My wife's custom built bicycle was cut off the bike rack of our MB Sprinter Van in clear view of the hotel security cameras in the parking lot. Staff tried to view the security footage but the review was limited to 4X so it would take 2 hours to review 8 hours time elapsed. They did not call the RCMP. I called the RCMP when we spotted the thief with the bike on Main Street about 1KM from the hotel.
Great place to stay!!! The staff was so helpful, and took care of everything I required. I would definitely recommend and stay there again if I ever return to the area.
Our visit was short and sweet, without any issues. Check-In and Check-Out was quick and there was plenty of parking in the back.
First, they changed my pre-paid reservation from single queen w sofa to two queens with straight back chairs. Not exactly the comfort I was looking for, and for that reason alone I am doubtful to stay here again. THEN the desk clerk went into great detail about how I could have saved more money by some sort of discounted rate through them. I told her that I used the third party booking agent so I could pay in US dollars, and also they didn't offer a package that included breakfast. During my stay, only once was I greeted by the staff. WiFi service was excellent. It is a nice facility, accomodations were great, downtown is a short walk. Customer sevice needs attention.
Don't expect luxury here..serves a purpose for sure, but not sure if it is worth the money.
Crowne Plaza Moncton-Downtown, an IHG Hotel places you next to Avenir Centre and within a 5-minute walk of Moncton Capitol Theatre. This 3.5-star hotel welcomes guests with 191 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with full breakfast, available for a fee.
All 191 soundproofed rooms feature coffee makers, safes, and ironing boards. Guests can expect free WiFi and TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Rooms also include desks.
Guests of Crowne Plaza Moncton-Downtown, an IHG Hotel have access to an indoor pool, a 24-hour fitness center, and a sauna. Parking is CAD 12.00 per night (CAD 14.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.
My wife's custom built bicycle was cut off the bike rack of our MB Sprinter Van in clear view of the hotel security cameras in the parking lot. Staff tried to view the security footage but the review was limited to 4X so it would take 2 hours to review 8 hours time elapsed. They did not call the RCMP. I called the RCMP when we spotted the thief with the bike on Main Street about 1KM from the hotel.
Great place to stay!!! The staff was so helpful, and took care of everything I required. I would definitely recommend and stay there again if I ever return to the area.
Thank you for this awesome review! We appreciate you have chosen us for your stay in Moncton. We look forward to you next visit
Our visit was short and sweet, without any issues. Check-In and Check-Out was quick and there was plenty of parking in the back.
Thank you so much for this great review. We hope you had a chance to experience our pool, hot tub and sauna during your short visit. We are looking forward to your next visit with us at the Crowne Plaza Moncton Downtown.
First, they changed my pre-paid reservation from single queen w sofa to two queens with straight back chairs. Not exactly the comfort I was looking for, and for that reason alone I am doubtful to stay here again. THEN the desk clerk went into great detail about how I could have saved more money by some sort of discounted rate through them. I told her that I used the third party booking agent so I could pay in US dollars, and also they didn't offer a package that included breakfast. During my stay, only once was I greeted by the staff. WiFi service was excellent. It is a nice facility, accomodations were great, downtown is a short walk. Customer sevice needs attention.
Hi, Thank you for your feedback. I am very sorry that your experience was not up to our usual standard. I would be more than happy to welcome you again for you to be able to enjoy fully our hotel and services. That would be the only I could show you how good we can be. Hope to see you soon, Nicolas Bertrand Guest Services Manager
Don't expect luxury here..serves a purpose for sure, but not sure if it is worth the money.
Dear guest, Please accept our deepest apologies as this incident does not reflect the level of service or level of security we strive to provide our guests. We sincerely hope you were able to find resolution in regards to this very unfortunate incident. Warm regards, Francois Guest Service Manager