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GuestHouse Bloomington

3.0 out of 5.0

Recent guest reviews

This is nice 3 star hotel or near. The staff was friendly and they do their best to attend it even though look old or maybe the culture style of the area. The carpet was kind of worn but clean & not smelled. The breakfast was alright but microwave was distance. The breakfast staff was friendly. They not have laundry. Carrying wet or dirty clothes is a disgust! There are stores like within 5 minutes away that many of us use. The shuttle service is a good use esp. if not from the area and get a lead of how to get around.

Too much noisy to sleep. The staff cancelled room key, as couldn’t access the room at the second night staying. I would not stay there again.

I don’t recommend anyone stay here! Staff were rude and talked about me not realizing that I was standing in front of her and she talked about me because we asked for clean sheets. Don’t stay her is not very clean old furniture. Elevator broken smelled.. went from out of town and just got my money back at drove the 4 hours back home that night with my sister and kids

My son and I stay here when in Minneapolis. The location is exactly what we need. Easy access to I-494, and meeting restaurants immediate. Hotel accommodations are very good. Only complaint is that I find the mattresses too hard.

We used the hotel as a sleep over between two long days of flying.

Close to Target Field, Mall of America and the airport.

Good for the price, not the most updated but the staff was great, as was the breakfast buffet.

When we checked in, we were given a room that had not been cleaned so had to move to another room. New room was clean and comfortable. Hotel advertises microwaves but discovered that there is just a microwave down by the vending machines on first floor. None are in the rooms. The pool area was clean and well cared for. The staff did their jobs but were not overly friendly. My child left behind a beloved stuffed animal and it took several phone calls to get anyone to even look for it. It was not a bad hotel to stay in, especially for the price, but it certainly doesn't stand out as anything special.

The condition of the hotel is pretty good, it has been well maintained, but it could use a little updating. About the only complaint I have is about the bed. The mattress was old and needs replacing and the sheets are kind of rough feeling. Otherwise it had all the amenities, a courteous staff was clean and everything (heater, iron, coffee maker) worked as expected.

Business Traveler Room from 1992 with an lcd tv.

Convenient , not crowded during holidays, lumpy bed, nice shower.

Hotel is a little long in the tooth. Desperately needs a face lift. Terrible beds and rude staff are just a bonus.

First, the hotel did not have two restaurants on site as described - there was one bar which did not open until 5 pm that had a small food menu. The only vending machines were for soft drinks, so if you are hungry, there is nothing at all here. The hotel shuttle to the mall, listed as an amenity, ran only 2 or 3 set times per day, and the airport shuttle is not by request, but runs on a schedule as well. The worst thing about this hotel by far was the cleanliness. The sheets on my bed were obviously dirty when I checked in. There was a dirty kleenex in the bed and another on the floor beside the bed. I requested clean sheets twice, to both the front desk and the maids cleaning on my floor, but they were never changed. When I asked at the desk a third time, I was told that housekeeping was already gone, but they would give me some sheets and I could do it myself. It was obvious by the lack of sheets on the maids carts (one or maybe two sets on each) that mine was not the only room which did not have fresh clean sheets. The linens, besides being dirty, were well-worn, the towels were worn thin, the comforter was flat and lumpy, the pillows horrible. The carpet was well worn and stained. The only positive thing that I can say about this hotel is that the front desk employees were polite and courteous. The room was also decent sized.

We're never told at check in about breakfast, so we never had it. Beds were awful! Too far from Mall of America , we had a really hard time finding this hotel. When choosing a hotel we put in MOA and this came up. We would never stay here again.

The staff and check in experience were very good. The rooms are dated and the beds need to be replaced

Nice hotel fun time. ,,...................................

We arrived early, but could not check in because for two hours their computers were down. Room was quiet and parking plentiful. Only meal service appears to be for breakfast.

Good place to stay. Central location for places we were visiting.

Nice hotel for the price. The linens could be a little bit better...somewhat pilled. Close to shopping and restaurants.

Came here for business and stayed for a night. Bed is big and comfy, room is good size - best part was the swiveling TV that can be viewed from the bed or the desk area. Only complaint was that room service had some hidden fees but the food was delicious anyway.

