Conveniently located to the surgery center across the street and the front desk staff was very friendly. The room, however, was dated and there was a long dark hair and an eyelash on my pillow (I'm a blonde). Completely grossed out and I question how often the rooms are cleaned.
We have stayed here twice last year and we’re very pleased both times.
Only thing that needs attention was the desk chair which after being brought up to the top slowly sank as I was trying to eat and read.
Great stay
When we arrived to the Hampton Inn in Limerick, PA it was midnight. We were stopping at the hotel for the night on our drive back to New England from South Carolina. We pulled up to the hotel, under the awning, to find a large group of people. They were playing loud music on speakers, dancing and shouting, drinking alcohol from their own coolers, and eating pizza. This was all happening right at the front door, under the awning of the hotel. When I went to check in, the man at the reception was not very helpful. He was rather rude and seemed bothered that I as checking in - though he wasn't bothered by the party happening outside. Also, the lobby and breakfast area was littered with open cans of alcohol, coolers, and empty pizza boxes. The elevators had crude signs taped in them. And, all through the night, the partiers were coming in and out of the hotel, slamming the doors to their rooms and being loud in the hallways. It was a very disappointing experience. I expect better from a Hampton Inn.
the hit breakfast and indoor pool
Hotel was nice. Clean staff was friendly. The bed/pillows were not the most comfortable but was fine for the night
The staff was very helpful. We missed the delicious breakfast buffet, due to the health restrictions at this time. Our reservation had not been sent to the hotel from Orbitz, so there was no record of us, but the staff worked it out and gave us the Orbitz rate and the room we had requested.
Basic, clean, I understand breakfast is grab and go but could have had fresh fruit.
Gentleman who worked there was excellent, professional and helpful.
It was clean and had a great breakfast. However, Orbitz told me there was a sleep sofa, which I asked for, and there was none. It wasn't a suite at all, which is what I requested.
It was clean and everyone was nice but the breakfast lady but other then that everything was fine
I was displaced for my home for a week, so i looked for properties with a laundry. I wasnt until after the first night that i found out the laundry was out of order. When i asked the front desk about it i was told its been out of order for 4 weeks. I asked "Why wasnt i told at check in." Response " I dont know." My room was never cleaned nor were clean towels placed in my room. The front desk assured me he would take care of it... They never took care of it. I had to leave and find another place for my family that night. I book rhe hotel to make things less stressful and they only made more problems by giving excuses and false promises.
Everything was great the room pool area and the breakfast. My grandkids loved it
Nothing fancy, but nothing really wrong. Breakfast was just ok.
Conveniently located to the surgery center across the street and the front desk staff was very friendly. The room, however, was dated and there was a long dark hair and an eyelash on my pillow (I'm a blonde). Completely grossed out and I question how often the rooms are cleaned.
We have stayed here twice last year and we’re very pleased both times.
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
Only thing that needs attention was the desk chair which after being brought up to the top slowly sank as I was trying to eat and read.
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
Great stay
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
When we arrived to the Hampton Inn in Limerick, PA it was midnight. We were stopping at the hotel for the night on our drive back to New England from South Carolina. We pulled up to the hotel, under the awning, to find a large group of people. They were playing loud music on speakers, dancing and shouting, drinking alcohol from their own coolers, and eating pizza. This was all happening right at the front door, under the awning of the hotel. When I went to check in, the man at the reception was not very helpful. He was rather rude and seemed bothered that I as checking in - though he wasn't bothered by the party happening outside. Also, the lobby and breakfast area was littered with open cans of alcohol, coolers, and empty pizza boxes. The elevators had crude signs taped in them. And, all through the night, the partiers were coming in and out of the hotel, slamming the doors to their rooms and being loud in the hallways. It was a very disappointing experience. I expect better from a Hampton Inn.
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
the hit breakfast and indoor pool
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
Hotel was nice. Clean staff was friendly. The bed/pillows were not the most comfortable but was fine for the night
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and your comments about our bed. Guest comments such as yours help us to continuously improve. Thank you for your business.
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
The staff was very helpful. We missed the delicious breakfast buffet, due to the health restrictions at this time. Our reservation had not been sent to the hotel from Orbitz, so there was no record of us, but the staff worked it out and gave us the Orbitz rate and the room we had requested.
Thank you for your review and comments regarding our staff and also our rate. We hope to someday have another opportunity to host your stay.
Basic, clean, I understand breakfast is grab and go but could have had fresh fruit.
We always strive to give our valued guests a wonderful experience so thank you so much for the feedback regarding our breakfast. We hope to someday have another opportunity to host your stay.
Hello Julie, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,