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Recent guest reviews

Nice location, accessible to restaurants and shopping areas. Excellent hotel service!

Very pleasant experience, excellent staff. Room needs overall brighter lighting, so does hallway to room. Bit crazy by elevators when there are functions going on. There’s always someone helping though. Tried Cucina, Cafe Pronto and Vu. All good.

Very Nice Place...The Rooms and The Staffs are Very Friendly...Close to all Shopping and Restaurants... 100% Recommended

Nice facilities esp the shower rm, pool area. Clean room with comfortable bed. Staff very professional. I was given a room upgrade, included another person free breakfast without extra charge. Many Food choices in breakfast buffet.

Hotel is in good location. Friendly staff and the hotel and rooms are clean.

Booked an overnight with my daughter for Mother's Day in a club room access room. First impressions of the hotel were good. It was clean, modern and a great view from the club room and our hotel room. Though the common area and hallway carpeting could use a good cleaning. Most of the staff were friendly, although they were inconsistent and somewhat persnickety about the dress code in the club room. While my daughter and I were made to sit in a corner because she wore slippers (flip-flops), other guests were permitted to wear gym clothing, slippers, tennis shoes and even pajamas. We didn't appreciate the double standard or feeling like we needed to hide in the corner else we were an embarrassment. My family and I have traveled all over the world and stayed in many 5 star accommodations and never been treated that way. The rest of the hotel staff were attentive and friendly.

the hotel is convenient to walk to either Robinson's Mall and SM Mega mall. There are restaurants nearby though the ones in the hotel are wonderful.

Everything was great . The room, staff, pool. We were treated very well. Great experience. The kids also had fun. Food was good as well.

Beautiful rooms. Great indoor pool. Nice gym. Generous room upgrade policy for returning guests.

Amasing place / feel at home the best experience close to the all the restaurant and bar I love it

Security was good. Check in and check out were effortless. Great staff, very responsive and so professional. Room was clean and orderly. Would definitely come back and recommend to others. Thanks!!!

Front desk staff are always happy to serve and knowledgeable, roofdeck Vu bar staff of Ivy, Mico, Patty, Charm, Angel, Thea, Rod and Rodel are very attentive with pleasing personality led by their manager, Fe. Gym is sufficient for a quick workout with constant personal training assistance from Eric and Henry. Rooms are always clean, inroom dining is great, breakfast buffet both at Cucina and Continenal lounge is always delicious, fresh and with quality. Internet is fast and never fails. Housekeeping is done not once but twice a day.

The Marco Polo hotel is a pleasure to stay at. Ive stayed in several hotels in Ortigas and this was simply the best. Ill be going back next trip. Great food, wonderful staff and I love the rooms. The rooms were upscale, clean, usable and great bathrooms. The showers are perfect!..and dry USA style bathrooms.

Room was excellent, so was room service. Front desk, housekeeping, reception and elevator staff were excellent too. Breakfast buffet was average for Manila. Restaurant breakfast staff was too occupied chit chatting and joking among themselves, rather than attending to customer needs. So where were the supervisors and managers? Happened every day at breakfast, and I was there for 5 days. The best restaurant service was during dinner where the staff was excellent and customer service was outstanding. Kudos to the dinner team. Location wasn't convenient for my visit, but those doing business in Ortigas or nearby would be fine. The spa was terrible because it was always overbooked, understaffed, and it was difficult to get an appointment. What a shame for a pricey Manila hotel - for a guest to have to wait 3 to 4 hours for an appointment was not acceptable. Overall, I was disappointed and expected much more from a nice and pricey hotel. I travel to Manila at least once monthly, usually stay at the Holiday Inn, New World, Diamond Residences, or Primea. Marco Polo has a long way to catch up with the other hotels of comparable price range and rating.

The Hotel was perfect for our 6 night business trip. The staff were really friendly and very welcoming and actually made the stay so much more enjoyable. We stayed on the executive floors and can't praise the staff enough especially Sheena in lounge on the 44th floor for her continued attention to detail and kind and friendly manner. Excellent - room was spacious, tasteful, and bed large and comfortable (we had a corner suite on the 43rd floor as they offer more room and are the quietest).

Very clean and very much worth the price. If you are staying in Ortigas. This is the best option

ok but not finished building the hotel. the top restaurant not done yet.

Meralco Avenue and Sapphire Street Pasig Manila

Hotel highlights

  • Walking distance to Robinsons Galleria Mall and SM Megamall
  • Free in-room WiFi
  • Free parking
  • Onsite dining

Located in Ortigas Center, Marco Polo Ortigas Manila is a leisurely stroll from popular sights such as Robinsons Galleria Mall and SM Megamall. This 316-room, 5-star hotel has a full-service spa along with an indoor pool and free in-room WiFi.


Dining

Enjoy dining at Cucina, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

The 316 rooms are individually decorated and have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and first-run movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free newspapers, free bottled water, and safes.


Property features

Built in 2014, the brand new Marco Polo Ortigas Manila features a full-service spa, an indoor pool, and a health club. You can take advantage of free parking, along with a shuttle from the airport to the hotel (available 24 hours) for PHP 2500.00 per vehicle. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a conference center, a library, and express check-in.

