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Desert Palms Hotel & Suites

3.0 out of 5.0

Recent guest reviews

They upgraded our hotel for free. Kids got a separate room with bunk beds and tv . The room was within our room . The room smelled a bit but wasn't too bad . The room was clean and nice . Breakfast was good and had waffle makers !

The room set up is odd-2 bedrooms connected by 2 joining bathrooms. You can hear the neighbors upstairs, every step they take, you can hear the doors closing from all of your neighbors on your same floor. We asked for bed bumpers for the kids, they brought up brand new bumpers that we had to build ourselves. Staff was not too helpful with shuttle or uber info to get to Disneyland.

The hotel itself is very nice, but our room wasn't quite what we expected. We arrived and paid the early check in fee of just over 40 bucks after the tax. After leaving the first floor, the hallways were incredibly warm - and then we entered our room....which was HOT. The air was turned off and our room was 81 degrees! We were also supposed to have two queen beds...our room had bunk beds and one queen bed. The refrigerator was also turned off and took forever just to get slightly cold inside...it didn't really keep our water cold like you'd expect. I really was expecting a better experience - especially for the price. The breakfast was convenient - although I do wish it had started before 6:30am :)

We had a great experience staying at your hotel. It made going to Disney so easy!

Very nice workers very clean and just a walk a away from Disneyland would go back

The hotel was great just a 10 minute walk to Disneyland. The rooms were a bit small but the beds were huge so we didn't mind it. And the staff was super friendly and helpful. I will definitely be staying there next time I need to go to Disneyland or anywhere in Anaheim.

Loved our room. Beautiful decor, large & very comfortable. Great breakfast room overlooking DCA. Food choices were very good & tasty. Short walk to Disneyland.

This hotel has pretty nice rooms, and is really clean. For the price we paid I was pleasantly surprised. The staff was friendly and helpful and the breakfast was great. The proximity to Disney was also a great perk, just a short walk.

great experience, great breakfast starts at 6:30 am, no charge for parking. I have stayed in many hotels around the area and I never went back to the same one since I was not satisfied. But I will definitely return to this one every time! Stayed with my husband, 5 year old, 1.5 yr old and 6 month old, and we all enjoyed it. When i checked in I asked for a crib and it was delivered to my room before I walked up! All hotels around the area charge for parking per day and have NO breakfast, but this place doesn't charge parking and the breakfast is buffet like serving eggs, sausage, potatoes, cereal, waffles, fruits, yogurt, doughnuts and other small pastries. LOVED IT

The hotel and the room were clean and pleasant. Sleeping in the room was a completely different story... we asked for a room away from the main street which had constant traffic even at night. We got a room facing the side of the hotel. We were woken up about every 45-60 minutes by either the A/C kicking on OR off which was very loud, the flush of someone's toilet or the slamming of a hotel room door in the hallway. The guests staying above us were running around the room until 0200. Needless to say, we did not get any sleep at all. We were also told prior to making a reservation that we could park there both days as we visited Disneyland even though we were staying one night. We were reassured that it would not be a problem. The morning of our checkout we asked for the parking permit for the day and were told that the hotel is sold out and we would not be able to park there as we were told before and there is nothing they can do :(((. This delayed our getting to the park due to having to park at the theme park parking garage and get shuttled to the park.

The hotel room is beautiful the breakfast and services were awesome .Thanks.

15-20 minute walk to Disneyland. Located close to Garden Walk shopping mall, across the street from IHOP Restaurant, two drug stores, convenience stores and down the street from convention center. Great complimentary breakfast with good variety of offerings. Front desk staff very pleasant. Rooms are not big but totally adequate. There were 4 of us for 3 nights with only carryon size luggage and we had plenty of room. Primary negative was that Wi-Fi was very slow; we never got better than 1MB download speed. We would stay there again.

Hotel staff was helpful and the room/lobby was clean. The heated pool and hot tub were nice to give the family a little break from the craziness and heat of Disneyland. The Disneyland park is in close proximity to the hotel (about a 10 minute walk). I had no complaints. A nice experience. Would stay again.

It was so so, a bit on the low end. More like a Laquinta. I would rate it it below a holiday inn. It was ok, but not for the price.

Nice hotel with good amenities. Proximity to the entrance to Disneyland is a plus! Rooms with views are wonderful to view the nightly fireworks.

Right next to Disneyland although you still have to walk some distance to reach the entrance (too bad there's no back door to the park!). Staff was efficient and helpful. We were upgraded to a 'suite' which provided an extra bed which was thrilling for us as my son and I were sharing a bed the rest of the trip. Lots of outlets for charging devices. VERY comfortable beds: best of our entire trip! Underground parking. Hot breakfast buffet provided although quality varied.

The waffle iron for the breakfast had a screw holding it on that burns your thumb when you lifted the handle. The staff and the hotel manager could not careless about the injury it caused a member of my family. They offered no assistance. When pressed the weekend manager offered the name of the hotel manager who would not be in until a day after we checked out. Then she offered a clinic 'just a 10 minute drive away". When we told he we didn't have a car she almost shrugged as she turned away..

