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Recent guest reviews

Nice, staff are friendly !

The staff was very helpful Highest marks to them. The hotel just seemed a little sad. No happy feelings. Closed skybridge was a disappointment

The ac was not functioning correctly, keeps shutting down/turning off by itself. Woke up at past 12 midnight sweating because the ac was off and room is too hot. Have to call guest services and the technician arrived at 1:20am to fix the ac. Took awhile for the room to be cooler and it was hard to go back to sleep again.

The service was impeccable from the time we checked in and out. Staff is attentive to our needs for directions when we wanted to go shopping at the Mega Mall and the Shangri-La Plaza. Helped us with a jacket that we left in the lounge. Helped us with a Grab ride for the airport since we didn’t want a metered taxi and did not have the app installed. One of the best margaritas at the lounge. Singer that the lounge was also very talented. Excellent stay for us.

Great service! When you need something done, it gets done right away!

We like everything the staff are really very helpful . the waiter and waitresses in the buffet are really excellent theyre very helpful

Great service. Conveniently located. Staff helpful.

Nice, relaxing pool. Suitable ambient music played in the hotel. Nice, refined décor and finishes. Stores inside the hotel and direct mall connection. Bedroom was decent - but not outstanding. A little small - even though I was told that I was upgraded because the room I booked was not available.

Many Hidden Charges, Room Carpet smelly, HEAT breakfast buffet service sucks I got my coffee and water after past 20mins...

Love this place! Everything was perfect! Family loved it!

I will not comment about the quality of service since it was obviously compromised due to the holiday rush. The staff is genuinely trying to do their best but given the huge crowd to serve, the quality, timeliness, & attention to detail were all lacking. The biggest complaint I have is really basic. The tower wing reeks of mold. As a matter of fact, management needs to really check it as it could be black mold which can represent a health hazard to customers. I spent five days at the Shangrila hotel & was besieged with horrible migraines due to the moldy, mildewing stench permeating the 10th floor.

Clean. Nice pool. Nice lobby. Nice restaurant. Nice gym. Takes a long time to check in. Staff is slow.

Awsome hotel and service. Great buffet. Nice garden and pool

Most amazing hotel lovely finishes and attention to detail. I stayed 6 nights I a king room and 1 in the club room. For room amenity they were mostly the same in some ways the standard king were better (USB plugs and bidet). The club room was worth it for happy hour, breakfast and afternoon tea

Hotel is ok. Don't think it was worth the price. Could've stayed similar located hotel for cheaper.

Excellent facility convenient to restaurants and shopping

The best place to stay! For business, to meet friends, hold conference or just to hang out.

Had a Garden Wing room, but no view to garden only seeing another bldg.

1 Garden Way, Ortigas Center Pasig Manila

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Wack-Wack Greenhills within a 5-minute walk of Shangri-La Mall, Edsa Shangri-La, Manila is within a 15-minute stroll of SM Megamall. This 631-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool. Located centrally in Pasig, it's connected to a shopping center and also close to St Luke's Medical Center Global City and Robinsons Galleria Mall.


Dining

This hotel serves as home to a restaurant, which has pool views and specializes in international cuisine, along with a lobby lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

All 631 rooms feature minibars, coffee makers, and free newspapers. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include safes, phones, and ironing boards.


Property features

Edsa Shangri-La, Manila features a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (PHP 150 per stay)—also useful is an airport shuttle (available 24 hours) for PHP 3500 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.

Room options

Tower Wing, Premier Room

1 King Bed | Sleeps 3

Garden Wing, Premier Suite

1 King Bed | Sleeps 3

Garden Wing, Deluxe Room

1 King Bed | Sleeps 3

Horizon Club, Room

1 King Bed | Sleeps 3

Guest reviews for Edsa Shangri-La, Manila

Everyone (15) Couples (2) Business (2) Family (15) Other (3)
5
Partner Couples

Nice, staff are friendly !

By on May 3, 2022

Review comment responded on May 6, 2022

Thank you very much for sharing your feedback! We look forward to welcoming you again soon!

3
Partner Couples

The staff was very helpful Highest marks to them. The hotel just seemed a little sad. No happy feelings. Closed skybridge was a disappointment

By on Feb 22, 2022

Review comment responded on Apr 22, 2022

Your feedback is shared with the management team, and rest assured the issues you raised will be addressed in order to consistently provide the level of hospitality we normally pride ourselves in. Your comments are important for us to implement measures to improve our facilities and services.

4
Everyone

The ac was not functioning correctly, keeps shutting down/turning off by itself. Woke up at past 12 midnight sweating because the ac was off and room is too hot. Have to call guest services and the technician arrived at 1:20am to fix the ac. Took awhile for the room to be cooler and it was hard to go back to sleep again.

By , from Los Angeles on Feb 5, 2020

Review comment responded on Feb 5, 2020

Dear martianincali, thank you for taking the time to share your experience. Please be assured that this has been noted and shared to our operations team so we may review and improve on. Once again, thank you and we hope to have you with us again soon.

5
Family Family

The service was impeccable from the time we checked in and out. Staff is attentive to our needs for directions when we wanted to go shopping at the Mega Mall and the Shangri-La Plaza. Helped us with a jacket that we left in the lounge. Helped us with a Grab ride for the airport since we didn’t want a metered taxi and did not have the app installed. One of the best margaritas at the lounge. Singer that the lounge was also very talented. Excellent stay for us.

By on Oct 5, 2019

Review comment responded on Oct 14, 2019

Thank you for taking the time to share your review. We hope to welcome you back again soon.

5
Family Family

Great service! When you need something done, it gets done right away!

By on Jul 17, 2019

Review comment responded on Jul 22, 2019

Thank you for taking the time to share your review. We look forward to having you with us again soon.

5
Family Family

We like everything the staff are really very helpful . the waiter and waitresses in the buffet are really excellent theyre very helpful

By on Jun 30, 2019

Review comment responded on Jul 1, 2019

Thank you for taking the time to share your review. We look forward to welcoming you again soon.

5
Everyone

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Thank you for taking the time to share your rating. We hope to welcome you back again soon.

4
Family Family with small children

Great service. Conveniently located. Staff helpful.

By on Jun 14, 2019

Review comment responded on Jun 17, 2019

Dear Sheir, thank you for taking the time to share your review. We hope to have you with us again soon.

4
Family with small children

Nice, relaxing pool. Suitable ambient music played in the hotel. Nice, refined décor and finishes. Stores inside the hotel and direct mall connection. Bedroom was decent - but not outstanding. A little small - even though I was told that I was upgraded because the room I booked was not available.

By , from Atlanta on Jun 5, 2019

Review comment responded on Jun 6, 2019

Dear Ronald, thank you for taking the time to share your review. We look forward to welcoming you back again soon.

3
Family Family

Many Hidden Charges, Room Carpet smelly, HEAT breakfast buffet service sucks I got my coffee and water after past 20mins...

By , from Tampa, Florida U.S.A on May 10, 2019

Review comment responded on May 14, 2019

Dear JINI, thank you for taking the time to share your experience. Please be assured that your observations have been noted and shared to out operations team so we may review and ensure to improve on. Once again, we thank you and hope you will allow us the opportunity to redeem ourselves.

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