nice room, decent price, friendly staff, the hotel is a bit dated, the tub in our room was nice, but it needs a hand rail
The hotel is older and more than a bit shopworn. I will say though as in every Philippine hotel I've stayed at the staff is very good, very professional and helpful. But sadly this hotel is on the seedy side. I've stayed at two other City Garden hotels in Manila and they a both very nice so I was surprised with the condition of this property. But if you need a place close to the US Embassy it's within an easy walking distance so that may be an advantage to you. Because of covid the food service is very restricted. Sad to say the breakfast served wasn't very appetizing or even warm upon arrival. The front desk does order out for you but the choices seem to be from fast food places only.
In some ways it is an excellent value for the price. I really appreciate that the staff allowed our family to check in early. However, some of that was countered by a surprisingly petty insistence on charging for the throwaway slippers that were in the room--without any notice--and charging for supplying the room with drinking water--again, without any notice. Just know going in that may happen but, otherwise, we were happy with our stay.
Close to the U S Embassy and shopping. Staff was great! Very attentive. Breakfast buffet is Filipino and good (I'm American). Taxi's etc easy to get out the door.
The property is clean and the staff is friendly. Regrettably, the property is old and tired. Finding electrical outlets in the room was a bit like the finding Waldo puzzles. While the staff was friendly, it's clear they need a good deal more training. The stand out, for me, was the housekeeping staff - they did a great job keeping things clean.
Staff was very accommodating and super friendly. Breakfast buffet was good. Very close to US Embassy
The location was very good for our needs and at a reasonable rate. Plus they clearly have rooms for smoking which is what my girlfriend must have. With other hotels, it is not clear if they offer any rooms that allow smoking.
Included breakfast . Clean , well-made room. Friendly staff
The hotel is close to st luke and it's easy to got taxi because the gurad will assisting you if you requested them.The hotel is safety and clean also the satfs are friendly.It has good connection about wifi specially the phone.It's easy to get Robinson in malate and there's a lot of ticketing,money express and printing near the building.For me,it's nice and good the satff are active to assist the customer if needed.
Stayed there with my girl. Didn´t mind the red light district location. Included breakfast was great. Check in took a little although we arrived past check in time.
Good hotel, the location is very convenient. Good walking distance to St. Luke's clinic.
Usually staying at this hotel and it's always been great. Friendly staff, very nice, clean rooms, and very close to Robinson Place for shopping. The immediate unpleasant surrounding is not the hotel's doing, and must be suffered. Very good money changers in this area, though. The Room Wifi, though free, is quite slow and restricted.
Great hotel with clean, spacious rooms and attentive staff. My room was the Bedroom Suite and I was impressed with the marble covered night stands, the quality linens and other furniture accents, and the cleanliness of the room and bath. This was a delightful stay, and the complete opposite of my dismal stay at Lotus Gardens Manila two weeks prior, which is a sister property. The two hotels are located within a couple blocks, and within the same price range, but worlds apart in standards. I will definitely stay at City Gardens Suites again.
Staff was very friendly and rooms were very clean and comfortable
It was a very good stay. The staff are good. The rooms were clean and I got a very good value of my stay. I will certainly come back again in the future. Thank you City Garden! Nice job!
Located in Ermita, City Garden Suites Manila is within a 5-minute walk of Rizal Park and within 15 minutes of other popular attractions like U.S. Embassy. This 142-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
All 142 air-conditioned rooms feature minibars, safes, and phones. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers, free toiletries, and bidets.
Guests of City Garden Suites Manila enjoy a fitness center, free WiFi in public areas, and a meeting room. You'll find limited parking. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a business center, free newspapers, and a terrace.
nice room, decent price, friendly staff, the hotel is a bit dated, the tub in our room was nice, but it needs a hand rail
The hotel is older and more than a bit shopworn. I will say though as in every Philippine hotel I've stayed at the staff is very good, very professional and helpful. But sadly this hotel is on the seedy side. I've stayed at two other City Garden hotels in Manila and they a both very nice so I was surprised with the condition of this property. But if you need a place close to the US Embassy it's within an easy walking distance so that may be an advantage to you. Because of covid the food service is very restricted. Sad to say the breakfast served wasn't very appetizing or even warm upon arrival. The front desk does order out for you but the choices seem to be from fast food places only.
