The hallway smells, the carpet is old and smelly. We called the front desk cause of loud noises and people in the hallway and elevator from 1am till 2:30.. non stop and they can’t do anything about it. Very poor customer service.
Great stay can walk to all attractions. Pool and Hot tubs were clean and very nice indoor heated pool was refreshing. Would stay again for sure.
I liked location and easy access to surrounding attractions. We stayed 3 nights so it would have been nice to have toom cleaned after night 2 as no extra towels and trash was an issue.
Nice location
Everything was close😊
Great hotel a lot to do great area many things to see within walking distance would stay again
This hotel is terribly ran down. The hotel rooms were so dirty I wouldn’t let my son play on the floor. This hotel needs to be updated and for what they charge a night I don’t understand where the money is going. Our floor was leaking water from underneath the rug when I put a towel down to try to soak it up it was dark brown water. The shower door wouldn’t even open and close half the time and the swimming pool has a ring of dirt around it. Totally disgusting and to top off the trip try adding 20 a night for parking and 10 a night for the “amenities” I’ll never stay here again.
The front desk lady was very cordial, efficient and accommodating. Her name tag was Jan’ell and she is a jem. We arrived very early and went to store our bags until the check in time. Jan’ell took my cell phone number and texted me when our room was ready before noon.
This hotel had the most to offer in the area. Which isn’t saying much, but I’m sure it’s due to covid. The pool walls were black. The shower walls were moldy. I can see where this is normally a nice hotel. But like everyone else, staffing is short and it’s evident here.
Not worth the $$
Maintained like a motel. Sheets and mattresses stained very badly. No room service. Smelled smoke in places
Location. Parking there is expensive.
This is the second year in a row we stayed here...we love how close it is to the falls...it houses the Rainforest cafe...which our 5 year old loved
N/a
I don't like the hidden charges, the hotel was dirty and the view of my room terrible, who wants to see out the window the roof of the building? Very expensive for the service, it’s outdated.. only good thing swimming pool
We enjoyed restaurants, pool, and the convenience.
Staff was friendly. Hotel was very clean.
I could not sleep all night because of random people
Located in Downtown Niagara Falls, Sheraton Niagara Falls is adjacent to Seneca Niagara Resort & Casino and within a 10-minute walk of other popular attractions like Observation Tower. This 4-star hotel has 391 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour gym.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can sip a beverage at the coffee shop/café.
All of Sheraton Niagara Falls's 391 rooms are soundproofed and have an array of amenities, including microwaves, refrigerators, and coffee makers. 42-inch TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, safes, and ironing boards. Housekeeping is available on request.
Guests staying at Sheraton Niagara Falls enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 21.60 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
The hallway smells, the carpet is old and smelly. We called the front desk cause of loud noises and people in the hallway and elevator from 1am till 2:30.. non stop and they can’t do anything about it. Very poor customer service.
Great stay can walk to all attractions. Pool and Hot tubs were clean and very nice indoor heated pool was refreshing. Would stay again for sure.
Dear Stuart, Thanks for visiting Sheraton Niagara Falls! Our property features an unbeatable location, just steps away from the Falls. We're so glad to hear you enjoyed Reef Beach Club, which just happens to also be Niagara's largest indoor pool! On behalf of our team, we look forward to welcoming you back again in the future.
I liked location and easy access to surrounding attractions. We stayed 3 nights so it would have been nice to have toom cleaned after night 2 as no extra towels and trash was an issue.
Dear Andrea, Thank you for taking the time to share your comments with us. It is wonderful to know that you enjoyed our convenient location. Our housekeeping policies have been adjusted in order to help protect the health of our guests and staff, and we hope you can understand the need for this. All the best, and we hope to see you again in the future for another visit!
Nice location
Dear Sandy, Our location is second to none and we are thrilled that you were able to enjoy it. We hope you made plenty of amazing memories exploring the area. Anytime you need another wonderful getaway, count on Sheraton Niagara Falls again to deliver.
Everything was close😊
Dear Carmen, Thank you for choosing Sheraton Niagara Falls to host your stay. We are delighted to see that you found our location convenient for exploring the local area and we trust your room was to your liking. Please come back and see us again when you are next in the area.
Great hotel a lot to do great area many things to see within walking distance would stay again
Dear Shawn, We were so pleased to receive the excellent rating of your visit to Sheraton Niagara Falls. It's wonderful to know that our accommodations exceeded your expectations and you enjoyed our convenient location close to many of the area's attractions. There's nothing we like better than to hear our guests will be returning to stay with us. We'll look forward to hosting you again the next time you are visiting beautiful Niagara Falls.
This hotel is terribly ran down. The hotel rooms were so dirty I wouldn’t let my son play on the floor. This hotel needs to be updated and for what they charge a night I don’t understand where the money is going. Our floor was leaking water from underneath the rug when I put a towel down to try to soak it up it was dark brown water. The shower door wouldn’t even open and close half the time and the swimming pool has a ring of dirt around it. Totally disgusting and to top off the trip try adding 20 a night for parking and 10 a night for the “amenities” I’ll never stay here again.
Dear Jill, We are saddened to hear about your experience. This is not indicative of the quality stay we wish to provide and we would like to apologize for falling short. Rest assured that we will discuss your comments to ensure that our accommodations are in top-notch condition. Our team is always available to help resolve any issue you may encounter and would've loved to find a solution during your visit. We have scheduled renovations for the future and would love to welcome you back to experience the exciting changes coming.
The front desk lady was very cordial, efficient and accommodating. Her name tag was Jan’ell and she is a jem. We arrived very early and went to store our bags until the check in time. Jan’ell took my cell phone number and texted me when our room was ready before noon.
Dear Colette, Our friendly staff works hard to ensure all our guests feel welcome and will be proud you appreciated their exceptional service. Thank you for the lovely review! Please come see us again soon at Sheraton Niagara Falls.
This hotel had the most to offer in the area. Which isn’t saying much, but I’m sure it’s due to covid. The pool walls were black. The shower walls were moldy. I can see where this is normally a nice hotel. But like everyone else, staffing is short and it’s evident here.
Not worth the $$
We are sorry that we were unable to provide you a five-star experience. It's always our goal to provide great value. Please give us another shot next time you are in the area.
Dear Edwin, Thank you for the feedback and for staying with us. Please accept our sincere apologies that we failed to meet your expectations. What you have explained is in no way reflective of our standards and your comments will be used as a training tool moving forward. Additionally, our hotel will be undergoing renovations in 2022. We hope you'll consider staying with us again once our renovations are complete.