Staff was great. Easy check in and always had a smile and professional attitude. We had two rooms, my husband and I stayed on the tower side, my adult son, his girlfriend and my teenage daughter was booked on the courtyard side. We didn’t use any of the amenities on the courtyard side. We had an issue with our room the first night and my kids were moved to the tower side and that’s basically where we all stayed. Staff handled our problem quickly and professionally. Rooms could use a microwave. I think there is one in the courtyard but that’s not really convenient for the tower side. Never stayed at a hotel where there was a communal microwave. They are really inexpensive, unless it’s safety reasons, there should be no reason why every room doesn’t have one. Confused why they charge for parking? It’s an open lot with no security, away from the attractions. Another complaint is the chlorine smell that overtakes the entire building, even towers. While waiting to check in my throat was burning, I told my husband that I thought I was going to get sick. Sure enough, by the time we got to our room I was pushing my family out of the way and running to the toilet to vomit. I eventually got used to the smell but it took a while. Rooms were clean, beds and bedding were comfortable. I recommend the tower side for anyone but to stay away from rooms in the courtyard. The courtyard is loud, the chorine smell is overwhelming, rooms have thin walls, smaller and not as well maintained.
Staff was awesome. The restuarant located at location was awesome as well as the waitress, Courtney. The beds can be upgraded, not bad but could be better.
Very clean! Older hotel with some updated areas. Stay clear of the courtyard rooms. Very noisy.
Nice hotel and friendly staff. Rooms were nice and as advertised. The staff was extremely helpful.
I stayed at the Sheraton on the falls last year. Nice, but expensive. This hotel was just as nice, and is in close proximity to several stores, restaurants and points of interest. Parking, public transit, and outlet malls are abundant.
Clean spacious rooms. Parking in back was reasonably priced for Niagara. Very comfortable King bed with 6 pillows. Plenty of towels.
We had a wonderful stay at this hotel. The staffs are very kind and accommodating.
Well... the water was leaking from the toilet tank the whole night, so the floor was wet all the way to the carpet when I woke up the next morning. I called the front desk and asked them to send somebody up, waited 30 minutes and no one showed up. So I walked down to lobby to check out and mentioned the problem with the staff, but she didn't seem to care, I guess it's a common problem for this hotel, because my friends who stayed in another room had the same issue too.
This was my second stay and still plan to book with Best Western Plus Cairn Croft. I booked two conjoining rooms for a bachelorette party. The staff was very helpful when I called an hour ahead to confirm my reservations, request an early check-in and for the connecting rooms. The staff at the front desk were very friendly and accommodating, one gentlem even helped carry our cooler to our room on the fourth floor. I choose this hotel because it's only a 10 minute walk to Peppermints, surrounded by fast food places for that late night meal and we feel safe and comfortable at the hotel. The AC was on the coolest setting but we were all still warm in the room. Overall a great hotel and reasonably priced.
Best Western Plus Cairn Croft Hotel places you next to Lundy's Lane and within a mile (2 km) of other popular attractions like Canada One Factory Outlets. This 3-star hotel has 165 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning off right with cooked-to-order breakfast served for a fee.
All 165 rooms feature coffee makers, free local calls, and ironing boards. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Rooms also include desks.
Guests of Best Western Plus Cairn Croft Hotel have access to an indoor pool, a gym, and 2 spa tubs. If you drive, self parking is CAD 12.00 per night, and there's also an area shuttle for a fee. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, a business center, and a computer station.
Staff was great. Easy check in and always had a smile and professional attitude. We had two rooms, my husband and I stayed on the tower side, my adult son, his girlfriend and my teenage daughter was booked on the courtyard side. We didn’t use any of the amenities on the courtyard side. We had an issue with our room the first night and my kids were moved to the tower side and that’s basically where we all stayed. Staff handled our problem quickly and professionally. Rooms could use a microwave. I think there is one in the courtyard but that’s not really convenient for the tower side. Never stayed at a hotel where there was a communal microwave. They are really inexpensive, unless it’s safety reasons, there should be no reason why every room doesn’t have one. Confused why they charge for parking? It’s an open lot with no security, away from the attractions. Another complaint is the chlorine smell that overtakes the entire building, even towers. While waiting to check in my throat was burning, I told my husband that I thought I was going to get sick. Sure enough, by the time we got to our room I was pushing my family out of the way and running to the toilet to vomit. I eventually got used to the smell but it took a while. Rooms were clean, beds and bedding were comfortable. I recommend the tower side for anyone but to stay away from rooms in the courtyard. The courtyard is loud, the chorine smell is overwhelming, rooms have thin walls, smaller and not as well maintained.
Hello, Thank you for leaving us your review, it is an honor to have earned 5-stars.
Hello, Thank you for leaving us your review and for staying with us. We hope to see you again soon
Staff was awesome. The restuarant located at location was awesome as well as the waitress, Courtney. The beds can be upgraded, not bad but could be better.
Thank you for your feedback!
Very clean! Older hotel with some updated areas. Stay clear of the courtyard rooms. Very noisy.
Hi, Thank you for staying at Best Western. We look forward to your continued patronage
Nice hotel and friendly staff. Rooms were nice and as advertised. The staff was extremely helpful.
Hi Donna, Thank you for staying with us,We appreciate your feedback and look forward to serving you in the future.
I stayed at the Sheraton on the falls last year. Nice, but expensive. This hotel was just as nice, and is in close proximity to several stores, restaurants and points of interest. Parking, public transit, and outlet malls are abundant.
Thank you for your feedback. We appreciate your business and look forward to seeing you next time
Clean spacious rooms. Parking in back was reasonably priced for Niagara. Very comfortable King bed with 6 pillows. Plenty of towels.
Hello there, Thank you for your feedback. We appreciate your business and look forward to seeing you here in the future
We had a wonderful stay at this hotel. The staffs are very kind and accommodating.
Thank you for reviewing our hotel. I'm very happy to hear that we were able to make your stay a wonderful one. Regards, Jane Katolinsky GSM
Well... the water was leaking from the toilet tank the whole night, so the floor was wet all the way to the carpet when I woke up the next morning. I called the front desk and asked them to send somebody up, waited 30 minutes and no one showed up. So I walked down to lobby to check out and mentioned the problem with the staff, but she didn't seem to care, I guess it's a common problem for this hotel, because my friends who stayed in another room had the same issue too.
I am sorry about the issue with the toilet. That is certainly not a regular occurrence and I will be bringing this to the attention of my maintenance manager , although i am sure he is already aware. Regards, Jane Katolinsky GSM
Hello, Thank you for taking a few moments to leave us your review, I appreciate you leaving us this feedback. I am glad you and your family enjoyed your recent stay with us, however I am sorry to hear about the issues you experienced but I am glad that we were able to resolve them in a timely manner for you, I will make sure our team receives your compliments.