When we arrived they did not have our reservation. We ended up going to another hotel as there were no rooms available. This all took about two hours and many phone calls. Very disappointing and aggravating!!!
Great staff!
Loved the property, staff was incredibly helpful on check in. Wouldve liked to use the hot tub tho.
Loved it
We booked a suite, tub drain was clogged. Hot tub area was cold. Barely any snacks for sale in the main lobby. Computer station was not working. Over a nice looking hotel but needs to get it together.
It's a marvelous place to stay. Very clean and quiet with all the proper amenities.
The staff was very helpful and friendly. We would definitely stay there again!
Good staff, clean and large rooms
This property has very little Covid cleansing... as I arrived at my hotel and got onto elevator 2 other people also got on....... not ...1...masked!!?!
Perfect. The management was owsome. I would recommend this hotel
Overall it was excellent, but when I tied to sleep the neighbors kept making noises that did not allow us to,the walls are thin so u almost hear everything.
Great place to stay. Nice and clean and beautiful
New Nice staff Lot of homeless living/housed by the city were present and very trashy behavior loud and loitering everywhere Nice pool
Really nice hotel. I booked a King Bed Suite, but when I checked in I was given a room with two queen beds. Front desk told me Orbitz had overbooked King rooms. No big deal at all, but you might not get the same rom that you book.
I love how attentive, kind and supportive the staff is here. The entire hotel is spotless and very clean. The rooms are gorgeous. The pool and hot tub are fantastic and brand new. I would absolutely stay here again and recommend it highly to everyone.
brand new, excellent physical plant and friendly staff, breakfast and evening offerings were delightful
Nice pool. Good location. Easy access to shops, restaurants and Yale.
Located within a mile (2 km) of PEZ Visitor Center, Homewood Suites by Hilton Orange New Haven is within 3 miles (5 km) of Seabluff Beach. This 121-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Start your day off right with a free breakfast, offered on weekends from 6:00 AM to 7:00 AM. Get a pick-me-up at the coffee shop/cafe, or mingle with other guests at the free manager's reception on select days.
Guests can expect free WiFi and 55-inch TVs. Coffee makers, safes, and phones are other standard amenities.
Guests of Homewood Suites by Hilton Orange New Haven have access to an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include a business center and coffee/tea in a common area.
When we arrived they did not have our reservation. We ended up going to another hotel as there were no rooms available. This all took about two hours and many phone calls. Very disappointing and aggravating!!!
Dear Warren,We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope you will come back and stay with us again. Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven
Great staff!
Hi Jeffrey,We are so glad you enjoyed your stay! Making you happy makes us happy. I would like to personally thank you for your recent feedback. Responses like yours truly help us to better our team and hotel. We enjoyed having you as our guest! I'll be sure to pass your kudos onto the team. We look forward to seeing you during your next visit to Orange/New Haven.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven
Loved the property, staff was incredibly helpful on check in. Wouldve liked to use the hot tub tho.
Hi Anthony,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Tom FalcoGeneral ManagerHomewood Suites - Orange/New Haven
Loved it
Hi Diana,We are so happy to hear how you loved our hotel and staff. We hope to see you again the next time that you are in the Orange/New Haven area.Thank you,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven
We booked a suite, tub drain was clogged. Hot tub area was cold. Barely any snacks for sale in the main lobby. Computer station was not working. Over a nice looking hotel but needs to get it together.
Dear Kimberly, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely, Tom Falco General Manager Homewood Suites - Orange/New Haven
It's a marvelous place to stay. Very clean and quiet with all the proper amenities.
Hi Kelldon, We are so glad you enjoyed your stay! Making you happy makes us happy! I would like to personally thank you for your recent feedback. Responses like yours truly help us to better our team and hotel. We enjoyed having you as our guest! I'll be sure to pass your kudos onto the team. We hope to see you again, soon. Sincerely, Tom Falco General Manager Homewood Suites-Orange/New Haven
The staff was very helpful and friendly. We would definitely stay there again!
Hi Aaron: Thank you for choosing the Homewood Suites - Orange/New Haven. We are so glad you enjoyed your stay. Making you happy makes us happy. I would like to personally thank you for your recent feedback. Responses like yours truly help us to better our team and hotel. We enjoyed having you as our guest. I'll be sure to pass your kudos onto the team. We look forward to seeing you during your next visit to Oange/New Haven. Sincerely, Tom Falco General Manager Homewood Suites-Orange/New Haven
Good staff, clean and large rooms
Hi Mary, Thank you for choosing the Homewood Suites - Orange/New Haven. We are so glad you enjoyed your stay! Making you happy makes us happy! I would like to personally thank you for your recent feedback. Responses like yours truly help us to better our team and hotel. We enjoyed having you as our guest! I'll be sure to pass your kudos onto the team. Sincerely, Tom Falco General Manager
This property has very little Covid cleansing... as I arrived at my hotel and got onto elevator 2 other people also got on....... not ...1...masked!!?!
Hello Anonymous, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely, Tom Falco, CHA General Manager
Thank you, Galyna for the great rating of our hotel and staff. We look forward to seeing you the next time you are in Orange.Sincerely,Tom FalcoGeneral ManagerHomewood Suites-Orange/New Haven