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Recent guest reviews

Great

The place was clean but the tv was broke and air conditioning was broke they need to fix these things before checking people in the rooms.the manager did accommodate me

I95 is about 600 feet away. Windows are shot, so it sounded like we were sleeping with the windows Open - Trucks run on I95 24/7 - really loud. The Air conditioner/ Heater filter was full of dust and dirt - low air flow. It was only a mile from the Train station, convenient location.

The breakfast was pretty good. The facility was clean and staff was welcoming

Breakfast was offered gratis as part of the stay. It was delicious hot breakfast with scrambled eggs, coffee, juice, toast, bacon, and oat meal.

The hotel was next to an abandoned building, which made it feel kind of run down. The hotel building was fine though. Although we were able to hear people playing extremely loud music through the walls; luckily when I called the front desk, they were able to identify which room it was coming from to tell them to turn it off.

The facility was very clean in the breakfast was outstanding. Staff, particularly the breakfast staff, we're very friendly and helpful.

Liked the restaurants nearby. Disliked the lack of sound proofing from the freeway.

Nice facility overall . Only problem is the lock did not work well. I like the complimentary breakfast and the hot tea station.

Great location. Very clean and pleasant. Love the full breakfast.

Never ever ever ever again . There was a long hair on my bed at check in and carpet was old and need to be vacuumed a little bit more . They changed my room and that room smelled like dog so i check out 3hrs after checking in . Never again

I had to switch rooms twice. Heat wasn’t working , the fire alarm battery was low and they had no one to change it.

Bathroom was not clean, shower had someone elses in hair in it.

Great for a quick night rest. A little dated, but staff was very nice. Room was clean, beds soft and new.

My initially assigned room was unacceptable. Water (in the sink, in the shower and in the commode) was not just brown, but was actually muddy. The desk stated that repairs had been made the previous day, and they thought all was corrected. It wasn't. I was assigned another room which was acceptable at the 3-star level.

Saw Mill Rd West Haven CT

Hotel highlights

  • Free full breakfast on weekdays
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

PEZ Visitor Center is within 2 miles (3 km) of Best Western Executive Hotel Of New Haven - West Haven while other popular attractions such as University of New Haven are within 3 miles (5 km). This 100-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free full breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.


Rooms

All 100 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 37-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include free local calls, safes, and ironing boards.


Property features

Guests staying at Best Western Executive Hotel Of New Haven - West Haven enjoy an indoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 1 Queen Bed, Non Smoking, Microwave

1 Queen Bed | Sleeps 2

Guest reviews for Best Western Executive Hotel Of New Haven - West Haven

Everyone (17) Couples (14) Business (14) Family (16) Other (6) Friends (2)
5
Friends Business Business

Great

By on May 4, 2021

1
Everyone

By on Apr 21, 2021

Review comment responded on May 4, 2021

We apologize for the inconvenience.

1
Everyone

By on Feb 28, 2021

Review comment responded on Mar 23, 2021

We apologize for any inconvenience during your stay.

5
Everyone

By on Oct 12, 2020

5
Everyone

By on Aug 30, 2020

3
Family with small children

The place was clean but the tv was broke and air conditioning was broke they need to fix these things before checking people in the rooms.the manager did accommodate me

By , from New haven ct on Jul 21, 2020

2
Partner Couples

I95 is about 600 feet away. Windows are shot, so it sounded like we were sleeping with the windows Open - Trucks run on I95 24/7 - really loud. The Air conditioner/ Heater filter was full of dust and dirt - low air flow. It was only a mile from the Train station, convenient location.

By on Nov 20, 2019

Review comment responded on Nov 22, 2019

Dear NYCTRIP, Thank you for your recent stay and I apologize that your stay was not completely to your satisfaction. Sincerely

4
Family

The breakfast was pretty good. The facility was clean and staff was welcoming

By , from Brooklyn NY on Oct 21, 2019

Review comment responded on Oct 21, 2019

Dear Dee, Thank you for your recent stay. We appreciate your feedback. Sincerely,

5
Family with small children

Breakfast was offered gratis as part of the stay. It was delicious hot breakfast with scrambled eggs, coffee, juice, toast, bacon, and oat meal.

By on Oct 8, 2019

Review comment responded on Oct 11, 2019

Thank you for your recent stay. We appreciate your feedback. Sincerely

3
Partner Couples

The hotel was next to an abandoned building, which made it feel kind of run down. The hotel building was fine though. Although we were able to hear people playing extremely loud music through the walls; luckily when I called the front desk, they were able to identify which room it was coming from to tell them to turn it off.

By on Oct 7, 2019

Review comment responded on Oct 11, 2019

Thank you for your recent stay. We appreciate your feedback. The Management was informed about your comments and working diligently. Sincerely,

Best Western Executive Hotel Of New Haven - West Haven

490 Saw Mill Rd, West Haven, CT 06516
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