Please do not believe the 4 star reviews. We got in at 0230 after a very long day. While checking in, I asked for an extra blanket. I was told that if I needed an extra blanket I could ask the manager for one the next day, at 11. Which is when checkout is. But there was no way they could get a blanket. The night staff was incredibly unfriendly, and unhelpful. The room itself was dirty- scuff marks on the walls, food smeared on the wall by the table, no trash can in the bathroom, mildew in the shower, paint chips on the floor, etc. When leaving the next morning (at 1050 because there was NO WAY a late checkout could be arranged), I attempted to get coffee. The coffee looked as though they had been using the same grounds for multiple pots, and was lighter in color and thinner than apple cider. The only things I can say that are positive about this trip is that the girl at the front desk this morning was bright and friendly. Enough so that it made me smile. The rooms were also quite large.
Not clean at all.
Beer cans lying all over in parking lot, lobby and room dirty
Everything and everywhere it was DIRTY. My room wasnt cleaned. Paid $175 and the condition of the room was just horrible, floor not vaccumed, hair dryer in the bathroom had hair everywhere, mini refrigerator had water glasess, coffee amanites were not stocked, the furniture had food stains all over the room. We had our 17months baby with us regreted the stay. At the front desk the manager ans the staff were arguing, one of the staff had to ask another staff to help us login. Just unbelievable hotel and it's service. Never recommending nor booking anything with this property. Orbitz should not consider such hotels to their customers on the app. This hotel ruined our entire trip. Disappointing.
The room had small pieces of toilet paper/dirt all over the floor. The air conditioning unit screamed while it was running(we're in the middle of July, mind you). When asking for a cover & sheets for the pull out bed, I was handed two wadded up sheets(no cover). The trash cans had dried up liquids still inside of them. The sconces in the bathroom had stucco on the fixtures. There was rock salt on the back stairs, obviously from last winter. After paying almost $200 for the room, you tend to expect just a little bit better accomodations. When addressing this with the management, thier response was "Sorry, we'll try better next time." There was no attempt to try and ease the dissatisfaction.
nice size room for a couple day stay near some good restaurants retail etc and super close to 65 NS whichever way you are going understand the need for the coffee machine dispenser in the breakfast room but man, wow! not very good only interaction was with front desk and she was great!
It had a awful smell on my floor. It was so strong it came through the room.
The eggs served with breakfast we're luke warm and tasteless. The coffee wasn't good. Everything else was very good.
The pool and hot tub were salty. The room was nice. I wish the tub was a soaker tub but it wasn't.
Well worth the price. Quiet even though it was filled
friendly staff, clean rooms, great breakfast, and wifi. Fitness center and indoor pool looked like they were in good shape (I did not personally use those amenities). Mattresses could stand to be changed out and upgraded as the beds were not as comfortable as I would have expected.
good for the price, nice pool and workout facilities
I would not recommend this hotel. It is understaffed and the manager is AWOL. This was a nice place if someone took the time to care about cleanliness and staff it to make that happen. Almost the whole place was dirty, except the breakfast room. Generally, the floors were terrible- from the elevator, hall floors, and our room. Pool windows and the elevator walls were unclean. (This did not change from when we checked in on Sunday 6 pm until we left on Monday morning.) In our room we found food crumbs on the floor, including a blueberry. The sofa had part of a peanut on it. The bathroom counter was not cleaned, unsure about the sink, floor, tub and toilet were fine. Many of the rooms's surfaces had not been wiped down. It was really a pretty nice room except for not being clean. Desk clerk offered another room - it was much the same, except hunk of cookie and hair tie - no blueberry. Offered a third room, decided to just buy lysol wipes. Bedding and towels were clean. No one came to clean or even offered to clean it. Clerk said would let manager know. When we checked out - mentioned it again to next clerk, said the same thing. Both clerks said they were short staffed. I saw the morning clerk working the breakfast area and the front desk! Where is the manager!! Left email for the manger to call me - guess what? No call!!
Room was very nice and clean. The breakfast had a lot of options, but I feel they tried too hard. The eggs were made into little omelets which was awesome but had very fake/cheap cheese.
