Horrible customer service, especially evening manager. Hotel is old, and your room will be clean, but everything else is dirty- they allow to smoke everywhere, but don’t clean up ash trays, pool bathroom is nasty. Only good part- location, walk across the road to enjoy the beach, I left my stuff at the hotel every time I wanted to swim on the beach. I will not come back.
Nice hotel but old buildings and rooms. Some construction being done so they might be updating it. Also the sewer system over flowed which smelled bad one night. Location and pool are great.
Managed & staff very friendly & helpful. Close to beach, shopping & nightlife.
Pros: -great swimming pools -close to the beach and Bangla Road -nice staff -friendly kitties running around Cons: -BUFFET BREAKFAST gave me food poisoning as well as a lot of other guests staying there. -jacuzzis are cold -tv channels were terrible
Location is ok but hotel is very old and unclean. Over priced and right next to the cemetery's
Stayed here with friends for 1 week. Location and pool were wonderful, just across from the beach. Wifi rarely worked. Asked for a credit card during check in to put on file. Shortly after checking in, received a call from my credit card company that there were fraudulent charges in a few other countries. Quite the coincidence since I hadn't used that card in months. Also, don't book any tours through buffalo tours in the lobby, they promised us a 2 hour city tour that ended up being 5 hours with mandatory stop at the gem factory while we waited for another taxi to take us back to the hotel.
We had a great time, lots of pools, close to beach, close to Bangla road.
Liked the location right across the road from the beach because you have an ocean view from the generous size pool, and you are away from the busiest parts of the city. There is a bar with decent live music on the property. Breakfast was pretty tasty, although super busy and loud.
Phuket Graceland Resort And Spa places you next to Patong Beach and within a 10-minute stroll of other popular attractions like Kalim Beach. This 600-room, 4.5-star resort welcomes guests with 3 outdoor pools, 5 restaurants, and free in-room WiFi.
There are ample dining options with 5 onsite restaurants, including Belgian Beer Cafe, which specializes in Belgian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.
The 600 accommodations feature a separate bedroom. Guests can expect free WiFi and 42-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Refrigerators, minibars, and coffee makers are other standard amenities.
Guests of Phuket Graceland Resort And Spa enjoy 3 outdoor pools, a children's pool, and a fitness center. There's free parking, and an airport shuttle (available on request) for THB 1000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include a spa tub, a sauna, and free WiFi in public areas.
Horrible customer service, especially evening manager. Hotel is old, and your room will be clean, but everything else is dirty- they allow to smoke everywhere, but don’t clean up ash trays, pool bathroom is nasty. Only good part- location, walk across the road to enjoy the beach, I left my stuff at the hotel every time I wanted to swim on the beach. I will not come back.
Nice hotel but old buildings and rooms. Some construction being done so they might be updating it. Also the sewer system over flowed which smelled bad one night. Location and pool are great.
Thank you for letting us know that your overall impression on Phuket Graceland Resort and Spa is that it is a “Nice Hotel”. The hotel was renovated during the months of June – August 2018, currently there are no updates going on . We apologize if there were any Operational flaws you had experienced during your stay , which was accidental. Hope to meet you at Graceland again on your next visit to Phuket. Regards, Vishal Rajan Assistant Guest Relations Manager.
Managed & staff very friendly & helpful. Close to beach, shopping & nightlife.
Pros: -great swimming pools -close to the beach and Bangla Road -nice staff -friendly kitties running around Cons: -BUFFET BREAKFAST gave me food poisoning as well as a lot of other guests staying there. -jacuzzis are cold -tv channels were terrible
Location is ok but hotel is very old and unclean. Over priced and right next to the cemetery's
Stayed here with friends for 1 week. Location and pool were wonderful, just across from the beach. Wifi rarely worked. Asked for a credit card during check in to put on file. Shortly after checking in, received a call from my credit card company that there were fraudulent charges in a few other countries. Quite the coincidence since I hadn't used that card in months. Also, don't book any tours through buffalo tours in the lobby, they promised us a 2 hour city tour that ended up being 5 hours with mandatory stop at the gem factory while we waited for another taxi to take us back to the hotel.
We had a great time, lots of pools, close to beach, close to Bangla road.
Liked the location right across the road from the beach because you have an ocean view from the generous size pool, and you are away from the busiest parts of the city. There is a bar with decent live music on the property. Breakfast was pretty tasty, although super busy and loud.
Thank you very much for your rating. It is great to know that we served you well and delivered a fantastic time at Phuket Graceland Resort & Spa. We hope to have a chance to give you hospitality and warm vacation again as a returning guest at Phuket Graceland Resort & Spa. Yours sincerely, Charlie Guest Relations Manager