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Americana Waterpark Resort and Spa

3.0 out of 5.0

Recent guest reviews

Worst check in and customer service I have ever experienced... not friendly or helpful... It took us to call the manager to get us our room ready that was already paid for 2 1/2 weeks prior...

Our room was rather worn from the large amount of kids I assume use the rooms since they are connected to a water park. The entrance to the water park is not very large and clogs up the hotel hallways so getting around when they are open can be cumbersome. We rented a cabana at the water park which was great to have an area all to our selves where we could leave our stuff and have a birds eye view of the kids.

The entrance to waterpark is jam as many games placed along the side to hotel room. There isn't any staff visible anywhere and there were kids without supervision wondering screaming running outside the corridor...very unpleasant noise till late night where as experienced at other waterpark hotel staff walking around to monitor surrond and you feel very safe and relax most of time over there. Kudos to the ladies at the snack shop, she is super nice and friendly to my kids. The waterpark is small but my kids enjoyed it very much.

Our room was definitely dated from the 90s. Everything about it was dark. Not all the rooms are the same apparently from walking around the hotel and taking a peek to see other rooms. Pros: waterpark was great for children 3-8. Great fun. Not so much for outside that range group. Our 2 yr old was bored after the first day. Our 7 year was just perfect age for the waterpark. Cons: Peeved about the lack of towels in the room. Yes, we had to take multiple showers after using the waterpark as the chlorine levels were very high. Careful with ppl with sensitive skins. The heater in the room was very very inconsistent. It never stayed at the set temp we set. It kept on resetting?!?! The bed was lumpy.

We had a great time! Only the internet access in the rooms wasn't the greatest. No dvd player as well for the little ones. Aside from that. It was fine and we would return.

We stayed at this hotel last year and parking was included. This time we were charged $11 a day for parking. I don't think there was any mention of a charge on the web-site.

From the moment we arrived, everyone was so polite and helpful!! The front desk help was superb. The water park at the hotel was exciting for the whole family! I will definitely stay here again!!

Big rooms, not a long line up for the slide although it was a holiday. Lots of seats for adults to relax and chat while the kids swin

The amount that I've paid $263.50 for one night is not worth it; room is smelly and location is couple of miles away from the falls.

Everything was great !!! The room was wonderful, comfortable, the water park was great the kids loved it....... we had a great weekend away.

The water park was great! The room wasn't as clean as I would have hoped, but overall, we had a great time!

Everything about this hotel makes you want to come back. My daughters LOVED it. For the first time in years I feel like the hotel wasn't just a place to crash, where you don't enjoy any of their amenities. Here we were able to relax while watching the girls play all over the water park and then joined them on the fun. I wish this idea would spread more to other hotels.

Americana is situated a little away from the bustle of the main city. Will need a car to get to any place or restaurant. The water park is on the smaller side with a couple of slide, a wave pool and a wading pool for the kids. Cleanliness was so so.

We came expecting it to be a snazzy and posh place, but it was quite far from the strip, in dire need of a carpet shampoo machine throughout, and quite chilly in the waterpark. I would say it was just okay. The price was quite high, parking was at a distance, and the wait to check in was long. The room was so tiny!!! However, the checkout was quick and the employees seemed nice (not as friendly as I would expect at a family tourist hotspot such as NF). All things considered, I was kind of disappointed that this was my family vacation that I have wanted for years.

I would definitely stay at this hotel again!! We have a 1 king bed and Jacuzzi guest room and it was wonderful. I would definitely recommend this hotel for a couples weekend getaway!!

the staff was okay. the water park was small. this is a great place to stay if you have young children 7yrs and younger.

Great for the kids to swim and have a good time!! The only dislike is that its about 3 miles away from The falls. Other then that it was perfect !

waterpark is a bit smaller than we expected. Kids still enjoys it.

Nice spacious rooms. My son loved the waterpark. The park is not too huge but plenty of activities for kids to have a great time and the lines were not long to get on the slides :) Would stay again. There is a shuttle bus to Niagara (small fee)... very convienient.

We really enjoyed our stay at the Americana with our daughter and three grandchildren. This is a truly family friendly hotel with the waterpark, spa and a playground and picnic area behind the hotel. Our rooms came with mini fridges and microwaves so we were able to shop for several meals that we could eat on the fly without wasting time looking for restaurants when we wanted to focus on the activities.