Never booking there again. Poor customer service.

I love staying here because it's walking distance to Disneyland. They offer free breakfast . Since my family and I were returning guests they gave us a handwritten card thank you card for returning to stay with them . I thought this was a nice gesture with a free coupon drink

Staff was awesome! Location was excellent. Hot tub kinda smelled like feet. Pillows weren't great. Nice bathrooms! Complimentary breakfast was good. Overall a good place to stay!

Room options

Deluxe Studio Suite

Queen 2 | Sleeps 6

Suite, 1 Bedroom (with Bunk Beds)

King 1 | Sleeps 6

Suite, 2 Bedrooms, 2 Bathrooms

Queen 4 | Sleeps 8

Deluxe Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Desert Palms Hotel & Suites

Everyone (26) Business (18) Couples (37) Family (226) Friends (7) Other (6)
4

nice hotel next to disneyland

Everyone

They upgraded our hotel for free. Kids got a separate room with bunk beds and tv . The room was within our room . The room smelled a bit but wasn't too bad . The room was clean and nice . Breakfast was good and had waffle makers !

By , from hillsboro oregon on Aug 23, 2017

3

it's ok

Everyone

The room set up is odd-2 bedrooms connected by 2 joining bathrooms. You can hear the neighbors upstairs, every step they take, you can hear the doors closing from all of your neighbors on your same floor. We asked for bed bumpers for the kids, they brought up brand new bumpers that we had to build ourselves. Staff was not too helpful with shuttle or uber info to get to Disneyland.

By on Aug 21, 2017

4

nice hotel, close to the convention center

Everyone

The hotel itself is very nice, but our room wasn't quite what we expected. We arrived and paid the early check in fee of just over 40 bucks after the tax. After leaving the first floor, the hallways were incredibly warm - and then we entered our room....which was HOT. The air was turned off and our room was 81 degrees! We were also supposed to have two queen beds...our room had bunk beds and one queen bed. The refrigerator was also turned off and took forever just to get slightly cold inside...it didn't really keep our water cold like you'd expect. I really was expecting a better experience - especially for the price. The breakfast was convenient - although I do wish it had started before 6:30am :)

By , from Lake Geneva, WI on Aug 4, 2017

5
Everyone

We had a great experience staying at your hotel. It made going to Disney so easy!

By , from Colorado Springs, CO on Jul 29, 2017

5

very nice and clean hotel

Everyone

Very nice workers very clean and just a walk a away from Disneyland would go back

By on Jul 9, 2017

5

disney weekend

Everyone

The hotel was great just a 10 minute walk to Disneyland. The rooms were a bit small but the beds were huge so we didn't mind it. And the staff was super friendly and helpful. I will definitely be staying there next time I need to go to Disneyland or anywhere in Anaheim.

By on May 23, 2017

5

great hotel near disneyland!!

Everyone

Loved our room. Beautiful decor, large & very comfortable. Great breakfast room overlooking DCA. Food choices were very good & tasty. Short walk to Disneyland.

By , from El Cajon, CA on May 12, 2017

4
Everyone

This hotel has pretty nice rooms, and is really clean. For the price we paid I was pleasantly surprised. The staff was friendly and helpful and the breakfast was great. The proximity to Disney was also a great perk, just a short walk.

By on May 12, 2017

5

will stay again

Everyone

great experience, great breakfast starts at 6:30 am, no charge for parking. I have stayed in many hotels around the area and I never went back to the same one since I was not satisfied. But I will definitely return to this one every time! Stayed with my husband, 5 year old, 1.5 yr old and 6 month old, and we all enjoyed it. When i checked in I asked for a crib and it was delivered to my room before I walked up! All hotels around the area charge for parking per day and have NO breakfast, but this place doesn't charge parking and the breakfast is buffet like serving eggs, sausage, potatoes, cereal, waffles, fruits, yogurt, doughnuts and other small pastries. LOVED IT

By , from San Francisco Bay on Apr 28, 2017

2

clean but very noisy

Everyone

The hotel and the room were clean and pleasant. Sleeping in the room was a completely different story... we asked for a room away from the main street which had constant traffic even at night. We got a room facing the side of the hotel. We were woken up about every 45-60 minutes by either the A/C kicking on OR off which was very loud, the flush of someone's toilet or the slamming of a hotel room door in the hallway. The guests staying above us were running around the room until 0200. Needless to say, we did not get any sleep at all. We were also told prior to making a reservation that we could park there both days as we visited Disneyland even though we were staying one night. We were reassured that it would not be a problem. The morning of our checkout we asked for the parking permit for the day and were told that the hotel is sold out and we would not be able to park there as we were told before and there is nothing they can do :(((. This delayed our getting to the park due to having to park at the theme park parking garage and get shuttled to the park.

By on Apr 27, 2017