Casino Hotels in Niagara Falls, NY

"Employees were so kind and friendly. It was a pretty quite place. I had a great time in my 2 days Niagara vocation. "

"The hotel itself was awesome, the rooms were clean and comfortable… the rooms are spacious!!!! But i do have one issue the front desk agents are rude and has no customer service quality, one of the lady there was having a bad day, she seem aggravated and her she talk to guest as if she gave birth to them, there were a two young lady sitting there just being robotic, and has no knowledge of the hotel service, when you ask them questions they pretend they can’t hear you. This hotel needs to train their front desk Agent proper customer service skills… They re representing the hotel and they have none !!!!!"

"My husband and I have been staying at this hotel for 5 years in a row. The room is always cleaned to the highest of standards, the staff is always extremely helpful and kind and will go out of their way to help you if needed. The breakfast was great. The location is right next to our favorite restaurant chain the Hard Rock Café and a short walk to the falls. We got engaged at the falls, and it holds such a dear place in our heart. We love it so much as well as the Hyatt at Niagara Falls, NY. Excellent place to get away. This was our first little honeymoon trip and they made us feel so special. We will continue to stay here each year we visit. Which is a yearly thing for us. No matter how many times we’ve been to the falls, we will always come back. It’s our home away from home and the Hyatt at Niagara Falls, NY certainly makes us feel that way. 10/10 experience every time. "