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Sheraton Niagara Falls

4.0 out of 5.0

Recent guest reviews

Overall stay was great, just didn't like the appearance of the hotel walls. It looked really run down and dirty on the 3rd floor where we stayed.

Great hotel with plenty of amenities. Our room and the facilities were clean and well kept. We were also upgraded to a king suite, which was a very pleasant surprise. Tunnel connection to the casino is very convenient and the location is just a short walk to the falls. Would definitely stay again!

Location is Perfect. Also parking is freely allowed to enter and exit as many as I want. Clean and Comfort room with free water and coffee. Breakfast was good too.

I booked the Sheraton at the Falls because of it's close proximity to the falls. It took us less than 10 minutes to walk there straight down the street. The hotel itself is very nice and seems to be under renovations. The pool area is new and beautiful! There is a large pool, 2 very large hot tubs, a shark and ray tank and a reef tank. It was very cool! The rooms were updated and comfortable. They didn't have any King size beds like I requested so we were upgraded with Club access. The Club is basically just a room with tv, couches, a Happy Hour and a breakfast but it was nice to have. It was also open 24 hours and an employee showed us where he stocked some cereal for midnight snacks. All the staff were incredibly friendly and the front desk staff went out of their way to be helpful. I would definitely stay at this hotel again and I highly recommend it.

The hotel was nice but every time a door shut it was as if it was being slammed. Woke up early because of that issue. Woke up at 7:30am to the sound of someone using a drill or sawzal.

All weekend they put fraudulent charges on my card and they told me it was straightened out but the total charges were 200$. But when I asked why I was never refunded they said my room smelled like marijuana and they said they would not refund me my money I don't smoke I didn't smoke and they showed me no proof Of this which they said they would. This is a multi billion dollar corporation and I make less than a 100k a year I felt bullied and deprived of my manhood they just took my money and I can't do anything about it!

It was a nice place but dated. Carpets ripped in hallways ,rooms furniture old.

there was a horrible odor on our floor (6th). as soon as you got off of the elevator it hit you! same odor in our room. I complained to the front desk who told me they would talk to the manager about it - they never asked for my name, or anything in order to get back to me about what was going on. it was never taken care of. Not happy about that at all.

Bkfast not included and that sucks. So didn't like thst

We had no issues. great location Having two great restaurants within the hotel was a definite plus.

Nice, comfortable & clean. Stayed for overnight. Easy access to Casino, restaurants & free parking. Also gave some play money for casino.

The stay was ok. A bit noisy if you stay towards the front side of the building and have a fire alarm go off in the morning.

Nice hotel, friendly staff. Clean, comfortable room. No view of the falls, but it's only a short walk to see them. TGIFriday's food was good with good service and fair prices. Pet friendly. I would go back.

Everything was perfect. Except the swimming pool was closed for maintenance. Make sure to check the swimming pool availability before check in.

We stayed at this hotel for New Years Eve. The staff as extremely helpful and friendly. However, it would have been nice it there were some type of easy transportation to the Canada side of niagara falls. Easy access to the Seneca falls casino, right across the way, and about a 5 minute drive to the Niagara falls outlets.

Staff was very friendly and the hotel was convenient to most all falls adventures

We booked at the Sheraton given it's location to the Falls. Upon arrival, the hotel appeared run down compared to other Sheraton locations we've stayed at. Room was fine, but nothing special. Some construction in our wing was underway. Staff was very courteous and provided good information for getting around and seeing the sights.

All things positive, only thing is that I did not find it a good value for money.

Location is absolutely perfect! Walking distance to falls, casino, restaurants and Rainbow Bridge. TGI Fridays is right there for breakfast, lunch or dinner. Starbucks is right there for other times! Pool was very nice. Hotel was clean. Staff were very helpful and concierge desk staff were PARTICULARLY helpful! Hotel even gives you vouchers for casino play! How great is that? If I had to give any complaint at all.... it would be that there are no drapes or blinds for the window (only sheers). We had the casino lights all night long!

Had handicapped room. Chair placed in front of the door could not get in with out help

300 3rd St Niagara Falls NY

Hotel highlights

  • Walking distance to American Falls and Aquarium of Niagara
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Downtown Niagara Falls, Sheraton Niagara Falls is adjacent to Conference Center Niagara Falls and within a 10-minute walk of other popular attractions like Observation Tower. This 4-star hotel has 392 guestrooms and offers a casino, an indoor pool, and a 24-hour fitness center. Niagara Falls State Park is 0.8 mi (1.3 km) from this centrally located Niagara Falls hotel.


