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Hyatt Regency Manila, City of Dreams

5.0 out of 5.0

Recent guest reviews

Great customer service. The phone operators were very professional and responsible.

I love the place. I got a non smoking rooom but i scould still smell cigarette in the room.

Very nice but making room delayed although many time requested

Great hotel! Close to the airport and Mall of Asia. Would recommend it to others...

Staff were very friendly and knowledgeable. I was a day late in checking but they made sure the room will be ready as soon as I arrived with just a phone call. Thank you to Mads for helping me on the phone and Kelvin and Mark for making sure our baggage’s were secure and promptly taken to our room. The check in process was short and efficient. Thank you Hyatt staff for a great stay and a special thank to housekeeping for ensuring our room was upon return , it was perfect.

Great location Outstanding bed Excellent restaurants

Best place to watch live bands till 4 a.m., with perfect seating arrangement. Breakfast included during our stay was awesome. Will definitely go back and stay again, very near to the airport.

Room not that clean. House keeping attentive. Overall, it's ok. Not good not bad

HOTEL IS CLEAN NEAR THE AIRPORT. THE CHECK IN IS LONG TO WAIT.

The over all service was magnificent and I will surely recommend Hyatt City of Dreams Manila.

Excellent tour opportunities and Joey was a very good consierge.

Great property overall. Very clean. Lobby lounge and cafe are great. Courteous staff Only negative was having to call 3 times forntowels tonthe room. Took a total of 4 hours after first request.

Helpful club lounge staff as well as Hotel front desk- Jarvis

The staff were attentive and responsive to our requests

Very nice & friendly staff especially Natalie O. very sweet girl at the front desk who went out of her way & helped me in many ways!

Recooperating from a chest surgery, I had planned this vacation in December. Little did I know there would be so many children occupying the hotel grounds, the pool area had large family's enjoying the pool, but for me trying to relax became difficult. I don't recommend staying there if u need some quiet time. I don't hold the hotel responsible, just a learning experience for me. The hotel staff gave excellent service and would stay at other Hyatt resorts. This will be my last time staying at either hotel, Hyatt, Nobu or Crown unless I have young children to entertain.

The hotel is new & comfortable. The front desk staff was professional & friendly. The room was clean & comfortable. I love that there is a Starbucks on the property. However, there were a few things that irritated me during our stay. I only have limited space so I will just talk about the incident that irritated me most. Before I begin with my rant, I want to make it known that during our stay, there were never more than 3 people inside our hotel room at any given time (it was me, my daughter, my husband or my cousin if my husband decided to stay the night at his parents). On our first night there, I requested for an extra blanket (the only blanket in the room was the one on the bed). I was told that there were no blankets available. I found that a little strange but I did not comment, instead I asked if we can have an extra bed sheet & we can just use that as a blanket. They brought it up to the room so that was that. The next day they cleaned our room & took the extra bedsheet with them. For the next few nights we didn't need a blanket, on night number 7 my cousin stayed with me and my daughter so I requested for another blanket. I was told that there were no extra blankets available. At that time, I asked why and hotel attendant was short with me & told me that they all are being used. I went downstairs to the front desk to let them know that I thought it was ridiculous that they didn't have ONE extra. Five min later, they brought a blanket to our room.

Hotel was wonderful. Lots of restaurants, attentive staff, comfortable room, large bathroom, very clean. Since it's attached to a casino, there is the smell of cigarette smoke nearby. I recommend it and would return again.

No shuttle service to and from the airport which makes hotel transfer inconvenient.

Belle Avenue, Entertainment City Parañaque Manila

Hotel highlights

  • Walking distance to City of Dreams Manila
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Tambo within a 5-minute walk of City of Dreams Manila, Hyatt Regency Manila, City of Dreams is within 2 miles (3 km) of other popular sights like SM Mall of Asia. This 363-room, 5-star hotel welcomes guests with conveniences like a casino, an outdoor pool, and free in-room WiFi.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in Asian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

Guests can expect to find free WiFi and 42-inch a flat-screen TV with cable channels and pay movies. Other standard amenities include an iPod dock, a minibar, and a coffee maker.


