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Quality Inn & Suites

2.5 out of 5.0

Recent guest reviews

We arrived at the hotel around 9:00pm on Friday night and were greeted by a nice customer service rep and check in which was quick and efficient. We arrived to our room which was freezing cold. The heater had not been turned on at all. We had booked our room weeks in advance, so the hotel knew we were coming, so we were surprised to have no heat. We decided to go to the Hooters restaurant next door while our room warmed up. The following morning we went to the complimentary breakfast which was a huge let down. Just breads, waffles and bananas. No other fruit, no yogurt etc. We decided to leave the restaurant and go to Denny’s. On the Saturday night at 10:00pm ish the fire alarm went off and guests needed to evacuate. Apparently the hotel had been having problems with their fire alarm system due to the changes in air temperature. After the firefighters said we could go back in the hotel our hotel was on “fire watch”. This meant the fire alarms had been turned off but hotel staff were walking the halls to ensure there was no fires. Long behold, a very eventful stay. I am not sure we will be visiting this hotel again anytime soon.

The room was very impressive and more than what I expected for that price. We got 2 king size beds nicely laid with fresh bedding. A fireplace to keep the environment relaxing and cozy. You got your wooden wardrobe with wooden hangers, an iron and an ironing board. The room had tv, micro wave and a fridge what I remember. My mind has gone circles as the last 1.5 months I have seen enough places all outside the home so I am actually at a level where I do not long for more places. At least not in the near future as I had enough of them. One gets bored after all and miss "HOME SWEET HOME" with your own comfortable way of living. Anyways, the Hotel is great and I will go again one day in the holidays. It had free breakfast which was more than enough for us. Attention to details at the hotel were good even when it was an old place but nicely maintained. You get your little things in the washroom as well like shampoo and conditioner of better quality. The washroom and the room were properly heated. Watch for days when the rates are low and the staff also gives you free parking but just ask for it. It had an indoor swimming pool and a gym. Office and business facilities are also provided. the rate was low at $50 per night but with tax and another expense it was $67 per day. Very good for what they provide you plus a free breakfast. It is a very pleasant trip away from home value and relaxation wise.

Just a walk away from the tourist area, this hotel is perfect. Ya, it’s outdated, so what, it’s not a Reno show. Comfy beds, coffee in the lobby, breakfast, pool, sauna and hot tub! For an affordable price! 5 Star for a family. Hooters restaurant is accessible through the lobby. Perfect for ordering fries for hungry kids without driving. The nights we stayed were the coldest in January. Extra blankets and duvets were brought to our room without asking. Trish, Mia and the whole hospitality team were amazing. Helpful and friendly.

Too bad the lowest number of stars I can give is 1-star. Otherwise this hotel worth 5 negative stars. Pictures are better then 1000 words. Too bad we got to the room at the end of the day and found out about these at 2 am, and the shower of course we found out while we are ready to take a shower, meaning is too late to even bring it up to anyone's attention. Simply go through the pictures one at a time everyone would understand. 1) The room door has no deadbolt or second lock, it seems to be got removed. 2) Washroom door that are peeling. 3) Having mold as "decoration" all around the bathtub. 4) Peeling inside the bathtub. 5) Floor right besides the bed has fingernails clipping from whoever stayed here before. 6) Shower at it's maximum setting. So further more to the story, instead of correcting the problem or even spend 2 minutes to verify my pictures which they can simple do by go inside the room. They posted a reply on my review at tripadvisor saying that was not their hotel. They know exactly how the system works I wasn't able to click confirm location since there was some system error on tripadvisor side. Since they choice to lie instead of fix, here I attached more pictures for proof of where the pictures were taken, little do they know I keep a record of GPS location of all the pictures I took. ALSO just in case they now decided to delete what they replied, I screen capture it and post it here too. For a manager who refuse to face the truth and rather lie about it, now I will make sure everyone knows. You treat your customers like idiots and trying to cover up the truth did nothing but proofing my poor experience.

My boyfriend and I booked a weekend trip here through Groupon. The room itself was clean and comfortable. There was construction going on on the road in front of the hotel, so it was a little difficult finding the entrance, but that’s not a fault of the hotel. Being in an exterior corridor room overlooking the parking area I noticed that noise from outside carried into the room, but when it came time for sleeping I was pleasantly surprised there wasn’t really a problem. The breakfast area was small, hot, and crowded, but I will say the employee did a great job of keeping everything stocked up. The main plus for this hotel is it’s location. We were able to walk to the falls and had a large number of restaurants and activities to choose from all in walking distance. As others have mentioned, there are extra fees for parking. Only staying two nights, we were charged 50 extra Canadian dollars between parking and taxes. I feel like this is common for most hotels in the area, so it is just something to be aware of. Overall it was a pleasant stay and I would consider staying again.

We had stayed in this hotel for one night. The purpose of visiting Niagara City was to enjoy stunning views of Niagara Falls.The location was great as it was just a walking distance to Niagara Falls and there were many eating places nearby, like Wendy, Burger King, KFC, Denny, etc. The room was clean with provision of basic room necessities (free coffee & tea) and it could also accommodate 4 persons without much problems. The staff were helpful and courteous.

