Skip to main content
Beginning of main content

Crowne Plaza Manila Galleria

4.5 out of 5.0

Recent guest reviews

Booked for one night. Amazing service and hotel. Relaxing and comforting. Great food as well. Thank you for making my stay great. Keep up the excellent job!!

This Crown Plaza was pretty run down, and unkempt..... not what I expected for this chain. I guess I had a nicer room, but the walls and carpet were stained and dirty

If you are going to Asian Development Bank in Manila. You want to stay here.

Nice rooms and staff, inside the mall excellent location

We had a great time. The hotel staff was fantastic!

Booked a premiere king suite @ $150 per night. It was large, modern and well appointed. Bed was comfortable. Loved the fact there was both a in room safe and a refrigerator in the room. Staff were both professional and responsive. Best thing about hotel is it is attached to a very large shopping mall with 100s of shops and eateries. I had a great view but although I was on the 17th floor I could still hear some of the street traffic. Area of improvement: Had early flight checked out at 3:00am called both concierge and front desk for assistance with bags but no answer. When I can down with my own bags I found several people working front desk and concierge. Rooms have HD TVs but the video signal coming in is not HD. However, all in all it was a great staff. Love the room and the Philippine people. Looking forward to returning to Manila and the Crowne Plaza Hotel

Need to improve on room supply replenishment like tissue paper,soap,bottled water etc .

The hotel is very nice and connected to a large shoping center for resturants, shoping, movies, and safe for the Philippines. However, WiFi, Newpaper, all priced very high where other hotels give it for free. I recommend it.

We stayed at the Club deluxe room for the holidays and it was a very good experience in all. The room was clean, although there was a very strong smell of an air freshener that they use, I'm very sensitive with strong scents so they agreed to have us open the window so the smell dissipates. Unfortunately, I think they spray it daily so we had to keep the window unlocked. The amenities were good, including the freebies that come with staying at the Club level, however they need to change their TV's - we had to ask to replace the television twice, once for a picture warping and color fading; and second for what sounded like a short in the back and we thought it might actually catch on fire. They replaced both, with a lot of apologies, so all was well. The view was great, especially for the fireworks in the city. Food was very good, although there are more choices in the restaurant at the 3rd floor than the Club floor. But it was free, so I'm not complaining. We had room service as well and the servers were polite and very prompt. All in all, a good place to stay, very near a lot of malls and transportation was very easy.

It would have been excellent if they can thrown in complimentary internet throughout my stay. I always look out for hotel that directly linked to a mall for the super convenience as well as food/drink. The swimming pool size was much to be desired, can't do my laps in the morning. Pool staff was extremely friendly though. Previous trip was Edsa Shangri-la, though it is linked to Shan Plaza, the price was significant higher compared to Crowne Plaza. During checkout, there was a politicians lunch meet and make the lobby looks somewhat 'tense' with bodyguards and all. Getting a cab to the airport was presented with some problem but the bell-boy was quick to react and deserved a good tipping from me. Pillow was too soft for my comfort.

Travel to see long lost friends. Hotel was room was excellent premium room was a corner room with view of pool. Breakfast was expensive considering local cost 800 to 900 peso per person for a buffet with small western selections. Service at breakfast was very poor. Dinner in hotel was expensive to say room service about average. I went in knowing of surpise cost of additional services so was not surpised by bill at checkout. Cable T.V. service was below what i expected limited showes and fuzzy service. Wireless as limited and sometimes down. So cable was most preferred method of use. Had to call IT person several times to fix our connection due to switch/router not working fornour room. Mall access was great! food was excellent and cheap. Taxi service to local area was also great and security was excellent felt safe. But some taxi drivers were bad and had to have security negotiate corrected price for me when they charge me 1,000 peso for a 120 peso ride saying they took me on a no traffic route? Hotel front desk personnel were excellent. Had great time will more than likely book room again on my next travel.

I've stayed in this hotel a few times already and enjoyed staying there - the premiere room is especially nice because it is the corner room that overlooks the pool area, the closest thing to a "pretty view" in the middle of the city. It was high enough for me not to hear the noise from the people swimming. The staff is helpful and polite, if not for the fact that I was inundated by tons of feedback cards. The food is good, all in all, a relaxing place to stay for business.

I stayed at the premier hotel room for my one night stay in Manila. It was very spacious and perfect for both business or couple stays. It overlooked the pool and had a good view for a city view. I had to order room service and accidentally ordered from the "Party platter" which meant a meal for one was a huge one. Unfortunately, I didn't realize the dish was going to be spicy so I ended up wasting the whole thing. Not the hotel's fault though. All in all a pleasant stay in a good hotel. It is not a surprise I often stay here when I am in Manila.

This is the 3rd time I have stayed at the hotel for work. I always enjoyed the breakfast choices, the rooms are always clean and the staff very nice and courteous. The only thing I had a problem with this time was the room next door apparently had a party or something - and even when it was past midnight, they still carried on. It took a couple of calls to get them to quiet down, but the hotel staff was very polite and helpful in getting it resolved.

This was my girlfriend and i second stay at the Crowne Plaza Hotel..and i tell you we both agree at was out of sight. We both thank the whole staff for an excellent job well done

I enjoy staying at this hotel because of the convenience and proximity to the office as well as malls and restaurants. The lobby is clean and the personnel very polite and helpful. The food is good enough, breakfast is a buffet which has a lot of selections. It is a favorite place to stay of mine when I'm there for business - it's quiet, clean and convenient. Nothing special with spas or pools though - I believe it is in another hotel - and being a hotel in the middle of the city, there is nothing really special about the views. All in all a pretty functional, nice business hotel.

