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Recent guest reviews

I like the the room but the price compared to room was a little too much

liked location and staff, asked for late check out which they granted.

Enjoyed my stay, loves One Bar, friendly staff. Maintenance and technical issues addressed quickly. Centrally located, it is very convenient to do business in the Philippines. Shopping malls are just next door. Very professional staff, always see smiling face.

Booked for one night. Amazing service and hotel. Relaxing and comforting. Great food as well. Thank you for making my stay great. Keep up the excellent job!!

This Crown Plaza was pretty run down, and unkempt..... not what I expected for this chain. I guess I had a nicer room, but the walls and carpet were stained and dirty

If you are going to Asian Development Bank in Manila. You want to stay here.

Nice rooms and staff, inside the mall excellent location

We had a great time. The hotel staff was fantastic!

Booked a premiere king suite @ $150 per night. It was large, modern and well appointed. Bed was comfortable. Loved the fact there was both a in room safe and a refrigerator in the room. Staff were both professional and responsive. Best thing about hotel is it is attached to a very large shopping mall with 100s of shops and eateries. I had a great view but although I was on the 17th floor I could still hear some of the street traffic. Area of improvement: Had early flight checked out at 3:00am called both concierge and front desk for assistance with bags but no answer. When I can down with my own bags I found several people working front desk and concierge. Rooms have HD TVs but the video signal coming in is not HD. However, all in all it was a great staff. Love the room and the Philippine people. Looking forward to returning to Manila and the Crowne Plaza Hotel

Need to improve on room supply replenishment like tissue paper,soap,bottled water etc .

The hotel is very nice and connected to a large shoping center for resturants, shoping, movies, and safe for the Philippines. However, WiFi, Newpaper, all priced very high where other hotels give it for free. I recommend it.

We stayed at the Club deluxe room for the holidays and it was a very good experience in all. The room was clean, although there was a very strong smell of an air freshener that they use, I'm very sensitive with strong scents so they agreed to have us open the window so the smell dissipates. Unfortunately, I think they spray it daily so we had to keep the window unlocked. The amenities were good, including the freebies that come with staying at the Club level, however they need to change their TV's - we had to ask to replace the television twice, once for a picture warping and color fading; and second for what sounded like a short in the back and we thought it might actually catch on fire. They replaced both, with a lot of apologies, so all was well. The view was great, especially for the fireworks in the city. Food was very good, although there are more choices in the restaurant at the 3rd floor than the Club floor. But it was free, so I'm not complaining. We had room service as well and the servers were polite and very prompt. All in all, a good place to stay, very near a lot of malls and transportation was very easy.

It would have been excellent if they can thrown in complimentary internet throughout my stay. I always look out for hotel that directly linked to a mall for the super convenience as well as food/drink. The swimming pool size was much to be desired, can't do my laps in the morning. Pool staff was extremely friendly though. Previous trip was Edsa Shangri-la, though it is linked to Shan Plaza, the price was significant higher compared to Crowne Plaza. During checkout, there was a politicians lunch meet and make the lobby looks somewhat 'tense' with bodyguards and all. Getting a cab to the airport was presented with some problem but the bell-boy was quick to react and deserved a good tipping from me. Pillow was too soft for my comfort.

Travel to see long lost friends. Hotel was room was excellent premium room was a corner room with view of pool. Breakfast was expensive considering local cost 800 to 900 peso per person for a buffet with small western selections. Service at breakfast was very poor. Dinner in hotel was expensive to say room service about average. I went in knowing of surpise cost of additional services so was not surpised by bill at checkout. Cable T.V. service was below what i expected limited showes and fuzzy service. Wireless as limited and sometimes down. So cable was most preferred method of use. Had to call IT person several times to fix our connection due to switch/router not working fornour room. Mall access was great! food was excellent and cheap. Taxi service to local area was also great and security was excellent felt safe. But some taxi drivers were bad and had to have security negotiate corrected price for me when they charge me 1,000 peso for a 120 peso ride saying they took me on a no traffic route? Hotel front desk personnel were excellent. Had great time will more than likely book room again on my next travel.

I've stayed in this hotel a few times already and enjoyed staying there - the premiere room is especially nice because it is the corner room that overlooks the pool area, the closest thing to a "pretty view" in the middle of the city. It was high enough for me not to hear the noise from the people swimming. The staff is helpful and polite, if not for the fact that I was inundated by tons of feedback cards. The food is good, all in all, a relaxing place to stay for business.

