Location was great. Casino is across the street and Niagara Falls are a close distance.
Quick check in. Parking on hotel property and convenient. Walkable to Niagara Falls state park and all neighboring restaurants. Access to gym and pool. Quiet and clean rooms
All night and morning dogs barking .... also walls not good, you can hear next door and upstairs.. You have to pay parking. Rooms not good.
Scheduling pool/hot tub use was nice in these COVID times. The room was clean. Communication about changes made for current circumstances were excellent. All intereactions with staff were kind and professional.
Family of 4 stayed In August during Covid. Hotel took all precautions.
Nice, clean place. Friendly staff. Very attentive and amicable.
The room was dirty… I had to dust it myself… The second day I had to ask the maid to borrow the vacuum and she gave it to me… I have never in all my years of travel had to vacuum and clean a room during my vacation stay
The room was clean and the attendants were very helpful and friendly. What we loved the most was everything from the falls to restaurants and shopping, only a 5 minute walk. Not to mention the casino is right across the street, ( they have an underground walkway there but that was temporarily closed. The only downer are the hidden fees. Expect to pay an additional $20/day parking, and over $50/day in misc tourism taxes.
It would have been 5 stars except I couldn’t get over that the hotel let their front revolving door stay sooo dirty!! Especially during covid i would like to see someone disinfecting and cleaning things like doors and elevators. The staff was nice and helpful.
Too many extra fees. They add about 70 dollars more in extra fees other than taxes and room occupancy.
Under the circumstances of traveling during this Covid 19 pandemic everyone at the hotel did a great job accommodating our needs. The pool area was well run with time slots allotted for families. Would go back again for sure.
Considering all that is going on with Covid 19 I think they did a good job. I am not used to remembering to get extra coffee cups and coffee from front desk. I would stay again and hopefully when all this is over.
Staff excellent! Location convenient. Food at Rainforest Cafe enjoyable.
Located in Downtown Niagara Falls, Sheraton Niagara Falls is adjacent to Seneca Niagara Resort & Casino and within a 10-minute walk of other popular attractions like Observation Tower. This 4-star hotel has 391 rooms and welcomes guests with 3 restaurants, an indoor pool, and a 24-hour fitness center.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Sheraton Niagara Falls's 391 rooms provide microwaves, refrigerators, and coffee makers. 42-inch TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, free bottled water, and safes.
Guests staying at Sheraton Niagara Falls enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is offered for USD 21.60 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
Location was great. Casino is across the street and Niagara Falls are a close distance.
Quick check in. Parking on hotel property and convenient. Walkable to Niagara Falls state park and all neighboring restaurants. Access to gym and pool. Quiet and clean rooms
An incredible stay often starts with a seamless check-in, and we're thrilled to hear that this was the case for you! We're also glad you could easily enjoy the convenience of our location, as well as our on-site facilities. We look forward to delivering another clean and comfortable room, so come and see us again at Sheraton Niagara Falls.
All night and morning dogs barking .... also walls not good, you can hear next door and upstairs.. You have to pay parking. Rooms not good.
Dear Matt, All feedback is welcome and appreciated, so thank you for sharing. We're very sorry that you did not have the relaxing visit you were hoping for due to some noise disturbances, and we wish you would have informed us while you were still here. Nevertheless, we value your input and will do better at enforcing our quiet hours moving forward. We will also seize all opportunities to improve our accommodations. Thank you for your time and all the best.
Scheduling pool/hot tub use was nice in these COVID times. The room was clean. Communication about changes made for current circumstances were excellent. All intereactions with staff were kind and professional.
Your experience is one that we work hard to provide, so thank you for taking the time to leave us a review. You can always depend on us for clean, cozy rooms and top-notch service. Thank you for choosing Sheraton Niagara Falls for your visit to the area. We hope you'll keep us in mind for the next time you're in town!
Dear Dan, Thank you for making Sheraton Niagara Falls a part of your trip. We're so pleased our location was ideal for your plans, and we invite you to stay with us again should you be back in the area.