Thank you
Convenient and comfortable to stay with.
We have no bath towels. Apparently we have to ask for everything you need in the room. The hallway is poorly lighting look dark and spooky. Will never stay there again and not recommend to anyone.
Property needs to have the rooms in better shape, tine non smoking smells like smoking, looks much better in the pictures than in real life, no room service to clean the rooms. Manager Mimi is great, staff late night very bad.
I was unable to use my devices because the WIFI was poor. The television was cracked and a potion of the television was blacked out. She told me they overbooked so I had to take that room. There was no other option.
Nice front desk staff but overall terrible condition. Lot of noise and some people openly smoke in their rooms and the smell oozes to every corner! No room service or cleaning service!
The room was very dirty - not well maintained.
I am thankful...that my children and I are not on the street...
The hotel was unkept outdated and other guest seemed very suspect. We ended up booking another hotel.
Bad services. People hanging out in front of the buliding arguing.
I didn't like how I tried to checked in and they claimed that I was a no show even when having the information that I had booked the room. They didn't offer any discount or tried to help at all. Very terrible service. I had to changed up my plans and find another hotel last minute.
Comfortable room...easy to get to...simple check-in check-out
Customer service awesome and Dora is the best housekeeper! Front desk ladies the best!! Should be five. A raise or s bonus they do over and beyond!!
Rooms were not very clean. Beds were uncomfortable. Called the front desk to get some plates and utensils and they never delivered it. Had to call multiple times. The grab and go breakfast was just disappointing. The granola bars were expired and the choices were grim. The hallways and elevator had a constant bad odor. Would not recommend this place.
Good location and friendly staff. I would recommend to a friend.
Extended Stay America Suites Shelton Fairfield County places you within a 15-minute drive of popular attractions such as Hartford HealthCare Amphitheater and Fairfield University. This 140-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are also standard. Weekly housekeeping is available.
Extended Stay America Suites Shelton Fairfield County features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is included with your stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include barbecue grills, a picnic area, and a vending machine.
Thank you
Convenient and comfortable to stay with.
We have no bath towels. Apparently we have to ask for everything you need in the room. The hallway is poorly lighting look dark and spooky. Will never stay there again and not recommend to anyone.
Dear Thuy, Thank you for your review of our hotel. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Property needs to have the rooms in better shape, tine non smoking smells like smoking, looks much better in the pictures than in real life, no room service to clean the rooms. Manager Mimi is great, staff late night very bad.
Gabriel, thank you for evaluating your stay at our hotel. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
I was unable to use my devices because the WIFI was poor. The television was cracked and a potion of the television was blacked out. She told me they overbooked so I had to take that room. There was no other option.
Jamie, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
Nice front desk staff but overall terrible condition. Lot of noise and some people openly smoke in their rooms and the smell oozes to every corner! No room service or cleaning service!
Michael, thank you for sharing the specifics of your stay with us. We regret the noise disturbance you encountered and apologize for the concerns you had with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are happy you were pleased with the service our front desk associates delivered. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Dear Antonio Arturo, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the area! It's so nice to read how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. Being so close to local attractions is one of the many benefits of staying with us. We are delighted you included us in your travel plans and hope you will do so again!Sincerely,Hotel Management