Dining

There are ample dining options with 4 onsite restaurants, including TGI Fridays, which specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

The 392 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi. Hair dryers, safes, and ironing boards are also standard.


Property features

Sheraton Niagara Falls features a casino, an indoor pool, and a 24-hour fitness center. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include 2 spa tubs, free WiFi in public areas, and 7 meeting rooms.

Guest reviews for Sheraton Niagara Falls

Everyone (11) Business (3) Couples (4) Family (3)
5

construction

Everyone

Overall stay was great, just didn't like the appearance of the hotel walls. It looked really run down and dirty on the 3rd floor where we stayed.

By , from amherst ny on Apr 8, 2018

Review comment responded on Apr 10, 2018

My apologize for the construction on the 3rd floor and thank you for being patient. We look forward to seeing you again once completed.

5

great location

Everyone

Great hotel with plenty of amenities. Our room and the facilities were clean and well kept. We were also upgraded to a king suite, which was a very pleasant surprise. Tunnel connection to the casino is very convenient and the location is just a short walk to the falls. Would definitely stay again!

By , from Altoona, PA on Oct 30, 2017

Review comment responded on Nov 28, 2017

Thank you for the wonderful review! It is great to hear that you enjoyed your stay so much and would stay again. We are pleased to hear that you enjoyed our closeness to the Falls and the Seneca Niagara Resort and Casino. We look forward to your next visit!

5

perfect location. clean and comfort room

Everyone

Location is Perfect. Also parking is freely allowed to enter and exit as many as I want. Clean and Comfort room with free water and coffee. Breakfast was good too.

By , from New York, NY on Oct 4, 2017

Review comment responded on Nov 28, 2017

Thank you for the wonderful review. We are pleased to hear you enjoyed your stay and our convenient location. We look forward to your next stay with us.

5

convenient location and great hotel

Everyone

I booked the Sheraton at the Falls because of it's close proximity to the falls. It took us less than 10 minutes to walk there straight down the street. The hotel itself is very nice and seems to be under renovations. The pool area is new and beautiful! There is a large pool, 2 very large hot tubs, a shark and ray tank and a reef tank. It was very cool! The rooms were updated and comfortable. They didn't have any King size beds like I requested so we were upgraded with Club access. The Club is basically just a room with tv, couches, a Happy Hour and a breakfast but it was nice to have. It was also open 24 hours and an employee showed us where he stocked some cereal for midnight snacks. All the staff were incredibly friendly and the front desk staff went out of their way to be helpful. I would definitely stay at this hotel again and I highly recommend it.

By , from NH on Apr 29, 2017

3

loud

Everyone

The hotel was nice but every time a door shut it was as if it was being slammed. Woke up early because of that issue. Woke up at 7:30am to the sound of someone using a drill or sawzal.

By on Apr 24, 2017

1

robbing me blind

Everyone

All weekend they put fraudulent charges on my card and they told me it was straightened out but the total charges were 200$. But when I asked why I was never refunded they said my room smelled like marijuana and they said they would not refund me my money I don't smoke I didn't smoke and they showed me no proof Of this which they said they would. This is a multi billion dollar corporation and I make less than a 100k a year I felt bullied and deprived of my manhood they just took my money and I can't do anything about it!

By , from norton, ohio on Jan 19, 2017

3
Everyone

It was a nice place but dated. Carpets ripped in hallways ,rooms furniture old.

By , from pittsburgh on Oct 24, 2016

3
Everyone

there was a horrible odor on our floor (6th). as soon as you got off of the elevator it hit you! same odor in our room. I complained to the front desk who told me they would talk to the manager about it - they never asked for my name, or anything in order to get back to me about what was going on. it was never taken care of. Not happy about that at all.

By on Oct 11, 2016

3

hotel is nice. bkfast not included

Everyone

Bkfast not included and that sucks. So didn't like thst

By on Aug 1, 2016

4

nice hotel close to the falls

Everyone

We had no issues. great location Having two great restaurants within the hotel was a definite plus.

By , from PITTSBURGH, PA on Jun 13, 2016