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Holiday Inn Niagara Falls Scenic Downtown

3.0 out of 5.0

Recent guest reviews

Great staff, great location, clean! Need we say more.

The location was great - we walked everywhere with ease! The staff were great! We don't usually interact with the staff much because we like to come and go unnoticed. However, we showed up right behind a bus load of tourists and they allowed us to use the service elevator so we didn't have to wait. And they were great with directions and any other thing we asked. The only disappointing thing is that the condition of the room - it is showing its age and lack of TLC through the years. I feel like this has been the case with the last few Holiday Inns we have stayed in and it is too bad.

The visit to Niagara Falls was outstanding, including the stay at the hotel. The staff was professional and accommodating. The location was in walking distance to most of the tours and sites. Rooms were comfortable and clean. Wifi signal was excellent throughout the hotel.

Overall not bad. The room had a strange smell. Almost like faint smoke, even though it was a non-smoking room.

Staff very friendly and nice, well located, I will go back

I have stayed in many Holiday Inn and this is the worst I stayed in. Key factors: 1) Parking is $10.80 per night even for hotel customers seriously, one can get much cheaper parking down the street. 2) WI-FI they claim there is a WI-FI but we were never able to connect to it, probably its stealth. 3) Staff: Staff is ok but they kept on telling me that facilities are there not able to find where. 4) Room Condition: A/C duct was broken and flab was hanging out. Rooms are outdated and specially washroom. 5) You can certainly get better place at the high price. Never gonna stay again there.

Was not given the room that was reserved ? The check in girl, Raina was horrible and had a nasty disposition. She said.... Next time don't use Orbitz! The day time was was much friendler.

The bed was in a hold no microwave in the room for us to get a microwave we have to pay $20 a night the picture on the profile was t the same as the

Staff were friendly, helpful, & professional. Hotel is right across the bridge from Goat's Island and it's only a short walk to the Falls. Very convenient if you're in town to see Niagara Falls! The Culinary Center is w/n walking distance too & is a great option for travelers wanting more options for food.

everything was ok. only their wifi is really really bad.

Room was not clean,beds are old and smell bad also carpets are too old.

Receptionist was rude, unfriendly & unprofessional. There were no please, no thank you in her sentences. Gives us the impression her last job was as a prison warden!

Hotel was walking distance from the falls and from other attractions. Room was clean, and the staff was helpful and friendly. Hotel offered plenty of close by parking. Would stay there again.

The hotel offered a little bit more than I expected. The staff was very concern about us and very helpful.

The staff were friendly and efficient the room was roomy, comfortable and very clean. The pool was immaculate and the perfect temperature. They are really trying and made it a great stay. Location is perfect for easy access to the Falls. We went to Maid of the Mist and Cave of the Winds and loved them. Lots of work going on to improve the park. If I had one area that could use improvement, it would be the speed of the elevators, but not a big deal. My previous 2 trips to the Falls were on the Canadian side and it's always been said it's preferable. Well, I say give the New York side a try... we weren't and we don't think you would be disappointed.

The hotel was in the perfect location...it was walking distance from the fall n its,attractions which was a plus...no microwave in the room...pricey.no breakfast accommodations.

Nice comfy beds and pillows. Quiet, and clean. Nice pool, bath room needed a up grade. Over all nice stay.

This place was a great night's stay. The location is perfect for those who like walking to the major points of interest. less than a 5 minute walk from Niagara Falls. The hotel itself appears to have gone under extensive renovations and it shows. The lobby area is modern and inviting. They have an attached restaurant and arcade. There is also a tourism desk with staff to help you plan your Niagara adventure. We did and it was worth every penny!

We chose the hotel because of it's location within walking distance of the falls. Decor appears recently redone and room was clean. Pool area very nice.

My family and I had a great experience in there. We also joined the tour in the hotel. We all had a great time! We will come back again!

Room options

Standard Room

King 1 | Queen 1 | Sleeps 2

Room, Non Smoking (Leisure)

King 1 | Sleeps 2

Suite, Non Smoking

King 1 | Queen 1 | Sleeps 4

Suite, Non Smoking

King 1 | Sleeps 4

Guest reviews for Holiday Inn Niagara Falls Scenic Downtown

Everyone (9) Couples (46) Business (2) Family (73) Other (1) Friends (10)
5

perfect distance to the falls!

Everyone

Great staff, great location, clean! Need we say more.

By , from New York, NY on Nov 13, 2017

3

great location

Everyone

The location was great - we walked everywhere with ease! The staff were great! We don't usually interact with the staff much because we like to come and go unnoticed. However, we showed up right behind a bus load of tourists and they allowed us to use the service elevator so we didn't have to wait. And they were great with directions and any other thing we asked. The only disappointing thing is that the condition of the room - it is showing its age and lack of TLC through the years. I feel like this has been the case with the last few Holiday Inns we have stayed in and it is too bad.

By , from Seattle on Oct 15, 2017

5

great experience

Everyone

The visit to Niagara Falls was outstanding, including the stay at the hotel. The staff was professional and accommodating. The location was in walking distance to most of the tours and sites. Rooms were comfortable and clean. Wifi signal was excellent throughout the hotel.

By , from Chesapeake, VA on Sep 12, 2017

4

close to the falls.

Everyone

Overall not bad. The room had a strange smell. Almost like faint smoke, even though it was a non-smoking room.

By on Aug 21, 2017

4

very close to attractions, great service,

Everyone

Staff very friendly and nice, well located, I will go back

By , from laurel MD on Jul 4, 2017

2

worst holiday inn i ever stayed in.

Everyone

I have stayed in many Holiday Inn and this is the worst I stayed in. Key factors: 1) Parking is $10.80 per night even for hotel customers seriously, one can get much cheaper parking down the street. 2) WI-FI they claim there is a WI-FI but we were never able to connect to it, probably its stealth. 3) Staff: Staff is ok but they kept on telling me that facilities are there not able to find where. 4) Room Condition: A/C duct was broken and flab was hanging out. Rooms are outdated and specially washroom. 5) You can certainly get better place at the high price. Never gonna stay again there.

By , from Columbus, OH on Nov 7, 2016

2

rude night staff.

Everyone

Was not given the room that was reserved ? The check in girl, Raina was horrible and had a nasty disposition. She said.... Next time don't use Orbitz! The day time was was much friendler.

By , from S on Aug 29, 2016

2
Everyone

The bed was in a hold no microwave in the room for us to get a microwave we have to pay $20 a night the picture on the profile was t the same as the

By on Apr 27, 2016

4

nice hotel w/n walking distance to the falls!

Everyone

Staff were friendly, helpful, & professional. Hotel is right across the bridge from Goat's Island and it's only a short walk to the Falls. Very convenient if you're in town to see Niagara Falls! The Culinary Center is w/n walking distance too & is a great option for travelers wanting more options for food.

By on Apr 24, 2016

Review comment responded on Apr 27, 2016

Dear Valued Guest, Thank you for so much for your kind feedback. We are very pleased to hear that you found our staff to be friendly and that is always good to hear. We are so proud that our property is in the heart of Niagara Falls, NY this location brings our guest just a few steps away from all attractions. Thank you and look forward to seeing you soon. Sincerely, Nancy F. Guest Satisfaction Manager

4

good value!

Families

everything was ok. only their wifi is really really bad.

By on Dec 9, 2015