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Recent guest reviews

Got charged extra because of TGI Fridays. Will not stay there again

The location of the property is perfect for access to the falls. The hotels pool and spa services are amazing. The restaurants on site and near by gives you a variety. The casino Seneca Falls is across the street for adult entertainment and more.

Clean, friendly staff, amenities, club lounge, location and free parking

A lot of hidden fees and charges. Have to make requests multiple times for things such as extra bed paid for

Bathroom dirty when we got there. Part of the carpet was wet when we got there and the room smelled musty because of it. Asked for different room was told it was full - not buying it. No housekeeping the second day (to take away garbage and take out trash). there was a resort fee that was added on top of the payment to orbitz, but that may have been an oversight on my part.

I liked how it was centrally located within walking distance of a lot of stuff including the US/Canada border crossing. I just wish the US would take more pride in the cosmetics of city. I was very disappointed in the US side

It was terribly dirty the towels were wet and dirty upon check in

Front desk was rude and short. Don’t believe the casino credits!

Hotel was clean, in a great location and the staff was overly accommodating.

The front desk lady was great and friendly; Bob who was in the tour guide desk was not! I was disappointed also bcoz I heard noises in the hallway btw 9-9:30pm and around 3- 3:30am (Thursday morning) and woke me up! I got an email for my 0 bill bcoz I already paid online but my billing address was wrong! I will not recommend it and will not stay again next time!

I like that it was semi connected to the casino. The tunnel turned out to not quite be a tunnel

Staff was nice. Hotel was old dirty and outdated. We paid extra money to stay on a concierge floor only to be told that it was moved to the bottom floor in the lobby. We never got to use those services once. Broken shower door, socks black from the carpet, hair dryer blew cold air only.

3rd St Niagara Falls NY

Hotel highlights

  • Walking distance to Niagara Falls State Park and Aquarium of Niagara
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Niagara Falls, Sheraton Niagara Falls is a leisurely stroll from popular sights such as Observation Tower and Niagara Falls State Park. This 4-star hotel has 392 guestrooms and offers an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

There are ample dining options with 3 onsite restaurants, including TGI Fridays, which specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

Sheraton Niagara Falls's 392 rooms provide microwaves, refrigerators, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with pillow menus ensure a restful night. Safes, ironing boards, and desks are also standard.


Property features

At Sheraton Niagara Falls, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this spa hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 2 Queen Beds (Guest Room)

Queen 2 | Sleeps 4

Suite, 1 King Bed

King 1 | Sleeps 4

Suite

King 1 | Sleeps 7

Room, 1 King Bed (Concierge level)

King 1 | Sleeps 3

Guest reviews for Sheraton Niagara Falls

Everyone (38) Couples (8) Business (3) Family (10)
3
Everyone

Got charged extra because of TGI Fridays. Will not stay there again

By on Oct 22, 2019

5
Families

The location of the property is perfect for access to the falls. The hotels pool and spa services are amazing. The restaurants on site and near by gives you a variety. The casino Seneca Falls is across the street for adult entertainment and more.

By on Oct 16, 2019

4
Everyone

By on Oct 14, 2019

5
Partner Couples

Clean, friendly staff, amenities, club lounge, location and free parking

By on Sep 9, 2019

2
Families

A lot of hidden fees and charges. Have to make requests multiple times for things such as extra bed paid for

By on Sep 3, 2019

5
Everyone

By on Aug 27, 2019

1
Families

Bathroom dirty when we got there. Part of the carpet was wet when we got there and the room smelled musty because of it. Asked for different room was told it was full - not buying it. No housekeeping the second day (to take away garbage and take out trash). there was a resort fee that was added on top of the payment to orbitz, but that may have been an oversight on my part.

By on Aug 26, 2019

Review comment responded on Aug 27, 2019

We do sincerely apologize about the conditions of your room. We assure you this is not a common occurrence and will be handled properly. If there is anything we can do for you, please do reach out. Thank you.

5
Partner Couples

I liked how it was centrally located within walking distance of a lot of stuff including the US/Canada border crossing. I just wish the US would take more pride in the cosmetics of city. I was very disappointed in the US side

By on Aug 25, 2019

5
Everyone

By on Aug 20, 2019

1
Families

It was terribly dirty the towels were wet and dirty upon check in

By on Aug 14, 2019

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