Luxurious; incredibly spacious and comfortable room. Tasteful decorations. The pool looked great, but I didn't go in.
Bedding sheets were not changed probably because it was a mistake of that housekeeping at the time but it was not a fun then.
Was very nice that it wasn’t busy. The bathrooms by the pool area could use a good deep cleaning. That was my only gripe.
Great service. Transportation to and from airport was great.
I’m sure many of your amenities were affected by restrictions, so I won’t judge you based on that, however, your staff could’ve been more helpful and could’ve at least picked phone calls instead of transferring us over and over again! Whoever was working at your hotel during our stay was rude and unpleasant, and there’s absolutely no reason a hotel should run out of toilet paper and simple things such as the coffee that you keep in rooms! Will never stay there again.
Ordinary. Long walk from parking to room. Small refrigerator. Expensive breakfast. One day they didn't clean or room at all. No new towels, beds not made. No apology from staff when I told them this.
It was a decent place at an okay price. The bar was insanely over priced, but beyond that it was fine. If you're just looking for somewhere to sleep a few hours like we were before our flight its fine, staying there on vacation, I I wouldn't recommend.
Great location for airport and Mall of America. Free shuttle service 24 hours is a plus for travelers.
I’ve stayed here many times & have always been happy but we booked a double queen room & arrived and were told they had sold out of all the queen rooms and we’d have to take a double bed room. It’s disappointing to pay for a specific room type, which is non refundable, and then not get the room you paid for. Also, the WiFi connection was horrible & continuously disconnected. I will not plan to stay here again.
On the positive side, lots of pictures from the history of air travel, even from the 1930s. On the negative side, they wanted me to move my car from one parking ramp to another, very early in the morning, before my flight---in early February! However, having a stress-free morning is the whole point of staying at an airport hotel the night before an early-morning flight. They need to learn to be less picky about the parking rules.
For this trip I liked it's convenience to the airport and the airport shuttle service.
Good food at the restaurant. When got into room toilet had not been flushed and garbage can still had trash in it. Housekeeping cut corners didn’t do job.
Lamp was broken and not replaced when we called about it.
Located in East Bloomington, Crowne Plaza Aire MSP Airport - Mall of America is within 2 miles (3 km) of popular attractions such as Mall of America and Nickelodeon Universe. This 430-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 10 AM.
All 430 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and 43-inch flat-screen TVs with satellite channels and pay movies. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free local calls, ironing boards, and desks are also standard.
At Crowne Plaza Aire MSP Airport - Mall of America, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Luxurious; incredibly spacious and comfortable room. Tasteful decorations. The pool looked great, but I didn't go in.
Thank You. Stay Safe!
Thank You. Stay Safe!
Bedding sheets were not changed probably because it was a mistake of that housekeeping at the time but it was not a fun then.
IHG's current policy is changing sheets every 5 days unless requested. Please let us know next time so we can make your stay more comfortable.
Was very nice that it wasn’t busy. The bathrooms by the pool area could use a good deep cleaning. That was my only gripe.
Thank you for your comments.
Thank You
Thanks for taking the time to share your experience.
Hello, Have a great day, thanks for the review.
Great service. Transportation to and from airport was great.
Hello, We are glad to hear you were able to take advantage of our great shuttle service. Safe travels where ever they may lead you.
I’m sure many of your amenities were affected by restrictions, so I won’t judge you based on that, however, your staff could’ve been more helpful and could’ve at least picked phone calls instead of transferring us over and over again! Whoever was working at your hotel during our stay was rude and unpleasant, and there’s absolutely no reason a hotel should run out of toilet paper and simple things such as the coffee that you keep in rooms! Will never stay there again.
Thank you for your comments. I will share with our staff.
Thank you for your comments.