Room options

Deluxe Room

2 Double Beds | 1 King Bed | Sleeps 4

Superior Suite, 1 King Bed

1 King Bed | Sleeps 4

Premier Room, 1 King Bed

1 King Bed | Sleeps 4

Continental Deluxe Club

1 King Bed | Sleeps 3

Guest reviews for Marco Polo Ortigas Manila

Everyone (17) Business (1) Couples (1) Other (1)
5
Everyone

By on Jan 29, 2020

Review comment responded on Feb 3, 2020

Thank you for posting your comments from your recent visit to the Marco Polo Ortigas Manila. I am pleased to read that you enjoyed your visit, as reflected in your five-star rating. We hope to welcome you back in the future. Sincerely, Frank Reichenbach General Manager

5
Everyone

Nice location, accessible to restaurants and shopping areas. Excellent hotel service!

By on Feb 3, 2019

Review comment responded on Feb 4, 2019

Thank you for sharing your feedback with us from your most recent stay. We look forward to welcoming you back to the Marco Polo Ortigas Manila at the soonest time. Sincerely, Frank Reichenbach General Manager

5
Everyone

By on Jan 7, 2019

Review comment responded on Jan 8, 2019

Thank you for sharing your rating from your most recent stay. We trust your visit was made more memorable by our excellent service. We look forward to welcoming you back to the Marco Polo Ortigas Manila very soon. Sincerely, Frank Reichenbach General Manager

5
Everyone

By on Oct 13, 2018

Review comment responded on Oct 15, 2018

Thank you for sharing your five-star rating with us. We trust your stay was most delightful and look forward to your soonest return. Sincerely, Frank Reichenbach General Manager

5
Everyone

Very pleasant experience, excellent staff. Room needs overall brighter lighting, so does hallway to room. Bit crazy by elevators when there are functions going on. There’s always someone helping though. Tried Cucina, Cafe Pronto and Vu. All good.

By , from Huntington, NY on Aug 1, 2018

Review comment responded on Aug 5, 2018

Dear dp, Thank you for sharing with us your feedback from your recent stay. We understand your concern regarding the elevator system, which has been designed with our guests' safety and security in mind. Regardless, we will note your comments and consider them as we make continuous improvements. We hope to welcome you back to Marco Polo Ortigas Manila soon. Yours sincerely, Frank Reichenbach General Manager

5
Everyone

Very Nice Place...The Rooms and The Staffs are Very Friendly...Close to all Shopping and Restaurants... 100% Recommended

By , from New York on May 18, 2018

Review comment responded on May 23, 2018

Dear Ronald, Warm greetings from Marco Polo Ortigas Manila! Thank you very much for choosing to stay with us and for sharing with us your review. We are glad to know that you had an amazing stay with us. Premium accommodations, exceptional service, and ultimate dining experience are three things that we always make sure to be of top quality. It is nice to know that you were able to experience these. Having you as our guest is our pleasure. Again, thank you very much. Looking forward to welcoming you back again soon. Yours sincerely, Frank Reichenbach General Manager

5
Everyone

Nice facilities esp the shower rm, pool area. Clean room with comfortable bed. Staff very professional. I was given a room upgrade, included another person free breakfast without extra charge. Many Food choices in breakfast buffet.

By , from New York, NY on Jan 12, 2018

Review comment responded on Jan 17, 2018

Dear Del,   Warm greetings from Marco Polo Ortigas Manila!   Thank you very much for choosing to stay with us and for sharing with us your review. We are glad to know that you had an amazing stay with us. Premium accommodations, exceptional service, and ultimate dining experience are three things that we always make sure to be of top quality. It is nice to know that you were able to experience these. Having you as our guest is our pleasure.   Again, thank you very much. Looking forward to welcoming you back again soon.   Yours sincerely, Frank Reichenbach General Manager

5

nice hotel

Everyone

Hotel is in good location. Friendly staff and the hotel and rooms are clean.

By , from phils on Nov 27, 2017

Review comment responded on Nov 29, 2017

Dear Beth,   Warm greetings from Marco Polo Ortigas Manila!   Thank you very much for choosing to stay with us and for sharing with us your review. We are glad to know that you had an amazing stay with us. Having you as our guest is our pleasure.   Again, thank you very much. Looking forward to welcoming you back again soon.   Yours sincerely, Frank Reichenbach General Manager

4

nice hotel but club room expierence disappointing

Everyone

Booked an overnight with my daughter for Mother's Day in a club room access room. First impressions of the hotel were good. It was clean, modern and a great view from the club room and our hotel room. Though the common area and hallway carpeting could use a good cleaning. Most of the staff were friendly, although they were inconsistent and somewhat persnickety about the dress code in the club room. While my daughter and I were made to sit in a corner because she wore slippers (flip-flops), other guests were permitted to wear gym clothing, slippers, tennis shoes and even pajamas. We didn't appreciate the double standard or feeling like we needed to hide in the corner else we were an embarrassment. My family and I have traveled all over the world and stayed in many 5 star accommodations and never been treated that way. The rest of the hotel staff were attentive and friendly.

By on May 14, 2017

5

great hotel: close to shopping

Everyone

the hotel is convenient to walk to either Robinson's Mall and SM Mega mall. There are restaurants nearby though the ones in the hotel are wonderful.

By on May 7, 2017

Review comment responded on May 11, 2017

Warm greetings from Marco Polo Ortigas Manila! Thank you very much for choosing to stay with us and for sharing with us your review. We are glad to know that you had an amazing stay with us. Having you as our guest is our pleasure. Again, thank you very much. Looking forward to welcoming you back again soon. Yours sincerely, Frank Reichenbach General Manager

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