Not the best location, but still it was easy to aquire transportation to locations we desired to get to.
I like how well and easy the checking and was.
nice room, decent price, friendly staff, the hotel is a bit dated, the tub in our room was nice, but it needs a hand rail
The hotel is older and more than a bit shopworn. I will say though as in every Philippine hotel I've stayed at the staff is very good, very professional and helpful. But sadly this hotel is on the seedy side. I've stayed at two other City Garden hotels in Manila and they a both very nice so I was surprised with the condition of this property. But if you need a place close to the US Embassy it's within an easy walking distance so that may be an advantage to you. Because of covid the food service is very restricted. Sad to say the breakfast served wasn't very appetizing or even warm upon arrival. The front desk does order out for you but the choices seem to be from fast food places only.
In some ways it is an excellent value for the price. I really appreciate that the staff allowed our family to check in early. However, some of that was countered by a surprisingly petty insistence on charging for the throwaway slippers that were in the room--without any notice--and charging for supplying the room with drinking water--again, without any notice. Just know going in that may happen but, otherwise, we were happy with our stay.
Close to the U S Embassy and shopping. Staff was great! Very attentive. Breakfast buffet is Filipino and good (I'm American). Taxi's etc easy to get out the door.
The property is clean and the staff is friendly. Regrettably, the property is old and tired. Finding electrical outlets in the room was a bit like the finding Waldo puzzles. While the staff was friendly, it's clear they need a good deal more training. The stand out, for me, was the housekeeping staff - they did a great job keeping things clean.
Staff was very accommodating and super friendly. Breakfast buffet was good. Very close to US Embassy
The location was very good for our needs and at a reasonable rate. Plus they clearly have rooms for smoking which is what my girlfriend must have. With other hotels, it is not clear if they offer any rooms that allow smoking.
Included breakfast . Clean , well-made room. Friendly staff
The hotel is close to st luke and it's easy to got taxi because the gurad will assisting you if you requested them.The hotel is safety and clean also the satfs are friendly.It has good connection about wifi specially the phone.It's easy to get Robinson in malate and there's a lot of ticketing,money express and printing near the building.For me,it's nice and good the satff are active to assist the customer if needed.
Stayed there with my girl. Didn´t mind the red light district location. Included breakfast was great. Check in took a little although we arrived past check in time.
Located in Ermita, City Garden Suites Manila is within a 10-minute walk of popular sights such as U.S. Embassy and Manila Bay. This 142-room, 3-star hotel has free in-room WiFi along with free self parking and a gym.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a to-go breakfast is served for a fee each morning from 6 AM to 10 AM.
All 142 air-conditioned rooms feature minibars, safes, and phones. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding.
Guests of City Garden Suites Manila enjoy a gym, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and tours or tickets. Additional amenities include a meeting room, free newspapers, and a terrace.
Not the best location, but still it was easy to aquire transportation to locations we desired to get to.
I like how well and easy the checking and was.
Dear Guest, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best and service and facilities for you our guest. I let my staff know about your appreciation of their service and send their thanks and regards to you as well. We thank you too for commending our check in process. Glad that you find it easy and hassle free. Again we thank you for staying with us and we are looking forward in welcoming you back soon. Best Regards,
nice room, decent price, friendly staff, the hotel is a bit dated, the tub in our room was nice, but it needs a hand rail
Dear Richard, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best and service and facilities for you our guest. I let my staff know about your appreciation of their service and send their thanks and regards to you as well. Likewise, we thank you too for the improvement you have mentioned, we willwork out on that. Again we thank you for staying with us and we are looking forward in welcoming you back soon. Best Regards,
The hotel is older and more than a bit shopworn. I will say though as in every Philippine hotel I've stayed at the staff is very good, very professional and helpful. But sadly this hotel is on the seedy side. I've stayed at two other City Garden hotels in Manila and they a both very nice so I was surprised with the condition of this property. But if you need a place close to the US Embassy it's within an easy walking distance so that may be an advantage to you. Because of covid the food service is very restricted. Sad to say the breakfast served wasn't very appetizing or even warm upon arrival. The front desk does order out for you but the choices seem to be from fast food places only.
Dear Steve, Greetings from City Garden Suites! We do apologize about your experience. Rest assured that we are already paying attention on the comments you have mentioned. It just is very unlucky that we were not able to deal with it during your stay. We hope that we could still have the chance to correct the unfortunate negative events you have encountered. Likewise we do apologize about the unavailability of other services. Due to the pandemic the hotel has its limited services. On your next visit please do not hesitate to communicate your request to our reception that will be ready to assist you. Again we are sincerely sorry and hoping that this hasn’t put you off a return stay with us. Best Regards,
In some ways it is an excellent value for the price. I really appreciate that the staff allowed our family to check in early. However, some of that was countered by a surprisingly petty insistence on charging for the throwaway slippers that were in the room--without any notice--and charging for supplying the room with drinking water--again, without any notice. Just know going in that may happen but, otherwise, we were happy with our stay.
Dear Sir Mike, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for you our guest. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well. In addition thank you for pointing out about what you observed in our minibar items that have been charged to you, we are currently checking our options how to inform better our guests with these following items that has charge. Again we thank you for staying with us and we are looking forward in welcoming you back soon. Best Regards,
Close to the U S Embassy and shopping. Staff was great! Very attentive. Breakfast buffet is Filipino and good (I'm American). Taxi's etc easy to get out the door.
Dear Guest, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for you our guest. Rest assured that your positive comments will be shared to the rest of our team. Indeed one of the best assets of our hotel is its location near to shopping areas, clinics, embassies and with available all types of transportation. We really appreciate you choosing to stay in our hotel and we are looking forward in welcoming you back soon. Best Regards,
Dear Guest, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for you our guest. Rest assured that your positive comments will be shared to the rest of our team. Likewise on your next visit please do not hesitate to inform us so that we can block your room preference. We really appreciate you choosing to stay in our hotel and we are looking forward in welcoming you back soon. Best Regards,
Dear Kevin, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for you our guest. Indeed our location is one of the assets of the. We appreciate too your about our buffet breakfast. Rest assured that your positive comments will be shared to the rest of our team. We really appreciate you staying and trying our hotel and we are looking forward in welcoming you back soon. Best Regards,