Dear Steve, Greetings from City Garden Suites! We do apologize about your experience. Rest assured that we are already paying attention on the comments you have mentioned. It just is very unlucky that we were not able to deal with it during your stay. We hope that we could still have the chance to correct the unfortunate negative events you have encountered. Likewise we do apologize about the unavailability of other services. Due to the pandemic the hotel has its limited services. On your next visit please do not hesitate to communicate your request to our reception that will be ready to assist you. Again we are sincerely sorry and hoping that this hasn’t put you off a return stay with us. Best Regards,
In some ways it is an excellent value for the price. I really appreciate that the staff allowed our family to check in early. However, some of that was countered by a surprisingly petty insistence on charging for the throwaway slippers that were in the room--without any notice--and charging for supplying the room with drinking water--again, without any notice. Just know going in that may happen but, otherwise, we were happy with our stay.
Dear Sir Mike, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for you our guest. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well. In addition thank you for pointing out about what you observed in our minibar items that have been charged to you, we are currently checking our options how to inform better our guests with these following items that has charge. Again we thank you for staying with us and we are looking forward in welcoming you back soon. Best Regards,
Close to the U S Embassy and shopping. Staff was great! Very attentive. Breakfast buffet is Filipino and good (I'm American). Taxi's etc easy to get out the door.
Dear Guest, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for you our guest. Rest assured that your positive comments will be shared to the rest of our team. Indeed one of the best assets of our hotel is its location near to shopping areas, clinics, embassies and with available all types of transportation. We really appreciate you choosing to stay in our hotel and we are looking forward in welcoming you back soon. Best Regards,
Dear Guest, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for you our guest. Rest assured that your positive comments will be shared to the rest of our team. Likewise on your next visit please do not hesitate to inform us so that we can block your room preference. We really appreciate you choosing to stay in our hotel and we are looking forward in welcoming you back soon. Best Regards,
Dear Guest, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for you our guest. Rest assured that your positive comments will be shared to the rest of our team. Likewise on your next visit please do not hesitate to inform us so that we can block your room preference though still it’s depending on the room category of your reservation. We really appreciate you choosing to stay in our hotel and we are looking forward in welcoming you back soon. Best Regards,
Dear Guest, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for you our guest. Rest assured that your positive comments will be shared to the rest of our team. We really appreciate you choosing to stay in our hotel and we are looking forward in welcoming you back soon. Best Regards,
The property is clean and the staff is friendly. Regrettably, the property is old and tired. Finding electrical outlets in the room was a bit like the finding Waldo puzzles. While the staff was friendly, it's clear they need a good deal more training. The stand out, for me, was the housekeeping staff - they did a great job keeping things clean.
Dear Jehan, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best and service and facilities for you our guest. I let my staff know about your appreciation of their service especially to our Housekeeping Team and they send their thanks and regards to you as well. In addition thank you for pointing out about wirings you found that, i'll have it check by our Maintenance Team. We take note of the training necessary for our other staff. On your next visit please do not hesitate informing our reception so they can assist you in making your a more comfortable one. Again we thank you for staying with us and we are looking forward in welcoming you back soon. Best Regards,
Staff was very accommodating and super friendly. Breakfast buffet was good. Very close to US Embassy
Dear Guest, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best and service and facilities for you our guest. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well. Again we thank you for staying with us and we are looking forward in welcoming you back soon. Best Regards,
The location was very good for our needs and at a reasonable rate. Plus they clearly have rooms for smoking which is what my girlfriend must have. With other hotels, it is not clear if they offer any rooms that allow smoking.
Dear Anonymous, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for you our guest. Rest assured that your positive comments will be shared to the rest of our team. Indeed one of the best assets of our hotel is its location near to shopping areas, clinics, embassies and with available all types of transportation. We really appreciate you choosing to stay in our hotel and we are looking forward in welcoming you back soon. Best Regards,
Dear Richard, Greetings from City Garden Suites! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best and service and facilities for you our guest. I let my staff know about your appreciation of their service and send their thanks and regards to you as well. Likewise, we thank you too for the improvement you have mentioned, we willwork out on that. Again we thank you for staying with us and we are looking forward in welcoming you back soon. Best Regards,