The Exchange Regency Residence Hotel4.0 out of 5.0
Recent guest reviews
My friend recommended this place as we are looking for a goof place for my daughters to take a dip on a pool. And to enjoy stay-cation. We loved it there, we just placed order online for our food tho, but it's okay. The place is clean. We had a good sleep. They offered an extra cot for my little 1 y.o girl. ( depend if there's available cot..fortunately there's one ). Over-all it was 4 stars for me.. AS the time we were there it was quite crowded the pool area / the pool's water needs to be cleaned several times.
It was an uncomfortable stay for us since we could always smell cigarette smoke right inside our hotel room (we got the suite) and hallways. I didn't see a designated area for smokers and a "no smoking" signs in the building. I'm not sure if they placed them somewhere else but we were able to see smokers just outside their property (Family Mart and Restaurants). Both my child and I have allergies that's why we didn't have a pleasant stay. The swimming pool area looked like there was a small open space where people were allowed to smoke but you could still inhale their smoke. We saw small cockcroaches too in the kitchen area and toilet. Eeek! Anyway, on a brighter side, the staff are friendly and accomodating. When we asked for an air purifier because our room had a strong cigarette smell, they sent one right away. The size of our room was spacious too.
What I like about our room is that it was classy and the staffs are accommodating. However, what I observed is that our room was not that clean. The floors has dust and some weird stains that are not yet removed maybe because of rush cleaning. Floor rags/mats are few. Maybe the experience could be better if the rooms are cleaned thoroughly before letting customers use the room. The walls are quite thin because you can hear the noises of the neighboring rooms. But even so, I had a relaxed overnight stay in this hotel.
- No bidet Pool water was greenish but I wasn't sure if the paint was just green hence the color Walls of the room are thin, i could hear everyone coming out of the lift + Location is very near the major malls. With free parking in the hotel, you can quickly drive by (or walk, if preferred) to get food and do some shopping. I liked the food, it was a simple buffet spread but were tasty. Worth your money if you include it in the room option.
Only problem was said room was queen but was two beds pushed together. Everything else about it is classy. Returning this December for a place to rest before taking a long bus ride to Iriga. Made our trip quite rememberable.
Always stay at The Exchange Regency (Ortigas, Pasig) whenever I visit the Philippines. Patricia (mgr) always takes care of me and pays attention to details. The whole staff are just wonderful. Highly recommend this place!
the hotel location, free parking, room cleanliness and housekeeping service are awesome. But the check out procedure took a lot of time. The guests were piled up in the reception due its slow procedure.
We booked the Agoda Mystery Hotel and this was what we got from it. The check in was extremely easy - the staff were helpful, quick and courteous from the guards in the front, lobby personnel, and even the staff at the dining hall. Our room was basic, the aircon was a bit noisy but I love that had quite a longer-than-usual study table. The bathroom was fine, just no oral hygiene kit available and there were 2 small cockroaches too. Breakfast was very limited. We came late at 9am and we almost had nothing to eat than the pork they had, some rice and some cereals. What dismayed us were the guests and people in swimming pool. It was our son's birthday so we planned to give him a chance to swim but people there were not just 'dirty', they were uncivilized too. I hope the management does something to control this issue. The water was obviously dirty, men and children are NOT in swimwear. Some kids are even naked. Rough play was the thing and even if we didn't take a dip, our clothes got wet from the splashing. The person attending the towels didn't care about the crowd. It was the most awful thing.
One elevator was not working, it was a looooong wait for the other elevators. Room was clean but we can hear the machines from the ongoing construction beside the hotel. Hotel staff are very friendly.
Smooth check in upon arrival. Stayed in the deluxe twin for two nights. Rooms are clean and well maintained. Staffs are polite except for one receptionist that was quite rude. I would like to commend the cleaning staff for their initiative to ask me "Ma'am can we clean your room?" The aircon in the room works properly and I really like the swimming pool located at the third floor. I was supposed to stay for 3 nights but the rate went up to 2000+.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Located in Ortigas Center, The Exchange Regency Residence Hotel is within a 10-minute stroll of sights such as Metrowalk and University of Asia and the Pacific. This 216-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and free in-room WiFi. SM Megamall and Medical City are also a short walk from this Pasig hotel.
Enjoy dining at Cuisine-Chef and Brewer, one of 2 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.
The 216 rooms are individually decorated and have an array of amenities, including free bottled water, safes, and phones. 32-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding. Desks are also included.
The Exchange Regency Residence Hotel features an outdoor pool, a children's pool, and a fitness center. There's free parking, and an airport shuttle (available 24 hours) for PHP 1500 per vehicle one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
50% of guests recommend this hotelTotal of 306 reviews