Room options

Room, 1 King Bed, Accessible (Roll-in Shower)

King 1 | Sleeps 3

Room, 2 Double Beds

Full 2 | Sleeps 4

Presidential Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 5

Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Guest reviews for GuestHouse Bloomington

Everyone (17) Business (40) Couples (69) Family (37) Other (14) Friends (14)
4

suitable

Couples

This is nice 3 star hotel or near. The staff was friendly and they do their best to attend it even though look old or maybe the culture style of the area. The carpet was kind of worn but clean & not smelled. The breakfast was alright but microwave was distance. The breakfast staff was friendly. They not have laundry. Carrying wet or dirty clothes is a disgust! There are stores like within 5 minutes away that many of us use. The shuttle service is a good use esp. if not from the area and get a lead of how to get around.

By , from East Coast on Nov 16, 2017

1

very uncomfortable

Everyone

Too much noisy to sleep. The staff cancelled room key, as couldn’t access the room at the second night staying. I would not stay there again.

By on Nov 14, 2017

Review comment responded on Nov 16, 2017

We're sorry to learn about the challenges during your visit. We certainly appreciate your feedback and will use this to improve our operation.

1
Everyone

I don’t recommend anyone stay here! Staff were rude and talked about me not realizing that I was standing in front of her and she talked about me because we asked for clean sheets. Don’t stay her is not very clean old furniture. Elevator broken smelled.. went from out of town and just got my money back at drove the 4 hours back home that night with my sister and kids

By on Nov 13, 2017

Review comment responded on Nov 21, 2017

Thank you for sharing your experience. Our main priorities have always included providing genuine customer service in a very clean comfortable relaxing environment and keeping this available at very reasonable rates. We apologize if we may have fallen short in these areas during your visit. We thank you for your business and wish we could change your mind about a return visit.

4
Everyone

My son and I stay here when in Minneapolis. The location is exactly what we need. Easy access to I-494, and meeting restaurants immediate. Hotel accommodations are very good. Only complaint is that I find the mattresses too hard.

By on Nov 7, 2017

3

a shuttle ride from the airport

Business Travelers

We used the hotel as a sleep over between two long days of flying.

By , from California on Nov 6, 2017

5

right off interstate

Everyone

Close to Target Field, Mall of America and the airport.

By on Sep 5, 2017

Review comment responded on Sep 7, 2017

5-Stars - Thank you!

4
Everyone

Good for the price, not the most updated but the staff was great, as was the breakfast buffet.

By on Jul 14, 2017

Review comment responded on Jul 17, 2017

We are pleased to see your stay was great and that your found our price right and staff accommodating. We hope to see you again in the very near future. Thank you!

3

good location to area attractions

Everyone

When we checked in, we were given a room that had not been cleaned so had to move to another room. New room was clean and comfortable. Hotel advertises microwaves but discovered that there is just a microwave down by the vending machines on first floor. None are in the rooms. The pool area was clean and well cared for. The staff did their jobs but were not overly friendly. My child left behind a beloved stuffed animal and it took several phone calls to get anyone to even look for it. It was not a bad hotel to stay in, especially for the price, but it certainly doesn't stand out as anything special.

By on Mar 21, 2017

Review comment responded on Mar 27, 2017

Thank you for choosing the Park Plaza for your recent visit. We are pleased to see you enjoyed your stay. We also appreciate your candid feedback on the aspects of our service that could be improved. We thank you for your business and look forward to your next visit.

4

very pleasant, needs improvement

Everyone

The condition of the hotel is pretty good, it has been well maintained, but it could use a little updating. About the only complaint I have is about the bed. The mattress was old and needs replacing and the sheets are kind of rough feeling. Otherwise it had all the amenities, a courteous staff was clean and everything (heater, iron, coffee maker) worked as expected.

By , from Bloomington MN on Mar 4, 2017

Review comment responded on Mar 6, 2017

Thank you for taking the time to rate and review your stay at the Park Plaza. We are pleased to see your stay was pleasant and our amenities were ideal for your visit. We thank you for your business and look forward to your next visit.

2

business traveler room from 1992

Everyone

Business Traveler Room from 1992 with an lcd tv.

By , from Nebraska on Feb 19, 2017

Review comment responded on Feb 21, 2017

Thank you for choosing the Park Plaza We do consider our hotel an ideal choice for business travelers - We have clean, comfortable rooms and great rates. We truly appreciate your business and hope you can visit us again when your travels bring you back to the area.