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Edsa Shangri-La, Manila

5.0 out of 5.0

Recent guest reviews

Excellent facility convenient to restaurants and shopping

The best place to stay! For business, to meet friends, hold conference or just to hang out.

Had a Garden Wing room, but no view to garden only seeing another bldg.

We love being checked-in directly to the room instead of standing in the lobby. Traffic in Manila was horrendous, thus it was really nice not to have to stand in line to check-in. We were greeted by a hotel representative and taken directly to our room. Plus, the wedding anniversary chocolate cake was a nice surprise. The room was so comfortable --- bed, shower, and all the amenities. And the wi-fi! But most importantly, the staff are so friendly and accommodating. This is our second stay at this hotel and we would definitely be back. We decided that this will be our go-to hotel when in Manila.

Security is taken serious at this hotel. It was convenient to restaurants and shopping at the nearby mall. The place was kept very clean and all the staff was very friendly!

Would stay here again. Very close to shopping complex with restaurants and cinema. Breakfast was good with both American and Filipino dishes. Even sushi rolls.

Coming from the airport with the traffic, it was so nice of the staff to make sure that everything we need is attended. All of the staff that I encountered was so professional and great customer service. Room is clean and has a comfortable ambience. Great hotel and will definitely recommend to others. Customer service is quick to response to our needs.

This is the first time I've stayed in a hotel here in Manila for an extended period of time. My stay here was comfortable, safe, and just what I needed!

It was a complete overnight stay. We were placed in the highest floor with a perfect view of the city. The place is newly renovated with the smell of fresh paints. Overall it was an excellent stay

Every crew member was helpful, accommodating and more than willing to go the extra mile.

Spent two weeks working in Manila. More of a family-focused than a business hotel.

Hotel was as good as always. Only problem was that the folks I was working with had to shift from EDSA to Makati and I was absolutely SHOCKED that the Shang would not move me to that hotel without forcing me to pay for both rooms at the full rate ... essentially a penalty. I expected more from their customer service and may need to rethink my long-term commitment to their brand when I travel, Internationally.

I was misled by the receptionist that my upgrade include the breakfast buffet and i was charged inappropriately. i would suggest that the management train the staff about this matter so there will be no surprises at the check out time.

Edsa Shangri-La was in a good location, close to shopping malls, relatives, other areas in Manila. It was easier to get around without having to take public transportation. Edsa Shang had great restaurants but did not offer 'specials' to Balikbayans, just locals. The buffet was way too crowded but had some awesome food. The security people inside the hotel were paranoid, didn't greet us and made us feel uncomfortable overall. The staff were friendly and provided great service. The swimming pools got crowded with many nannys and at one point we even saw a little boy urinate right on the edge of the pool! don't swallow the pool water!

The service was exceptional and the facilities were delightful and I will be going back.

My sister and I traveled from USA and received excellent service from desk/concierge/room service and dietary staff. Everyone went out of their way to answer any questions or direct us. Due to Typhoon Parma the pool/garden areas were not accessible and was disappointed but realize out of hotel hands.

Room options

Tower Wing, Deluxe Room

King 1 | Sleeps 3

Garden Wing, Deluxe Room

King 1 | Sleeps 3

Horizon Club, Room

King 1 | Sleeps 3

Garden Wing, Premier Suite

King 1 | Sleeps 3

Guest reviews for Edsa Shangri-La

Everyone (7) Business (2) Family (4) Other (3)
5

top notch place

Everyone
View From Room

Excellent facility convenient to restaurants and shopping

By , from Houston, Texas on Oct 3, 2017

Review comment responded on Oct 6, 2017

Dear Pete, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amit Oberoi General Manager

5

perfect location! center of commerce n residences.

Everyone

The best place to stay! For business, to meet friends, hold conference or just to hang out.

By on Jun 29, 2017

Review comment responded on Jul 11, 2017

Dear la verne, calif, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amit Oberoi General Manager

3

too much traffic 3 hrs for 7 km...crazy

Everyone

Had a Garden Wing room, but no view to garden only seeing another bldg.

By , from Edsa on Apr 25, 2017

5

comfortable to the level of paradise

Everyone

We love being checked-in directly to the room instead of standing in the lobby. Traffic in Manila was horrendous, thus it was really nice not to have to stand in line to check-in. We were greeted by a hotel representative and taken directly to our room. Plus, the wedding anniversary chocolate cake was a nice surprise. The room was so comfortable --- bed, shower, and all the amenities. And the wi-fi! But most importantly, the staff are so friendly and accommodating. This is our second stay at this hotel and we would definitely be back. We decided that this will be our go-to hotel when in Manila.

By , from Los Angeles, California on Feb 18, 2017

5

convenient, clean and secure

Everyone

Security is taken serious at this hotel. It was convenient to restaurants and shopping at the nearby mall. The place was kept very clean and all the staff was very friendly!

By , from Houston, Tx on Jan 30, 2017

5

next to shopping complex with restaurants/cinemas.

Everyone
Buffet breakfast View of room

Would stay here again. Very close to shopping complex with restaurants and cinema. Breakfast was good with both American and Filipino dishes. Even sushi rolls.

By , from Romblon on Jan 24, 2017

5

satisfaction

Everyone

Coming from the airport with the traffic, it was so nice of the staff to make sure that everything we need is attended. All of the staff that I encountered was so professional and great customer service. Room is clean and has a comfortable ambience. Great hotel and will definitely recommend to others. Customer service is quick to response to our needs.

By , from california on May 27, 2016

5

comfortable & safe

Singles

This is the first time I've stayed in a hotel here in Manila for an extended period of time. My stay here was comfortable, safe, and just what I needed!

By on May 24, 2015

4

overnight

Families

It was a complete overnight stay. We were placed in the highest floor with a perfect view of the city. The place is newly renovated with the smell of fresh paints. Overall it was an excellent stay

By on Dec 25, 2013

5

excellent getaway; home away from home.

Singles

Every crew member was helpful, accommodating and more than willing to go the extra mile.

By on Apr 7, 2013