Sheraton Niagara Falls in Niagara Falls | Hotel Rates & Reviews on Orbitz

Dining

There are ample dining options with 3 onsite restaurants, including TGI Fridays, which specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.

Rooms

Sheraton Niagara Falls's 392 rooms provide microwaves, refrigerators, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with pillow menus ensure a restful night. Safes, ironing boards, and desks are also standard.

Property features

At Sheraton Niagara Falls, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this spa hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed (Guest Room)

King 1 | Sleeps 3

$79* Per night/room Oct 27 - Oct 28

Room, 2 Queen Beds (Guest Room)

Queen 2 | Sleeps 4

Suite, 1 King Bed

King 1 | Sleeps 4

Suite

King 1 | Sleeps 7

Room, 1 King Bed (Concierge level)

King 1 | Sleeps 3

Arrivals + Departures

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

Check-in starts at 4 PM and ends at midnight
Check-out: 11:00 AM

Payment types

Pets

This property welcomes pets for free
Dogs only
Pet weight must not exceed 40 lbs

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, Mastercard, and Visa.
Debit cards aren't accepted.
Pool access available from 7:00 AM to 11:00 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

Resort fee: USD 32.35 per accommodation, per night

The resort fee includes:

Internet access
In-room coffee
Parking
Additional inclusions

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: USD 19.70 per person (approximately)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Sheraton Falls Niagara Falls NY Hotel
Sheraton Hotel Falls
Niagara Falls Sheraton
Sheraton Hotel Niagara Falls
Sheraton Niagara Falls
Sheraton On The Falls Hotel Niagara Falls
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Niagara Falls NY
Sheraton Falls Niagara Falls
Sheraton At The Falls Hotel Niagara Falls
Sheraton Niagara Falls Hotel
Sheraton at the Falls Niagara Falls NY
Sheraton at the Falls
Sheraton Niagara Falls Hotel
Sheraton Niagara Falls Niagara Falls
Sheraton Niagara Falls Hotel Niagara Falls

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3.7

out of 5

Average Guest Review

See all 60 reviews

Room cleanliness 3.5

Service & staff 4.0

Room comfort 3.5

Hotel condition 3.5

This hotel is most popular for:

Recent guest reviews

Got charged extra because of TGI Fridays. Will not stay there again

The location of the property is perfect for access to the falls. The hotels pool and spa services are amazing. The restaurants on site and near by gives you a variety. The casino Seneca Falls is across the street for adult entertainment and more.

Clean, friendly staff, amenities, club lounge, location and free parking

A lot of hidden fees and charges. Have to make requests multiple times for things such as extra bed paid for

Bathroom dirty when we got there. Part of the carpet was wet when we got there and the room smelled musty because of it. Asked for different room was told it was full - not buying it. No housekeeping the second day (to take away garbage and take out trash). there was a resort fee that was added on top of the payment to orbitz, but that may have been an oversight on my part.

I liked how it was centrally located within walking distance of a lot of stuff including the US/Canada border crossing. I just wish the US would take more pride in the cosmetics of city. I was very disappointed in the US side

It was terribly dirty the towels were wet and dirty upon check in

Front desk was rude and short. Don’t believe the casino credits!

Hotel was clean, in a great location and the staff was overly accommodating.

The front desk lady was great and friendly; Bob who was in the tour guide desk was not! I was disappointed also bcoz I heard noises in the hallway btw 9-9:30pm and around 3- 3:30am (Thursday morning) and woke me up! I got an email for my 0 bill bcoz I already paid online but my billing address was wrong! I will not recommend it and will not stay again next time!

I like that it was semi connected to the casino. The tunnel turned out to not quite be a tunnel

Staff was nice. Hotel was old dirty and outdated. We paid extra money to stay on a concierge floor only to be told that it was moved to the bottom floor in the lobby. We never got to use those services once. Broken shower door, socks black from the carpet, hair dryer blew cold air only.

Guest reviews for Sheraton Niagara Falls

Everyone

By TK on Oct 22, 2019

Families

By a verified traveler on Oct 16, 2019

By a verified traveler on Oct 14, 2019

Partner Couples

By a verified traveler on Sep 9, 2019

By Sunny on Sep 3, 2019

By a verified traveler on Aug 27, 2019

By a verified traveler on Aug 26, 2019

Review comment Amber responded on Aug 27, 2019

We do sincerely apologize about the conditions of your room. We assure you this is not a common occurrence and will be handled properly. If there is anything we can do for you, please do reach out. Thank you.

By a verified traveler on Aug 25, 2019

By a verified traveler on Aug 20, 2019

By Ytyt on Aug 14, 2019

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Sheraton Niagara Falls