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Crowne Plaza Moncton-Downtown

3.5 out of 5.0

Recent guest reviews

Room perfect, was my birthday on arrival date and front desk surprised me with nice bday card and some gifts. Free parking. Great breakfast. Highly recommended . Nice pub food and friendly staff. Will visit again.

This is a nice hotel. Service was good but it was difficult to get our luggage from the carpark up to our room and no one offered to help. It was a bit of a trek to the lifts. The rooms are clean and modern. The bathroom was really nice. It was another big American-style hotel.

My husband and I stayed for a weekend while our Grandkids also stayed as they played in a hockey tournament. All the kids were on one floor and we stayed 5 floors up. Staff was excellent and accommodating at every end. Beautiful rooms, excellent beds. Breakfast staff was encredible offering coffee for take out after our meal. Downtown walk was great with plenty of patios and music.

I stay here twice a year to run meetings for work. Every time we come we deal with Denise for our meeting set up and she is always amazing! The banquet staff is fantastic and always willing to help with anything we need! The hotel has been renovated and the rooms are really nice! One of my favourite things about the hotel is the little aromatherapy kits they leave in the room- you can use a refreshing leg gel and aromatic spray to help you relax. Perfect after a long day! We will continue to return here as we love both the location and service! Be sure to go to nearby Catch 22 for dinner!

I had a great stay here. Thanks to Samantha and Michelle at front desk. They made for a great evening. Kenny was a great help too. Also Melanie in the restaurant did a great job and went out of her way to make for a great stay.

Stayed with a hockey team for 2 nights. No issues, my only interaction with staff was to get get directions. When I checked out they thanked me for staying, asked me to stay again next time I was Moncton. I looked at my credit card a week later and noticed 2 days after I checked out, I had an almost $150 fee from them. When I called to inquire as to why, they told me that because there was a noise complaint against some of my teammates (not in my room), their solution was to indiscriminately charge every person on our team this fee. They refuse to refund it, and seem to think it is my job to find out the guilty party to pay me back. Even though when I call they tell me they have logs of times and room numbers for the complaints (and admit none were to my room, and that no one spoke to me), and that they have cameras showing the alleged "dispute" or "disruptive behavior". I gave no consent for this charge, they just added it on a few days later without any communication. I would recommend you stay at a different place than Crown Plaza that has the decency and professionalism to reach out to inform you of something like this, and not try to sneak it through your credit card a couple days later.

I can't tell you how disappointed I am with my recent stay at the crowne plaza in Moncton. The room was not clean, and I was unable to change rooms. My few interactions with management were awful, and at one point outright insulting. I can't express this enough, save yourself some hassle and stay elsewhere.

Stayed at the crown plaza Moncton with an organization for an event being held in Moncton. We all booked and paid separately but booked under the organization name to have a slightly reduced rate. I stayed in a room alone and didn’t make any noise or disturbance and checked out without an issue. Once home, I noticed an extra charge on my credit card of $150. I called and they said because they received noise complaints about several people within the group from being up late in the lobby one night, they decided to charge everyone in the group for a 1 night stay. I explained I was not present for any of this and should not be held responsible. The manager said she didn’t care and refused to reverse the charge. She was extremely rude and unhelpful even though she was wrong in charging my card without informing me upon checkout. If she would have, I could have disputed the issue in person. I filed a formal complaint with their head office. After a few days and speaking with 2 people, they both refused to reverse the charge and were yelling on the phone at me. It was the worst customer service I have ever experienced. Visa has reversed the charge and is now going after crown plaza for the money as legally they cannot do this. I would never stay here again or ever recommend this hotel chain. Keep a close eye on your credit card statements as they don’t seem to blink an eye at charging people’s cards illegally or care when a customer calls to voice their legit concerns. Very disgusted.

We arrived at the Moncton Airport to discover that our car rental company had given our car away. It was late and no other cars were available so we booked a room here for the night. These folks are so kind and accommodating! The staff was very kind, the rooms were clean and comfortable. They even helped us get a rental car the next morning. And saved us money doing it!

Our experience other than check in was phenomenal. We had an issue with our reservation (price reserved was significantly less than what they wanted to charge). Eventually they agreed to honor the price, except they would charge us an extra $10 for the second adult... even though the reservation specified this. Felt like I was being nickel and dimed. Just as a note: I booked through their website. Not a reseller. Other than this, it was great. Restaurant food was excellent, Jacuzzi was great. Something that bothers me, but I wouldn't knock stars off for: The TV. They put a fancy flat screen smart TV in a room... then put the stupid Hibox system on it which turns everything into an SD display, and makes going through the channels painful. Hotels need to stop doing this.

1005 Main St Moncton NB

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Crowne Plaza Moncton-Downtown places you next to Moncton Downtown Centre and within a 10-minute walk of Moncton Capitol Theatre. This 3.5-star hotel welcomes guests with 191 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. Centrally located in Moncton, the hotel is also a short walk from Moncton Market and Thomas Williams House.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with full breakfast, available for a fee.


Rooms

The 191 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and phones. Guests can expect free WiFi and TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests staying at Crowne Plaza Moncton-Downtown enjoy an indoor pool, a 24-hour fitness center, and a sauna. Parking is CAD 12.00 per night (CAD 14.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, 12 meeting rooms, and conference space.

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 473 reviews