I can honestly say that the customer service from employees from the pool to the restaurant is absolutely stellar, don't want to leave out the guys in the lobby area always greet and meet you with a smile and a positive attitude, helpful in every way. So to find something not so good, is basically impossible when you have employees with such a true positive and caring attitudes. Will I be back, certainly been to the Philippines several times and can say with confidence, I will only stay at the Somerset going forward. Thanks to all employees there 😊
Very much like the staff. Especially Jerry. Everyone went out of their way to make my stay pleasant. I wish you had a smoking area
The hotel staff were outstanding. They were very polite and respectful. The room was very clean, and all appliances were in great condition. The location is perfect for me, and central to all the malls and buildings. The only minus is that we had a noisy neighbor, who kept on slamming the door. Also their was loud music coming from outside at night. Also, the breakfast buffet isn't that great. I got sickbon the second time I had the buffet. The selection is not plentiful. There is no longaniza, tapa, tocino, or bangus. The cold cuts are not fresh, and the cured ham or pork has a distinct taste. The pork adobo got me sick. I would stay here again if they changed the buffet menu. Breakfast is important for me.
Made me feel like I was back in the USA. Every detail was on spot.
Staff are friendly, professional, and helpful. Location is extremely convenient to office for my business trip. Room is always clean. Comparing to my last stay here, there are more food choices in the restaurant, which I consider as a very good improvement. The gentlemen working the pool and the gym on the 4th floor are extremely professional and helpful.
Hotel restaurant on the 4th floor serves your need well. The waitstaff are professional, polite, and helpful. They take good care of me during my stay. I know they take good care of everybody else too.
Nice hotel, excellent staff. Everyday coming back to hotel, I always enjoy talking with Edward who works security check outside the door. When he does the security check around a car, he looks so serious and professional. When I ask about his little son, he is so personal and such a proud father showing me the picture. The professional with a personal touch just makes life perfect. The same goes to Christian who works at the pool on the 4th floor outside the restaurant. The professionalism with the politeness combined shows me how promising a guy he is as a hotel employee.
The staff are friendly, professional, and extremely helpful. Upon arrival in Manila, my luggage was missing. I filed claim with the airline at the airport and checked into Somerset Hotel without my luggage. I explained my situation to the front desk staff and left the airline claim information to them. For the next two days, they have called the airline and the airport many times on my behalf to coordinate the luggage delivery. They finally had the airline delivered my luggage to the hotel on the third day. I am very grateful of their help and deeply appreciate their effort. I will stay at Somerset for my future visit. I will also recommend Somerset to my friends.
Will definitely stay here again on next visit. It's better than staying at a hotel. It's a home away from home feel.
Brand new hotel with nice staff.. Food is excellent as well
Located in Alabang within a 5-minute walk of Festival Supermall, Somerset Alabang Manila is within a 15-minute stroll of Alabang Town Center. This 150-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
For your convenience, a to-go breakfast is served for a fee each morning from 6:00 AM to 10:00 AM. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.
Guests can expect free WiFi and LED TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Free newspapers, safes, and desks are also standard.
At Somerset Alabang Manila, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for PHP 2640 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, a meeting room, and a computer station.
I can honestly say that the customer service from employees from the pool to the restaurant is absolutely stellar, don't want to leave out the guys in the lobby area always greet and meet you with a smile and a positive attitude, helpful in every way. So to find something not so good, is basically impossible when you have employees with such a true positive and caring attitudes. Will I be back, certainly been to the Philippines several times and can say with confidence, I will only stay at the Somerset going forward. Thanks to all employees there 😊
Thank you for your rating. It is our pleasure to have you stayed with us. We hope to welcome you again. Sincerely, Diane KASILAG Guest Service Manager
Very much like the staff. Especially Jerry. Everyone went out of their way to make my stay pleasant. I wish you had a smoking area
Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you enjoyed your stay with us and thank you for your warm compliments of our associates especially to Jerry. On the other hand, we would like to inform you that we do have a smoking area which is located at the Garden Alley, beside the building. We appreciate your patronage and hope to welcome you again. Sincerely, Diane Kasilag Guest Service Manager
The hotel staff were outstanding. They were very polite and respectful. The room was very clean, and all appliances were in great condition. The location is perfect for me, and central to all the malls and buildings. The only minus is that we had a noisy neighbor, who kept on slamming the door. Also their was loud music coming from outside at night. Also, the breakfast buffet isn't that great. I got sickbon the second time I had the buffet. The selection is not plentiful. There is no longaniza, tapa, tocino, or bangus. The cold cuts are not fresh, and the cured ham or pork has a distinct taste. The pork adobo got me sick. I would stay here again if they changed the buffet menu. Breakfast is important for me.