8444 Lundy's Lane Niagara Falls ON

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • 2 indoor pools

Located within a mile (2 km) of Canada One Factory Outlets, Americana Waterpark Resort and Spa is within 3 miles (5 km) of Niagara Falls History Museum. This 204-room, 3-star resort welcomes business and leisure travelers with 2 indoor pools, a full-service spa, and a water park. Also close to this Niagara Falls resort are Skylon Tower and IMAX Theatre Niagara Falls.


Dining

This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All of Americana Waterpark Resort and Spa's 204 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and ironing boards are also standard.


Property features

Americana Waterpark Resort and Spa features a full-service spa, 2 indoor pools, and a water park. Self parking is available for CAD 15.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and tours/tickets. Other amenities at this spa resort include a children's pool, a fitness center, and a spa tub.

Room options

Deluxe Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Jetted Tub

King 1 | Sleeps 2

Guest reviews for Americana Waterpark Resort and Spa

Everyone (2) Couples (5) Family (35) Friends (1)
3

worst check in ever...rude customer service!

Everyone

Worst check in and customer service I have ever experienced... not friendly or helpful... It took us to call the manager to get us our room ready that was already paid for 2 1/2 weeks prior...

By on Aug 9, 2016

Review comment responded on Oct 31, 2016

Thank you for your feedback. We are sorry to hear that you did not enjoy your check in with our team at the Front Desk. Although check in is not confirmed until after 4pm, we are happy to hear that the manager was able to get you checked into your guest room earlier than expected. Thank you.

3

a very busy but okay hotel

Everyone
Cabana at Waves

Our room was rather worn from the large amount of kids I assume use the rooms since they are connected to a water park. The entrance to the water park is not very large and clogs up the hotel hallways so getting around when they are open can be cumbersome. We rented a cabana at the water park which was great to have an area all to our selves where we could leave our stuff and have a birds eye view of the kids.

By , from Liverpool,NY on May 7, 2016

3

march break famly trip

Families

The entrance to waterpark is jam as many games placed along the side to hotel room. There isn't any staff visible anywhere and there were kids without supervision wondering screaming running outside the corridor...very unpleasant noise till late night where as experienced at other waterpark hotel staff walking around to monitor surrond and you feel very safe and relax most of time over there. Kudos to the ladies at the snack shop, she is super nice and friendly to my kids. The waterpark is small but my kids enjoyed it very much.

By on Apr 13, 2015

3

just ok.

Families

Our room was definitely dated from the 90s. Everything about it was dark. Not all the rooms are the same apparently from walking around the hotel and taking a peek to see other rooms. Pros: waterpark was great for children 3-8. Great fun. Not so much for outside that range group. Our 2 yr old was bored after the first day. Our 7 year was just perfect age for the waterpark. Cons: Peeved about the lack of towels in the room. Yes, we had to take multiple showers after using the waterpark as the chlorine levels were very high. Careful with ppl with sensitive skins. The heater in the room was very very inconsistent. It never stayed at the set temp we set. It kept on resetting?!?! The bed was lumpy.

By on Jan 15, 2015

4

good time!

Families

We had a great time! Only the internet access in the rooms wasn't the greatest. No dvd player as well for the little ones. Aside from that. It was fine and we would return.

By on Jan 7, 2015

3

family getaway

Families

We stayed at this hotel last year and parking was included. This time we were charged $11 a day for parking. I don't think there was any mention of a charge on the web-site.

By on Jul 8, 2014

5

exciting vacation

GetawayWithFriends

From the moment we arrived, everyone was so polite and helpful!! The front desk help was superb. The water park at the hotel was exciting for the whole family! I will definitely stay here again!!

By on Jun 24, 2014

4

great getaway under one roof

Families

Big rooms, not a long line up for the slide although it was a holiday. Lots of seats for adults to relax and chat while the kids swin

By on Feb 20, 2014

2

family vacation

Families

The amount that I've paid $263.50 for one night is not worth it; room is smelly and location is couple of miles away from the falls.

By on Jun 1, 2013

5

loved it thank you!!!

Families

Everything was great !!! The room was wonderful, comfortable, the water park was great the kids loved it....... we had a great weekend away.

By on Aug 13, 2012