The room was very dirty - not well maintained.
I am thankful...that my children and I are not on the street...
The hotel was unkept outdated and other guest seemed very suspect. We ended up booking another hotel.
Bad services. People hanging out in front of the buliding arguing.
I didn't like how I tried to checked in and they claimed that I was a no show even when having the information that I had booked the room. They didn't offer any discount or tried to help at all. Very terrible service. I had to changed up my plans and find another hotel last minute.
Comfortable room...easy to get to...simple check-in check-out
Customer service awesome and Dora is the best housekeeper! Front desk ladies the best!! Should be five. A raise or s bonus they do over and beyond!!
Rooms were not very clean. Beds were uncomfortable. Called the front desk to get some plates and utensils and they never delivered it. Had to call multiple times. The grab and go breakfast was just disappointing. The granola bars were expired and the choices were grim. The hallways and elevator had a constant bad odor. Would not recommend this place.
Good location and friendly staff. I would recommend to a friend.
A very comfortable stay. The amenities were perfect, temperature well regulated....and it was quiet!
Did the job. Just needed somewhere to bed up for one night. Close to food, dunkin donuts, etc
would have preferred having my room cleaned during my stay.
Cigarette burn in blanket, floors were sticky, breakfast included weak coffee and some granola bars.
Clean, quiet and comfortable. Very nice stay Grab and go breakfast consisted of a muffin or granola bar but the coffee was good.
I noticed towels with hair and small spots on them and a little on some of the sheets. The room was very dusty. I had to ask for pots and pans etc to be brought up so I am not sure why they have a kitchen and nothing was prepared and the soap were small packetcs to wash dishes so I had to use them all (4-5) to get a load done in the sink. But what was more shokcing was the it was suppose to be 6 degress out that night and to my surprise the heater was blowing cool air for the last 6 hours. Then it went to lukewarm on the highest setting of 90 degress. I had to keep my sweater/coat for a bit and I took a hot shower before bed to help. I get cold easily and they tried to show me another room and the heater was just as bad if not worse. I was told a lot of people had the same complaint that day. I decided to leave early morning a few hours before check out because I came there to get work done and I was not going to spend it packing up from room to room and being cold. I unfortunately did not get all my work done due to the uncomfortable stay. Still waiting my refund for the next day I was not there, but no one can ever find the manager. The bed was like a rock and breakfast: dont expect fresh fruits or eggs. They only had oatmeal packages and coffee--not of which I could have because of my food allergies anyway. I wont ever stay there again. My friend brought me dinner when I arrived and he also complained about the heater blowing only cool air again around 11pm.
Breakfast provided should not be called breakfast. Coffee and granola bars is not a breakfast in my book. Doors slam when closed and can be heard from neighbors.
The woman at the front desk was amazing and very friendly. The room was clean but the bed was hard as a rock, only got 3hrs sleep. Recommend the hotel if your need one in a pinch or athe a good rate.
We had a full kitchen at our disposal, however! there were no dishes, glasses, utensils, pots, or pans of anything! We had a late check in and couldn't get what was needed! Very Disappointed!!!
Extended Stay America Suites Shelton Fairfield County is located 2.1 mi (3.4 km) from Roosevelt Forest and within a 10-minute drive of SportsCenter of Connecticut. Each of the 140 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 140 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are other standard amenities. Weekly housekeeping is available.
Extended Stay America Suites Shelton Fairfield County features free WiFi in public areas, coffee in a common area, and laundry facilities. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area and barbecue grills.
The room was very dirty - not well maintained.
I am thankful...that my children and I are not on the street...
Thank you for reviewing your experience at Extended Stay America. We are thrilled to read you liked everything we had to offer and that you had a comfortable stay with us. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management
The hotel was unkept outdated and other guest seemed very suspect. We ended up booking another hotel.
Thank you for your review. We are sorry our hotel was not living up to your expectations and the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us another chance to prove ourselves. Sincerely, Hotel Management
Bad services. People hanging out in front of the buliding arguing.
Thank you for sharing your thoughts about your recent stay. We apologize that you did not receive the best service, and you were disappointed with your experience here. Our goal is to provide excellent service so we regret we fell short. Thank you for being our guest, and we hope you will give us another try. Sincerely, Hotel Management
I didn't like how I tried to checked in and they claimed that I was a no show even when having the information that I had booked the room. They didn't offer any discount or tried to help at all. Very terrible service. I had to changed up my plans and find another hotel last minute.
Thank you for your review and for choosing our hotel. We certainly apologize there were no rooms available when you arrived, which led to your disappointing experience with us. We are especially concerned you did not feel our associates handled your situation professionally, and with the highest level of service, we are known for delivering. Your review has been shared with our front desk team to ensure we are providing a great experience with us.we hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Comfortable room...easy to get to...simple check-in check-out
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodations and liked our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Customer service awesome and Dora is the best housekeeper! Front desk ladies the best!! Should be five. A raise or s bonus they do over and beyond!!
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team, especially Dora. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Rooms were not very clean. Beds were uncomfortable. Called the front desk to get some plates and utensils and they never delivered it. Had to call multiple times. The grab and go breakfast was just disappointing. The granola bars were expired and the choices were grim. The hallways and elevator had a constant bad odor. Would not recommend this place.
Von, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Good location and friendly staff. I would recommend to a friend.
Thank you for being our guest at Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you were impressed by the service provided by our courteous associates and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management