2/10 Terrible
Barbaraluz
Traveled with partner
Dec 6, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK YOUR STAY HERE! My boyfriend and I arrived around 11p on Thursday and found that both the front gate and front door were unlocked, meaning anyone could walk inside from the street. This felt very unsafe.
When I entered the unit, there was a strong mold/mildew smell that immediately caused a headache. I tried to open a window for air, but there was no screen and it was at street level, so it did not feel safe. When I checked the bed, there were multiple hairs on the sheets (short, long, and dark), and the bedding did not smell clean.
I called the hotel line and reached a “virtual assistant” who was unhelpful and said someone would get back to me. I called a second time after not hearing from anyone, and he said the night worker was on their way. As the mold smell worsened, we found visible mold near the mini-split, and behind a wall painting was extensive black mold.
Due to the unsafe, unsanitary conditions and lack of support, we left immediately and booked another hotel. It is now Saturday, and I have still not been contacted by management. Disappointing experience.
Barbaraluz
Stayed 2 nights in Dec 2025