We loved this hotel. The position is perfect, far from the noise of the main road but close to walk there. The staff is really nice and helpful and we really liked to be able to use the gym, swimming pool and jacuzzi. Breakfast is quite good, you can prepare your own waffle, yummy!! And they offer free tea and coffee at the reception and a microwave to heat your food if you wish! We really liked the service and the quality/price is really good. We will come back!!

This hotel was a great place and the price was just right. We stayed there for our anniversary. Everyone was pleasant, warm and friendly. The hotel is so close to everything that we parked the car and walked everywhere, we never moved the car until it was time to come home. The coffee was always fresh and very good. We had a nice hot breakfast every morning. Hooters is adjacent to the hotel but it did not bother us since we were in Room 109 and it was not near it. We walked to the Falls, did some sightseeing and ate every chance we got. Where people see old in the hotel we see charm. The bed was very comfortable, the hot tub was relaxing and the sauna was excellent. Yes I said sauna, not many mid-$$ hotels have an actual sauna

We had a one night stay over at this Hotel as we had to visit the Niagara Falls, ON side. The positive about this place is the LOCATION. It is only about 15 walking distance from the Falls area, in particular from where you would board the Hornblower Boats. Since this Hotel is on a hill it is easier to walk down to the Falls area however the downside is that while returning to it, you have to climb uphill. We were given the ‘Exterior Corridor Room’ which is what we had in our booking through Groupons. The sad part was that there was construction going on the street where this Hotel is located and we had to maneuver around streets/neighboring parking lots to reach the place. When we went for check in we were told that we will have to pay CAD 15 + Tax for parking. Somehow I had thought parking was included in the Groupon. Since I did not remember the exact thing I did not argue about this charge at that time. We had passes to the WEGO buses available to local commute but due to the construction we had to walk down to the Falls or we could have used the WEGO service to reach the Falls area. The room having 2 Queen Beds was decent size. We had a Refrigerator, Coffee Machine, Iron + Board. However there was no Microwave in the allotted Room. The Room and the bathroom itself was relative clean but definitely outdated and needed few repairs. Since we got the first floor room, I saw the curtains were not working right, and the shade in the window had some tears which affected the privacy of the room. Secondly out the bathroom there was a wooden panel which was falling off, behind this was the piping to the bath tub. Breakfast which was included in our price, was meagre, most surprisingly without Bagels & Cream Cheese. The lady managing the breakfast did a good job to ensure the items were being replenished in a timely manner. The Room where this was set up was small, hardly holding a capacity of not more than 40-50 chairs. My son who came to breakfast at the closing time of 10 am had to deal with a huge crowd. I don’t blame the Management for the crowd though. The worst part which I want to part to the readers is that I feel there is something UNETHICAL about this place in terms of charges. When I was checking out the lady at the checkout told me that the parking charges of CAD 15 + Tax amounted to CAD 23.39. They said their printer was not working and they could only email me the Folio, which I could see within 10-15 minutes later in my email. At that moment it did not strike me that the taxes which was being levied was about 55%. However I did come back to the Front Desk a few minutes later to find out the breakdown of this charge and overheard the Lady telling another guest that she will be waiving the some Tourism Charges of CAD 5.99. I asked her to explain the breakdown for my charges and she said that the charges included CAD 5.99 which she can waive ‘ON REQUEST’. This is the first time I have across such an explanation by a Hotel employee. I honestly feel this is UNETHICAL. I also feel the printer not working is an excuse as any guest is generally in a hurry to check out and leave the Hotel. Many do not have the time to check on the email immediately to see the breakdown of charges. I also checked my Credit Card statement today and found that they have charged me USD 40.16 and reversed the same – this is in the pending section. There after I see a charge of USD 18.79 which is pending as yet. I think CAD 15 + Tax should not amount to more than USD 14-15. I am going to wait to see when these charges settle on my credit card and then take the decision of disputing the same. On the whole it was an AVERAGE experience and I would strongly suggest travelers to be careful when dealing with this Hotel.

I was here with my son and his family. The hotel staff was awesome and the bed was comfortable. It was in walking distance to were we wanted to go. There was this hole in the wall pizza place (I don't remember the name) not far from the hotel was so good.

5234 Ferry Street Niagara Falls ON

Hotel highlights

  • Walking distance to Skylon Tower
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Fallsview within a short walk of Skylon Tower, Quality Inn & Suites is within a mile (2 km) of other popular sights such as Horseshoe Falls. This 59-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Also close to this Niagara Falls hotel are American Falls and Bridal Veil Falls.


Start your day off right with a free continental breakfast, served each morning from 7 AM to 10 AM. Enjoy a bite to eat at Hooters Niagara, the hotel's onsite restaurant.


Quality Inn & Suites's 59 rooms are air-conditioned and provide refrigerators, coffee makers, and free local calls. Guests can expect free WiFi and cable TV. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are other standard amenities.

Property features

Quality Inn & Suites features an indoor pool, a children's pool, and a fitness center. If you drive, self parking is CAD 15 per night, and there's also limo/town car service. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Other amenities at this family-friendly hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Executive Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Hot Tub

King 1 | Sleeps 2

Suite, Non Smoking

King 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

36% of guests recommend this hotel

Total of 422 reviews