Dirty outside around property, many squatters! Inside, very clean and the staff friendly and helpful!
Friendly staff and very helpful to American foreigner!
The Staff was very friendly and accommodating! The room was very clean, the free breakfast buffet was excellent! The area around the hotel is not very clean, but the hotel itself is very good and convenient for our needs! Thanks to the staff for taking good care of us!
The staff was very friendly. The room was clean and comfortable and best of all was the breakfast buffet. The location was very convenient also for our needs.
The entire property staff was very courteous and friendly! They went out of their way to make sure we had what we needed and to make our stay was comfortable!
The staff at the hotel, including; front desk, dining room, room service were all outstanding! Very helpful, very accommodating, very kind! The food in the dining room was a fair price commensurate with adjacent restaurants! We will stay there again!
The television in room 307 needs to either be replaced or fixed. The box in the upper right corner appeared every 5 minutes or less saying “Accept”, “Deny” or “Close”. I couldn’t even enjoy the BBC News because I kept closing out the box every 5 minutes or so. Very disappointing. And I was promised a shower with a door. Both times at the Hotel I never once got one. Very disappointing.
Clean and breakfast was good
Quick check-in and very friendly staff. This hotel offers a really nice breakfast as well.
Not the best location, but still it was easy to aquire transportation to locations we desired to get to.
I like how well and easy the checking and was.
nice room, decent price, friendly staff, the hotel is a bit dated, the tub in our room was nice, but it needs a hand rail
The hotel is older and more than a bit shopworn. I will say though as in every Philippine hotel I've stayed at the staff is very good, very professional and helpful. But sadly this hotel is on the seedy side. I've stayed at two other City Garden hotels in Manila and they a both very nice so I was surprised with the condition of this property. But if you need a place close to the US Embassy it's within an easy walking distance so that may be an advantage to you. Because of covid the food service is very restricted. Sad to say the breakfast served wasn't very appetizing or even warm upon arrival. The front desk does order out for you but the choices seem to be from fast food places only.
In some ways it is an excellent value for the price. I really appreciate that the staff allowed our family to check in early. However, some of that was countered by a surprisingly petty insistence on charging for the throwaway slippers that were in the room--without any notice--and charging for supplying the room with drinking water--again, without any notice. Just know going in that may happen but, otherwise, we were happy with our stay.
Close to the U S Embassy and shopping. Staff was great! Very attentive. Breakfast buffet is Filipino and good (I'm American). Taxi's etc easy to get out the door.
Located in Ermita, City Garden Suites Manila is a leisurely stroll from popular sights such as U.S. Embassy and Manila Ocean Park. This 142-room, 3-star hotel has free in-room WiFi along with free self parking and a gym.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a to-go breakfast is served for a fee each morning from 6 AM to 10 AM.
Guests can expect free WiFi and LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Minibars, safes, and phones are also available.
Guests of City Garden Suites Manila enjoy a gym, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a meeting room, free newspapers, and a terrace.
Dirty outside around property, many squatters! Inside, very clean and the staff friendly and helpful!
Dear Joseph,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Likewise, thank your for mentioning the improvement you want to see on your next visit. Rest assured that we will work hard to improve it.Again we thank you for staying with us and we are looking forward to welcoming you back soon.
Friendly staff and very helpful to American foreigner!
Dear Eugene,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
The Staff was very friendly and accommodating! The room was very clean, the free breakfast buffet was excellent! The area around the hotel is not very clean, but the hotel itself is very good and convenient for our needs! Thanks to the staff for taking good care of us!
Dear Joseph,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
The staff was very friendly. The room was clean and comfortable and best of all was the breakfast buffet. The location was very convenient also for our needs.
Dear Kaveh,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
The entire property staff was very courteous and friendly! They went out of their way to make sure we had what we needed and to make our stay was comfortable!
Dear Joseph,Greetings from City Garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
The staff at the hotel, including; front desk, dining room, room service were all outstanding! Very helpful, very accommodating, very kind! The food in the dining room was a fair price commensurate with adjacent restaurants! We will stay there again!
Dear Joseph,Greetings from City Garden Suites!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,
The television in room 307 needs to either be replaced or fixed. The box in the upper right corner appeared every 5 minutes or less saying “Accept”, “Deny” or “Close”. I couldn’t even enjoy the BBC News because I kept closing out the box every 5 minutes or so. Very disappointing. And I was promised a shower with a door. Both times at the Hotel I never once got one. Very disappointing.
Dear James,Greetings from City Garden Suites-Manila!We do apologize that you felt that way. We are working hard to provide the best service and facilities for you and our guests. It just is very unlucky that we were not able to deal with your concern during your stay. Likewise, we apologize for the television concern you have encountered. Rest assured that we pay attention to correct it. In addition to your request for the shower with a door, see to it that we are checking why your request wasn’t provided, though we ensure that we pay attention to your request it is still depending on the availability of the room category.Again we are sincerely sorry and hoping that you could give us another chance to prove the above differently.Sincerely,
Clean and breakfast was good
Dear Vanessa, Greetings from City garden Suites-Manila! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well. Again we thank you for staying with us and we are looking forward to welcoming you back soon. Sincerely,
Quick check-in and very friendly staff. This hotel offers a really nice breakfast as well.
Dear Robert, Greetings from City garden Suites-Manila! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well. Again we thank you for staying with us and we are looking forward to welcoming you back soon. Sincerely,
Dear Annabel,Greetings from City garden Suites-Manila!Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well.Again we thank you for staying with us and we are looking forward to welcoming you back soon.Sincerely,