Property features

At Hyatt Regency Manila, City of Dreams, guests enjoy a casino, a nightclub, and an outdoor pool. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and express check-in.

Room options

Suite (Aqua)

King 1 | Sleeps 4

Room, 1 King Bed (Club Access)

King 1 | Sleeps 4

Room, 2 Twin Beds (Club Access)

Twin 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 4

Guest reviews for Hyatt Regency Manila, City of Dreams

Everyone (15) Couples (3) Family (3)
5
Family with small children

Great customer service. The phone operators were very professional and responsible.

By on Jun 11, 2019

Review comment responded on Jun 14, 2019

Thank you for your kind rating and comments. We look forward to welcoming you back, an opportunity to show that we understand you and your expectations better.

4
Families

I love the place. I got a non smoking rooom but i scould still smell cigarette in the room.

By on Jun 9, 2019

Review comment responded on Jun 10, 2019

Thank you for your kind rating and comments. We look forward to welcoming you back, an opportunity to show that we understand you and your expectations better.

5
Business Business Travelers

Very nice but making room delayed although many time requested

By on May 22, 2019

Review comment responded on May 24, 2019

Thank you for your kind rating and comments. We are working hard to promptly respond to guest requests. We look forward to welcoming you back on your next Manila visit. It will be an opportunity to show that we understand you and your expectations better.

5
Family with small children Families

Great hotel! Close to the airport and Mall of Asia. Would recommend it to others...

By on Apr 29, 2019

Review comment responded on May 5, 2019

Thank you for your kind rating and comments. We look forward to welcoming you back, an opportunity to show that we understand you and your expectations better.

5
Everyone

Staff were very friendly and knowledgeable. I was a day late in checking but they made sure the room will be ready as soon as I arrived with just a phone call. Thank you to Mads for helping me on the phone and Kelvin and Mark for making sure our baggage’s were secure and promptly taken to our room. The check in process was short and efficient. Thank you Hyatt staff for a great stay and a special thank to housekeeping for ensuring our room was upon return , it was perfect.

By on Apr 1, 2019

Review comment responded on Apr 2, 2019

Thank you very much for your kind rating and sharing in detail about your stay. We look forward to welcoming you back, an opportunity to show that we understand you and your expectations betters.

5
Everyone

Great location Outstanding bed Excellent restaurants

By on Feb 5, 2019

Review comment responded on Feb 7, 2019

Thank you very much for your kind rating and comments. We look forward to welcoming you back, an opportunity to show that we understand you and your expectations better.

5
Everyone

Best place to watch live bands till 4 a.m., with perfect seating arrangement. Breakfast included during our stay was awesome. Will definitely go back and stay again, very near to the airport.

By on Jan 14, 2019

Review comment responded on Jan 16, 2019

Thank you very much for your kind rating and comments. We look forward to welcoming you back, an opportunity to show that we understand you and your expectations better.

3
Everyone

Room not that clean. House keeping attentive. Overall, it's ok. Not good not bad

By on Jan 12, 2019

Review comment responded on Jan 16, 2019

Thank you for letting us know. We're sorry you were unhappy. We work hard to understand our guests and their expectations. We look forward to welcoming you back. Meanwhile, we are fixing the issue you experienced.

3
Everyone

HOTEL IS CLEAN NEAR THE AIRPORT. THE CHECK IN IS LONG TO WAIT.

By on Jan 7, 2019

Review comment responded on Jan 9, 2019

Thank you very much for letting us know about the check-in issue.. We will work hard to fix the issue you experienced. We hope to welcome you back, an opportunity to show that we understand you and your expectations better.

5
Everyone

The over all service was magnificent and I will surely recommend Hyatt City of Dreams Manila.

By on Nov 28, 2018

Review comment responded on Jan 16, 2019

Thank you very much for your kind rating and comments. We look forward to welcoming you back, an opportunity to show that we understand you and your expectations better.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.