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The Pontchartrain Hotel

4.0 star property

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Photo gallery for The Pontchartrain Hotel

2 restaurants, breakfast, lunch, dinner served; American cuisine
2 bars/lounges, rooftop bar
Lobby
View from property
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, Magazine Street
    ‪8 min walk‬
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Ernest N. Morial Convention Center
    ‪2 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

9.2 out of 10
Wonderful
(13 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 King Bed (Calliope King Suite)

8.0 out of 10
Very good
(5 reviews)
  • 712 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double) | Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Double Beds (Erato Double)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.6 out of 10
Excellent
(10 reviews)
  • City view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

8.0 out of 10
Very good
(5 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen) | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

10.0 out of 10
Exceptional
(2 reviews)
  • 498 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Thalia Family Suite)

9.0 out of 10
Wonderful
(2 reviews)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 996 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

8.0 out of 10
Very good
(1 review)
  • 712 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

New Orleans

Located in Lower Garden District within a short walk of Magazine Street, The Pontchartrain Hotel is within a mile (2 km) of other popular sights such as National World War II Museum. This 106-room, 4-star hotel has conveniences like 2 restaurants, 2 bars/lounges, and free in-room WiFi. It's connected to a rail/subway station in central New Orleans and also close to Ernest N. Morial Convention Center and Port of New Orleans.

What's nearby

  • Magazine Street - 8 min walk - 0.5 miles
  • National World War II Museum - 16 min walk - 0.9 miles
  • Ernest N. Morial Convention Center - 2 min drive - 0.9 miles
  • Caesars Superdome - 2 min drive - 1.2 miles
  • Port of New Orleans - 3 min drive - 1.1 miles

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Houston's Restaurant - ‬3 min walk
  • ‪Lagniappe Bakehouse & Coffee - ‬8 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Tacos & Beer - ‬6 min walk

About this property

The Pontchartrain Hotel

The Pontchartrain Hotel features free WiFi in public areas and a porter/bellhop. Valet parking is offered for USD 55.69 per day. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. This smoke-free hotel also has an ATM.
Guests can enjoy TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Minibars, coffee makers, and free local calls are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • Built in 1927
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet, per stay
  • Dogs only
  • 2 total pets
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Pontchartrain Hotel New Orleans

Pontchartrain Hotel

Pontchartrain New Orleans

Pontchartrain

The Pontchartrain

The Pontchartrain Hotel Hotel

The Pontchartrain Hotel New Orleans

The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

Are free cancellation options available at The Pontchartrain Hotel?

The Pontchartrain Hotel provides free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at The Pontchartrain Hotel?

As of May 17, 2026, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on May 25, 2026 start from $174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of The Pontchartrain Hotel?

This hotel is situated in Lower Garden District within a short 16-minute walk of National World War II Museum and also 7 minutes on foot from Magazine Street. You'll also find Caesars Superdome and Bourbon Street within a short drive.

Will I be able to park at The Pontchartrain Hotel?

Yes, valet parking is offered for USD 55.69 per day with in/out privileges.

Does The Pontchartrain Hotel have a casino?

No, The Pontchartrain Hotel doesn't have a casino.

Will I find an indoor pool at The Pontchartrain Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Pontchartrain Hotel?

There are plenty of amenities for couples at this hotel, including 2 restaurants, proposal/romance packages, and 2 bars/lounges.

Are there hot tubs at The Pontchartrain Hotel?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does The Pontchartrain Hotel feature a restaurant that includes a breakfast menu?

Yes, The Pontchartrain Hotel has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will The Pontchartrain Hotel allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Pontchartrain Hotel for a fee of USD 75 per pet, per stay.

Are there connecting rooms at The Pontchartrain Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from The Pontchartrain Hotel?

The closest major airport to The Pontchartrain Hotel is Louis Armstrong New Orleans Intl. Airport (MSY), which is 13.4 mi away (20 minutes by car).

