Security are jerks. They are annoying when you park in the check-in area. Once you tell them you will move after checking in, they let you park (but put your hazard lights on), but they shouldn't be starting off rude. They also want to confiscate any Bluetooth speakers from your luggage, rather than just trust you to not throw loud parties in your room. The easiest way to get from the parking garage to your hotel room is through the casino floor. Apparently minors can't cross the casino floor (no signageand no instructions to that point) and the security will be rude if you try and cross the floor with a child. They also are unable to give reasonable instructions (and again no signage) to tell you how to get to the hotel without crossing the casino floor. You also can't wear tanktops on the casino floor (and again no signage as to "dress code"). After walking in circles I finally demanded that security escort me to show me the proper route. After some back and forth, they finally agreed. The hotel/casino had nice looking restaurants, we only ate at the breakfast restaurant at the swimming pool. All the dining options are pricey. The casino didn't have a lot of nonbaccarat table games. They did have a live band playing. The area didn't have any walkable activities other than a shopping mall next door. The hotel rooms themselves were nice and comfortable. The Hyatt staff at the front desk were nice.
Location is good. Amenities are lacking in the room.
very irritating & unhealthy smell of smoke in the lobby.
The security of the hotel. The politeness and friendliness of hotel staff.
Great customer service. The phone operators were very professional and responsible.
I love the place. I got a non smoking rooom but i scould still smell cigarette in the room.
Very nice but making room delayed although many time requested
Great hotel! Close to the airport and Mall of Asia. Would recommend it to others...
Staff were very friendly and knowledgeable. I was a day late in checking but they made sure the room will be ready as soon as I arrived with just a phone call. Thank you to Mads for helping me on the phone and Kelvin and Mark for making sure our baggage’s were secure and promptly taken to our room. The check in process was short and efficient. Thank you Hyatt staff for a great stay and a special thank to housekeeping for ensuring our room was upon return , it was perfect.
Great location Outstanding bed Excellent restaurants
Best place to watch live bands till 4 a.m., with perfect seating arrangement. Breakfast included during our stay was awesome. Will definitely go back and stay again, very near to the airport.
Room not that clean. House keeping attentive. Overall, it's ok. Not good not bad
HOTEL IS CLEAN NEAR THE AIRPORT. THE CHECK IN IS LONG TO WAIT.
The over all service was magnificent and I will surely recommend Hyatt City of Dreams Manila.
Excellent tour opportunities and Joey was a very good consierge.
Great property overall. Very clean. Lobby lounge and cafe are great. Courteous staff Only negative was having to call 3 times forntowels tonthe room. Took a total of 4 hours after first request.
Located in Tambo within a mile (2 km) of Manila Bay, Hyatt Regency Manila, City of Dreams is within 2 miles (3 km) of other popular sights such as SM Mall of Asia. This 5-star hotel has 363 guestrooms and offers a casino, an outdoor pool, and free in-room WiFi.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in Asian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Continental breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
All 363 air-conditioned rooms provide free minibar items, iPod docks, and coffee makers. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer free toiletries and slippers. Free newspapers, laptop-compatible safes, and phones are also available.
Guests of Hyatt Regency Manila, City of Dreams enjoy a casino, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for PHP 4000 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a gym, free WiFi in public areas, and conference space.
Security are jerks. They are annoying when you park in the check-in area. Once you tell them you will move after checking in, they let you park (but put your hazard lights on), but they shouldn't be starting off rude. They also want to confiscate any Bluetooth speakers from your luggage, rather than just trust you to not throw loud parties in your room. The easiest way to get from the parking garage to your hotel room is through the casino floor. Apparently minors can't cross the casino floor (no signageand no instructions to that point) and the security will be rude if you try and cross the floor with a child. They also are unable to give reasonable instructions (and again no signage) to tell you how to get to the hotel without crossing the casino floor. You also can't wear tanktops on the casino floor (and again no signage as to "dress code"). After walking in circles I finally demanded that security escort me to show me the proper route. After some back and forth, they finally agreed. The hotel/casino had nice looking restaurants, we only ate at the breakfast restaurant at the swimming pool. All the dining options are pricey. The casino didn't have a lot of nonbaccarat table games. They did have a live band playing. The area didn't have any walkable activities other than a shopping mall next door. The hotel rooms themselves were nice and comfortable. The Hyatt staff at the front desk were nice.
Location is good. Amenities are lacking in the room.
very irritating & unhealthy smell of smoke in the lobby.
The security of the hotel. The politeness and friendliness of hotel staff.
Thank you for your rating. We hope we could get more details so we can fully understand what your experience was like. We hope to welcome you back in the future, an opportunity to show that we understand you better.
Great customer service. The phone operators were very professional and responsible.
Thank you for your kind rating and comments. We look forward to welcoming you back, an opportunity to show that we understand you and your expectations better.
I love the place. I got a non smoking rooom but i scould still smell cigarette in the room.
Thank you for your kind rating and comments. We look forward to welcoming you back, an opportunity to show that we understand you and your expectations better.
Very nice but making room delayed although many time requested
Thank you for your kind rating and comments. We are working hard to promptly respond to guest requests. We look forward to welcoming you back on your next Manila visit. It will be an opportunity to show that we understand you and your expectations better.
Warm greetings from Hyatt Regency, City of Dreams Manila. Thank you for taking the time to write a comprehensive review. We appreciate the level of detail contained in your feedback and use these to continue discussions with the COD complex management on how we can provide a better experience for all our guests. We appreciate your patience and candor and we hope you will bring these once again with you on your next Manila stay with us—hopefully with less need for the former and more of the latter. For the time being, we wish you safe travels. Yours sincerely, Kent Lee Director Hotel Operations City of Dreams Manila