Breakfast was ready early. Staff was friendly. Hot tub wasn't working. Coffee maker in room wasn't working. Elevator got stuck and wouldn't leave third floor. Hallway smelled strongly of marijuana. Room was clean and bed was comfortable. Location convenient to interstate.
The front desk was friendly and the process was easy. The halls and elevator area need to be cleaned better. There was also a loud party with strope lights etc on the 3rd floor!
The entrance and hallways were shabby and in disrepair, but the room was nice. The elevator sounded like it was going to break at any second. The breakfast attendants were very efficient and organized.
Is a very clean place ..staff are very nice..only thing i would suggest.is to label all food displayed during breakfast.. Iam vegetarian and i accidently ate sausage in the croc pot with white grits?
Horrible worst place I’ve ever stayed. Room was unacceptable and the breakfast was terrible.
no micowave to heat my food,ask for handacap room ,hard to get out of bath tub.
Front desk gave us water upon arrival. That was a plesant surprise
My main complaint - they have charged my credit card the full 6 days where I thought they will do it after I checked out - I did not get my refund yet - I need to wait 15 days after I checked after the first night - So if this is this kind of practice I will advise to stay away - Breakfast has no healthy choices - only white bread and white bagel served - No fruit but it shows fresh fruits on their ad -
Hotel is nice but the walks are thin. Heard the TV from the room next to us and her whole telephone conversation at 6 am. Able to hear everything in the parking lot and we were on the second floor.
Was under construction . Breakfast can use few more choices
GM, Dipan Patel and associates took very good care of us even with all the remodeling that is being done. We were there Nov.2016, Jan 2017 and will be staying there again due to parents in nursing home and family in Merrillville. It is along drive from Pennsylvania and we are happy we found this hotel and can't wait to see the finished remodeling. Thank you, Rosie Simpson and Bill Simpson room 210
Remodeling in progress. Room was clean. Mirrors were not hung yet and sitting on floor. Refrigerator didn't work.
Gross hotel. The whole place stunk and paint was peeling off the walls. The pillows were flat and the front desk only had 2 extras!!! Our toilet clogged after every flush. Went down to breakfast to find they had no juice left no waffle mix left and the sausage did not taste like sausage final straw was when I went to eat my bagel and the cream cheese and peanut butter were expired in April!!!!!!
I checked into a non-smoking room only to find cigarette ashes on the floor , I guess housekeeping doesn't vacuum every day ! And my four days there my room keys had to be reset twice it's very aggravating to come back late at night and have to go to the front desk and the person working it has to call someone to help him . The breakfast was a joke it was cold in the waffles tasted like it was spoiled better. The hot tub is green in the bottom of the pool is full of sand and dirt .
Located within a leisurely stroll of Westfield Southlake Mall, Quality Inn is within a few miles (5 km) of Vibra Hospital of Northwestern Indiana. This 58-room hotel has in-room conveniences like refrigerators, microwaves, and coffee makers.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Guests of Quality Inn enjoy access to free WiFi in public areas, a business center, and coffee in a common area. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include free newspapers, laundry facilities, and a vending machine.
Breakfast was ready early. Staff was friendly. Hot tub wasn't working. Coffee maker in room wasn't working. Elevator got stuck and wouldn't leave third floor. Hallway smelled strongly of marijuana. Room was clean and bed was comfortable. Location convenient to interstate.
The front desk was friendly and the process was easy. The halls and elevator area need to be cleaned better. There was also a loud party with strope lights etc on the 3rd floor!
thank you for staying with us
The entrance and hallways were shabby and in disrepair, but the room was nice. The elevator sounded like it was going to break at any second. The breakfast attendants were very efficient and organized.
Is a very clean place ..staff are very nice..only thing i would suggest.is to label all food displayed during breakfast.. Iam vegetarian and i accidently ate sausage in the croc pot with white grits?
Horrible worst place I’ve ever stayed. Room was unacceptable and the breakfast was terrible.
Thank you for your stay and for leaving a review. Your comments are important as these will help us keep track of the things that we need to improve on. I am sorry for not meeting your expectations.Your feedback is extremely important to us as we strive to improve with each and every stay, thus, I have sent you a private message to get further details regarding this matter. Again, thank you for your feedback and I hope to hear from you soon. Sincerely, General Manager
no micowave to heat my food,ask for handacap room ,hard to get out of bath tub.
Front desk gave us water upon arrival. That was a plesant surprise
Thank you for choosing to stay with us! We are glad that you enjoyed our welcoming gift and we look forward to seeing you and your family again soon!
My main complaint - they have charged my credit card the full 6 days where I thought they will do it after I checked out - I did not get my refund yet - I need to wait 15 days after I checked after the first night - So if this is this kind of practice I will advise to stay away - Breakfast has no healthy choices - only white bread and white bagel served - No fruit but it shows fresh fruits on their ad -
Thank you for sharing your experience with us. Guest satisfaction is our number one goal at the Quality Inn. We work hard to have all guests needs met. I am sorry to hear that our Food was not up to your standards and we will look into making sure there is a wide variety of healthy options for our guests. We do hope in the future you will decide to come and give us a second chance. Best Regards
Hotel is nice but the walks are thin. Heard the TV from the room next to us and her whole telephone conversation at 6 am. Able to hear everything in the parking lot and we were on the second floor.
Thank you for your honest review. We appreciate your valuable feedback and will definitely come with a solution to make it more convenient for our guests. We assure you will have the best stay with us every time you check in. Thank you
Thank you for staying with us