There was an unexpected issue with the room near midnight and the front desk worker immediately set me up in another room. The transition was smooth. The front desk workers were very attentive.
There was no hot water and very little pressure in their dirty/old showers. Even after being moved to another room, no pressure and no hot water. Would not recommend staying there.
Hotel is located next to a construction site and a stones throw from one of the busiest highways on the eastern seaboard. The traffic was constant, and didn’t die down in the overnight hours like you’d expect. There were no towels in our room, so we had to walk to front desk to ask. Based on how many others didn’t have towels, this clearly wasn’t an oversight, just routine to not give towels and hope you don’t ask. The bed was sagged 4” in the center. The bathroom floor was swept but not mopped. If you are anything but a heavy heavy sleeper, avoid this hotel. The traffic noise is unbearable, we did not sleep.
The room was clean and check in was smooth. The pool was a decent size. Fitness room was closed and the excuse the front desk gave me was lame. Our room faced the highway and even tough we were on the 6th floor the traffic noise was very loud. Had trouble sleeping with the noise.
When we arrived there were no towels in the bathroom the in room telephone did not work so I was not even able to call down to ask for towels. The safety latch on the door was broken off/not present. I went to the lobby to ask for towels and they said they would send someone up. We did not receive towels that night and only was able to after visiting the front desk
The man that checked us in did not talk much and gave me the impression that we didn't have a reservation even though we did. The pool was freezing and murky. For a non smoking hotel it reeked of smoke and air freshener. The air in the room hardly worked. At 60 cold it was tepid in there and we woke sweating. Free breakfast was sub-par...lukewarm eggs and potatoes
Great
The place was clean but the tv was broke and air conditioning was broke they need to fix these things before checking people in the rooms.the manager did accommodate me
I95 is about 600 feet away. Windows are shot, so it sounded like we were sleeping with the windows Open - Trucks run on I95 24/7 - really loud. The Air conditioner/ Heater filter was full of dust and dirt - low air flow. It was only a mile from the Train station, convenient location.
The breakfast was pretty good. The facility was clean and staff was welcoming
PEZ Visitor Center is within 2 miles (3 km) of Best Western Executive Hotel Of New Haven - West Haven while other popular attractions such as University of New Haven are within 3 miles (5 km). This 100-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free full breakfast is included with your stay and awaits you on weekends from 6:00 AM to 9:30 AM.
Guests can expect free WiFi and 37-inch LCD TVs with satellite channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Guests staying at Best Western Executive Hotel Of New Haven - West Haven enjoy an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.
There was an unexpected issue with the room near midnight and the front desk worker immediately set me up in another room. The transition was smooth. The front desk workers were very attentive.
There was no hot water and very little pressure in their dirty/old showers. Even after being moved to another room, no pressure and no hot water. Would not recommend staying there.
Hotel is located next to a construction site and a stones throw from one of the busiest highways on the eastern seaboard. The traffic was constant, and didn’t die down in the overnight hours like you’d expect. There were no towels in our room, so we had to walk to front desk to ask. Based on how many others didn’t have towels, this clearly wasn’t an oversight, just routine to not give towels and hope you don’t ask. The bed was sagged 4” in the center. The bathroom floor was swept but not mopped. If you are anything but a heavy heavy sleeper, avoid this hotel. The traffic noise is unbearable, we did not sleep.
We apologize for any inconvenience.
The room was clean and check in was smooth. The pool was a decent size. Fitness room was closed and the excuse the front desk gave me was lame. Our room faced the highway and even tough we were on the 6th floor the traffic noise was very loud. Had trouble sleeping with the noise.
We apologize for the inconvenience. Unfortunately, our fitness room is closed as of the moment until further notice.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 2039330344. Sincerely, Best Western Executive Hotel of New Haven-West Haven