Understaffed… no towels in the room …property is unsafe …homeless all over
Great breakfast and the staff was filling up everything fast. Never I saw anything empty there. -The room was too dark, looks like they removed one table lamp and never replaced it. Once side of the room was really dark. - The rooms were not properly cleaned. One of the towels was on the floor. - There were leftover used bedsheets in one of the drawers/ Clearly they did not clean the room properly after the last person checked out. - They don't do daily housekeeping unless you specifically tell them . And no one told me about this during checkin. When we were back to room at night, the room was not cleaned, and no towels left for us to use. The front desk staff just said they dont have any until next day morning. :( - The room's carpet was dirty. walk without a shoe for sometime and you can see your feel getting all the dirt picked up. - The pool is too small. Looking at the room's cleanliness, I did not feel confident it would be clean and properly maintained.
The room was great. I’m traveling with my dog and teenage boys. They were accommodating to pets. Breakfast was good and plenty of selection. The park area had homeless sleeping there but overall was a good experience.
Numerous homeless people wandering around the property. Morning front desk man was very rude. Room was good!
Convenient
Not what i expected
Only one washer/dryer in the whole hotel for the guests. We were there for a baseball tournament and needed to wash uniform daily. Floors in bathroom and hotel room not clean, carpet on hallways very stained. Ended up leaving after one night to go to a new hotel because the entire 2nd floor smelled like weed. The staff was very nice and as accommodating as they could be considering the situation.
It was a great location. The young men at the front desk were very nice. We liked the fact that even with the restrictions there was a nice breakfast. We just had to be served. The part we didn't like was the screen in the bedroom was so dirty it was hard to look thru. For what was supposed to be newly renovated the bathroom tile was all cracked and dirty. We were very disappointed in the room but not the service we received. for $250.00 you would expect a lot more.
My key card never worked. I had to wait until someone else opened the door to get in. The lady at the desk was super nice and said she would re-key it, but I stayed 2 nights and going to the office 2 times because your card system is messed up was very very inconvenient. I couldn’t even get back in to leave them their messed up cards. I better not be charged for them. The hotel it’s self was very decent but the key card system is very screwed up!
I liked the picture on the wall. And the beds were comfortable.
The people we’re very nice. However, the rooms were old. The fridge cabinet made a horrible loud noise every time you opened it. Bathroom was really dark. The overall hotel was okay. What was bad was the location. Did not feel safe going outside at night with my dog.
The breakfast is a joke. I understand covid has changed the way meals can be served but you could provide a bit more than packaged oatmeal and packaged muffins. On the other hand the coffee wasn’t bad. Just constantly empty.
The elevator and ice machine were broken. The hotel is next to a park where there were several homeless people were staying. The trash was overflowing.
It took them too long, about two hours to get us the roller bed. There were bedbugs.
The staff was very friendly. The only down side was the sofa bed wasn't very comfortable for my daughter to sleep on.
Clean rooms, comfortable beds. A good night's sleep!
Awesome, clean and friendly staffs. Good price and good breakfast. Will definitely go to holiday inn again.
My wife and I stayed here twice on a West Coast Road Trip. It is clean with a friendly staff. There is a very nice park and War Memorial adjacent to the hotel. Its easy off of Interstate 5.
Lithia & Driveway Fields is within a mile (2 km) of Clarion Pointe Medford, and other popular sites like Asante Rogue Regional Medical Center are within a couple of miles (3 km). This 63-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:30 AM.
Guests can expect to find free WiFi and 32-inch TVs with cable channels and pay movies. Other standard amenities include refrigerators, microwaves, and coffee makers.
At Clarion Pointe Medford, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Other amenities at this golf hotel include a spa tub, conference space, and a business center.
Understaffed… no towels in the room …property is unsafe …homeless all over
Great breakfast and the staff was filling up everything fast. Never I saw anything empty there. -The room was too dark, looks like they removed one table lamp and never replaced it. Once side of the room was really dark. - The rooms were not properly cleaned. One of the towels was on the floor. - There were leftover used bedsheets in one of the drawers/ Clearly they did not clean the room properly after the last person checked out. - They don't do daily housekeeping unless you specifically tell them . And no one told me about this during checkin. When we were back to room at night, the room was not cleaned, and no towels left for us to use. The front desk staff just said they dont have any until next day morning. :( - The room's carpet was dirty. walk without a shoe for sometime and you can see your feel getting all the dirt picked up. - The pool is too small. Looking at the room's cleanliness, I did not feel confident it would be clean and properly maintained.
Thank you for sharing your experience. We apologize about these issues. Your comments help us improve the guest experience.
The room was great. I’m traveling with my dog and teenage boys. They were accommodating to pets. Breakfast was good and plenty of selection. The park area had homeless sleeping there but overall was a good experience.
Thanks for your feedback. We appreciate your business and are glad you enjoyed your stay.
Numerous homeless people wandering around the property. Morning front desk man was very rude. Room was good!
Thank you for sharing your experience. We apologize about these issues and are working to improve.
Convenient
Thank you for your kind response. We value this feedback.
Not what i expected
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.
Only one washer/dryer in the whole hotel for the guests. We were there for a baseball tournament and needed to wash uniform daily. Floors in bathroom and hotel room not clean, carpet on hallways very stained. Ended up leaving after one night to go to a new hotel because the entire 2nd floor smelled like weed. The staff was very nice and as accommodating as they could be considering the situation.
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. Your review will help us improve.
It was a great location. The young men at the front desk were very nice. We liked the fact that even with the restrictions there was a nice breakfast. We just had to be served. The part we didn't like was the screen in the bedroom was so dirty it was hard to look thru. For what was supposed to be newly renovated the bathroom tile was all cracked and dirty. We were very disappointed in the room but not the service we received. for $250.00 you would expect a lot more.
Thank you for letting us know how your experience was. We apologize about these issues. Your comments help us to know where to make improvements.
My key card never worked. I had to wait until someone else opened the door to get in. The lady at the desk was super nice and said she would re-key it, but I stayed 2 nights and going to the office 2 times because your card system is messed up was very very inconvenient. I couldn’t even get back in to leave them their messed up cards. I better not be charged for them. The hotel it’s self was very decent but the key card system is very screwed up!
Thank you for letting us know. We apologize for any inconvenience. We value your comments.
I liked the picture on the wall. And the beds were comfortable.
Thank you for your feedback. We are happy that your stay was enjoyable.
Thank you for bringing this to our attention. We apologize about these issues. We hope to earn your business in the future by improving the guest experience.