people is very important, and we noticed that some travelers were somewhat rude and dismissive to the staff. This was sad to see, but the staff in dealing with these types of travelers always sought to to their best even in these situations. I would love to go back with my family to the Graceland. It was the best vacation we've had in Thailand in various years. Thank you to the staff at hotel and especially the Carpe Diem Team. The only reason I didn't give the Graceland 5 out of 5 stars was because I thought some of the prices for drinks were a bit high compared to prices outside of the hotel, but that is understandable, also. At any rate, we could love to come back for another holiday!
My family and I have arrive at this resort today and as we pulled up outside I thought never judge a book by its cover! We purchased this stay through Luxury Escapes and although its peak season we were still able to use the voucher. Of course the advertisement looked lovely so we were looking forward to staying. Check in was abrupt and unfriendly and we were asked to sit with no further instructions as to how long it would take. Finally we were taken to our room and surprise, the inside of the hallways are as bad as the outside. They are old and rundown. The room however is nicely renovated although were told it would sleep four people and really only sleeps 3 with a queen and a small double bed. This afternoon i have had to order a roll away bed that I now have to pay another $290 for and have had to wait for for an hour. So whilst i am trying to put my over tired kids to bed we also had issues with the tv and had to call a number of times to resolve. On a happier noted the pools look lovely and the hotel is across from the beach. We are here for the next week so I hope things improve! After reading the last 2 reviews and how poor breakfast is I'm not holding my breath.
As a seasoned traveller, I have never experienced such consistently bad customer service at a hotel from check-in to check-out. Be prepared to carry your own luggage. Housekeeping will not attend to your room unless you specifically request it - even if you don’t have a Do Not Disturb sign on the door. The revamped rooms look out at the view of the other buildings of the hotel. Breakfast is dismal (again miserable staff and service and no variety) and don’t expect it to start on time if you have early morning plans/check-out.
A fantastic New Year party was offered. Top dollar prices had to be paid up-front including the wine. last night at the party, I had a mission to get the wine i had paid up front for, had to open it myself and find glasses and ice. When the show started, the waiters watched it and service went to zero. Then it started raining and the show stopped. no contingency and the food got wet. we went for cover and at 10 pm the rain stopped and we returned, but most of the food had been taken away and wasn't brought back... dancing was available on the lawn and they took off the wet linen on the tables, which was fair enough....then they took the tables and chairs away while we were on the dance-floor at 10.30......it was ridiculous. Management are not interested in a refund of any sort. I feel totally ripped off!
I booked this place back in August for our Christmas trip. At first I wasn't sure why the reviews were so very MIXED, like it was so oddly confusing that some gave excellent reviews and others were absolutely disappointed by the place. I still decided to go for it & mannn NO REGRETS! Lovely place, CLEAN, very nice & helpful staff. Its the perfect place for families ! And don't get me started on their pools!! LOVE oh and 2 mins away from the beach!
- Walking distance to Patong Beach and Bangla Night Street
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Phuket Graceland Resort And Spa places you within a 15-minute stroll of popular sights such as Patong Beach and Bangla Night Street. This 600-room, 4.5-star resort has 3 outdoor pools along with a marina and 5 restaurants. On the beach, the resort is also close to Royal Paradise Night Market and Patong Boxing Stadium.
Relish the Belgian cuisine at Belgian Beer Cafe, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.
Phuket Graceland Resort And Spa's 600 rooms are air-conditioned and provide minibars, coffee makers, and free bottled water. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms offer free toiletries and slippers. Safes, phones, and desks are other standard amenities.
Guests of Phuket Graceland Resort And Spa have access to a marina, 3 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 1000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 2812 reviews