The Villa Casa Casuarina4.0 out of 5.0
The Villa Casa Casuarina4.0 out of 5.0
Recent guest reviews
I decided on celebrating at this beautiful venue my 40th birthday with a weekend stay but needless to say this place operates like a luxury property in a third world country. My calls were NEVER returned back and from the catering/special events department down to hotel service it lacked communication and professionalism. Plus, no room service on a Saturday and the iconic pool was off limits! ridiculous. Never again. Spare yourself the headaches and embarrassments and spend it somewhere else!
If you are thinking of a destination wedding not far from NYC...The Versace Mansion “Villa Casa Casuarina” is not only Romantic and Beautiful, but a 2-1/2 hour flight away.. The service and food was top quality.. I didn’t have a wedding planner. The Villa completely helped me with everything... it was a Princess wedding from the ceremony to the Venetian Hour...Debbie Lynch (head of banquet) and her team Susanna and Diana coordinated everything...from getting a great photographer Jan Freire to my music coordinator Peter Kiral...(had a quartet, 6 piece Cuban band and a DJ).. my friends call my wedding the wedding of the century.. everyone ended up in the pool... Thank you again (Debbie) for making my dreams come true!
We were curious to eat in ‘Gianni Versace’s house.’ Even in South Beach, it stood out as an opulent, over the top facility. The menu is fairly limited, but the food was good. The wine list was less limited, but the several wines we asked for were not available. Service was friendly, although slow and inexperienced. Over all, the restaurant felt touristy, with patrons very busy taking constant selfies.
I was taken to the Villa Casa Casuarina for my special birthday. I was told to “bling” up for a very different dining experience and I was not disappointed. The setting is just stunning and very “Versace” The food was good, although the menu a little limited. Food and wine prices were on the high side but considering the setting this is understandable. The cocktail we had post dinner was absolutely delicious but very expensive. Not a restaurant for every day dining unless you are one of the Miami elite, but an absolutely fabulous place for a special occasion.
We came to check out the former home of Gianni Versace and have a drink at the bar. Although drinks are incredibly overpriced ($95 w fees and tip for two) it was worth it just to be able to see the pool area. The mosaic Medusa head is stunning. Manager was incredibly friendly to our group of three and let us roam around as we pleased. Be prepared though that you might get denied access for dress code, although it’s not really defined as to what it is. When we arrived a group of people that showed up at the same time as us were not permitted in. One other thing to note, a lot of people felt compellled to wear Versace inspired outfits for photo ops inside which seemed incredibly tacky. If you’re coming here as a fan, the least you can do is not wear faux designer knock offs.
We stayed Saturday night and was a little disappointed. There was a wedding so we could not use the pool, however we were provided access to the pool at the hotel next door. We also didn’t realize how loud it would be in our room - I could hear guest conversations and everything that was happening in the room above me. It was disappointing considering the expectations one would have.
We had the absolute pleasure of unexpectedly staying at what was the home of Gianni Versace - thanks to Hurricane Michael. We were originally staying in Key West, though decided to return to Miami for a couple of nights before flying out to Nashville. Both our suites were amazing - huge! The beds are the largest we have ever seen. Staff at the hotel are attentive and friendly and it was great that residential guests had the freedom to roam around the mansion without having to adhere to the strict dress code for diners. Security were excellent also, turning away sight see'ers who just wanted to enter the mansion to take photo's. Service was hit and miss, with out suites both not being serviced on the second day of our stay - though this didn't detract from the amazing overall stay. We'd highly recommend staying at this special hotel.
We had driven from Fort Lauderdale to Miami Beach just to go to the Onyx Bar and see Casa Casuarina, which opens to the public at 6pm. We knew that sandals were forbidden, but we didn't know that sneakers were on the no-no list as well. My husband wears sneakers all the time because they help absorb shock and so mitigate his back pain. We were nicely dressed; my husband had on slacks and a long-sleeved white shirt. Nevertheless, we were turned away. No exceptions. That long drive for nothing. Oh well, live and learn. "A word to the wise is sufficient."
We visited for lunch and wasn't disappointed by the food. We had the tomato salad and grilled Spanish octopus for appetizers, the octopus was a stand out which we hoth absolutely loved. For main I had the seafood pasta which was lovely with a really buttery sauce, the pasta was made in house with some squid ink included. The staff were all absolutely lovely especially our waitress Valentina and the barman who may of been called Michael I'm not sure. My only bone of contention is the have a strict no pictures rule which I can understand as they have guests that are staying here at the same time but when people are paying to eat in such a beautiful place it should really be expected they'd want a picture or two. It's a minor moan though as the staff and food we're both top notch.
Where to begin...First, I had to wait 10 min on Ocean Drive for a valet to stroll over. Then upon checking in had to deal with two rude women, one being trained, at the check in podium (there’s no check in or reception at all). It took 20 minutes and was only me checking in. I then asked for change for a $20 to tip the valet who was hovering; a very nice young man Nikita took the $20 and went to look for change, then informed me there was no change anywhere in the hotel! So, no tip. Nikita then took me to the room and showed me around. He asked if at check in I was told about the WiFi. Nope. About the pool hours etc. Nope. About the roof top “lounge.” Nope. Basically, the check in crew did nothing accept take my credit card. The room was fine. Went to the pool. There are 7 chairs and 1 side table. That’s it. My friend and I sat there for an hour. No greeting. No service. Nothing. I went to the bar and basically inconvenienced them to ask if I could get a drink. They said “what do you want?” I asked for a drink list. I ordered two $24 each drinks (plus included gratuity and tax) came to almost $60. Went back to the pool. The drinks eventually arrived - no table to set them on. The drinks were tiny and underwhelming and she got the order wrong. Never saw a waiter again. At 4pm there had not been housekeeping. I called the front desk three times with no answer. Finally went down. She said you have to request housekeeping service! I fly 300,000 miles a year and stay in hotels all over the world. I’ve never stayed in a place where you had to ask for housekeeping! Again, something the check in crew never mentioned. Spent the next day at the pool - 5 hours. Not a single staff person came over to check on me, try and sell me a $30 drink, nothing. Not a peep. There is also trash and disgarded plates etc all over. Finally on last night...another thing nobody tells you. There’s no staff other than 1 security person after hours. They lock the gates. So throughout the middle of the night I had to listen to people banging and hollering to get someone to let the in. Bottom line - this place is an absolute joke when it comes to customer service. Advise taking a photo from the sidewalk like everyone else.
- Steps from Ocean Drive and Collins Avenue Shopping Area
- Free cooked-to-order breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in South Beach, The Villa Casa Casuarina is next to popular attractions like Ocean Drive and Collins Avenue Shopping Area. This 10-room, 4-star hotel has free breakfast, an outdoor pool, and free in-room WiFi. Lummus Park Beach and Art Deco Welcome Center are also within a short walk.
Free cooked-to-order breakfast is served each morning from 8:00 AM to 11:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
Guests can expect to find free WiFi and 46-inch a flat-screen TV with cable channels. Beds sport Egyptian cotton sheets and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include free bottled water, a safe, and an ironing board.
Guests staying at The Villa Casa Casuarina enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 42 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services.
Reviews from Trip Advisor
76.0% of guests recommend this hotelTotal of 196 reviews