Cleanliness of the building staff was friendly the price was acceptable to.
Service was HORRIBLE!! Nobody was at the front desk for check in for over 30 min, then once we had to go to the bathroom at 232AM the toilet didnt work. We called front desk and was told they would get somebody up to fix it. Didnt get a call until 730AM to switch rooms. Then the keys for the new room didnt work. One of the workers was rude and very ignorant and refuse to give us her name. She called the police because we kept talking to her and questioning her about service. Very rude and ignorant!! Worse service ever!!
Let me first start off by saying the appearance of the hotel is nice and clean; however, it did go well starting at check in. I was told to sign paperwork and their computers were not working, so I was called about an hour later to come back down to sign. After arriving back at my room that night, the toilet would not flush. Called front desk and they informed me there was nothing they could do after hours. She asked me if i have a large bowl or cup that i could use to fill up the water tank of the toilet. No, I do not travel with large bowls or cups. So she asked us to use our trash can in the bathroom, fill it up in the bathtub, and fill the tank every time I needed to flush the toilet. Ridiculous! And the towels were so cheap and brittle that i was covered in lint after drying myself. Very disappointed!
The exterior is nice. However, the front desk staff is never at the front desk. The rooms are dirty and check the sheets..horrendous...blood stains. Last but not least...Whatever you do dont let them assign you to roon 215 its over the laundry room and the staff do laundry at night!!!
Room was clean and quiet. No ice machine. No one available for checkout at 8:00 AM
Located within a leisurely stroll of Westfield Southlake Mall, WoodSpring Suites Merrillville is within a few miles (5 km) of Vibra Hospital of Northwestern Indiana. Each of the 123 rooms at this hotel includes a kitchen, a sitting area, and a refrigerator.
The 123 accommodations feature kitchens and space to spread out with sitting areas. Guests can expect free WiFi and 40-inch flat-screen TVs with digital channels. Phones and desks are also standard. Housekeeping is available once per stay.
WoodSpring Suites Merrillville features free WiFi in public areas, coffee in a common area, and express check-out. You can take advantage of free parking if you drive. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing. Additional amenities include laundry facilities and a vending machine.
Cleanliness of the building staff was friendly the price was acceptable to.
Thank you very much for your kind words.
Service was HORRIBLE!! Nobody was at the front desk for check in for over 30 min, then once we had to go to the bathroom at 232AM the toilet didnt work. We called front desk and was told they would get somebody up to fix it. Didnt get a call until 730AM to switch rooms. Then the keys for the new room didnt work. One of the workers was rude and very ignorant and refuse to give us her name. She called the police because we kept talking to her and questioning her about service. Very rude and ignorant!! Worse service ever!!
Good Afternoon, Let me start off by saying I am very sorry that your stay was not up to your standards. We pride ourselves on making sure that our guest have the most comfortable stay. I will address all issue an concerns that you experienced with my staff and your stay.
Let me first start off by saying the appearance of the hotel is nice and clean; however, it did go well starting at check in. I was told to sign paperwork and their computers were not working, so I was called about an hour later to come back down to sign. After arriving back at my room that night, the toilet would not flush. Called front desk and they informed me there was nothing they could do after hours. She asked me if i have a large bowl or cup that i could use to fill up the water tank of the toilet. No, I do not travel with large bowls or cups. So she asked us to use our trash can in the bathroom, fill it up in the bathtub, and fill the tank every time I needed to flush the toilet. Ridiculous! And the towels were so cheap and brittle that i was covered in lint after drying myself. Very disappointed!
Good Morning, First and foremost let me apologize for any inconvenience that this situation may have caused you. Here at Woodspring Suites we pride ourselves on making sure our guest have the most pleasant experience. I will be sure to address your concerns. Since the review was anonymous I have no way of getting in contact with you. So please at your leisure feel free to give the hotel a call. Thank you very much
We strive to ensure every Guest receives the absolute best in lodging accommodations every stay, every time. When that doesn't happen, I would very much like to know how we may improve. Please feel free to call me at the hotel so I can learn how we may have improved your stay at our WoodSpring Suites, Merrillville.
The exterior is nice. However, the front desk staff is never at the front desk. The rooms are dirty and check the sheets..horrendous...blood stains. Last but not least...Whatever you do dont let them assign you to roon 215 its over the laundry room and the staff do laundry at night!!!
Thank You for the review, I will share this with the team to ensure our service is improved for the next guest and the future.
Room was clean and quiet. No ice machine. No one available for checkout at 8:00 AM
We appreciate you taking the time to give us feedback. We do have Ice Trays in the Full size refrigerator for your personal convenience. I would also like to add in the future if you need anything between the hours of 10pm-9am you can dial 500 and a Guest Service Representative can assist you. Thanks Again for staying with us.
We appreciate you taking time to send us a review. I see we may have fallen short. Please, contact us so we can have a better understand with what we need to improve on.
Thanks for your wonderful review. We hope to see you again soon!
Dear Sir or Madam, We would like to thank you for choosing our hotel and taking the time to complete a review. Feedback from our guests is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you for your business and we look forward to seeing you in the future. Kind regards, Kim C. Guest Relations