I stayed at the premier hotel room for my one night stay in Manila. It was very spacious and perfect for both business or couple stays. It overlooked the pool and had a good view for a city view. I had to order room service and accidentally ordered from the "Party platter" which meant a meal for one was a huge one. Unfortunately, I didn't realize the dish was going to be spicy so I ended up wasting the whole thing. Not the hotel's fault though. All in all a pleasant stay in a good hotel. It is not a surprise I often stay here when I am in Manila.

This is the 3rd time I have stayed at the hotel for work. I always enjoyed the breakfast choices, the rooms are always clean and the staff very nice and courteous. The only thing I had a problem with this time was the room next door apparently had a party or something - and even when it was past midnight, they still carried on. It took a couple of calls to get them to quiet down, but the hotel staff was very polite and helpful in getting it resolved.

This was my girlfriend and i second stay at the Crowne Plaza Hotel..and i tell you we both agree at was out of sight. We both thank the whole staff for an excellent job well done

Ortigas Avenue, Corner Pasig Manila

Hotel highlights

  • Walking distance to Robinsons Galleria Mall and SM Megamall
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Ortigas Center, Crowne Plaza Manila Galleria is adjacent to Robinsons Galleria Mall and within a 5-minute walk of other popular sights like EDSA Shrine. This 263-room, 4.5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Pasig and also close to SM Megamall and Greenhills Shopping Center.


Dining

Enjoy dining at one of 2 onsite restaurants including Seven Corners, which specializes in international cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10:00 AM.


Rooms

Crowne Plaza Manila Galleria's 263 rooms provide refrigerators, minibars, and coffee makers. 42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include free newspapers, free bottled water, and safes.


Property features

Guests of Crowne Plaza Manila Galleria enjoy a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (PHP 100 per night)—also useful is an airport shuttle (available 24 hours) for PHP 1550 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and conference space.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Premier Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Deluxe Room

1 Double Bed | 1 King Bed | Sleeps 3

Guest reviews for Crowne Plaza Manila Galleria

Everyone (3) Couples (6) Business (8) Family (5) Friends (1) Other (2)
5
Family Family

By on Dec 28, 2019

Review comment responded on Jan 7, 2020

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nicco Santos Digital Marketing Coordinator

3
Everyone

By on Dec 10, 2019

Review comment responded on Dec 12, 2019

Dear Valued Guest, Thank you for spending some time to leave a review of our hotel. We are saddened that we fell short in your expectations. Please do let us know how we could improve our services. We hope to welcome you back here pretty soon. Sincerely, Nicco Santos Digital Marketing Coordinator

4
Friends Family

I like the the room but the price compared to room was a little too much

By on Apr 20, 2019

Review comment responded on Apr 22, 2019

Dear Valued Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Luisito II B. Quality and Continuous Improvement Manager

4
Partner Couples Family

liked location and staff, asked for late check out which they granted.

By on Apr 14, 2019

Review comment responded on Apr 16, 2019

Dear Valued Guest, Thank you so much for your review of our hotel and for the positive score. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Luisito II B. Quality and Continuous Improvement Manager

5
Everyone

Enjoyed my stay, loves One Bar, friendly staff. Maintenance and technical issues addressed quickly. Centrally located, it is very convenient to do business in the Philippines. Shopping malls are just next door. Very professional staff, always see smiling face.

By , from California, USA on Aug 4, 2017

Review comment responded on Aug 7, 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Manager

5

relaxing

Everyone

Booked for one night. Amazing service and hotel. Relaxing and comforting. Great food as well. Thank you for making my stay great. Keep up the excellent job!!

By , from Pasig, Manila, Philippines on Apr 25, 2017

Review comment responded on May 15, 2017

Dear Valued Guest, Thank you for taking the time to write us a review of your recent stay. It gives us delight to make our guests pleased and we hope to continue to provide you with the quality service you deserve. A positive guest experience is also something our staff takes great pride in, so we value your feedback. We hope to have you again with us real soon. All the best, Hotel Manager

2

was not what i expected from a crown plaza hotel

Business

This Crown Plaza was pretty run down, and unkempt..... not what I expected for this chain. I guess I had a nicer room, but the walls and carpet were stained and dirty

By on Mar 23, 2017

4

excellent rooms

Business

If you are going to Asian Development Bank in Manila. You want to stay here.

By on Jul 14, 2015

4

weekend getaway

Couples

Nice rooms and staff, inside the mall excellent location

By on Apr 6, 2015

5

great family trip

Family

We had a great time. The hotel staff was fantastic!

By on Mar 10, 2015

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