Room was very clean and comfortable. Good bed! Helpful, friendly staff.
The hotel is right off I65 so expect constant freeway noise. I cut my trip short and returned home to get better sleep.
We paid for a handicap accessible room, which was not. There was one shower bar which was not reachable from outside the shower. There was no housekeeping or complimentary breakfast as included in the price of the room due to covid 19, but we were not informed. We were later told we should have been asked to sign a waiver but we were not so we were not made aware we could not use the pool, have clean towels, housekeeping or complimentary breakfast, all which were included in what we were charged. We got locked out of our room due to the mey not working and the staff was rude and acted as if we had done something wrong and did not believe us and instead let us in the room rather than fixing oir key.
Customer service was nice and property was good and in a good location
Friendly staff, great breakfast choices. Will stay here again.
Good location. Room was clean and comfortable. Food was ok.
Older hotel which is normally not a problem. I had 2 rooms for 2 nights. Our toilet was unsteady when you sat but was taken care of the next morning. Our cleaning lady replaced the coffee, towels, and took the garbage, but both rooms had not been vacuumed or the beds made!!! I will never stay there for that kind of money and the service received. The previous week, we stayed at the Hilton Garden Inn for the same amount of money and had a wonderful experience. This hotel should be rated a 2 star, not 3, and I was not the only customer complaining the same morning. Staff was great but that does not make up for the room experience.
The experience with this hotel was great! We arrived at about 11 PM. However we were greeted with a big smile and a bag of goodies. Check in was fast and simple. The room was super clean, beds comfortable. The hotel has fruit and coffee 24/7 it really helps if you are arriving late and too tired to order food. Breakfast was very good. Several choices of hot breakfast during the morning. Overall, a great refreshing stop on a family trip.
The only thing that I didn't like was it didn't have a hot tub just a pool but great place to stay
Easy to get to. Clean. The only issue I had was the front desk staff when we checked in verbally said where our room was and there were other guests standing in the lobby area. That was not comforting that everyone heard that.
though it was a short stay, the people there were amazing. So very polite and accommodating. I would definitely go again. The only "issue" was that Dominick was wearing his "Michigan" shirt, and ND, our team, was playing that night!!! **wink wink*** . Great please, great people - Thank you!
Easy in and out. Typical Hampton - except for the price.
We had a very pleasant stay and commend the staff for the friendliness and helpfulness...the morning breakfast and excellent and the person in charge couldn't have been more helpful and cheerful....great job
It's smaller with an upscale environwement..the last night we experience more road noise..overall great hotel
Very nice stay. We were just staying overnight on our way to Chicago. Hotel was right off the freeway and close to many stores. Very clean and staff were very friendly.
My wife and I booked a whirlpool room for our First Anniversary and customer service was terrible. After I filed a complaint regarding housekeeping not cleaning the room until 6:30 in the evening, I spoke to the manager the next morning and she was gonna give me a rebate or something and then said, "Oh, wait you booked through [...]." I stated, "Does this mean since I booked through [...]I get less quality?" She didn't respond and said that she would review what happened. This hotel didn't seem like my business was appreciated and I felt that I deserved less quality cause I booked through [...].
This Hampton Inn served our needs perfectly. I had a short business meeting to attend and my friend swam and relaxed in the room while I was busy. The room was comfortable and had every amenity we needed. The staff was friendly and quick to attend any needs we had, I have never bad a bad experience in a Hampton Inn anywhere.
My hotel was located a few minutes from the Holiday Starr Plaza in Indiana. It was ideal for my husband and I to spend the night, as we live over two hours away. The hotel's front desk staff, the room and its amenities far outweighed what I had expected. I have traveled a lot, but never stayed at a Hampton Inn. I will definitely try them again. Compared to other hotels I have stayed at during the past few years, I give the Hampton Inn 4 out of 5.
First they put us in a smoking room when we had specifically reserved a nonsmoking room. I talked to the manager and he was able to put us in a nonsmoking that was not quite ready yet, but would be as soon as we returned. Once we got to the room, it was nice, but it was a handicapped room, so the bed was more firm than any of the other beds in the hotel. We woke up in the morning much earlier than we wanted, due to back pain.
Located within a mile (2 km) of Methodist Hospitals Diabetes, Hampton Inn by Hilton Merrillville is within 2 miles (3 km) of Westfield Southlake Mall. This 64-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6 AM to 10 AM.
Hampton Inn by Hilton Merrillville's 64 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding.
Guests staying at Hampton Inn by Hilton Merrillville enjoy an indoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
Room was very clean and comfortable. Good bed! Helpful, friendly staff.
The hotel is right off I65 so expect constant freeway noise. I cut my trip short and returned home to get better sleep.
We paid for a handicap accessible room, which was not. There was one shower bar which was not reachable from outside the shower. There was no housekeeping or complimentary breakfast as included in the price of the room due to covid 19, but we were not informed. We were later told we should have been asked to sign a waiver but we were not so we were not made aware we could not use the pool, have clean towels, housekeeping or complimentary breakfast, all which were included in what we were charged. We got locked out of our room due to the mey not working and the staff was rude and acted as if we had done something wrong and did not believe us and instead let us in the room rather than fixing oir key.
Customer service was nice and property was good and in a good location
Friendly staff, great breakfast choices. Will stay here again.
Good location. Room was clean and comfortable. Food was ok.
Older hotel which is normally not a problem. I had 2 rooms for 2 nights. Our toilet was unsteady when you sat but was taken care of the next morning. Our cleaning lady replaced the coffee, towels, and took the garbage, but both rooms had not been vacuumed or the beds made!!! I will never stay there for that kind of money and the service received. The previous week, we stayed at the Hilton Garden Inn for the same amount of money and had a wonderful experience. This hotel should be rated a 2 star, not 3, and I was not the only customer complaining the same morning. Staff was great but that does not make up for the room experience.
The experience with this hotel was great! We arrived at about 11 PM. However we were greeted with a big smile and a bag of goodies. Check in was fast and simple. The room was super clean, beds comfortable. The hotel has fruit and coffee 24/7 it really helps if you are arriving late and too tired to order food. Breakfast was very good. Several choices of hot breakfast during the morning. Overall, a great refreshing stop on a family trip.
The only thing that I didn't like was it didn't have a hot tub just a pool but great place to stay