Can I book a room with a balcony at The Pontchartrain Hotel?

Yes, some guestrooms at The Pontchartrain Hotel offer a balcony and may feature city views.

The Pontchartrain Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1000 reviews
Rating 8 - Good. 196 out of 1000 reviews
Rating 6 - Okay. 87 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2026

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and on site dining and entertainment. Best roof top bar in New Orleans!
Stayed 1 night in Mar 2026

6/10 Okay

Nelson, San Diego

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Feb 2026

10/10 Excellent

Brittany, Fort Lauderdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a bit dated but overall very lovely. The bar has great food. Staff went over and above to accommodate us! Also great location for Mardi Gras parades. Def recommend
Stayed 5 nights in Feb 2026

10/10 Excellent

Challis

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed this place! Staff did a great job, room was clean, bar & restaurant staff were amazing!
Stayed 4 nights in Jan 2026

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. The staff behind the desk were helpful. However the carpet was ripped and I had to be careful I didn't trip.
Stayed 3 nights in Feb 2026

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities
Staff was great. Good food selections in lounge
Stayed 1 night in Feb 2026

10/10 Excellent

michele

Stayed 1 night in Feb 2026

8/10 Good

MAURICE

Liked: Cleanliness, property conditions & facilities
Nice easy convenient
Stayed 3 nights in Feb 2026

10/10 Excellent

Antoinette

Stayed 1 night in Feb 2026

10/10 Excellent

Luissa

Stayed 2 nights in Feb 2026

10/10 Excellent

Sarah

Stayed 4 nights in Feb 2026

4/10 Poor

Brittney

Traveled with family
Disliked: Amenities
Website specifically stated valet parking available. I understand it gets full. Lady at front desk told me there may not be any spots left as soon as I checked in, so went immediately to valet after. She also told me you shouldn’t bring a car during Mardi Gras. I’ve always brought my car and never had an issue until now. Valet said they had one spot left but would have to move my car to the front of the hotel till it opened. 30 mins or so after we left the car with them, they asked us to come get our key so they wouldn’t lose it and they would call us when they were ready to park it. We were in and out of the hotel while waiting and they told us not to go far so we could bring the key when ready. We set up on the route while waiting. Finally got a call after two hours saying that NOPD was about to tow our car and to come get it. I do so and find other parking, but I had a parking ticket. I trusted valet with my car and they parked it illegally and now I have a ticket to pay. Of the two rooms booked, one had a strong smell of sewage in the room and in the hallway. It was sickening. Beautiful hotel but very disappointing. Won’t be back.
Stayed 2 nights in Feb 2026

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Loved it all. The staff, Cedrion was amazing and made our stay comfortable and nice we wanted to brag on her and the front desk!
Stayed 1 night in Feb 2026

8/10 Good

Martin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Lots of character in this place. Staff was VERY courteous.
Stayed 1 night in Feb 2026

10/10 Excellent

Kyndal

Stayed 1 night in Feb 2026

10/10 Excellent

Carolyn

Stayed 4 nights in Nov 2025

6/10 Okay

Joseph

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Traveled with group
Stayed 2 nights in Jan 2026

10/10 Excellent

Primrose

Liked: Cleanliness, staff & service, amenities
Great situation, smaller room than expected, excellent food & fantastic rooftop bar
Stayed 4 nights in Jan 2026

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the hotel very much. It is in a great location, very easy to get around on the street car line. The room was spacious, and the staff was very helpful and super nice. The jazz bar was great, and the coffee spot was delicious.
Stayed 3 nights in Jan 2026

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Charming room and great location in Garden District.
Stayed 1 night in Jan 2026

2/10 Terrible

RICHARD

Stayed 4 nights in Jan 2026

10/10 Excellent

Kim

Stayed 3 nights in Jan 2026

10/10 Excellent

Leah

The room was clean
Stayed 3 nights in Jan 2026

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