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Ritz-Carlton, Montréal

5.0 out of 5.0

Recent guest reviews

5 stars hotel, veronica De Foy at the front desk was very helpful! My daughter had nice toys in the room, thanks to her! the only thing... They don't have kids meals at the restaurant... they should have kid s menu... it cost me 18$ for 1\2 pancake for my daughter plus 5.50$ for a glass of orange juice that she had only one sip (it was too sugary for her) so 23.50$ for a kid breakfast ? everything else was just wonderful! Thanks!

The Ritz-Carlton Montreal is truly incredible. A beautiful hotel with exceptional amenities and amazing service everywhere. Maison Boulud was exceptional. This hotel is in a class of its own amongst the finest hotels if the world in an incredible city.

From the moment we checking in the service was incredible. Our room with the Japanese toilet and our shower Had a steam room with heated floors. Jane our conceigizes was amazing in helping us plan our trip. High tea in the hotel was also a great experience!!

Loved this hotel the staff was very attentive to all our needs. The only thing we wished there was more of a selection at the bar for foods during the day but other than that our room was amazing with an upgrade when we arrived and a friendly welcome.

This recently renovated hotel is as close to perfect as any hotel will ever be for me. the rooms are immaculate and sophisticated (I loved the bed, shower, heated bathroom floor, and room lighting), the food at the restaurant was perfect, the service through out was impeccable. We plan to be back and I look forward to using more of the amenities next time around (gym, pool, spa).

If you want to feel special and well taken care of then stay at the Ritz Carleton in Montreal. The service was exceptional, the food delicious and the amenities were perfect. The pool was the best part. We spent a long part of each day there, relaxing by the fire, having drinks and ordering from room service. The pool guards were exceptional in taking care of our every need! I would stay here again just for the pool!

The Ritz-Carlton was well worth the extra cost to stay in such a grand hotel. The staff go above and beyond at every turn and it made a great trip memorable! The room was lovely, super comfortable bed with every amenity looked after. The pool area was absolutely spectacular and well worth a visit.

I’ve stayed at a lot of hotels in Montreal throughout the city, and the Ritz Montreal is by far the best hotel in the city. The location, the staff, and the quality of the hotel are far above any other hotel in the city.

Let's start with some context. We had just completed a 10 day Regent cruise with our eldest daughter who had just turned 40 and her boyfriend which started from New York and ended in Montreal. This was not our first Regent cruise. Last year, we took back to back Regent cruises through the Baltics and then around the British Isles. So, we were used to fine accommodations at sea with a spacious penthouse suite as well as great food. So, when we got to Montreal, we checked into the Ritz, shipped our kids home (parcel post) and started the second phase of our vacation, spending two additional days in Montreal, then renting a car and driving through New England. Being used to luxury, as usual on our vacations, at sea did not prepare me for the luxury of the Ritz Carlton Montreal. We checked in after disembarking from the Regent ship on October 8. The room wasn't ready. With apologies the courteous concierge staff arranged for tickets for the "Revolution" exhibit down the street at the museum. By arranging the tickets, although the exhibit itself was disappointing (separate review to follow), we avoided an interminable wait and long lines. When we got back later in the afternoon after being notified that our room was ready, friendly staff took us up to room 1001. I walked in and was astonished at the opulence and luxury of our suite. Our spacious suite on the Regent cruise paled in comparison. The bed was wonderfully comfortable. Over all, I again contemplated the steadiness and dependability of the Ritz Carlton brand. A moment digression here. My wife and I travel a lot. Those of you who follow me on Trip Advisor, thank you for doing so (and there are a lot of you) and you know this. Work hard, play hard is our mantra. We live frugally at home but travel high. We pay more and expect more because we are active travelers. In Europe, we have been staying at Four Seasons, for example, in Prague, Geneva and Milan. The Four Seasons brand is exemplary but they lack something that Ritz Carlton has -- loyalty provisions. So, we switched after discussing the comparatives. And, the Ritz Carlton Montreal was our first international Ritz Carlton. Domestically, we have stayed at Ritz Carlton's with full satisfaction in Miami, Hollywood, Sarasota and New York. And, with one exception with this visit (which arguably was not the fault of the Ritz Carlton staff) which I will talk about later, we weren't disappointed. Anyway, when I saw the room, I realized what comparative luxury from Regent and Ritz Carlton was and to extol the superlatives of Ritz Carlton in no way denegrates Regent cruises. And, then, there was the bathroom. The friendly staff showed us this magnificent bathroom with its state of the art toilet that raised the seat cover as you approached. I kid you not. As I stood there, mouth agape, as she demonstrated it by approaching (not sitting of course), she chuckled while explaining about the lights that led from the bedroom to the bathroom lest you trip (I never saw those; maybe she was kidding about that). She said that the toilet does everything but "go" for you. Alrighty then. Well, we thoroughly enjoyed our Ritz visit. The staff could not have been friendlier. It is true, they missed a turn down one night, but apologetically showed up quickly when we called down to the desk. I thought we had been fed well on Regent, which we had. But, when I tasted the home made pastries on the buffet, I realized what true delicious pastry really was. The buffet was plentiful and delicious. The breakfast restaurant touted table side breakfasts to a garden which we requested. But, it was raining the first morning of our visit. No problem. There was a canvas retractable roof with plexiglass windows. So, my wife and I were treated to a charming buffet breakfast accompanied by rain on the roof while looking at the beautiful garden. Breakfast service was wonderful. Our server even permitted me French conversation which I always enjoy. So, what was the one exception to our wonderful visit to Ritz Carlton Montreal. Well, on our first evening, we went for a drink at the Palm Court. First, the service was very slow, to the point, that I had to hunt down our bar server who wasn't too happy about it. Then, after we left and went up to the room, within 5 minutes of being in the Palm Court, my wife noticed that she had left her scarf in the bar. We immediately telephoned down to the Palm Court. But, in the 5 max 10 minute time gap between getting our check at the Palm Court and calling down to the Palm Court, the scarf was gone. So, either the very next customer took it, or someone else did. Next morning we complained to the hotel concierge who promised to look at the cameras in the Palm Court but never got back to us. Not good. And, about that bathroom toilet, well, the most I'll admit to was to having some fun with it by approaching it and then backing away a few times to see the seat open and shut. My wife says I act like a kid and have never grown up, to which I reply, what's wrong with that ?

Alice from guest relations reached out before our trip and insured that we were well taken care of. The hotel is very clean and the rooms were comfortable. We especially enjoyed the pool and sauna facilities.

1228 Sherbrooke Street West Montreal QC

Hotel highlights

  • Walking distance to Bell Centre and Christ Church Cathedral
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Golden Square Mile, Ritz-Carlton, Montréal is a leisurely stroll from popular sights such as Bell Centre and Christ Church Cathedral. This 5-star hotel has 129 guestrooms and offers a full-service spa, an indoor pool, and a 24-hour fitness center. Located centrally in Montreal, it's also close to Notre Dame Basilica and Saint Joseph's Oratory.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

All 129 air-conditioned rooms provide refrigerators, minibars, and free newspapers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are other standard amenities.


Property features

Guests of Ritz-Carlton, Montréal enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. Valet parking is available for CAD 40 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and 12 meeting rooms.

Room options

Signature Room, 2 Queen Beds

Queen 2 | Sleeps 4

Signature Room, 1 King Bed

King 1 | Sleeps 3

Junior Suite, 1 King Bed

King 1 | Sleeps 3

Suite, 1 Bedroom, Fireplace

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

97% of guests recommend this hotel

Total of 1128 reviews