Dear Guest, Thank you for sharing a review of your recent stay with us. We are glad that you enjoyed your stay in Somerset Alabang Manila. Likewise, thank you for your warm compliments of our rooms and facilities. On the other hand, we are truly sorry to hear about your dissatisfaction in our restaurant services. We have shared your comments on our breakfast buffet with our F&B partner. Rest assured that we are working closely together to improve this aspect. Once again, thank you for your patronage and we look forward to welcoming you again. Sincerely, Diane Kasilag, Guest Service Manager
Made me feel like I was back in the USA. Every detail was on spot.
Thank you for your rating and review of Somerset Alabang Manila. It is our pleasure to have you stayed with us. We look forward to your next visit. Sincerely, Diane Kasilag Guest Service Manager
Staff are friendly, professional, and helpful. Location is extremely convenient to office for my business trip. Room is always clean. Comparing to my last stay here, there are more food choices in the restaurant, which I consider as a very good improvement. The gentlemen working the pool and the gym on the 4th floor are extremely professional and helpful.
Dear Michael, Thank you for your rating and review. We appreciate your patronage and look forward to your next visit. Sincerely, Diane Kasilag Guest Service Manage
Hotel restaurant on the 4th floor serves your need well. The waitstaff are professional, polite, and helpful. They take good care of me during my stay. I know they take good care of everybody else too.
Dear Michael, Thank you for sharing a review of Somerset Alabang Manila. We are happy that we were able to take good care of your needs during your most recent stay. We hope to welcome you again. Sincerely, Diane Kasilag Guest Service Manager
Nice hotel, excellent staff. Everyday coming back to hotel, I always enjoy talking with Edward who works security check outside the door. When he does the security check around a car, he looks so serious and professional. When I ask about his little son, he is so personal and such a proud father showing me the picture. The professional with a personal touch just makes life perfect. The same goes to Christian who works at the pool on the 4th floor outside the restaurant. The professionalism with the politeness combined shows me how promising a guy he is as a hotel employee.
Dear Michael, Thank you for your review. We have shared your compliments for our associates Edward ad Christian. It has always been our pleasure to have rendered professional yet personal touch to our service. Once again, thank you for your patronage. See you again soon. Sincerely, Diane Kasilag Guest Service Manager
The staff are friendly, professional, and extremely helpful. Upon arrival in Manila, my luggage was missing. I filed claim with the airline at the airport and checked into Somerset Hotel without my luggage. I explained my situation to the front desk staff and left the airline claim information to them. For the next two days, they have called the airline and the airport many times on my behalf to coordinate the luggage delivery. They finally had the airline delivered my luggage to the hotel on the third day. I am very grateful of their help and deeply appreciate their effort. I will stay at Somerset for my future visit. I will also recommend Somerset to my friends.
Dear Michael, Thank you for your review of Somerset Alabang Manila. We are glad to have provided assistance and solution to your missing luggage. Once again, thank you for your patronage. We hope to welcome you again. Sincerely, Diane Kasilag Guest Service Manager
Dear David, Thank you for your rating. It is indeed our pleasure to have you stayed with us. We have shared your commendations to all the staffs who truly exemplified excellent service. Once again, thank you for your patronage. We look forward to your next visit. Sincerely, Diane KASILAG Guest Service Manager