The Villa Casa Casuarina4.0 out of 5.0
Recent guest reviews
Long overdue review for the hotel. We stayed a few nights early November 2018. Pros – beautiful place, iconic, historic Cons – did not offer to help with luggage for arrival, the morning silverware sorting echoes throughout the whole place, young female hostesses are unpleasant, the evening silverware sorting echoes throughout the whole place, requested to move rooms the silverware echoes were so unpleasant, you are questioned every time you return back to the hotel and must explain you are a guest (paying near 1k a night you need service where they know their handful of guests by face), they called for housekeeping while DND was on, the water was turned off one morning when we wanted to shower, they tried to kick us out when we got late check out the night prior, lastly no one was at front desk to check us out when we wanted to leave.
Stayed in the Venus Suite that overlooked Ocean Dr with a balcony. The size, layout, attention to detail, and furnishings could only have been created by someone like Versace. I have stayed in many Five Star hotel suites and non are comparable to this one. Yet since the Casa has only ten rooms it must survive on revenue from diners and visitors, making the place somewhat crowded and noisy. Moreover with ten rooms the focus is not on over the top personal service to the hotel guests, versus the St Regis. No elevator. Yet definitely worth the visit, reminded me of Mar a Lago but the suites are far better at Casa Casauarina.
Stayed for three nights in The Azure suite Valentine's week. The Azure had no windows that opened. You could not see out because they are covered with stained glass. The suite is decorated with heavy fabric that is 22 years old. No service - they did not care if you existed, 22% service charge, plus 9% tax on the service charge No management - never saw a manager No employees - to take care of me No pool - pool is closed from 4pm to 12 midnight; only six chaises and six towels No sleep - the courtyard amplifies the noise from the dinner guests, then from midnight to 4am...a cacophony of chairs and tables being moved, and silverware being sorted No security - lock your door at all times No smoking - $250 fine if caught smoking No elevators - not wheelchair friendly When checking in, be sure you read contract before you sign.
I blame myself for the error in ever booking this horrid hotel. It was the only time I didn’t read the reviews on TripAdvisor first, had I, I would have seen the majority of negative reviews from the people who actually stayed there. The only thing keeping this from a ONE STAR rating is the reviews from the ones coming in for lunch and dinner. I booked our suite in June 2018 (one of the 4 best in the Villa) and as soon as I did, I emailed the hotel and requested either Gianni’s suite or the Signature suite. I didn’t hear anything back so sent two more emails to which the hotel failed to respond. We arrived around 10:30 am after an overnight flight from Canada. There is a podium outside where you pass a guard to get to. The young girl working behind the podium was rude and arrogant. We were told we couldn’t have either suite we requested ,that we’d been placed in the Garden suite. I asked if we could look at it and she said NO. Finally she reneged and we viewed the suite, it was dark, musty and not to our liking. We informed her we had no intention of staying in that suite and that I was absolutely up front from the moment we booked. We were then told we could have the Signature Suite after lunch, around 3. We came back at 2 and were told the Manager said NO we could not have the “Signature Suite” that we could have the Garden Suite only or we could be downgraded to the Medallion Suite. I stated this simply wasn’t acceptable and we’d never been treated so poorly. At that point another couple who worked their (or at the sister hotel) came a long and started snapping at us, that our one night pre-payment wouldn’t be refunded, they’d charge us for all three nights and we should have known their intent by the lack of response to my emails. The Manager was phoned again as we were leaving and he said our money would be refunded. The only person in the entire hotel who has any semblance of a heart was the fellow who handled our luggage (he’s from Nice, France) and he was trying to help us get into an UBER and stated we should try the Standard Hotel. The entire time he was trying to help us, the rest were snapping at him, “get back here to work” We have stayed in some of the best hotels in the world and never seen such rude and arrogant staff. Everyone of them was a piece of work and certainly not in a good way. As we left, I said I’d be writing a very negative review on TripAdvisor and their response was “Don’t care, people will line up to stay here anyway.” We arrived to the Standard and they had no rooms available but the Concierge, Hugo and the amazing staff did everything in their power to be of a benefit to us. We ended up at the Mandarin Oriental in a fabulous water and city view room with a free buffet breakfast everyday, wine and chocolates sent to us and genuine kindness by the staff. Do yourself a favour and stay anywhere else.
I stayed in the Mosaic room at Villa Casa Casuarina for two nights; January 10th and 11th. It was very beautiful and the staff was personable. We dined at Gianni's the first night and the food was very good in a perfect setting. After our dinner the first night around 11 pm we could hear the staff in the preparation and storage room below the foyer to the Mosaic room. It was loud and clear enough to hear their voices and understand they were sorting silverware and moving furniture across the floor. It was annoying but I did not complain. It ended at midnight. Even with this disturbance we were still so impressed with the hotel that I inquired about reservations, albeit for a different room, for February or March of 2020. My positive feelings for the beautiful hotel changed Friday night. At 11 pm the restaurant breakdown started again with the noisy sorting of silverware, voices of the staff and much louder sounds of tables being moved across the tile floor. Around midnight the Medallion suite across the foyer from the Mosaic was being occupied by a party of 10 people that were also very loud. At 12:30 I went down and complained to Rog (?) with the restaurant about the staff being so disturbing that it was impossible to sleep. He said he would tend to the problem. Twenty minutes later the noise persisted and I went outside the Mosaic room and from above in the foyer raised my voice to the entire staff below to stop talking and moving furniture. I was assured that they were almost finished. The noise did stop at 1 am. At 6 am the party of 10 staying in the Medallion suite was awake and making noise. I asked them to be quiet but to no avail. 10 minutes later I walked over to their door and closed it myself. Knowing my frustration and anger they tried to quiet down but there were so many of them it was difficult. Not having been able to go back to sleep I went downstairs at 7:30 am to get coffee and met the receptionist to whom I related my frustration and anger. I had spoken to the restaurant manager and hotel manager but received no help. I believe I should be able to expect a minimum level of disturbance in a fine hotel in order to get a good night’s sleep. Lacking sleep does not make for a good experience no matter how beautiful the establishment or courteous the hotel staff. I do not recommend this hotel because of the uncomfortable noise from staff and guests, and poor customer service from the management of the restaurant and hotel. I wrote and communicated my dissatisfaction with the hotel’s manager and the main office but after a month I have received no response. Any guest should also be aware of the possible large parties that they allow to occupy a room. I would assume that guests such as myself would expect a good night's sleep. This experience I hope will warn other travelers in the market for a five star hotel.
