Rude.
Checknin was quick with friendly staff. Room seemed clean, just a few .inor issues like a burnt out bulb in the bathroom, no sink stopper, and the remote had tape over the batteries because the remote was missing the battery cover. Breakfast was pretty basic. Neighborhood has many hotels around but also appered to have several homeless people sleeping in nearby bushes. Was somewhat worried a out going out after dark and if our vehicle would get broken into overnight. Luckily, no issues when we woke up the next day.
Clean
By far worst stay at a Country Inn to date! Had mold on ceiling by duct work, Actually surprised, used to better than that at a Country Inn and Suites!
Hotel seemed hopeful as you walk in. Lobby was nice. Our room was ehh. Lots of outlets missing covers, exposed wiring. Bathroom was "clean" but had a lot of brown/rusty caulk around the sink, counter, and bathtub. No extras were offered for the pull out bed, no pillows, no sheets so that was annoying. Refrigerator didn't get cold. Not enough towels and didn't see hotel staff at all in the morning to get extras off the cart. The pool was small, there is no hot tub even though the website said there was. Got breakfast was ok the 2st morning of our stay. Cereal, yogurts, bagels and muffins. Then they had oatmeal, make your own waffle and biscuits and gravy. The 2nd day they ran out of gravy and took at least 20 minutes for refill. The waffle batter ran out and took at least 15 minutes to refill. Was definitely a letdown. We all went to the tournament we were in town for hungry. If I was coming back to this town, I wouldn't stay here again.
My kids found dirty underwear in their pull out sofa. Filthy rooms, food on the floor when we came into the “clean” room. It had broken tiles, thin sheets that were threadbare. I think many fake reviews propped this hotel up onto 3-4 star status. It’s really a 1.5! Never ever go here!
The hotel is extremely short of help. In addition the bathtub is slippery and dangerous especially for elderly. The AC unit is noisy and the room has a stale stench.
I am not sure about other rooms at the property, but our room's floors were dirty, the sink wasn't draining properly and the the bathtub was unclean and slippery. For well above a hundred dollar a night, I would not be staying there again.
Let me first start by saying the staff was super nice and very attentive. The room was very outdated. The chair in the room needs to be thrown away because it is very filthy. The pillows on the couch was very nasty. I took the pillows downstairs and the gentleman washed them for me. The big cracks in the walls that had been puttied together looked very awful. The rooms need a complete makeover. I was going to switch to a new room, but that room was just as worse. Breakfast was pretty good and the pool served it’s purpose. Will I come back to this hotel? Probably not until they do a complete upgrade. Last thing the cigarette smell in the rooms and hallway is very strong. That truly needs to be handled.
It was quiet where we were. The rest was a disappointment. Cigarette ash on the floor. No blanket. The room was not cleaned in 4 days we were there tho we requested it. We had to go to the desk to get towels wash clothes etc.The temperature would not get warmer and it was chilly. Very disappointed. We always use Country Inn and Suites. This was worse one. Breakfast was crowded and skimpy and cheap.
Nothing special
not flexible with timings. Room had a bug in it. Mattress was very uncomfortable
My room was on the end of the property right next to the highway. The window was horrible, letting in a bad draft and all the road noise. Sounded like the window was wide open. Horrible night sleep. They need to fix the windows and dampen the sound.
I called ahead to confirm breakfast woukd be provided. It wasnt. I wouldnt have reserved room had i been told the truth. Room was dirty. Staff was not wearing mask when we checked in
Nothing
The bed was so uncomfortable did not get much sleep
Great location. Close to Highway I 65 and food establushments. Room was comfirtabke, spacious. Highway noise took some getting used to. Request a room on the side of hotel away from highway.
My family & I had a TERRIBLE STAY! No TV for my child to watch so we had sit all night starring at the walls! Contacted manager and he told me there was nothing he could do about it! I’ve NEVER experienced a stay like this before & I’ve stayed at many! I wouldn’t let my dog stay at this place!!! BE AWARE!!!!!
Located within a leisurely stroll of Westfield Southlake Mall, Country Inn & Suites by Radisson, Merrillville, IN is within a few miles (5 km) of Vibra Hospital of Northwestern Indiana. This 62-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard.
Guests staying at Country Inn & Suites by Radisson, Merrillville, IN enjoy an indoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and a computer station.
Rude.
Hello Jennifer, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
Checknin was quick with friendly staff. Room seemed clean, just a few .inor issues like a burnt out bulb in the bathroom, no sink stopper, and the remote had tape over the batteries because the remote was missing the battery cover. Breakfast was pretty basic. Neighborhood has many hotels around but also appered to have several homeless people sleeping in nearby bushes. Was somewhat worried a out going out after dark and if our vehicle would get broken into overnight. Luckily, no issues when we woke up the next day.
Hello Joel, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
Clean
Hello Brandy,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
By far worst stay at a Country Inn to date! Had mold on ceiling by duct work, Actually surprised, used to better than that at a Country Inn and Suites!
Hello Kevin, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Hotel seemed hopeful as you walk in. Lobby was nice. Our room was ehh. Lots of outlets missing covers, exposed wiring. Bathroom was "clean" but had a lot of brown/rusty caulk around the sink, counter, and bathtub. No extras were offered for the pull out bed, no pillows, no sheets so that was annoying. Refrigerator didn't get cold. Not enough towels and didn't see hotel staff at all in the morning to get extras off the cart. The pool was small, there is no hot tub even though the website said there was. Got breakfast was ok the 2st morning of our stay. Cereal, yogurts, bagels and muffins. Then they had oatmeal, make your own waffle and biscuits and gravy. The 2nd day they ran out of gravy and took at least 20 minutes for refill. The waffle batter ran out and took at least 15 minutes to refill. Was definitely a letdown. We all went to the tournament we were in town for hungry. If I was coming back to this town, I wouldn't stay here again.
Hello Chris, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.
My kids found dirty underwear in their pull out sofa. Filthy rooms, food on the floor when we came into the “clean” room. It had broken tiles, thin sheets that were threadbare. I think many fake reviews propped this hotel up onto 3-4 star status. It’s really a 1.5! Never ever go here!
Hello Jerian, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.
The hotel is extremely short of help. In addition the bathtub is slippery and dangerous especially for elderly. The AC unit is noisy and the room has a stale stench.
Hello Patricia, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
I am not sure about other rooms at the property, but our room's floors were dirty, the sink wasn't draining properly and the the bathtub was unclean and slippery. For well above a hundred dollar a night, I would not be staying there again.
Hello Anupam, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.
Let me first start by saying the staff was super nice and very attentive. The room was very outdated. The chair in the room needs to be thrown away because it is very filthy. The pillows on the couch was very nasty. I took the pillows downstairs and the gentleman washed them for me. The big cracks in the walls that had been puttied together looked very awful. The rooms need a complete makeover. I was going to switch to a new room, but that room was just as worse. Breakfast was pretty good and the pool served it’s purpose. Will I come back to this hotel? Probably not until they do a complete upgrade. Last thing the cigarette smell in the rooms and hallway is very strong. That truly needs to be handled.
Hello Camillia, "We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
Hello Shannon, We're disappointed to hear about your experience. Your feedback is valuable to us, and we assure you it will be shared with the team for review and improvement. Thank you for bringing this to our attention.