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Phuket Graceland Resort And Spa

4.5 out of 5.0

Recent guest reviews

This resort is best location, opposite Patong beach, easy walk to shops, so many pools and kids club and Carpe Diem team are best. Best water activities for all ages, treasure hunts and themed events were so much fun. Maria, David, Ank and Alejandro genuinely seem to love what they do. Only negative was breakfast, not as quality food and presentation as other hotels we’ve stayed at in Thailand. But so many other things that make this hotel great, we will definitely stay here again. Thanks for great holiday.

The entertainment was my favourite part of the resort. The company, Carpe Diem, has amazing games to play for the kids and for us parents to do water aerobics. We loved every part of it and socialising with the members of the group.

An honest open minded review looking at the good and bad. We stayed 7 nights at Graceland. 12 hours before our arrival we were notified via booking.com we would have to pay an extra 250bhat per day for our 5 year old as the hotel had told them this (even though we booked 2 months in advance and our confirmation said 2 adults one child) so when we arrived hotel made us pay, this was one aspect I did not enjoy as I felt they need to be more transparent with their booking system and also contact clients right away if there are to be additional charges rather than last minute pressurising. Over looking this aspect we enjoyed our stay, the staff speak English but we felt a lot of them don't really understand what we are saying, they just know how to communicate what they need to. Our daughter suffered an allergy one morning and we rang reception asking for some ice at first they kept saying no ice no ice then they put us through to room service who just kept repeating 95 Bhat 95 Bhat even when I explained I would come and get it and just needed 2 pieces of ice. I ended up walking over to the lobby where they had drinks and requested ice which worked but it made me feel a bit upset and angry that no concern was shownn for a guest however, I then realised this was probably due to communication barriers so I overlooked it. Overall, we found majority of the staff to be friendly and pleasant, we did feel making money any which way and charging where ever they can was a priority in this hotel which was a little off putting. In saying this, we still had a lovely time, our room was pleasant (we overlooked the lack of perfection, mould spots in shower etc) and the breakfast buffet was really good, there was enough variety and we found all the food to stay warm, I can't think of any improvements to the buffet. The highlight of this hotel and what makes it stand out is the Carpe Diem team of David, Maria, Alejandro and Ankica, they are a team that comes to the hotel to entertain the children and adults with a variety of activities which are fun. We were so impressed with how quickly they learned each child's name and their love and care they provided. They show a genuine interest in keeping families happy which was just wonderful. The actual kids club is very boring if the Carpe Diem team isnt there, the hotel staff in the kids club don't really interact with the children they just sit there and let the kids run around or watch TV in the room but we didn't mind as we generally only used the service when the Carpe Diem team were taking the session. We are giving 4 stars for this hotel mainly for the carpe diem team as we have not seen such a great team even in 5 star hotels like Marriott, if they were not there this hotel would probably get 2 or 3 stars for the price they charge. If location is of importance then this hotel is located in what we felt was a great location, I am not sure if we would stay here again but perhaps we would as we know the Carpe Diem team is here!!

Our 3rd time here over 6 years & will always go back to stay at this Resort. Best location as you are close enough to stroll into Main Street & far enough away to stay away from all the hustle & bustle. I had requested rooms next to each other so we could be with the couple we were travelling with & was told they couldn’t guarantee & when we arrived late at night the staff were very friendly at reception & we were delighted to have 2 rooms on the ground floor together. We stayed in the old building but ate at the new breakfast building as it was quieter. The rooms were renovated & clean, everything worked well too. The pools at Graceland are beautiful & so clean. The Sky lounge at the top of the Belgium Beer Cafe is amazing, go up & have a cocktail & watch the sunset, beautiful. The bowling Alley is great & the husbands had a lot of fun in there with the very cold beer. Hopefully we will be back again one day! Don’t understand why some people complain we have always had a great stay!

We purchased a luxury escape at this resort for 7 nights at the price of $999 AUD with 2 kids staying free! It’s fantastic! Rooms are clean and pretty spacious (particularly with 4 of us squeezing in). Pools are amazing, 3 different ones, Sky Pool has a view of Patong Beach, the Sunset Pool is up to 100m long and has some rooms that step from their verandah into the pool. The main pool is full of action all day! There are a variety of restaurants and bars. The included breakfast buffet is strong on Western food, which is good for kids. We also had 2 dinners included in our escape! Excellent value for money!

Patong is amazing, it’s full of life. This hotel is also good, it has several amazing pools, some extra rooms have direct connection to a pool, looked fancy. The garden is also huge and looked really nice, I loved the plants. The beach is very close, you just need to cross one road and that’s it. It was easy to check in and check out went smoothly either. When it comes to the room, our room was not refurbished therefore it was really outdated, but clean. The room was big, overall I would say the room is a weak point, but the hotel is still good. Breakfast was average, nothing special compared to other hotels. Stuff was friendly and helpful all the time I would recommend this place.

A stone's throw from the bustle of Patong this is a hotel with an excellent location, on the beach, with rooms built around some wonderful swimming pools. The staff spoke excellent English and were very friendly. Although the hotel was full the rooms are quiet and clean. Breakfast was a massive buffet with lots of choice and they also have some nice snack bars as well. Recommend.

I recently hired motor bike at Gracelands I was pushed into a bike I did not want and the attendant tried to over charge me for this bike I managed to get the price down to Honda scoopy the bike I hire was complicated to start the instructions where thin at best I seemed to me the attendant was not interested in providing a good customer experience the bike cut out on me twice it took me at leAst 5 minutes to start absolute rubbish I ask local people on the footpath to help me and they could not get this motor bike running do not hire the bigger bikes they are junk and it disappointing a hotel such as gracelands allows this service to be associates with the hotel. Just to note every thing else is very good my room is 2724 I would Like. Refund

I lived 2 weeks in Phuket Graceland Resort & Spa -hotel. Service were friendly and trip went well. Facilities were nice and pools were excellent, they are enough and they are clean. Beach is just over street (Over the road helped the hotel escort). Right at the hotel there were rentable sun beds at the beach. A few improvement suggestions. There were too few sun bed at the pools. Soundproofing was too weak in the rooms (door to hall). Minor weakness but I have to mention those. My trip buddy was Muslim, there were quite few options at breakfast for Muslim's, that's shame cause otherwise breakfast was good and I did not get tired of it in two weeks. One bonus comes because they changed our room just for asking that. No extra charge.

We recently stayed at Graceland Resort for our first time in Thailand and we loved the hotel, we stayed in a new pool view room which had a lounge area off our room, the room was excellent, the hotel itself is great value for money and is situated in a great location, the beach across the road is very nice, the kids club was great as well, all the girls were so lovely and we had some of them babysit in our room as well and they were excellent, highly recommend them and this hotel :)

190 Thaweewong Road Patong Phuket

Hotel highlights

  • Walking distance to Patong Beach and Bangla Night Street
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Phuket Graceland Resort And Spa places you within a 15-minute stroll of popular sights such as Patong Beach and Bangla Night Street. This 600-room, 4.5-star resort has 3 outdoor pools along with a marina and 5 restaurants. On the beach, the resort is also close to Royal Paradise Night Market and Jungceylon Shopping Center.


Dining

Relish the Belgian cuisine at Belgian Beer Cafe, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

Phuket Graceland Resort And Spa's 600 rooms are air-conditioned and provide minibars, coffee makers, and free bottled water. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms offer free toiletries and slippers. Safes, phones, and desks are other standard amenities.


Property features

Guests of Phuket Graceland Resort And Spa have access to a marina, 3 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 1000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

70.0% of guests recommend this hotel

Total of 2927 reviews