After looking at the impressive building and knowing the history behind this stunning place,myself and three friends decided to push the boat out and go for a meal at this establishment...what a mistake I have never felt as ripped off in my life.... All four of us ordered different starters to compare and perhaps share...not a chance they were so small I would of stabbed anyone with a fork if they had tried! Albeit small they were not particularly good,the main course again was not good,the waiting staff not particularly attentive but hey it’s o.k they are charging 22% service charge they don’t have to be. Be very careful before you go you need a deep wallet and forget the history behind this place no one is happy to answer any questions you have...very very disappointed
The Villa Casa Casaurina is the former Versace Mansion, now operating as a boutique hotel and restaurant. We went for dinner, looking for Italian cuisine and a visit at the fabled SOBE home of fashion genius Gianni Versace and his sister Donatella. If you are looking for the Versace story when visiting you will have to work for it. The staff is very closed mouthed, almost trained to be that way judging from the consistency of their non responses about the past. Maybe it was part of the deal made when the Versaces sold the property to its current owner. But it seemed odd, not mysterious. You will not find a plaque, a storyline on the menu, or homage to the Medusa head from the Versace logo. Putting that aside you will find the marvelous frescos, incredible tile work, the famous pool, and even Gianni’s vintage barber chair if you peek into the men’s locker room. But you’ll have to do the work. It’s worth a look, for sure, but better to walk in for a drink at the bar and poke around then commit to dinner. Here’s why: Dinner is outside at the pool so make sure you get a reservation, bring a sweater or shawl if it’s windy, ask for a table close to the pool or they will put you at a bad location because the dining area is crammed with tables. The area is protected by the walls of the compound, it is covered, lighting is nice, live music, great ambience. Juan our experienced waiter was efficient and very nice. The remainder of the staff looked harried at 6:30 pm, still setting up tables and dragging gas heaters all over the dining area. We always had to ask for water and bread while we waited for our order to come from the kitchen. We ordered an appetizer of Scallops with a Gianni salad as one meal, and the Key West Prawns entree and burrata salad as the other meal. The quality of the food is not equal to the prices charged. The scallop appetizer at $17 was plentiful and made a nice meal with the salad, scallops overcooked. But for the price/value adequate. The Key West Prawns for $40 were just a disaster. Supposed to be served with heads on, the dish was served with heads yet the prawn meat was outside of the heads. Scattered. Rushed. Almost like they had extra heads in the kitchen and sautéed shrimp and tried to place them in the heads. The food at the booze-mill Mangoes is better. Consider the food quality as banquet-level quality or perhaps a serving you would get at a good restaurant on a cruise ship. Better to grab a cocktail, look around, and find another place for dinner.
I went out to dinner with a friend and everything was incredible. The food and service was great except for the hostess. She said I didn't have a reservation and I tried to show her the reservation on my phone. She wouldn't look at it and was pretty rude. When she finally found the reservation she said nothing except that the other hostess would take me to my seat. It was a very uninviting feeling.
I decided on celebrating at this beautiful venue my 40th birthday with a weekend stay but needless to say this place operates like a luxury property in a third world country. My calls were NEVER returned back and from the catering/special events department down to hotel service it lacked communication and professionalism. Plus, no room service on a Saturday and the iconic pool was off limits! ridiculous. Never again. Spare yourself the headaches and embarrassments and spend it somewhere else!
If you are thinking of a destination wedding not far from NYC...The Versace Mansion “Villa Casa Casuarina” is not only Romantic and Beautiful, but a 2-1/2 hour flight away.. The service and food was top quality.. I didn’t have a wedding planner. The Villa completely helped me with everything... it was a Princess wedding from the ceremony to the Venetian Hour...Debbie Lynch (head of banquet) and her team Susanna and Diana coordinated everything...from getting a great photographer Jan Freire to my music coordinator Peter Kiral...(had a quartet, 6 piece Cuban band and a DJ).. my friends call my wedding the wedding of the century.. everyone ended up in the pool... Thank you again (Debbie) for making my dreams come true!
- Steps from Ocean Drive and Collins Avenue Shopping Area
- Free cooked-to-order breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in South Beach, The Villa Casa Casuarina is next to popular attractions like Ocean Drive and Collins Avenue Shopping Area. This 10-room, 4-star hotel has free breakfast, an outdoor pool, and free in-room WiFi.
Free cooked-to-order breakfast is served each morning from 8:00 AM to 11:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
Guests can expect to find free WiFi and 46-inch a flat-screen TV with cable channels. Beds sport Egyptian cotton sheets and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include free bottled water, a safe, and an ironing board.
Guests staying at The Villa Casa Casuarina enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 42 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and securing valuables.
Reviews from Trip Advisor
76.0% of guests recommend this hotelTotal of 208 reviews