The ac was not functioning correctly, keeps shutting down/turning off by itself. Woke up at past 12 midnight sweating because the ac was off and room is too hot. Have to call guest services and the technician arrived at 1:20am to fix the ac. Took awhile for the room to be cooler and it was hard to go back to sleep again.
The service was impeccable from the time we checked in and out. Staff is attentive to our needs for directions when we wanted to go shopping at the Mega Mall and the Shangri-La Plaza. Helped us with a jacket that we left in the lounge. Helped us with a Grab ride for the airport since we didn’t want a metered taxi and did not have the app installed. One of the best margaritas at the lounge. Singer that the lounge was also very talented. Excellent stay for us.
Great service! When you need something done, it gets done right away!
We like everything the staff are really very helpful . the waiter and waitresses in the buffet are really excellent theyre very helpful
Great service. Conveniently located. Staff helpful.
Nice, relaxing pool. Suitable ambient music played in the hotel. Nice, refined décor and finishes. Stores inside the hotel and direct mall connection. Bedroom was decent - but not outstanding. A little small - even though I was told that I was upgraded because the room I booked was not available.
Many Hidden Charges, Room Carpet smelly, HEAT breakfast buffet service sucks I got my coffee and water after past 20mins...
Love this place! Everything was perfect! Family loved it!
I will not comment about the quality of service since it was obviously compromised due to the holiday rush. The staff is genuinely trying to do their best but given the huge crowd to serve, the quality, timeliness, & attention to detail were all lacking. The biggest complaint I have is really basic. The tower wing reeks of mold. As a matter of fact, management needs to really check it as it could be black mold which can represent a health hazard to customers. I spent five days at the Shangrila hotel & was besieged with horrible migraines due to the moldy, mildewing stench permeating the 10th floor.
Clean. Nice pool. Nice lobby. Nice restaurant. Nice gym. Takes a long time to check in. Staff is slow.
Awsome hotel and service. Great buffet. Nice garden and pool
Most amazing hotel lovely finishes and attention to detail. I stayed 6 nights I a king room and 1 in the club room. For room amenity they were mostly the same in some ways the standard king were better (USB plugs and bidet). The club room was worth it for happy hour, breakfast and afternoon tea
Hotel is ok. Don't think it was worth the price. Could've stayed similar located hotel for cheaper.
Excellent facility convenient to restaurants and shopping
The best place to stay! For business, to meet friends, hold conference or just to hang out.
Had a Garden Wing room, but no view to garden only seeing another bldg.
We love being checked-in directly to the room instead of standing in the lobby. Traffic in Manila was horrendous, thus it was really nice not to have to stand in line to check-in. We were greeted by a hotel representative and taken directly to our room. Plus, the wedding anniversary chocolate cake was a nice surprise. The room was so comfortable --- bed, shower, and all the amenities. And the wi-fi! But most importantly, the staff are so friendly and accommodating. This is our second stay at this hotel and we would definitely be back. We decided that this will be our go-to hotel when in Manila.
Security is taken serious at this hotel. It was convenient to restaurants and shopping at the nearby mall. The place was kept very clean and all the staff was very friendly!
Located in San Antonio within a short walk of SM Megamall, Edsa Shangri-La, Manila is within a mile (2 km) of other popular sights such as Robinsons Galleria Mall. This 631-room, 5-star hotel welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool. It's connected to a shopping center in central Pasig and also close to Greenhills Shopping Center and A. Venue Mall.
There are ample dining options with 5 onsite restaurants, including Heat, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Pool Bar with its garden views. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.
All 631 rooms feature minibars, coffee makers, and free newspapers. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include free bottled water, safes, and phones.
Edsa Shangri-La, Manila features a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (PHP 150 per stay)—also useful is an airport shuttle (available 24 hours) for PHP 3500 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a sauna.
The ac was not functioning correctly, keeps shutting down/turning off by itself. Woke up at past 12 midnight sweating because the ac was off and room is too hot. Have to call guest services and the technician arrived at 1:20am to fix the ac. Took awhile for the room to be cooler and it was hard to go back to sleep again.
The service was impeccable from the time we checked in and out. Staff is attentive to our needs for directions when we wanted to go shopping at the Mega Mall and the Shangri-La Plaza. Helped us with a jacket that we left in the lounge. Helped us with a Grab ride for the airport since we didn’t want a metered taxi and did not have the app installed. One of the best margaritas at the lounge. Singer that the lounge was also very talented. Excellent stay for us.
Thank you for taking the time to share your review. We hope to welcome you back again soon.
Great service! When you need something done, it gets done right away!
Thank you for taking the time to share your review. We look forward to having you with us again soon.
We like everything the staff are really very helpful . the waiter and waitresses in the buffet are really excellent theyre very helpful
Thank you for taking the time to share your review. We look forward to welcoming you again soon.
Thank you for taking the time to share your rating. We hope to welcome you back again soon.
Great service. Conveniently located. Staff helpful.
Dear Sheir, thank you for taking the time to share your review. We hope to have you with us again soon.
Nice, relaxing pool. Suitable ambient music played in the hotel. Nice, refined décor and finishes. Stores inside the hotel and direct mall connection. Bedroom was decent - but not outstanding. A little small - even though I was told that I was upgraded because the room I booked was not available.
Dear Ronald, thank you for taking the time to share your review. We look forward to welcoming you back again soon.
Many Hidden Charges, Room Carpet smelly, HEAT breakfast buffet service sucks I got my coffee and water after past 20mins...
Dear JINI, thank you for taking the time to share your experience. Please be assured that your observations have been noted and shared to out operations team so we may review and ensure to improve on. Once again, we thank you and hope you will allow us the opportunity to redeem ourselves.
Love this place! Everything was perfect! Family loved it!
Dear R, thank you for taking the time to share your review. We look forward to welcoming you back again soon.
Thank you for taking the time to share your rating. We hope to welcome you back again soon.
Dear martianincali, thank you for taking the time to share your experience. Please be assured that this has been noted and shared to our operations team so we may review and improve on. Once again, thank you and we hope to have you with us again soon.