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Recent guest reviews

Room was dusty, with a weird smell, hallway and elevator too, not enough bathroom supplies

The hotel was so old in the inside it looked like a hotel from the 80s there was no room service or free breakfast like all the other holiday inn hotels our room was supposed to have a view but all we could see was the ugly building right at our window the couches were dirty the carpets were dirty and the tub was gross

Great

Staff and service was excellent. Very old structure.

Our Stay was ok but I would not go again. Once we got our room keys and went to our room, it didn’t open. Like it was jammed. I went down again to talk to someone and they told me to Pull the handle up to open. Why wouldn’t you tell me this dumb thing before? We were 4 people and there were only 1-2 towels. After asking for 2 more towels, we got only 1. And the fire alarm kept going on. All the guests were evacuated twice because the fire alarm went off

The location was perfect for easy access to the sights at Niagara Falls.

Quite frankly I want a refund. Im mad that I spent $300 on a mediocre room with no towels that took over a hour to receive when asking for them 3 different times along with a blanket. Not to mention hotel evacuation two times due to fire alarms. I chose this hotel because the restaurant and arcade which both were terrible. Next time ill just spend the $50 more and go somewhere else. Wont be returning

The hotel was in a great location, staff was extremely friendly, and Anchor Bar attached was so convenient.

My husband and I enjoyed our stay. It’s close to everything, we were able to walk to all the main attractions. Comfy bed, and friendly staff.

2 hours after check in time room still wasnt ready. Couldnt even check in. Another persons trip was closed out before they checked out, constant complaints of no towels

The room was really dirty but the management staff was very kind and addressed my issues immediately

On the second day, the toilet got clogged (for no reason) and the bathtub filled with water when taking a shower

If I am going to get COVID-19 during my travels it would be from my stay here

Property appears to be outdated especially rooms that do not appear as the photos online

1st room wasn’t even ready . 2nd room had a clog bathtub and then they charge 15.00 to park over night. They should just figure into the cost of the room

Courteous staff clean facility ..convenient location good breakfast

In a room facing a wall! Absolutely no view. Luckily only there for one night

Buffalo Ave Niagara Falls NY

Hotel highlights

  • Walking distance to Niagara Falls State Park and Seneca Niagara Resort & Casino
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Downtown Niagara Falls, Holiday Inn Niagara Falls Scenic Downtown, an IHG Hotel is within a 5-minute walk of Niagara Falls State Park and within 15 minutes of other popular attractions like Seneca Niagara Resort & Casino. This 189-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and a gym.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 6:00 AM to 11:00 AM.


Rooms

The 189 rooms have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. 36-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Guests of Holiday Inn Niagara Falls Scenic Downtown, an IHG Hotel enjoy a gym, free WiFi in public areas, and conference space. Self parking is available for USD 15.00 per night. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, an arcade/game room, and express check-out.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible (Communication, Mobil Roll-In Shower)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible (Communication, Mobility Tub)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Niagara Falls Scenic Downtown, an IHG Hotel

Everyone (22) Couples (5) Family (14)
1
Family

Room was dusty, with a weird smell, hallway and elevator too, not enough bathroom supplies

By on Sep 14, 2021

Review comment responded on Oct 1, 2021

Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your stay with us. I will relay this review to each department and hope you will give us another try in the future.

2
Family

The hotel was so old in the inside it looked like a hotel from the 80s there was no room service or free breakfast like all the other holiday inn hotels our room was supposed to have a view but all we could see was the ugly building right at our window the couches were dirty the carpets were dirty and the tub was gross

By on Sep 3, 2021

Review comment responded on Oct 1, 2021

Thank you for your feedback on your recent stay. We are sorry to see we missed the mark on your stay with us. I will relay this review to each department and hope you will give us another try in the future.

5
Family

Great

By on Aug 5, 2021

Review comment responded on Oct 1, 2021

Thank you for your feedback on your recent stay. We are glad to see that you enjoyed your stay with us and hope to see you again in the future!

3
Family Family with small children Friends

Staff and service was excellent. Very old structure.

By on Jul 28, 2021

Review comment responded on Aug 4, 2021

Thank you for your feedback on your recent stay. We are glad to see that you enjoy your stay and hope to see you again in the future!

2
Everyone

By on Jul 20, 2021

2
Family

Our Stay was ok but I would not go again. Once we got our room keys and went to our room, it didn’t open. Like it was jammed. I went down again to talk to someone and they told me to Pull the handle up to open. Why wouldn’t you tell me this dumb thing before? We were 4 people and there were only 1-2 towels. After asking for 2 more towels, we got only 1. And the fire alarm kept going on. All the guests were evacuated twice because the fire alarm went off

By on Jul 13, 2021

Review comment responded on Jul 17, 2021

Thank you for your feedback on your recent stay. I apologize for the issues about the hotel. We will direct these concerns to the proper department and hope to see you again in the future.

4
Family

The location was perfect for easy access to the sights at Niagara Falls.

By on Jul 12, 2021

Review comment responded on Jul 12, 2021

Thank you for your feedback on your recent stay. We are glad to see you enjoy your stay and hope to see you again in the future!

1
Family

Quite frankly I want a refund. Im mad that I spent $300 on a mediocre room with no towels that took over a hour to receive when asking for them 3 different times along with a blanket. Not to mention hotel evacuation two times due to fire alarms. I chose this hotel because the restaurant and arcade which both were terrible. Next time ill just spend the $50 more and go somewhere else. Wont be returning

By on Jun 28, 2021

Review comment responded on Jun 30, 2021

Thank you for your feedback on your recent stay. We are Sorry to see we did not meet your expectations when staying at our hotel. I will direct this review to the proper departments and we hope you will give us another try in the future.

5
Partner Couples

The hotel was in a great location, staff was extremely friendly, and Anchor Bar attached was so convenient.

By on May 17, 2021

Review comment responded on May 30, 2021

Thank you for the feedback on your previous stay. We are glad to see that you enjoyed your stay and hope to see you again in the future!

5
Partner Couples

My husband and I enjoyed our stay. It’s close to everything, we were able to walk to all the main attractions. Comfy bed, and friendly staff.

By on May 17, 2021

Review comment responded on May 30, 2021

Thank you for the feedback on your previous stay. We are glad to see that you enjoyed your stay and hope to see you again in the future!

Holiday Inn Niagara Falls Scenic Downtown, an IHG Hotel

114 Buffalo Ave, Niagara Falls, NY 14303
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