Apart from the fact the pool was closed, the carpet in the room not vacuumed, the absence of hand soap in the bathroom, and the absence of any coffee in the room, it was an okay experience. The bed was comfortable and the breakfast was fine.
There was no staff at the front desk when we arrived and there was another customer waiting there already. We waited for another 15 minutes and the front desk came back. She was busy cleaning rooms. Apparently, the hotel was understaffed. Then we were told the hotel didn't have the room type (two queen-size beds) we booked on Orbitz. We were told the descriptions on Orbitz was wrong. The front desk person was helpful that she canceled our booking for us. But we had to following up with Orbitz ourselves to get the refund. I just think the hotel is understaffed.
Did not have king bed available although the place was half empty. Refrigerator did not work. The only chair was broken down and uncomfortable.
Reserved room weeks ahead. The room requested was not available. Given a downgraded room and told I would have to contact Orbitz to get the price lowered. Big hassle for their mistakes.
Great breakfast selection, very clean property. Didn't so much care for the man outside holding up a sign about holiday inn tax fraud.
It's not there!!! It was torn down two years ago!! We had reservations made through Orbitz, but pulled up to an empty field. We called Orbitz and got our money back. They said they will update the website. I hope so!!
Located within a leisurely stroll of Westfield Southlake Mall, Holiday Inn Express & Suites Merrillville, an IHG Hotel is within a few miles (5 km) of Vibra Hospital of Northwestern Indiana. This 96-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Free continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Beds sport down comforters and bathrooms offer hair dryers. Microwaves, coffee makers, and free local calls are also available.
Built in 2019, the brand new Holiday Inn Express & Suites Merrillville, an IHG Hotel offers an indoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Apart from the fact the pool was closed, the carpet in the room not vacuumed, the absence of hand soap in the bathroom, and the absence of any coffee in the room, it was an okay experience. The bed was comfortable and the breakfast was fine.
There was no staff at the front desk when we arrived and there was another customer waiting there already. We waited for another 15 minutes and the front desk came back. She was busy cleaning rooms. Apparently, the hotel was understaffed. Then we were told the hotel didn't have the room type (two queen-size beds) we booked on Orbitz. We were told the descriptions on Orbitz was wrong. The front desk person was helpful that she canceled our booking for us. But we had to following up with Orbitz ourselves to get the refund. I just think the hotel is understaffed.
Did not have king bed available although the place was half empty. Refrigerator did not work. The only chair was broken down and uncomfortable.
Reserved room weeks ahead. The room requested was not available. Given a downgraded room and told I would have to contact Orbitz to get the price lowered. Big hassle for their mistakes.
Great breakfast selection, very clean property. Didn't so much care for the man outside holding up a sign about holiday inn tax fraud.
It's not there!!! It was torn down two years ago!! We had reservations made through Orbitz, but pulled up to an empty field. We called Orbitz and got our money back. They said they will update the website. I hope so!!
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable accommodations and friendly service. However, I am sorry we fell below your expectations. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit. Sincerely, Holiday Inn Express & Suites Merrillville