I thunkbthere should be a dress code for club lounge. Some guests come into the lounge with the bath robe.
Everything was perfect
Clothes cabinets are falling apart and very small space for wider cabinet frame. Needs cabinet rack maintenance and lots of dust under the beds which never been clean or vacum. Our first night experence the toilet flush meshed up so they fixed it and next day not working again so called them and send the maintenance again. The hotel staff are nice and friendly and courteous. Location are closed to nearby mall except for limited transportation.
perfect location, beautiful property
Beautiful casino and hotel.. friendly staff (housekeeper Mary Joy a credit to the hotel) but this property loses 2 stars ultimately only because of a few things. Had to get 3 different techs on 3 different visits to the room to fix the tv which was annoying. But what LOST me ultimately was security trying to prevent me from bringing a pizza into the hotel. Apparently NO OUTSIDE FOOD is allowed??? I’ve never experienced this. I did eventually smuggle it in but was more than annoyed by the attempt from me enjoying a pizza I paid for. This rule would make sense completely if I sat inside the casino or lobby to eat it but my room? Book this property if you want a friendly staff and clean facilitates but avoid it if your planning on bringing back your leftovers..
Excellent property condition particularly the room. Location is close to the airport, restaurants, shopping malls & major thoroughfare. Check in is extremely inefficient. Lots of time is consumed on inputting information into the system and long waiting time in the lobby for the room to be ready. Needs more room for improvement in exceptional customer service.
Overall was a lovely hotel and great staff
I liked everything about the Hyatt Regency at COD Manila. We had an upgraded corner room which was very nice. The breakfast buffet was delicious each morinng. All staff that I encountered were both pleasant and very helpful.
The staff were very accommodating. The hotel were clean and our room was nice and huge. Thanks for the complimentary upgrades! Hopefully we’ll get it again next time. One of the best hotel we’ve ever stayed. Excellent to all!
Like: Restaurant, club lounge and front desk staff were super hospitable Dislikes: Outside foods not allowed. No explanation why. The security guy was more concerned about how many guests I had instead of making sure customers are safe. All of us were registered in a suite and deluxe rooms. The most disappointing was at the casino when I tried to get a gaming card to play slot machines. The clerk named zLance allowed the person behind me to be seen first before me. I was first in line, I am PWD and yet he allowed her to be served first. I argued and he was showing no concern about the issue. He was rude. I askèd for the supervisor and was told he was in the office and not available. What a poor service. Customers should be served "first come, first served." My friend's game card was issued after almost 2 hours. Also, why fill out an application form? I didn't do so in other more famous casinos like Solaire and Okada. Clerks in casino need some serious customer service training.
Staff are helpful and friendly
I do not like the smell of smoking from the casino when I came in, found Cockroach in my bed. Ian is good with my luggage , Mark is very good with transportation and Patrick Gementiza is very attentive with complain and responded well. I think the drop of fee to the airport is quite expensive.
Security are jerks. They are annoying when you park in the check-in area. Once you tell them you will move after checking in, they let you park (but put your hazard lights on), but they shouldn't be starting off rude. They also want to confiscate any Bluetooth speakers from your luggage, rather than just trust you to not throw loud parties in your room. The easiest way to get from the parking garage to your hotel room is through the casino floor. Apparently minors can't cross the casino floor (no signageand no instructions to that point) and the security will be rude if you try and cross the floor with a child. They also are unable to give reasonable instructions (and again no signage) to tell you how to get to the hotel without crossing the casino floor. You also can't wear tanktops on the casino floor (and again no signage as to "dress code"). After walking in circles I finally demanded that security escort me to show me the proper route. After some back and forth, they finally agreed. The hotel/casino had nice looking restaurants, we only ate at the breakfast restaurant at the swimming pool. All the dining options are pricey. The casino didn't have a lot of nonbaccarat table games. They did have a live band playing. The area didn't have any walkable activities other than a shopping mall next door. The hotel rooms themselves were nice and comfortable. The Hyatt staff at the front desk were nice.
