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Recent guest reviews

The property was very clean and well kept up.

Good location

located in a nice neighborhood

Based on the reviews my family and I was very hesitant staying here but it was a great stay. We had a problem with our flight and Cherrel (not sure if I spelled it correctly) was able to resolve the problem quickly. Now let's talk about the hotel itself, it is an 8.5/10 why not 10 because the vibe of the hotel was very heavy so renovating would be a great idea. The rooms are very dark even when the 3 lamps were on, but the beds were super comfortable 9/10. The room's bathroom was great and lit well, however, turning on the shower was. a little confusing but we got it 9/10. The hallway carpets need to change it gave kid party more than mature and relax, and the yellow door panels was not it. The pool was okay but need a lot of maintenance. The stairs to get in and out of the pool felt very wobbly and unsafe, so I got out the pool the old fashion way. The pool was just very dated so we left under 10 minutes. Overall the stay was well, but would I stay again? Yes if renovation is done I expected more from a the Marriott since I've stayed at many of there chain hotels. However, in the future I hope to see them make these changes, so the hotel can match the great job that the staff does. Housekeeping did a great job in our room so they also get a 10/10

Friendly staff and convenient to Casino

The hotel was great how ever my room was not as upto date as others. I had one outlet on a lamp between the beds. Other rooms had more outlets and usb charging outlets as well. The heating and cooling system had not been updated like the other rooms either. But overall it was still a great room

It was walking distance to the places we wanted to visit.

The hallway smells, the carpet is old and smelly. We called the front desk cause of loud noises and people in the hallway and elevator from 1am till 2:30.. non stop and they can’t do anything about it. Very poor customer service.

Great stay can walk to all attractions. Pool and Hot tubs were clean and very nice indoor heated pool was refreshing. Would stay again for sure.

I liked location and easy access to surrounding attractions. We stayed 3 nights so it would have been nice to have toom cleaned after night 2 as no extra towels and trash was an issue.

Nice location

Everything was close😊

Great hotel a lot to do great area many things to see within walking distance would stay again

This hotel is terribly ran down. The hotel rooms were so dirty I wouldn’t let my son play on the floor. This hotel needs to be updated and for what they charge a night I don’t understand where the money is going. Our floor was leaking water from underneath the rug when I put a towel down to try to soak it up it was dark brown water. The shower door wouldn’t even open and close half the time and the swimming pool has a ring of dirt around it. Totally disgusting and to top off the trip try adding 20 a night for parking and 10 a night for the “amenities” I’ll never stay here again.

The front desk lady was very cordial, efficient and accommodating. Her name tag was Jan’ell and she is a jem. We arrived very early and went to store our bags until the check in time. Jan’ell took my cell phone number and texted me when our room was ready before noon.

This hotel had the most to offer in the area. Which isn’t saying much, but I’m sure it’s due to covid. The pool walls were black. The shower walls were moldy. I can see where this is normally a nice hotel. But like everyone else, staffing is short and it’s evident here.

3rd St Niagara Falls NY

Hotel highlights

  • Close to Fallsview Indoor Waterpark
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Located in Downtown Niagara Falls, Sheraton Niagara Falls is adjacent to Seneca Niagara Resort & Casino and within a 10-minute walk of other popular attractions like Niagara Falls State Park. This 4-star hotel has 391 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour gym.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can sip a beverage at the coffee shop/cafe.


Rooms

Guests can expect to find 42-inch TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.


Property features

Sheraton Niagara Falls features an indoor pool, a 24-hour gym, and conference space. Self parking is offered for USD 21.60 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a computer station, and express check-out.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Sheraton Niagara Falls

Everyone (26) Couples (11) Family (26)
5
Everyone

The property was very clean and well kept up.

By on Nov 12, 2022

Review comment responded on Nov 13, 2022

Dear Gary,It was a pleasure hosting you at Sheraton Niagara Falls! We're glad our attention to cleanliness impressed you, and we look forward to your next visit.

1
Everyone

By on Sep 27, 2022

3
Family

Good location

By on Sep 6, 2022

Review comment responded on Sep 8, 2022

Dear Jihong,Thank you for sharing your comments with us. We are happy to hear that you enjoyed your overall visit and appreciated our excellent location. It was a pleasure hosting you, and we hope to see you again soon!

4
Family

located in a nice neighborhood

By on Aug 28, 2022

Review comment responded on Aug 30, 2022

Dear Donald,Thank you! We are delighted to know that you appreciated our pleasant and convenient location. Happy travels to you, and we hope to see you again soon!

4
Everyone

By on Aug 10, 2022

4
Family

Based on the reviews my family and I was very hesitant staying here but it was a great stay. We had a problem with our flight and Cherrel (not sure if I spelled it correctly) was able to resolve the problem quickly. Now let's talk about the hotel itself, it is an 8.5/10 why not 10 because the vibe of the hotel was very heavy so renovating would be a great idea. The rooms are very dark even when the 3 lamps were on, but the beds were super comfortable 9/10. The room's bathroom was great and lit well, however, turning on the shower was. a little confusing but we got it 9/10. The hallway carpets need to change it gave kid party more than mature and relax, and the yellow door panels was not it. The pool was okay but need a lot of maintenance. The stairs to get in and out of the pool felt very wobbly and unsafe, so I got out the pool the old fashion way. The pool was just very dated so we left under 10 minutes. Overall the stay was well, but would I stay again? Yes if renovation is done I expected more from a the Marriott since I've stayed at many of there chain hotels. However, in the future I hope to see them make these changes, so the hotel can match the great job that the staff does. Housekeeping did a great job in our room so they also get a 10/10

By on Jul 29, 2022

Review comment responded on Aug 1, 2022

Dear Jillian, Thank you for sharing your wonderful experience at Sheraton Niagara Falls. It was an honor hosting your stay, and we cannot wait until you return for an even better time.

5
Family

Friendly staff and convenient to Casino

By on Mar 19, 2022

Review comment responded on Mar 19, 2022

Dear Art, Our team enjoyed hosting you at Sheraton Niagara Falls. It's wonderful that our friendly hospitality and convenient location in Niagara Falls were a couple of highlights of your stay. Safe travels, and we hope to see you again!

4
Business Business

The hotel was great how ever my room was not as upto date as others. I had one outlet on a lamp between the beds. Other rooms had more outlets and usb charging outlets as well. The heating and cooling system had not been updated like the other rooms either. But overall it was still a great room

By on Feb 13, 2022

Review comment responded on Feb 15, 2022

Dear Lauren, Thanks for visiting us. We're thrilled that, overall you had a wonderful stay with us at Sheraton Niagara Falls! We look forward to seeing you again once we have completed all of our renovations.

5
Family

It was walking distance to the places we wanted to visit.

By , from LaFollette on Dec 30, 2021

Review comment responded on Jan 1, 2022

Dear Kimberly, We were happy to provide you with convenient accommodations, and we're glad your overall stay was enjoyable. The next time you're in town, please come see us again at Sheraton Niagara Falls!

3
Everyone

By on Dec 29, 2021

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