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Recent guest reviews

We got a good rate to stay here compared to other nearby hotels, but it's important to factor in the price of parking, at $32 a day. The room was clean and in fine shape - carpet and some of the furniture a little dated/worn but fine. The water wasn't very hot. We used the pool, kids loved it. Would have been helpful to be told how that worked to avoid going up and down the elevator to get the special pass (you need to reserve a time, then go to front desk to get a door pass). We almost didn't eat breakfast at the hotel restaurant because it was $20 per person, but it turns out kids eat free! The staff at the restaurant were wonderful and my kids were in heaven with all the options. The hotel is really well located if you want to be near Byward and Parliament. Easy access to the highway as well.

Very good repeat visit. Central to downtown and Byward.

I liked everything . Stuff front desk, the room and restaurant

Very nice. Central to everything.one downside is you have to pay for daily parking.

The hotel is great. But boy the bed and the PILLOWS are terrible!! Who could even think that those huge hard-like-rock pillows would be comfortable for anyone?! My whole family could not sleep on those beds and pillows and we all woke up tired and moody. The whole next day was ruined for us until we moved to the next city/hotel and finally slept and rested nicely. Change pillows and have different one in the room for people to be able to choose.

In downtown and walking distance to all the attractions

It is modern and in a great location. Garage elevator did not work or out of service.

Pleasant stay. \would stay here again on future trips to Ottawa.

33 Nicholas St Ottawa ON

Hotel highlights

  • Steps from University of Ottawa and Rideau Centre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown Ottawa, Novotel Ottawa City Centre is next to popular attractions like University of Ottawa and Rideau Centre. This 3.5-star hotel has 283 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.


Dining

Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

The 283 rooms have an array of amenities, including coffee makers, laptop-compatible safes, and phones. Guests can expect to find LCD TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

At Novotel Ottawa City Centre, guests have access to a gym, free WiFi in public areas, and conference space. Self parking is offered for CAD 28 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, a computer station, and a library.

Room options

Executive Room

1 King Bed | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Superior Room, 1 King Bed

1 King Bed | Sleeps 2

Executive Room, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Novotel Ottawa City Centre

Everyone (1) Couples (2) Family (4)
4
Family

We got a good rate to stay here compared to other nearby hotels, but it's important to factor in the price of parking, at $32 a day. The room was clean and in fine shape - carpet and some of the furniture a little dated/worn but fine. The water wasn't very hot. We used the pool, kids loved it. Would have been helpful to be told how that worked to avoid going up and down the elevator to get the special pass (you need to reserve a time, then go to front desk to get a door pass). We almost didn't eat breakfast at the hotel restaurant because it was $20 per person, but it turns out kids eat free! The staff at the restaurant were wonderful and my kids were in heaven with all the options. The hotel is really well located if you want to be near Byward and Parliament. Easy access to the highway as well.

By on Nov 15, 2021

Review comment responded on Nov 21, 2021

Thank you! We appreciate your feedback.

4
Business Business

Very good repeat visit. Central to downtown and Byward.

By on Jan 13, 2020

Review comment responded on Jan 15, 2020

Dear guest, Thank you for the great review of the hotel. We hope to welcome you back soon! Regards,

5
Business Business

I liked everything . Stuff front desk, the room and restaurant

By on Oct 20, 2019

Review comment responded on Oct 25, 2019

Thank you for taking the time to leave a review. We're happy to hear that you enjoyed our service, our restaurant and room. We look forward to welcoming you back for another relaxing stay with us.

5
Partner Couples

Very nice. Central to everything.one downside is you have to pay for daily parking.

By on Jul 23, 2019

Review comment responded on Jul 24, 2019

Good afternoon, Thank you very much for positive feedback and high score. Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Ottawa that brings our guests just a few steps away from must-see attractions and modern-day conveniences and it's great to know that this aspect of our hotel proved useful for your travelling needs. Thank you again for your review and we hope your next stay will be as pleasant as the previous one. Sincerely, Denisa Markusekova

3
Family

The hotel is great. But boy the bed and the PILLOWS are terrible!! Who could even think that those huge hard-like-rock pillows would be comfortable for anyone?! My whole family could not sleep on those beds and pillows and we all woke up tired and moody. The whole next day was ruined for us until we moved to the next city/hotel and finally slept and rested nicely. Change pillows and have different one in the room for people to be able to choose.

By on Jul 13, 2019

Review comment responded on Jul 17, 2019

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short due to the comfortability of the pillows. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Raman Virk

5
Family with small children Family

In downtown and walking distance to all the attractions

By on Jul 9, 2019

Review comment responded on Jul 11, 2019

Dear Abdul, Thank you for sharing your feedback and for the excellent rating of the hotel. We hope to welcome you back soon! Regards,

4
Family

It is modern and in a great location. Garage elevator did not work or out of service.

By on Jul 8, 2019

Review comment responded on Jul 22, 2019

Good afternoon, Thank you for taking the time to provide your feedback and for choosing One King West. Our location is one of the things we are very proud of about our hotel. We are pleased to hear your enjoyed our newly renovated bedrooms. I'm sorry to hear that your stay was disrupted by not working elevator. I apologize for this unsatisfactory experience and will communicate this feedback to the concerned staff, so we can work towards improving our services. Thank you again for sharing your experience and we hope you welcome you back. Sincerely, Denisa Markusekova

4
Everyone

By on Jun 27, 2019

Review comment responded on Jun 30, 2019

Dear guest, Thank you for the great review of the hotel! We hope to welcome you back soon. Regards,

4
Partner Couples

Pleasant stay. \would stay here again on future trips to Ottawa.

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Dear guest, We are delighted to hear that you enjoyed your time at the Novotel and want to thank you for taking the time to review your stay. We hope to welcome you back soon! Regards,

Novotel Ottawa City Centre

33 Nicholas St, Ottawa, ON K1N 9M7
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