The hotel is centrally located, quiet, the staff are very friendly and courteous. Crowne Plaza Hotel is now my choice hotel whenever I go to the Philippines.

Nice place. Great Staff. I will return

Ortigas Avenue, Corner Pasig Manila

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Ortigas Center, Crowne Plaza Manila Galleria is a leisurely stroll from sights such as Metrowalk and Medical City. This 263-room, 4.5-star hotel welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. It's in central Pasig and also close to Smart Araneta Coliseum and SM Megamall.


Dining

Enjoy dining at one of 2 onsite restaurants including Seven Corners, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 263 air-conditioned rooms provide refrigerators, minibars, and coffee makers. 42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free newspapers, free bottled water, and safes are other standard amenities.


Property features

Guests of Crowne Plaza Manila Galleria enjoy a full-service spa, an outdoor pool, and a fitness center. Onsite parking is available, both free self and paid valet parking (PHP 100 per night)—also useful is an airport shuttle (available 24 hours) for PHP 1550 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 16 meeting rooms.

Room options

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Premier Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Room, Non Smoking

Twin 2 | Sleeps 3

Guest reviews for Crowne Plaza Manila Galleria

Everyone (1) Business (8) Couples (5) Family (1) Friends (1) Other (2)
5

relaxing

Everyone

Booked for one night. Amazing service and hotel. Relaxing and comforting. Great food as well. Thank you for making my stay great. Keep up the excellent job!!

By , from Pasig, Manila, Philippines on Apr 25, 2017

Review comment responded on May 15, 2017

Dear Valued Guest, Thank you for taking the time to write us a review of your recent stay. It gives us delight to make our guests pleased and we hope to continue to provide you with the quality service you deserve. A positive guest experience is also something our staff takes great pride in, so we value your feedback. We hope to have you again with us real soon. All the best, Hotel Manager

2

was not what i expected from a crown plaza hotel

BusinessTravelers

This Crown Plaza was pretty run down, and unkempt..... not what I expected for this chain. I guess I had a nicer room, but the walls and carpet were stained and dirty

By on Mar 23, 2017

4

excellent rooms

BusinessTravelers

If you are going to Asian Development Bank in Manila. You want to stay here.

By on Jul 14, 2015

4

weekend getaway

Couples

Nice rooms and staff, inside the mall excellent location

By on Apr 6, 2015

5

great family trip

Families

We had a great time. The hotel staff was fantastic!

By on Mar 10, 2015

5

great hotel, great location, great price

BusinessTravelers

Booked a premiere king suite @ $150 per night. It was large, modern and well appointed. Bed was comfortable. Loved the fact there was both a in room safe and a refrigerator in the room. Staff were both professional and responsive. Best thing about hotel is it is attached to a very large shopping mall with 100s of shops and eateries. I had a great view but although I was on the 17th floor I could still hear some of the street traffic. Area of improvement: Had early flight checked out at 3:00am called both concierge and front desk for assistance with bags but no answer. When I can down with my own bags I found several people working front desk and concierge. Rooms have HD TVs but the video signal coming in is not HD. However, all in all it was a great staff. Love the room and the Philippine people. Looking forward to returning to Manila and the Crowne Plaza Hotel

By on Apr 11, 2014

4

great accommodation

Couples

Need to improve on room supply replenishment like tissue paper,soap,bottled water etc .

By on Apr 5, 2013

4

nice place but they charge for everything

GetawayWithFriends

The hotel is very nice and connected to a large shoping center for resturants, shoping, movies, and safe for the Philippines. However, WiFi, Newpaper, all priced very high where other hotels give it for free. I recommend it.

By on Feb 14, 2012

4

great new year getaway

Couples

We stayed at the Club deluxe room for the holidays and it was a very good experience in all. The room was clean, although there was a very strong smell of an air freshener that they use, I'm very sensitive with strong scents so they agreed to have us open the window so the smell dissipates. Unfortunately, I think they spray it daily so we had to keep the window unlocked. The amenities were good, including the freebies that come with staying at the Club level, however they need to change their TV's - we had to ask to replace the television twice, once for a picture warping and color fading; and second for what sounded like a short in the back and we thought it might actually catch on fire. They replaced both, with a lot of apologies, so all was well. The view was great, especially for the fireworks in the city. Food was very good, although there are more choices in the restaurant at the 3rd floor than the Club floor. But it was free, so I'm not complaining. We had room service as well and the servers were polite and very prompt. All in all, a good place to stay, very near a lot of malls and transportation was very easy.

By on Jan 11, 2012

4

very good value for money deal

BusinessTravelers

It would have been excellent if they can thrown in complimentary internet throughout my stay. I always look out for hotel that directly linked to a mall for the super convenience as well as food/drink. The swimming pool size was much to be desired, can't do my laps in the morning. Pool staff was extremely friendly though. Previous trip was Edsa Shangri-la, though it is linked to Shan Plaza, the price was significant higher compared to Crowne Plaza. During checkout, there was a politicians lunch meet and make the lobby looks somewhat 'tense' with bodyguards and all. Getting a cab to the airport was presented with some problem but the bell-boy was quick to react and deserved a good tipping from me. Pillow was too soft for my comfort.

By on Feb 24, 2011