They didn’t honor my reservation
The property was clean, spacious, and conveniently located to other shopping needs
There were people sitting outside smoking marijana and the halls elevator smelled like it. There was loud music in other rooms at midnight, but you could not hear it from inside the room. The towels didn't look clean and the bathtub was not clean. The room had a strong cheap air freshener smell.
Friendly help room fairly clean pretty quiet until the contactor got sawzall down the hall one morning around 700in the morning probably shouldn't let them start till 1100 at or around check out time so your customers don't to listen to the pounding and sawing going on, yes I realize thisI has to be done but waite till check out times so your contractor will have short days not your problem hire more people to get it' done quickly
I didn’t like the fact that they charge for using the hotel phone in my room
Great check-in. Room was quiet, clean. Great wi-fi. Safe area. Close to many restaurants.
It was close to our interests the property was clean and in good condition
Muffin for breakfast, broken fridge and AC, smelled like Mildew reported to staff and never addressed issues
On a scale of 0 - 10, I would give this property a "6". When we first got to our room, it smelled strongly of cigarette smoke, even though it was supposed to be a "smoke free" room. It took several days for the smell to fade. Towels were not always available, even though the signage said that they would be available anytime. Shampoo was also not always available. The room keys became deactivated almost every night. The first night, I was told that it may have been due to the keys being close to my phone. After that, I intentionally kept the keys separate from my phone, and the keys continued to deactivate every night. Very annoying and inconvenient, especially in the evening, at the end of a long day and when it's raining and I can't access the building from the parking lot entrances in the back or side of the building. Staff: ~50% were friendly and helpful. ~50% were either lazy or indifferent. Very blah stay, at best.
It was a clean and safe place to spend a night in Philadelphia. BAsic clean room with comfortable beds.
This was a nice no frills hotel. Staff was friendly enough. Amenities as expected for budget hotel. Room nice and comfortable. Only disappointment was no ice machine to top off cooler for a long hot day at tournament.
The bed was very uncomfortable, the sink was dirty with toothpaste on the faucet, the towels were too small and very rough. Very disappointed in this place. Will not use it again.
Hot water could have been hotter. Food was left in the fridge from previous customer. Towel had rust like stain Staff was great a very accommodating.
I asked to book the nearest hotel to the airport ,but the nearest I was booked was one hour ride to reach there with a lot of hassle and a lot of unexpected expenses.These wont be repeated on my part on my part.
Extended Stay America Suites Philadelphia Horsham Dresher Rd places you next to Power Line Trail Horsham Trailhead and within 2 miles (3 km) of Speed Raceway. The 136 rooms at this hotel include kitchens, refrigerators, and microwaves.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 136 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, ironing boards, and desks are other standard amenities. Housekeeping is available on request.
Extended Stay America Suites Philadelphia Horsham Dresher Rd features free WiFi in public areas, coffee in a common area, and laundry facilities. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
They didn’t honor my reservation
The property was clean, spacious, and conveniently located to other shopping needs
There were people sitting outside smoking marijana and the halls elevator smelled like it. There was loud music in other rooms at midnight, but you could not hear it from inside the room. The towels didn't look clean and the bathtub was not clean. The room had a strong cheap air freshener smell.
Please accept our sincere apologies for the disappointing stay you had, and we regret the cleanliness issues you encountered during your stay. We have shared your comments with the housekeeping team to be more diligent going forward so we can improve our future guest experience. Moreover, we regret the inconvenience caused due to the other guest on the property. We understand your frustration and hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Friendly help room fairly clean pretty quiet until the contactor got sawzall down the hall one morning around 700in the morning probably shouldn't let them start till 1100 at or around check out time so your customers don't to listen to the pounding and sawing going on, yes I realize thisI has to be done but waite till check out times so your contractor will have short days not your problem hire more people to get it' done quickly
We appreciate you for being our guest at Extended Stay America. It is a pleasure to know you liked your clean room and that you were impressed with the friendly service provided by our team. However, we regret your sleep was disturbed in the morning. Your suggestion is appreciated as it helps us improve our service delivery. Thank you for your review, and we look forward to seeing you again soon. Sincerely, Hotel Management
I didn’t like the fact that they charge for using the hotel phone in my room
Great check-in. Room was quiet, clean. Great wi-fi. Safe area. Close to many restaurants.
Thank you for staying with us and for sharing your experience with other travelers. It is delightful to know you appreciated our convenient location and spacious rooms, as well as our friendly service. However, we are sorry for the noise issue you experienced during your stay. It was a pleasure to have you as our guest and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
James, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management