Located within a leisurely stroll of Westfield Southlake Mall, Comfort Suites Merrillville near US 30 is within a few miles (5 km) of Vibra Hospital of Northwestern Indiana. This 70-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free continental breakfast is served each morning from 6:30 AM to 9:30 AM.
TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include sitting areas, refrigerators, and microwaves.
Guests of Comfort Suites Merrillville near US 30 have access to an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.
Please do not believe the 4 star reviews. We got in at 0230 after a very long day. While checking in, I asked for an extra blanket. I was told that if I needed an extra blanket I could ask the manager for one the next day, at 11. Which is when checkout is. But there was no way they could get a blanket. The night staff was incredibly unfriendly, and unhelpful. The room itself was dirty- scuff marks on the walls, food smeared on the wall by the table, no trash can in the bathroom, mildew in the shower, paint chips on the floor, etc. When leaving the next morning (at 1050 because there was NO WAY a late checkout could be arranged), I attempted to get coffee. The coffee looked as though they had been using the same grounds for multiple pots, and was lighter in color and thinner than apple cider. The only things I can say that are positive about this trip is that the girl at the front desk this morning was bright and friendly. Enough so that it made me smile. The rooms were also quite large.
Not clean at all.
Dear Ibtehaj, Thank you for staying with us and taking time out to share your experience. We're sorry for not being able to satisfy you completely. Your business is very important to us and looking forward to welcome you back soon. With warm regards, S Pal Singh GM
Beer cans lying all over in parking lot, lobby and room dirty
Dear Guest, Greetings from Comfort Suites! Thank you for taking time out to share your experience and bringing this to our attention. Our sincere apologies for the inconvenience caused to you. We would address the matter seriously and take corrective measures. Your business is very important to us and is greatly appreciated. Looking forward to welcome you back soon!! Warm Regards, S. Pal Singh General Manager
Everything and everywhere it was DIRTY. My room wasnt cleaned. Paid $175 and the condition of the room was just horrible, floor not vaccumed, hair dryer in the bathroom had hair everywhere, mini refrigerator had water glasess, coffee amanites were not stocked, the furniture had food stains all over the room. We had our 17months baby with us regreted the stay. At the front desk the manager ans the staff were arguing, one of the staff had to ask another staff to help us login. Just unbelievable hotel and it's service. Never recommending nor booking anything with this property. Orbitz should not consider such hotels to their customers on the app. This hotel ruined our entire trip. Disappointing.
Dear Guest, Greetings from Comfort Suites! Thank you for taking time out to share your experience and bringing this to our attention. Our sincere apologies for the inconvenience caused to you. We would address the matter seriously and take corrective measures. At present we are trying our best to upgrade and maintain our services. Your business is very important to us and is greatly appreciated. Looking forward to welcome you back soon!! Warm Regards, S. Pal Singh General Manager
The room had small pieces of toilet paper/dirt all over the floor. The air conditioning unit screamed while it was running(we're in the middle of July, mind you). When asking for a cover & sheets for the pull out bed, I was handed two wadded up sheets(no cover). The trash cans had dried up liquids still inside of them. The sconces in the bathroom had stucco on the fixtures. There was rock salt on the back stairs, obviously from last winter. After paying almost $200 for the room, you tend to expect just a little bit better accomodations. When addressing this with the management, thier response was "Sorry, we'll try better next time." There was no attempt to try and ease the dissatisfaction.
Thank you for your feedback and for taking the time to write about your experience. Your business is very important and is greatly appreciated. We look forward to your next stay..
Thank you for your feedback and for taking the time to write about your experience. Your business is very important and is greatly appreciated. We look forward to your next stay.
nice size room for a couple day stay near some good restaurants retail etc and super close to 65 NS whichever way you are going understand the need for the coffee machine dispenser in the breakfast room but man, wow! not very good only interaction was with front desk and she was great!
Thank you for your feedback and for taking the time to write about your experience. Your business is very important and is greatly appreciated. We look forward to your next stay.
Dear Leeann, Thank you for staying with us and taking the time to out to share your experience. We're sorry for not being able to satisfy you completely. You had reserved a room with one bed for 2 adults. Comforters are provided in the room depending on the number of guests . Your feedback is important to us and gives us valuable insights which allow us to continually improve and serve you better. Hope you would consider us during your next visit. Warm Regards, Herman Patel