Located in Tambo, Hyatt Regency Manila, City of Dreams is adjacent to City of Dreams Manila with other popular attractions like SM Mall of Asia within a couple of miles (3 km). This 5-star hotel has 363 guestrooms and offers a casino, an outdoor pool, and free in-room WiFi.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in Asian cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Continental breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer free toiletries and slippers. Free minibar items, iPod docks, and coffee makers are also standard.
Guests of Hyatt Regency Manila, City of Dreams enjoy a casino, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for PHP 4000 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a gym, free WiFi in public areas, and conference space.
I thunkbthere should be a dress code for club lounge. Some guests come into the lounge with the bath robe.
Everything was perfect
Clothes cabinets are falling apart and very small space for wider cabinet frame. Needs cabinet rack maintenance and lots of dust under the beds which never been clean or vacum. Our first night experence the toilet flush meshed up so they fixed it and next day not working again so called them and send the maintenance again. The hotel staff are nice and friendly and courteous. Location are closed to nearby mall except for limited transportation.
Warm greetings from the team at Hyatt Regency, City of Dreams Manila.Thank you very much for taking the time to share your experience during your most recent stay with us. Thank you for choosing us and for your feedback regarding our rooms. With that, I have taken note of your comment regarding the room fixtures. Please be rest assured that I will discuss this with our Housekeeping and Engineering Teams for further investigation so this may not happen again. I sincerely apologize for the experience that you encountered.Again thank you for your valuable feedback and I look forward to the opportunity of welcoming you back in the not too distant future.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
perfect location, beautiful property
Warm greetings from Hyatt Regency, City of Dreams Manila.Thank you very much for taking the time to share your most recent experience during your stay with us. We are delighted to hear that you had a wonderful stay with us.Thanks for sharing about the details of your stay, notedly about the location and the stay atmosphere.We hope to welcome you again soon.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Beautiful casino and hotel.. friendly staff (housekeeper Mary Joy a credit to the hotel) but this property loses 2 stars ultimately only because of a few things. Had to get 3 different techs on 3 different visits to the room to fix the tv which was annoying. But what LOST me ultimately was security trying to prevent me from bringing a pizza into the hotel. Apparently NO OUTSIDE FOOD is allowed??? I’ve never experienced this. I did eventually smuggle it in but was more than annoyed by the attempt from me enjoying a pizza I paid for. This rule would make sense completely if I sat inside the casino or lobby to eat it but my room? Book this property if you want a friendly staff and clean facilitates but avoid it if your planning on bringing back your leftovers..
Warm greetings from the team at Hyatt Regency, City of Dreams Manila.Thank you for your feedback. We have taken note of your comments and we apologize for the experience you encountered. With over 20 food and beverage outlets within City of Dreams, the property has implemented the no outside food policy since June last year to ensure safety and sanitation in the complex. This policy is discussed during registration upon check-in, and enforced thru signages located in all of the entry points of the three hotels and casino main entrance.Hyatt Regency Manila City of Dreams strives to exceed our guests' expectations in all areas. However, this is not possible without your constructive feedback, which will assist us in creating total satisfaction for all our guests.Again thank you for your review and I look forward to the opportunity of welcoming you back in the not too distant future.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Excellent property condition particularly the room. Location is close to the airport, restaurants, shopping malls & major thoroughfare. Check in is extremely inefficient. Lots of time is consumed on inputting information into the system and long waiting time in the lobby for the room to be ready. Needs more room for improvement in exceptional customer service.
Warm greetings from Hyatt Regency, City of Dreams Manila.We sincerely apologize for your experience during your most recent stay with us. Rest assured, we have taken note of your feedback and we will discuss this with the concerned departments for further development and improvement of our product and services.Again, we sincerely apologize for your experience.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams
Warm greetings from Hyatt Regency, City of Dreams Manila.I have taken note of the ratings you have provided for the different aspects of your stay. I am pleased to learn that you had an overall pleasant experience during your stay with us. I will share your feedback with our team and we will continue to exceed this level of hospitality. Again thank you for your positive review and we look forward to your next visit.Sincerely,Steve SassoDirector, Hotel OperationsCity of Dreams